Atch. 2. PWS - 24Q0015.pdf

Attachment 2

DORM CAMPUS

CHANGE OF OCCUPANCY (COM) MAINTENANCE

AND

MINOR MAINTENANCE

PERFORMANCE WORK STATEMENT (PWS)

7 July 2023

Prepared by: 341 CES

SUMMARY OF CHANGES

ACTION DATE REVISION(S)

1.0 DESCRIPTION OF SERVICE. The goal is to provide excellent dorm customer service and quality dorm rooms that are safe, well maintained, and aesthetically pleasing. We expect the contractor to:

• Achieve efficiencies and use industry best practices to furnish flexible, professional, customer-focused services with consistent quality and continual improvements.

• Complete repairs on time, support a wholesome dorm environment, and provide dependable service with minimum disruption to residents.

• Comply with statutory requirements, provide an accurate accounting of resources, and submit timely reports.

• Ensure repairs and improvements comply with all base, Air Force (AF), state and federal guidance.

• Provide a clean, aesthetically pleasing dorm room for any new occupant after the change of occupancy maintenance.

• Strive to bring standardization of equipment, materials, and supplies across the dorm campus to simplify work and reduce the disparity between dorms.

The purpose of this contract is to provide Change of Occupancy Maintenance (COM) on an average of 350-450 dorm rooms each year, and to perform other minor maintenance for dormitory rooms and common areas on Malmstrom Air Force Base (MAFB). See Appendix B for a comprehensive list of facilities and dorm rooms, and Appendix C for historical COM data.

The Contractor shall furnish all personnel, labor, equipment, computers, transportation, tools, supervision, quality control, management, internet, cellphones, printer, fax machine (if desired), office supplies, and other items and actions necessary to perform these services in accordance with (IAW) this Performance Work Statement (PWS). NOTE – all repair materials, supplies and storage/workspace will be provided by the government (see 1.8.

for additional details).

A total of 3 full-time personnel are required. Contractor personnel continuity (i.e., having a permanently assigned crew, instead of rotating personnel in and out from a larger pool of employees) is required, due to unique requirements and the learning curve of working in the dorm complex. The Contractor will strive to keep employee turnover to an absolute minimum.

Work hours will be established between the hours of 0730-1630. No after-hours work or standby will be required. The Contractor must work to sustain a positive working relationship with the Airman Dorm Leader (ADLs) and Dorm Manager, daily communicating work status and issues. The Contractor must be responsive to unique or unscheduled requests that may arise unexpectedly, and to foster a culture of constant communication within the Contract team, and with residents and the Dorm Staff.

1.1 SERVICE NOT PROVIDED IN THIS CONTRACT. The Contractor will not be responsible for maintenance, repair, or services in any facility for the following:

- Electronic & mechanical door locks,

- Energy Management Control Systems (EMCS),

- Fire protection systems (including smoke and CO detectors),

- Major appliance maintenance and repairs.

- Major electrical repairs, including work in any panel,

- Major flooring replacement,

- Major mechanical systems repair,

- Pest management & animal control.

1.2 DORMITORY COM PROCESS. The dorm staff will notify the Contractor with as much advance notice as possible of upcoming resident moveouts. The Contractor will arrange a detailed pre-inspection of the room before the scheduled moveout date, to make a comprehensive list of COM work that will be required once the room is vacated to ensure materials/supplies are on hand. The Contractor will also notify CE of any major work that is beyond the scope of this contract. Once the room is vacated as scheduled, the Contractor will complete the COM within 5 business days. For any rooms that are vacated without warning or ahead of the scheduled date, the Contractor will have 10 business days to complete the COM.

The Contractor will exhibit proactive and consistent communication with the dorm staff on the status and schedule of all COM.

1.3 DORMITORY MINOR MAINTENANCE & REPAIR PROCESS. In addition to the routine COM process, there will also be recurring minor maintenance and repairs required by the Contractor in occupied rooms, day rooms, laundry rooms, and common areas. The dorm residents are responsible for submitting any required minor maintenance to the Dorm Staff

(ADLs) via approved procedures, and the ADLs will set up a procedure to notify the Contractor in a timely manner. The Contractor will have 5 business days from notification to complete that work. The Contractor is responsible for routinely touring day rooms, laundry rooms and common areas to record and accomplish required maintenance and will have 10 business days to complete work in those areas.

