Q and A - MFRC Receptionist.pdf

M&FRC Receptionist Questions

1. Is there an incumbent? If so, can you please provide their name and current contract number? What is the amount of the current contract? Period of Performance?

• Yes, the incumbent is Global Security Services LLC. Contract - FA462124P0006 – PoP: 15 April 2024 – 14 April 2025, $33,600

2. Is a candidate resume required? If so, is there a limitation on resume length and is a letter of commitment required? If required, would these count towards the page limitations for Volume I?

• Resume is not required.

3. The solicitation includes FAR Clause 52.222-42 and references a Wage Determination for a

Switchboard Operator/Receptionist under Classification Code 01460, with an hourly wage of $15.90. However, Executive Order 14026 establishes a minimum wage of $17.75 per hour.

Could the Government confirm that vendors should use $17.75 as the minimum hourly wage for this position?

• Yes, per EO 14026, the minimum hourly wage for this position is $17.75.

4. Could the Government provide instructions or clarification on the expected content for the

Technical Volume?

• The Technical Volume is your company’s technical approach to accomplish the attached PWS objectives within the 9.1 Service Summary table.

5. Can we get more information on the "current record keeping processes" used for tracking customer interactions? What specific software or systems are currently in use?

• We currently use a system called AFFIRST to track our customer interactions and training will be provided on how to use the system.

6. Can you provide examples of the type of "minor technical help" that Resource Center visitors typically require?

• Making sure to track the customers who come and use the Resource Center and to assist folks with printing, scanning documents, and making sure personal documents and emails have been logged out and closed. Also assist clients navigating on and off websites on resource center computers.

7. What triggers an Emergency Family Assistance Center (EFAC) activation? How frequently has the EFAC been activated in the past year? What is the expected response time for the contractor to provide support?

• An EFAC is activated when a tragedy or natural disaster occurs and impact the personnel on base. We practice the activation of the EFAC on a yearly basis and the contractor will only be required to support during their normal duty hours only.

8. What specific training or qualifications are required for a "suitable, trained replacement" during planned absences exceeding 5 days? Does the replacement need to undergo the same background checks and security clearance procedures as the primary contractor?

• The individual will need to provide a Drivers license with REAL ID to complete a background check with our visitor center to get access to the base. The replacement will need customer service skills to answer the phone and direct customers to the right staff member for their visit. If it is an extended period of time (more than 2 weeks) the person will need to pass background checks to get a government access card to the computer system we use.

9. Do we submit the full text of Representations, Certification, & Other Statements as part of our submittal?

• Yes, please include all reps, certs, and any other statements as part of your submittal.

10. Regarding FAR CLAUSE 52.212-3 - Our company is currently registered on SAM.GOV. Do we submit if the annual representations and certification are updated on SAM.GOV? How can we show that we have completed paragraph (b)? If we complete paragraphs (c) through (v), which parts should be left blank?

• The Government will verify everything through SAM.gov. If the statement does not apply to your company, please leave it blank.

11. Regarding Volume II: Past Performance, our company has provided staffing services for public entities who can provide a reference for our past performance of services. Will the Government be contacting them to provide a reference? Would this be sufficient to demonstrate customer satisfaction without specific Quality and Satisfaction Rating documents?

• The Government will use information submitted by the contractor and other sources to assess performance.

12. Aside from the Supplies or Services & Prices or Costs Form, should any other document be submitted as part of Volume III: Price Quotation/Contract Documents?

• Additional documents are acceptable but the amount of total dollars per unit shall be entered into the SF 1449 for all CLINs

13. What is the method of submission? Do we email our submittal to lindsay.manning.1@us.af.mil?

• Please email everything to lindsay.manning.1@us.af.mil and jared.castleman@us.af.mil mailto:lindsay.manning.1@us.af.mil mailto:lindsay.manning.1@us.af.mil mailto:jared.castleman@us.af.mil