ATTACH 2 PWS.pdf

ATTACHMENT 2 - PWS

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PERFORMANCE WORK STATEMENT (PWS)

15 March 2012

I. DESCRIPTION OF SERVICES

1. Scope of Work: The Contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and other items necessary to provide laundry and dry cleaning services for Whiteman Air

Force Base, Missouri, as defined in this PWS, except those items designated as Government furnished property or services. The Contractor shall perform the requirements in the PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. The estimated quantities of work are listed in Appendix 2, Workload

Estimates. The Contractor shall submit reports and documentation as identified throughout this PWS.

Requests for those reports, documentation and responses shall be submitted to the Contracting Officer

Representative (COR).

2. Operational Requirements and Specific Tasks.

a. Service, Pickup and Delivery. The Contractor shall pick up soiled laundry and dry cleaning, deliver clean laundry and dry cleaning within three (3) days of pickup. Appendix 1, Hours/Days of

Operation, specifies the time and place for pickup and delivery. All articles shall be delivered on the next pickup/delivery day following the day they were picked up.

(1) Pickup. Outgoing articles will be counted by Government personnel prior to pickup.

The Contractor shall verify the count and sign a pickup ticket acknowledging receipt of the items. The

Contractor’s signature constitutes agreement to the Government’s count. Exceptions to the Government’s count must be annotated on the pickup ticket at the time of pickup and signed by the Contractor and the

Government representative. A copy of the pickup ticket will be retained by the Government.

(2) Delivery. The laundry the Contractor delivers shall be clean and dry. The laundry and dry cleaning shall be hung or packaged in the quantities specified in Appendix 3, Packaging Services.

The Contractor shall record the number of items delivered on his copy of the delivery ticket. The

Government representative will verify this amount delivered and annotate any shortages or overages on the delivery ticket. The delivery ticket shall be signed by the Contractor and the Government representative. In the event the Contractor’s representative does not remain for the joint count, the

Government’s count will govern. The Contractor shall deliver any missing articles during the next scheduled delivery at no additional cost to the Government.

b. Unserviceable Articles. All unserviceable or non-repairable articles shall be returned to the

Government after laundering or dry cleaning in a separate bundle clearly identified as “unserviceable”.

c. Special Laundering and Dry Cleaning Tasks. The following require special handling

(laundry and dry cleaning separately):

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(1) Bath Mats, Bath Towels, Hand Towels, Pillowcases, and Washcloths. Shall be bundled with the counts labeled on the outside of the bundle if packaged in counts fewer than those listed in Appendix 3.

(2) Bed Sheets (twin/queen). Sheets shall be bundled separately by size and by flat versus fitted sheets. All sheets shall be bundled with counts labeled on the outside of the bundle if packaged in counts fewer than those listed in Appendix 3.

(3) Child Development Center (CDC) Linen (sheets and blankets). CDC linens shall be wrapped in plastic, separate from the other bedding articles.

(4) Mattress Pads (twin/queen). Mattress pads shall be wrapped separately by size. All mattress pads shall be bundled with counts labeled on the outside of the bundle if packaged in counts fewer than those listed in Appendix 3.

(5) Pillows. Pillows shall be wrapped individually in plastic.

(6) Shop Rags/Towels. Fire hazardous, dirty shop rags/towels must be stored in metal containers. Dirty shop rags/towels shall be laundered in suitable solution which will not be flammable or impair the ability of the rags/towels to absorb water or oil. Shop rags shall be dried and packaged in plastic bags, twenty (20) pounds per bag. Plastic bags shall have the end tied. Shop towels shall be dried and packaged separately from shop rags. The poundage of the shop towels shall be added to that of the shop rags.

(7) Sleeping Bags. Sleeping bags shall be rolled and tied with tying straps.

d. State or Local Department of Health Requirements. Compliance with all certification or labeling requirements arising from state or local department of health regulations is the responsibility of the Contractor.

e. Vehicle Interior. Soiled articles and clean articles shall not be transported in the same vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit.

f. Non-Reimbursable Repairs. Except for articles no longer usable for the purpose intended, the

Contractor shall repair at no cost to the Government all minor rips, tears (less than six (6) inches), open seams and holes using thread and materials of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. In addition, the Contractor shall replace all broken or missing buttons with buttons of matching color and similar appearance and quality. Government personnel shall identify all repair requirements.

g. Workmanship and Sanitation. Delivered finished articles and service shall conform to generally accepted industry standards for workmanship, sanitation requirements, cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions.

h. Re-Performance of Laundry. Any article found to not meet the requirements of the PWS shall be re-cleaned at no additional cost to the Government. After the articles are re-cleaned, the