1.4 COM AND MINOR MAINTENANCE TASKS: The Contractor shall provide a cost-effective, comprehensive facility program to inspect, service, repair, and/or replace components listed in this section in a manner to preserve building safety and structural integrity, IAW standard commercial practices, manufacturers’ recommendations, and applicable federal, state, AF, local regulations, and/or codes. See Appendix D for minimum required checks for each

COM. All work described below is required in all areas of the dorm (resident suites & rooms, common & laundry areas, offices & storage rooms, halls, stairwells, utility sink/closet areas, and exterior areas), unless otherwise specified.

1.4.1 ELECTRICAL. The Contractor is responsible for minor electrical maintenance and repairs only, to include the maintenance and repair items below. The Contractor will work with the U-Fix-It Store to source code-compliant, energy efficient and standardized parts & materials.

1.4.1.1 INTERIOR ELECTRICAL SYSTEMS. The Contractor shall replace broken, cracked, or missing receptacle or switch cover plates with new cover plates. The Contractor will function test wall switches and outlets, as well as bathroom fans, and will replace them if faulty.

1.4.1.2 LIGHTS. The Contractor shall perform lamp/bulb installation and replacement as required, with energy-efficient LED bulbs to the extent possible. The Contractor shall replace lighting fixture lenses or globes that are damaged or missing. The Contractor shall function test light fixtures and ballasts and replace them with energy efficient LED fixtures if faulty.

The Contractor shall function test and repair/replace emergency lights, exit signs and combo lights.

1.4.1.3 BREAKERS. The Contractor shall reset tripped breakers for individual branch circuits or outlets (to include GFCI) and will do routine troubleshooting for the probable cause of the trip. However, the Contractor will NOT be responsible for replacing any circuit breakers, resetting main panel breakers, or do any work inside of any electrical panel. These more major tasks must be reported to CE.

1.4.1.4 EXTERIOR ELECTRIC SYSTEMS. The Contractor will be liable for any minor maintenance or repair task listed above within the dorm campus outside of a dorm building, which can be safely performed by standing on a standard 6’ stepladder and no higher (i.e., no tall ladders, high reaches, etc. shall be used). This includes walkway bollard lights and exterior wall-mounted lights.

1.4.2 PLUMBING. The Contractor is responsible for interior minor plumbing maintenance and repairs only, to include the maintenance and repair items below. The Contractor will work with the U-Fix-It Store to source code-compliant, water- efficient and standardized parts & materials. The Contractor shall maintain and repair all plumbing systems and fixtures in free-flowing and safe operating condition, free from leaks and drips. Contractor responsibility for utility systems shall begin immediately at the point of individual room entry.

1.4.2.1 SINKS & SINK FIXTURES. Sinks shall drain freely, and the Contractor will unclog using minor mechanical or chemical means (removing and cleaning out the P-Trap, snaking, plunging, utilizing brand of chemical available at the U-Fix It Store, etc.) The

Contractor will maintain caulking around sinks, fixtures, backsplashes, and other areas prone to water seepage. If this caulking becomes significantly discolored, moldy, or in disrepair, the caulking will be stripped out, the area cleaned and made ready for new caulking, and then replaced with new caulking according to manufacturer’s recommendations. If a sink requires replacement due to cracks, discoloration or wear & tear, the Contractor will notify CE so that

CE can replace the sink. The Contractor will repair or replace any sink fixture (faucet and/or handles) or p-trap that leaks or drips and will check/replace sink faucet aerator when needed.

The Contractor will replace any leaking or non-operational kitchen sink nozzles. Also, the

Contractor will ensure all sinks and fixtures are secure and not loose and will replace sink stoppers and/or drain baskets when required.

1.4.2.2 TOILETS AND URINALS. The Contractor will ensure the toilet operates properly and does not run and will replace internal toilet tank hardware and/or flush handle when needed. The contractor will fix any minor leaks, but replacement of the toilet, tank or water valves will be accomplished by CE (the Contractor will only report the requirement). The

Contractor will ensure the toilet is attached securely to the floor, and the seat is maintained and replaced when required. The Contractor will remove worn or discolored caulking around toilets and urinals and will replace with new according to manufacturer recommendations.

For any toilet or urinal clogs the resident could not remedy, the Contractor will attempt to unclog via plunging, snaking or chemicals. If this solution does not work, the issue should be immediately reported to CE. The Contractor will use repair kits to replace internals of flushometers and will notify CE to replace cracked or damaged urinal/flushometers beyond repair kit capabilities, as well as for isolation valve repair/replacement.

1.4.2.3 SHOWERS The Contractor will ensure the shower fixture and head works properly and are free from leaks or drips. Any dripping, leaking or inoperable shower fixture will be reported to CE for their action. The Contractor is responsible for maintaining or replacing shower heads. The Contractor shall maintain caulking and grout in the shower to ensure it is functional and not significantly discolored and will remove the old caulking or grout to replace with new when needed, matching the original/surrounding color. For any shower clogs the resident could not remedy, the Contractor will attempt to unclog via plunging, snaking or chemicals. If this does not work, the issue should be immediately reported to CE.

