Remstar_Performance_Work_Statement.doc

Performance Work Statement (PWS)

For

Maintenance and Repair of Remstar Vertical Carousel Fairchild AFB, WA 14 August 2014

1. Description of Services. The contractor shall provide scheduled maintenance and repair services for installed Remstar Vertical Carousel equipment and components at Fairchild AFB, WA in accordance with all federal, state, local laws, and regulations, manufacturer’s recommended standards, commercial requirements and this Performance Work Statement (PWS).

1.2. Scope of Work. The scope of coverage covers the labor, travel expenses and the material for adjustments and lubrication as necessitated by normal use of the fixed Remstar vertical carousel equipment at Fairchild AFB, WA. Equipment and locations are identified in Appendix A. Contractor personnel shall be fully qualified to service, maintain, and install equipment according to established standards.

1.2.1. Maintenance. The contractor shall provide currently qualified Remstar licensed technicians to provide preventative maintenance on the Remstar vertical carousel. This maintenance includes semiannual operational testing lubrication, cleaning, inspection and adjustment of the equipment listed in Appendix A to ensure it is fully operational and meets manufacturer’s specifications.

1.2.2. All Preventive maintenance performed shall be documented and a copy of that documentation shall be provided to the assigned government representative.

1.2.3. Repairs. The contractor is not responsible for all repair costs to include parts and labor. The contractor is required to provide a report of any defective parts or required repairs discovered during the schedule maintenance service. Any parts to be replaced or repairs need are to be done on a time and materials basis with a quote being provided to the customer for approval prior to performing the work. The contractor may provide warranted parts as new parts as long as the warranty is commensurate.

1.3. Response Times.

1.3.1. In the event of a major system or site failure, the contractor shall respond within one (1) hour with technical support and within twelve (12) hours on site after notification by the designated government representative. The definition of a major system failure consists of system lock up where the system will not rotate to the next bin level.

1.3.2. In the event of a minor system or site failure, the contractor shall respond within one (1) hour with technical support and within eight (24) hours after notification by the designated government representative. The definition of a minor system failure consists of significant system impairment and intermittent problems affecting system operation.

1.3.3. The contractor shall respond to non-emergency issues within twenty-four (24) hours, during normal duty hours. A definition of non-emergency issues may consist of upgrades, parts questions or intermittent problems not affecting system operation.

1.3.4. The contractor shall provide a written report outlining any and all system outages, their apparent causes and actions taken to bring the system back online. This report shall be provided to the designated government representative within 5 working days of the outages.

2. General Information.

2.1. Hours of Operation. This work center is staffed 24hrs a day and 365 days a year but management is staffed at normal hours of operation; Monday-Friday, 0730-1630, excluding federal holidays. The following legal Federal holidays are observed:

New Year’s Day

1 January

Martin Luther King’s Birthday

3rd Monday in January

President’s Day

3rd Monday in February

Memorial Day

Last Monday in May

Independence Day

4 July

Labor Day

1st Monday in September

Columbus Day

2nd Monday in November

Veterans Day

11 November

Thanksgiving Day

4th Thursday in November

Christmas Day

25 December

2.2. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING CRISIS. In accordance with, DODI 3020.37, Continuation of Essential DOD Contractor Service During a Crisis, and any aforementioned AF implementation, unless otherwise directed by an authorized government representative, all services and procedures identified in this PWS have been determined by the Contracting Officer and Functional Commander as being essential during a crisis.

3. Appendices.

Appendix A – Equipment List

Appendix A – Equipment List

Model Number: MAGAMAT RS 350, Serial #102000385 351S-21-23 Remstar Vertical 02.002519/002 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA Remstar Vertical 02.002519/001 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA Remstar Vertical 02.002517/002 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA Remstar Vertical 02.002518/001 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA Remstar Vertical 02.002517/001 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA Remstar Vertical 02.002518/002 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA Remstar Vertical 02.002518/003 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA

Remstar Vertical 02.002519/003 Building 2045, 400 S. Gate 35 Road, Fairchild AFB, WA