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Contractor shall pack these articles separately and identify them as “Re-performed”. In situations where re-performance is not practical, the Government reserves the right to adjust the invoice as appropriate.

i. Contaminated Laundry. All contaminated laundry (i.e. Chicken Pox, bloodstained, bodily fluids) shall be identified by Government personnel and placed in separate plastic bags for transport to the

Contractor. The Contractor is responsible for properly handling this contaminated laundry, in accordance with generally accepted industry standards.

j. Washroom Test. The Contractor shall obtain washroom test services from an approved laboratory. National Association of Industrial Linen Management (NAILM), 2130 Lexington Road, Suite

H. Richmond, KY 40475 and International Fabricare Institute (IFI), 1251 Tech Road, Silver Springs, MD

20904 are two known acceptable laboratories. Should the Contractor propose to obtain these services from a laboratory other than one of these two, the name and address of the proposed laboratory shall be submitted for approval to the Contracting Officer, either at the post award orientation conference or two weeks prior to the performance start date, whichever is earlier. Once a quarter, the Contractor shall perform washroom tests for tensile strength and whiteness retention in accordance with the laboratory’s instruction. Two (2) copies of the test results shall be provided to the Contracting Officer not later than five (5) workdays from the receipt by the Contractor from the laboratory.

k. Test Results by and independent Laboratory. The tensile strength is considered acceptable if the tensile strength loss is rated as “satisfactory” or greater. The whiteness is considered acceptable if the whiteness loss is rated “good” or greater. Whenever whiteness retention deficiencies occur, the

Contractor shall take corrective action within five (5) working days and retest. This process shall be repeated until the whiteness retention is within prescribed tolerances.

l. Losses. The Contractor shall pay an equitable replacement cost for lost articles, damaged, or destroyed articles, while in the Contractor’s possession.

m. Lost and Found Property. It is the Contractor’s responsibility to ensure all items of possible personal or monetary value found by the Contractor’s employees are turned in to the Security Police.

3. Contractor Personnel.

a. Management. The Contractor shall provide a full-time contract manager who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting

Officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available to be reached by telephone or pager during normal working hours to discuss problem areas with

Government personnel designated by the Contracting Officer and available to meet on the installation within two (2) hours to discuss problem areas, if required. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations at all times.

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b. Employees. Contractor personnel shall present a neat appearance and be easily recognized.

This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain the company name and employee name.

c. Security Requirements. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation. The Contractor shall obtain personal identification passes for all employees and vehicle passes for all Contractor vehicles requiring entry onto Whiteman AFB. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles to be registered.

4. Hours/Days of Operation

a. Normal. The Contractor shall perform the services required under this contract during the hours and days specified in Appendix 1.

b. Holidays and Productivity Days/Down Days. When a service is required three times or less per week and the time falls on a holiday or Military Productivity Day/Down Day, the work shall be accomplished on the day following or preceding the holiday or Military Productivity Day/Down Day.

The Contractor is not required to provide service on the following holidays:

New Year’s Day Martin Luther King Day Washington’s Birthday

Memorial Day Independence Day Labor Day

Columbus Day Veteran’s Day Thanksgiving Day

Christmas Day

5. Quality Control. The contractor shall establish and maintain a complete quality control program for the performance requirement of the contract. The program shall ensure laundry and dry cleaning services are performed in accordance with the terms of this contract and commonly accepted commercial practices. The Contractor shall provide one copy of the Contractor’s quality control plan to the

Contracting Officer for acceptance no later than the pre-performance conference. Complete records of all inspection work performed by the Contractor as part of their quality control program shall be maintained and made available to the Government on a quarterly basis, or as requested by the COR.

6. Phase-In. The Contractor shall provide a complete phase-in plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the Contracting Officer as part of the proposal.

II. SERVICE DELIVERY SUMMARY (SDS)

Performance Objective PWS paragraph Performance Threshold

1. Pickup/Delivery Services I.2.a. 98% of the time

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2. Laundry and Dry Cleaning Services I.2.g. 98% of the time

3. Packaging Services I.2.a (2), I.2.b., I.2.c, and Appendix 3

98% of the time

III. GOVERNMENT FURNISHED PROPERTY AND SERVICES

The Government will provide the type of articles for laundry and dry cleaning service listed in Appendix

2 Appropriated Funds, Nonappropriated Items will be property of Contractor and issued to the

Nonappropriated facilities as needed. Any additional articles requiring service shall be provided laundry or dry cleaning service after notification of an agreement between the Contractor and the Contracting

Officer.