The Contractor will maintain and repair/replace shower doors when required.

1.4.2.4 DRINKING FOUNTAINS. The Contractor will clear clogs in fountain by snaking, plunging, chemicals, and/or emptying the P-trap.

1.4.2.5 LAUNDRY ROOMS & JANITOR SINKS. Remove clogs by snaking, plunging, chemicals and/or removing the p-trap when required. Snake all laundry room washing machine drain outlets semi-annually.

1.4.3 STRUCTURAL SERVICES. The Contractor shall maintain the residential rooms and their components to remain structurally sound, safe, appearing in good quality, and fully functioning.

1.4.3.1 SHEET ROCK. The Contractor will repair any holes in sheet rock up to an approximate 2’ x 2’ size, to include patching and installing reinforcement material where needed, mud, tape and sanding that will result in a professional matching appearance and ready to paint. Contractor will replace sheet rock up to 32 total square feet in one area due to physical or water damage, mold, or other causes. Prior to painting, remove all nails, screws or other surface protrusions and repair all joints, cracks, holes, and other surface defects with spackling compound and sand out smooth. Match the adjacent wall texture.

1.4.3.2 CABINETS & SHELVING. The Contractor will make repairs to cabinet doors & drawers and associated hardware, to ensure they are fully functional and aligned. Any major cabinet work that requires cabinet replacement will be accomplished by CE. The Contractor will repair or replace shelving and shelf hardware when needed.

1.4.3.3 DOORS AND DOOR HARDWARE. The Contractor will make minor repairs to room doors, to include aligning or replacing hinges and door stops, as well as adjusting, repairing, or replacing hallway and exterior door hydraulic closures. The Contractor will repair or replace any door handles without locks that are interior to the room when required.

However, the Contractor is not responsible for the room entry door hardware that has the electronic door lock, or any hardware that requires a key.

1.4.3.4 WINDOWS AND WINDOW HARDWARE/ACCESSORIES The Contractor will make repairs to all interior and exterior windows. To include repair or replacement of

Window, Window glass, Screens, Locks, tracks. The Contractor will also make repairs or replace the windows blinds, rods, and draperies.

1.4.3.5 OTHER. The following items will be maintained in good order and will be replaced and/or firmly reattached by the contractor when required: wall / door name holders, closet & shower rods, curtains & blinds, ceiling tiles, and rubber cove or carpet baseboard covering.

All air filters in the rooms, dayrooms and hallways will be replaced on a quarterly basis – see

Appendix D for list. The stove vent air filters will be replaced on a schedule IAW manufacturer’s recommendations.

1.4.4 FURNITURE AND APPLIANCES. The Contractor will work closely with the 341st

CES Furnishings Management Office (FMO), to report furniture and appliances that should be replaced. The Contractor will assist moving furniture and appliances into and out of the dormitory and rooms during large surge efforts. The Contractor will make minor furniture repairs such as tightening fasteners or replacing hardware, but any major furnishing repairs is the responsibility of the FMO. The Contractor will troubleshoot non-operational appliances and make minor repairs, when possible, but major appliance repairs will be the responsibility of the FMO. The Contractor will clean interior dryer ducting when necessary but no less than semi-annually and will replace when required.

1.4.5 FACILITY FINISHES.

1.4.5.1 DRYWALL & PAINT: The Contractor will provide all interior drywall filler and painting services during COMs and routine maintenance. This ranges from small touch-up services on small holes, all the way to full room painting when required. The Contractor shall match current existing facility finishes and shall ensure a professional appearance. The

Contractor shall use the paint provided them by the government and they will be responsible for material pickup at the U-Fix-It store in Building 220. The contractor shall move any furniture in the room away from the walls and provide the necessary furniture protection in case of any paint spills. Contractor will be held liable if there is damage to furniture if the appropriate steps for protecting furniture were not followed. Contractor shall not paint over any electrical/comm. cover plates, electrical panels, or any fire alarm devices. Interior areas shall be broom clean and dust-free before and during the application of coating material.