IV. GENERAL INFORMATION

1. Contractor Furnished Items and Services. Except for those items or services specifically stated as

Government furnished in Section III above, the Contractor shall furnish everything required to perform this contract to include but not limited to: packing and marking materials, laundry carts, coat hangers, materials for repairs of clothing, numbered laundry tags and any other supplies, materials, labor and equipment necessary to perform the services required by this contract.

a. Pickup and Delivery Tickets. Pickup and Delivery tickets will be prepared by the

Government. Tickets shall be signed by the Government and Contractor Representatives.

b. Laundry Tags. Detachable numbered laundry tags shall be distinguishable from other tags used by the Contractor.

2. Interruption of Service. The Contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the

Government of failure, suspension, diminution, or other variations of service occasioned by consequence of any cause beyond the control of the Contractor, including but not limited to acts of God or the public enemy, fires, floods, earthquakes, or other catastrophe, strikes or failure or breakdown of transmission or other facilities.

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APPENDIX 1

HOURS/DAYS OF OPERATION

The following chart specifies the regular pickup and delivery points. All pickups and deliveries shall be accomplished during these hours.

Bldg 132, Linen Exchange 509 FSS/FSVL

710 5th Street

Whiteman AFB, MO 65305

Pickup and Delivery: Monday, Wednesday, Friday 0615-0800

Nonappropriated Fund Facilities

Missions End Club

322 Spirit Blvd

Royal Oaks Golf Course

Bldg 3076

Stars & Strikes Bowling Center

709 Community Court

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APPENDIX 2

WORKLOAD ESTIMATES-Appropriated Funds

Type of Article

Apron, Asst Colors

Bag, Mobility, Canvas

Bath Towel, Asst Colors

Battle Dress Uniform (BDU)

Shirt

Bedspread, Fine Asst Colors

Blanket, Asst Colors

Blanket, Wool

Canteen Cover

Chemical Warfare Jacket

Comforter, Asst Colors

Cook Trouser, Blue

Coveralls, Asst colors

Daypack

Flack Vest

Flag, United States

Gloves, White (pair)

Gortex Pants

Handcuff Pouch

Mattress Pad, White

Organizational Shirt, Blue

Parka, Short, N-B2

Pillowcase, Asst Colors

Poncho Liner

Rags/Shop Towels, Grease

(lbs)

Rain Pants

Scarf, Asst Color

Service Dress Trouser

Sleeping Bag Kit (booties, gloves, sack, etc.)

Tablecloth, 54x120, Asst

Colors

Monthly

Quantity

Ammo Pouch

Bath Mat, Asst Colors

Battle Dress Uniform (BDU)

Pants

Bed Sheet, Asst Colors

Belt, Webb

Blanket, Baby

Butt Pack

Chemical Warfare Bag

Chemical Warfare Trouser

Cook Shirt, White

Cook Hat, White

Crib Sheet

Drapes (sq ft)

Flag, Organizational

Flight Suit

Gortex Jackets

Hand Towel, Asst Colors

Load Bearing Vest

Napkin, Asst Colors

Parka, Long, N-3B

Pillow, Foam

Poncho

Potholder/Oven Mitt

Rain Jacket

Rucksack

Service Dress Coat

Sleeping Bag

Tablecloth, 54x54, Asst

Colors

Wash Cloth, Asst Colors

Monthly

Quantity

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WORKLOAD ESTIMATES-Nonappropriated Funds

ITEM NAME

PER

MONTH

24" dust mop EOW 2

3 X 4 mat 10

3 X 4 weekly mat 3

3 X 5 weekly mat 9

4 X 6 13 apron BIB, asst color 13

Apron, asst colors 41 apron, clean only 1

Bar Mop towel 308 bar towel, asst color 427 chair covers 20

Grill towel 13 hot pad 2 laundry bag, bowling 3 laundry bag, club 2 laundry bag, golf 4 mitt 1 napkin, asst color 684

Shirt 2 shirt, uniform 4 shop towel 179

Swipe towel 74 tablecloth, 120" round, asst color 4 tablecloth, 52X114, asst color 69 tablecloth, 52X52, asst color 57 tablecloth, 85X85, asst color 121 towel, micro-fiber 297 wet mop 17

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APPENDIX 3

PACKAGING SERVICES

Laundry Packaging-Laundry items shall be packaged as follows:

Packed

In Type of Article

Packed

In

Apron, Asst Colors 5 Ammo Pouch 5

Bag, Mobility, Canvas 5 Bath Mat, Asst Colors 10

Bath Towel, Asst Colors 10

Battle Dress Uniform (BDU)