Adequate coats shall be applied to ensure proper coverage. Paint is to be applied in sufficient coats to cover all marks, scratches, patches, and stains. The finished surfaces shall be free from runs, drops, ridges, waves, brush marks, and variations in colors. Avoid contamination of other surfaces and public and private property in the area, repair damage thereto. Sufficient time shall be allowed between coats to permit thorough drying, and each coat shall be in proper condition to receive the next coat. Each coat shall cover completely the surface of the preceding coat or surface; there shall be an easily perceptible difference in shades of successive coats. Thoroughly clean surfaces to be coated. Use whatever sealants are necessary to prevent

“bleeding through” of watermarks. Thoroughly work painting materials into all joints, crevices, and open spaces. Finished surfaces shall be smooth, clean, and free of defects. Retouch damaged painting before applying succeeding coats of paint. Damp or wet walls shall not be painted until dried. Procure and utilize the engineering controls and/or personnel protective equipment necessary for safe and efficient, application of specified paint systems. Coverings and pipe hangers, exposed cables, etc., shall be painted to match adjoining walls or ceilings unless not previously painted or otherwise directed by the ADL or designated representative.

Sand/Refinish bedroom/bathroom windowsills as required.

1.4.5.2 FLOORING: The Contractor will make minor flooring repairs, to include minor rubber/carpet cove-base or carpet tile repairs (to include re-applying adhesives or staples). The contractor will replace stair treads once they become unsafe or beyond their useful life. Any repairs should match the original and blend in seamlessly with surrounding materials.

1.4.6 HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEMS. The

Contractor shall report any leaks or malfunctions of HVAC systems to CE. The Contractor shall not work on any HVAC system except for the preventative maintenance and as-needed replacement of air filters (provided by the government) located in the dorm rooms or halls.

1.5 WORK DOCUMENTATION: The Contractor will track work requirements and work completed (including preventative maintenance) on standardized document templates provided by the government (see 1.8.3) and will meet required document submission timelines. The

Contractor must provide and use their own computers and printers (not on the government network) and will be familiar with and use Microsoft Office products (to include Word, Excel, and PowerPoint). Contractor employees will be required to complete initial and annual recurring Facility Manager training with the 341st CES Operations Engineering Element (the

ADLs will remain as the Facility Managers).

1.6 WORK QUALITY & CERTIFICATION. The Contractor shall perform good quality work that meets all CE, base, AF, state, and federal codes & requirements. See Appendix A for a partial list of references. The Contractor shall obtain any necessary certifications, licenses, and permits required by applicable federal, state, local laws, and Department of

Defense Instructions for the accomplishment of work within this contract. The Contractor shall provide any necessary certification, permits, and license as part of their proposal.

1.7 WORK SITE CONDITIONS

1.7.1 WORK SITE. The Contractor is responsible for the safety and security of their tools, equipment, and materials while on or traveling to the job site. The Government is not responsible for lost or stolen Contractor property.

1.7.2 CLEANUP/RESTORATION. After any maintenance or repair activities, the

Contractor shall clean up and remove any debris, dust, trash, old or leftover parts & materials, etc. The Contractor shall mop up, vacuum, or otherwise remove water resulting from overflowing fixtures, leaks, floods, and clogged drains as part of the repair. Repaired surfaces exposed to wastewater shall be cleaned and disinfected using a chemical disinfectant also eliminating any residue or streaks. Any heavy soaking or soiling of the carpet will be reported to CE, who will provide contract cleanup services.

1.8 GOVERNMENT-PROVIDED ITEMS

1.8.1 SPACE. The government will provide space within each dorm building for the

Contractor to have a small office, work/shop space, and/or storage for a limited amount of supplies. The Contractor is authorized to modify these spaces to accommodate their needs. Contractor spaces must be kept relatively neat and orderly, and in compliance with base and state/federal codes. The Contractor is responsible for securing and cleaning their own space. The bulk of the supplies will be picked up, as needed, by the Contractor from the U-Fix-It Store in Building 220.

1.8.2 BUILDING MAINTENANCE SUPPLIES. The government will provide all maintenance, repair, and replacement supplies to include (but not limited to) parts, plumbing fixtures, paint and disposable painting supplies, sheet rock, filters, blinds/curtains, and other supplies required to perform the work. The Contractor is responsible for working with the Government to ensure a supply of standardized parts and supplies are kept on hand, and to work out procedures for ordering, stocking, and inventorying.

1.8.3 PROCESS DETAILS & TEMPLATES. The government will develop the detailed process for providing COM work schedules, annotating work complete, tracking work & manhours, and other process steps. The government will develop the required forms the Contractor needs to use for the above-mentioned steps and will provide electronically in MS Office format. The government will seek Contractor input on initial development, and on process/template improvement throughout the contract lifecycle.

1.9 CONTRACTOR-PROVIDED ITEMS

1.9.1 TOOLS AND EQUIPMENT. The Contractor will be required to provide and maintain all tools and operating equipment necessary to perform the work. All tools and equipment used in the performance of this contract shall be in good operable condition and carry a U/L

(Underwriters Laboratory) listing where applicable. Tools or equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s tools or equipment at any time and direct the removal of any unsafe or unusable equipment. The contractor shall provide adequate numbers of tools and equipment to effectively and efficiently fulfill the scope of this contract. Additionally, the contractor shall ensure backup capability is readily and locally available to provide continued service in the event primary tools or equipment are down for extended maintenance or repairs. Tools or equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.9.2 VEHICLES. The Contractor will be required to provide and maintain all vehicles and operating equipment necessary to perform the work. Use of Utility Vehicles (UTVs) are allowable, but the Contractor must have at least one (1) pickup truck with an 8’ bed.

Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance.

Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation. The CO or COR may inspect the contractor’s vehicles at any time and direct the removal of any unsafe or unusable vehicles.

The contractor shall provide adequate numbers of tools and equipment to effectively and efficiently fulfill the scope of this contract. Additionally, the contractor shall ensure backup capability is readily and locally available to provide continued service in the event primary tools or equipment are down for extended maintenance or repairs. Tools or equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.9.3 INTERNET ACCESS. The Contractor will not be allowed to access government computers or networks and must provide their own internet capability. Contract commercial wireless service is available on base, or a hot spot from a personal cell phone may be used.

1.10 KEY/CODE CONTROL: The Contractor shall establish and implement methods of making sure all key/combinations issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government. The Contractor shall immediately report to the ADLs any occurrences of lost or duplicated keys. In the event keys, other than master keys are lost or duplicated, the

Contractor may be required, upon written direction of the CO, to re-key and deduct the cost of such from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due to the Contractor.

2.0 CONTRACTOR QUALIFICATION AND REQUIREMENT:

Personnel shall possess as a minimum the following qualifications:

• Ability to communicate effectively both orally and in writing; negotiate complex issues;

and maintain good working relationships.

• Knowledge of electrical, mechanical & structural aspects of minor facility maintenance.

• Knowledge of inspection and safety practices /procedures in the maintenance industry.

2.1 NON-DISCLOSURE AGREEMENT (NDA). Due to the sensitive nature of the data and information being worked with on a daily basis, completion of an NDA will be required by on-site contractor personnel to ensure information that is considered sensitive or proprietary is not compromised.

2.2 BASE PASSES / BADGES. The contractor shall acquire all necessary base passes for contractor personnel. The contractor is required to provide identification badges to their employees. All contractor personnel will wear these badges while on the installation. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc., are to be mutually agreed upon by the contractor and

Government.

2.3 COMBATING TRAFFICKING IN PERSONS (CTIP). In accordance with FAR 52.222-

50, CTIP, the Contractor shall notify its employees of Government's policy prohibiting trafficking in persons, described in paragraph (b) of this clause and the actions that will be taken against employees or agents for violations of this policy. Contractors, subcontractors, and their employees shall not:

- Engage in any form of trafficking in persons during performance of the contract.

- Procure commercial sex acts during performance of the contract.

- Use forced labor in the performance of the contract.

2.3.1. CTIP TRAINING. The DoD CTIP website is http://ctip.defense.gov/. The website includes DoD policy on CTIP, CTIP training information, and links to the National TIP hotline, the DoD IG website, the Department of State Office to Monitor and Combat Trafficking in

Persons, and other Government and non-Government organization websites.

3.0 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions

- Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO)

PWS

Paras.

Performance

Threshold (per quarter)

Method of

Assessment

COM Process

1.2, 1.4 and 1.6

Excellent: 0-3 Defects and/or rooms not completed within 5 scheduled days, or 10 unscheduled days

Periodic &

Customer

Complaint

Very Good: 4-6

Defects and/or rooms not completed within 5 scheduled days, or 10 unscheduled days

Satisfactory: 7-8

Defects and/or rooms not completed within 5 scheduled days, or 10 unscheduled days

Marginal: 9-10 Defects and/or rooms not completed within 5 scheduled days, or 10 unscheduled days

Unsatisfactory: More than 10 Defects and/or rooms not completed within 5 scheduled days, or 10 unscheduled days

Dormitory Minor Maintenance &

Repair Process

1.3, 1.4 and 1.6

Excellent: 0-3 Defects and/or required work items not completed within 5 days of notification, or within

10 days of Contractor discovery

Periodic &

Customer

Complaint

Very Good: 4-6

Defects and/or required work items not completed within 5 days of notification, or within 10 days of

Contractor discovery

Satisfactory: 7-8

Defects and/or required work items not completed within 5 days of notification, or within 10 days of