Pants Hanger

Battle Dress Uniform (BDU) Shirt Hanger Bed Sheet, Asst Colors 10

Bedspread, Fine, Asst Colors 1 Belt, Webb 1

Blanket, Asst Colors 1 Blanket, Baby 10

Blanket, Wool 1 Butt Pack 5

Canteen Cover 5 Chemical Warfare Bag 5

Chemical Warfare Jacket 5 Chemical Warfare Trouser 5

Comforter, Asst Colors 1 Cook Shirt, white Hanger

Cook Trousers, Blue Hanger Cook Hat, white Hanger

Coveralls, Asst Colors Hanger Crib Sheet 20

Daypack 5 Flack Vest 1

Gloves, white (pair) 5 Gortex Jacket Hanger

Gortex Pants Hanger Hand Towel, Asst Colors 20

Handcuff Pouch 5 Load Bearing Vest 1

Mattress Pad, White 5 Napkin, Asst Colors 20

Pillow, Foam 1 Pillowcase, Asst Colors 20

Poncho Hanger Poncho Liner Hanger

Potholder/Oven Mitt 10 Rags/Shop Towels, Grease (lbs) 20

Rain Jacket Hanger Rain Pants Hanger

Rucksack 1 Scarf, Asst Colors 5

Tablecloth 54 x 54, Asst Colors 5 Tablecloth, 54 x 120, Asst Colors 5

Wash Cloth, Asst Colors 20

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Dry Cleaning Packaging-Dry Cleaning shall be packaged as follows:

Packed

In Type of Article

Packed

In

Drapes Hanger Flag, Organizational Hanger

Flag, United States Hanger Flight Suit Hanger

Organizational Shirt, Blue Hanger Parka, Long, N-3B Hanger

Parka, Short, N-B2 Hanger Service Dress Coat Hanger

Service Dress Trouser Hanger Sleeping Bag 1

Sleeping Bag Kit (booties, gloves, 5 Bedspread, Fine, Asst Colors 1 sack, etc)

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APPENDIX 4

APPLICABLE PUBLICATIONS

Publications applicable to this PWS are listed below. The Government has coded publications as mandatory (M) or advisory (A). The Contractor shall follow those publications coded as “mandatory” to the extent (that is, the specific procedure in a paragraph, section, chapter, or volume) specified in the

PWS. The Contractor shall be guided by those coded “advisory” to the extent necessary to meet requirements in this PWS. At the start of the contract, the Government provides all publications listed.

The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The Contractor shall keep all issued publications up-to-date. The

Contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. Before implementing any such revision, supplement, or amendment that will result in an increase in contract price, the Contractor shall submit to the Administrative Contracting

Officer (ACO) a price proposal for approval. Price proposals shall be submitted within 30 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements and amendments under the FAR 52.212-4 “Contract Terms and Conditions-Commercial

Items” clause. Upon completion of the contract, the Contractor shall return to the Government all issued publications.

Publication Code:

AFI-Air Force Instruction AFMAN-Air Force Manual DoD-Department of Defense

Number

Title of Directive

Mandatory (M)

Advisory (A)

DoD 5500.7-R 8/30/1993 Ethics Standards A

DoD 5500.7-R 11/2/1994 Change 1 A

AFI 31-501 1/27/2005 Personnel Security Program Management M

Attachment #4

AFI 34-252 1/1/1997 Laundry, Dry Cleaning, and Linen M

Exchange

AFI 63-124 8/1/2005 Performance-Based Services Acquisition M

AFI 64-106 3/25/1994 Air Force Industrial Labor M

Relations Activities

AFMAN 34-253 11/1/1997 Laundry, Dry Cleaning, and Linen M

Exchange

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APPENDIX 5

BASE MAP

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APPENDIX 6

DEFINITIONS

Clean. Finished articles are dry and free of visible soil, wrinkles, lint, and objectionable odors. Spots and stains are removed where practical to do so without damaging the fabric.

Dry Cleaning. Cleaning of articles by immersion in dry cleaning solvents and use of mechanical action.

Dry cleaning may include pre-spotting and use o soaps and synthetic detergents as required to remove soil and stains.

Finished. Finished articles are clean, dry, and free of visible soil, lint, and objectionable odors. Spots and stains are removed where practical to do so without damaging the fabric.

Laundering. The process by which soiled fabric articles are cleaned and treated. Includes cleaning by mechanical action or by hand in water solutions or detergents and other additives. For the purpose of this contract, the term includes bleaching, bluing, chemical rinse (sour), starching, ironing, and pressing operations as appropriate to the type of fabric and nature of soil.

Quality Assurance Personnel. An Officer, noncommissioned officer, or civilian responsible to monitor, evaluate, and accept contract services for matters relating to laundry and dry cleaning services. Advises the Contracting Officer on matters relating to the contract.

Unserviceable Articles. No longer useable for purpose intended.