Contractor discovery

Marginal: 9-10 Defects and/or required work items not completed within 5 days of notification, or within

10 days of Contractor discovery

Unsatisfactory: More than 10 Defects and/or required work items not completed within 5 days of notification, or within 10 days of

Contractor discovery

Work Documentation 1.5 Excellent: 0-2 Defects in documentation accuracy and/or failures to meet documentation submittal deadlines

Periodic &

CE Customer

Service

Complaint

Very Good: 3-4

Defects in documentation accuracy and/or failures to meet documentation submittal deadlines

Satisfactory: 5-6

Defects in documentation accuracy and/or failures to meet documentation submittal deadlines

Marginal: 7-8 Defects in documentation accuracy and/or failures to meet documentation submittal deadlines

Unsatisfactory: More than 8 Defects in documentation accuracy and/or failures to meet documentation submittal deadlines

3.1 QUALITY CONTROL (QC) PLAN. The contractor shall:

3.1.1 Establish and maintain a QC Plan. Plan shall include an inspections system that covers, as a minimum, all services identified in Section 1, Description of Service. Plan shall specify areas to be inspected on a scheduled or unscheduled basis, frequency of inspection, method of inspection, title of individuals who will perform the inspection, documentation and verification means available to the Contracting Officer’s Representative (COR), and state proactive method for identifying and preventing defects in the quality of service performed before the level of performance becomes unsatisfactory. Plan shall be submitted prior to commencement of work.

3.1.2 Develop performance metrics. These will be used to audit and track trends in levels of performance. These metrics, along with the QC plan, shall be effective in identifying, preventing, and correcting problems and improving processes. As a minimum, the service summary items in

Section 3.0 shall have performance metrics that are briefed monthly to the COR at a time and place coordinated with the COR.

3.1.3 Scheduled inspections. Not later than the last workday of the month, submit projected scheduled inspections for the following month to the COR.

4.0 GENERAL INFORMATION

4.1 GOVERNMENT FURNISHED FACILITIES. See paragraph 1.8.1.

4.2 GOVERNMENT FURNISHED OFFICE SUPPLIES AND EQUIPMENT. None.

4.3 GOVERNMENT FURNISHED UTILITIES. The Government will furnish electricity, water, gas, and sewage service as necessary for accomplishment of work in accordance with this contract.

4.4 UTILITY CONSERVATION. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

4.5 TELEPHONE SERVICE. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

4.6 SECURITY, FIRE AND MEDICAL SERVICES. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

4.7 SOLID WASTE COLLECTION AND DISPOSAL. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

4.8 MAIL SERVICE. Any Contract-related mail delivery will use the mailing address of the dorm office.

4.9 HOURS OF OPERATION. The contractor shall perform the services required under this contract on Monday-Friday, 0730 – 1630. The contractor is not required to perform services on

Federal Holidays. Any extended personnel absence longer than 2 weeks requires a temporary replacement of that labor, approved in advance by the COR.

4.10 FEDERAL HOLIDAYS.

• New Year’s Day – 1 January • Labor Day – 1st Monday in September

• Martin Luther King Day – 3rd Monday in January • Columbus Day – 2nd Monday in October

• Washington’s Birthday – 3rd Monday in February • Veteran’s Day – 11 November

• Memorial Day – Last Monday in May • Thanksgiving Day – 4th Thursday in Nov

• Juneteenth – 19 June • Christmas Day – 25 December

• Independence Day – 4 July

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.11 BASE CLOSURES. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.12 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND

VEHICLE PASSES. The contractor shall comply with all requirements and procedures IAW

AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.13 TRAFFIC LAWS. The Contractor and its employees shall comply with base traffic regulations.

4.14 WEAPONS, FIREARMS, AND AMMUNITION. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Malmstrom AFB.

4.15 CONTROLLED UNCLASSIFIED INFORMATION (CUI) AND FOR OFFICIAL USE

ONLY (FOUO). The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of

Information Act (FOIA) Program requirements and all CUI requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.16 REPORTING REQUIREMENTS. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.17 PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.18 CONTRACT MANAGER. The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas.

The Contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.19 PERSONNEL. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.

4.20 WAGE INCREASES. Department of Labor Wage Determinations/Collective Bargaining

Agreement Wage Increases shall be identified as a separate bid schedule contract line item for the current contract period, only and be incorporated into each remaining option period’s existing bid schedule contract line item to accommodate the contractors’ cost for future government requested out year modifications.

4.21 SAFETY REQUIREMENTS AND REPORTS. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the

CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

4.22 MANPOWER REPORTING. The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

4.23 ANTI-TERRORISM (AT) TRAINING REQUIREMENT AWARENESS TRAINING.

In accordance with DoDI O-2000.16v1_AFI 10-245-O, Antiterrorism (AT) Program

Implementation, ensure Level I - AT Awareness Training is completed by all contractors within 30 days of requiring access, and annually thereafter. The training will be provided by the government. The objective of the training is to provide personnel with requisite knowledge necessary to remain vigilant and enable employment of AT tactics, techniques, and procedures.

4.24 FORCE PROTECTION. Contractor personnel are required to abide by all real-world

Force Protection Condition (FPCON) measures, random anti-terrorism measures (RAMs), shelter-in-place orders, evacuations and lock-down notices as directed. Examples include mandatory badge or ID checks, facility single points-of-entry and searches of hand carried items.

5.0 APPENDICES. The government will make all publications, forms, references, and report formats listed available. Publications can be accessed on-line at http://www.e-publishing.af.mil/.

Supplements or amendments to listed publication from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement those changes in publications, which result in a decrease, or no change in the contract price. Prior to implementing any such revision, supplement, or amendment that will result in an increase in contract price, the

Contractor shall submit to the CO a price proposal and obtain prior approval. Price proposals shall be submitted within 15 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. Changes in the contract price due to supplements and amendments shall be considered under the FAR

52.212-4, Contract Terms and Conditions - Commercial Items clause. Failure of the Contractor to submit a price proposal within 15 calendar days from the date of receipt of any change, shall entitle the government to performance in accordance with such change, at no increase in contract price.

APPENDIX A – REFERENCES INCLUDE (BUT NOT LIMITED TO):

- Air Force Instruction 32-6000 Housing Management

- America Disability Act (ADA)

- ANSI (American National Standards Institute)

- ARI (Air-Conditioning and Refrigeration Institute)

- ASHRAE (American Society of Heating, Refrigeration, and Air Conditioning Engineers)

- ASME (American Society of Mechanical Engineers)

- National Electric Code (NEC)

- National Plumbing Code

- Occupational Safety and Health Administration (OSHA)

Codes from various recognized code references and agencies:

- FS or Federal Specifications Standards

- IIAR (International Institution of Ammonia Refrigeration)

- MSS (Manufacturers Standardization Society of the Valve and Fittings Industry)

- NFPA (National Fire Protection Association)

- SMACNA (Sheet metal and Air Conditioning Contractors National Association)

- UL or Underwriters Laboratories

APPENDIX B: DORMITORY FACILITIES & SIZE INFO

Dormitory # of Rooms Living Area (Approx. sq ft)

Kitchen Area (Approx. sq ft)

Bathroom Area (Approx. sq ft)

630 52 108 99 39

635 52 192 98 39

640 144 154 108 37

655 96 173 60 38

735 50 271 105 33

737 38 293 127 45

740 52 181 156 100

742 52 312 182 102

762 50 232 100 43

764 52 205 179 88

768 50 232 88 42

1062 96 160 57 36

TOTAL:

12 Dorms

TOTAL:

784 Rooms

APPENDIX C: DORM ROOMS CHANGE OF OCCUPANCY HISTORICAL DATA

The following data are actual historical numbers of dorm room move-ins and move-outs, to provide an approximate gauge of COM requirements:

CY

1ST

QTR

2ND

QTR

3RD

QTR

4TH

QTR

TOTAL

AVERAGE

2020 63 158 217 103 541 135

2021 55 58 99 89 301 75

2022 92 138 131 108 469 117

APPENDIX D: HVAC FILTERS REQUIRING QUARTERLY REPLACEMENT:

Dorm # FILTER SIZE (Inches) QNTY 630 10 X 48 X 1 60

635 10 X 33 X 1 60

640 10 1/2 x 14 x 1 146

14 x 21 x 1 5

14 x 33 1/2 x 1 12

8 x 20 x 1 4

655 9.25 x 24.25 x 1 96

9.25 x 31 x 1 12

735 8 1/2 x 30 x 1 60

737 8 1/2 X 20 X 1 84

8 1/2 X 30 X 1 12

740 10 x 33 x 1 61

10 x 45 x 1 6

742 10 x 33 x 1 64

762 14 X 20 X 1 78

10 X 18 X 1 32

10 X 15 X 1 52

8 X 24 X 1 7

764 10 x 33 x 1 60

768 10 X 27 X 1 82

10 X 30 X 1 4

10 X 36 X 1 1

1062 8 7/8 X 24 1/8 X 1 96

8 7/8 X 33 5/8 X 1 20

10 X 33 X 1 24

Total room, dayroom, & hallway filters: 1,138

APPENDIX E: CHANGE OF OCCUPANCY MAINTENANCE & REPAIR CHECKLIST

Dorm #: __________________________ Room #: _________________________

Inspector Name:_____________________ Date/Time:________________________

NOTE: Contractor must inspect 100% of all items. For items that are beyond the scope of the contract, the Contractor will report those issues to CE.

ENTRANCE & EXTERIOR PASS FAIL

Repair/Replace Name Holder

Full / Partial Paint

Repair/Replace Door, Frame

Adjust/Repair/Replace Door Closer, Locking Mechanism, Door Jambs, Threshold

Repair/Replace Hallway Common Area Ceiling Tiles

Repair/Replace Peep Hole

Adjust/Replace Weather Stripping

Repair/Replace Window Screen/Window Locks /Track

BATHROOM PASS FAIL

Full / Partial Paint

Repair / Replace Ceiling Tiles

Repair/Replace Bathroom Door

Repair/Replace Bathroom Doorstops, Locking Mechanism, Door Jambs, Replace Broken/Cracked Outlet or Switch Plates

Test/Repair/Replace 110 Outlets/GFCI

Replace Light Fixture Globe and/or Bulb

Repair/Replace Medicine Cabinet and Hardware

Repair/Replace Towel Rack

Repair/Replace Toilet Paper Holder (or dispenser in Common Areas)

Repair/Replace Paper Towel Dispenser (Common Area Bathrooms only)

Adjust/Repair/Replace Vanity Door and Hardware

Re-caulk/Repair/Replace Vanity Top

Repair/Replace Vanity Sink

Repair/Replace Vanity Faucet/Aerator/Stopper

Repair/Replace Vanity Sink Stopper

Repair/Replace Toilet Paper Holder

Adjust/Replace Toilet Flush Valve

Repair/Replace/Exercise Angle Stop Valves

Repair/Replace Toilet Seat

Tighten/Re-caulk Toilet Base

Repair/Replace Shower Doors/Rod/Curtains

Repair/Replace Showerhead

Repair/Replace Blinds/Rod

Re-grout Bath Tiles

Replace/Re-grout Ceramic Floor Tiles/Vinyl

Repair/Replace/Baseboards

Adjust/Repair/Replace Window/Window Glass/Mirror

Repair/Replace Window Screen

KITCHEN PASS FAIL

Repair/Replace Kitchen Door

Repair/Replace Kitchen Doorstop, Locking Mechanism, Door Jambs, Full / Partial Paint

Repair / Replace Ceiling Tiles

Test/Repair/Replace 110 Outlets/GFCI

Replace Broken/Cracked Outlet or Switch Plates

Replace Light Fixture Globes

Replace Light Bulb

Replace Refrigerator/Bulb

Adjust/Repair/Replace Range Hood Vent/Fan/ Light/Filter

Adjust/Repair/Replace Microwave

Adjust/Repair Garbage Disposal

Repair/Replace Countertop

Re-caulk Countertop

Repair/Replace Sink Faucet/Aerator

Repair/Replace/Exercise Angle Stop valves

Repair/Replace Sink Stopper

Repair/Replace Paper Towel Holder

Adjust/Repair/Replace Cabinet Doors and Hardware

Adjust/Repair/Replace Window/Window Glass

Repair/Replace Window Screen

Replace Vinyl/Ceramic Floor Tiles

Repair/Replace/Baseboards

SLEEPING ROOM PASS FAIL

Repair/Replace Sleeping Room Doors

Repair/Replace Sleeping Room Doorstops, Locking Mechanism, Door

Jambs, Threshold

Full / Partial Paint

Repair/Paint Minor Wall Discrepancies

Replace Broken/Cracked Outlet or Switch Plates

Test/Repair/Replace 110 Outlets/GFCI

Repair Murphy/Platform Beds

Replace Ceiling Fan Globes

Replace HVAC Air Filter

Repair/Replace Ceiling Tiles

Adjust/Repair/Replace Window/Window Glass/Mirrors

Repair/Replace Blinds/Rods/Draperies

Repair/Replace Window Screen/Window Locks/Tracks

Adjust/Repair Closet Door

Repair/Replace Peep Hole

Adjust/Repair/Replace Closet Door Lock

Adjust/Repair/Replace Closet Rod

Replace Carpeting/Vinyl/Ceramic Floor Tiles

Repair/Replace/Baseboards/Cove base

Remarks:

Inspector Signature: ____________________________________

Date/Time: ____________________________________

Contractor QC Signature: ______________________________

Date/Time: ___________________________________

Government QAP Signature: _____________________________

Date/Time: ___________________________________