Atch_5_Past_Performance_Questionnaire.docx
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- FA4600-16-R-0004
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Attachment 5 Past Performance Questionnaire
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ATTACHMENT 5
PAST PERFORMANCE QUESTIONNAIRE (PPQ)
FA4600-16-R-0004
WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104
SECTION 1: CONTRACT IDENTIFICATION
A. Contractor: _____________________________________________________________________________
B. Cage Code of contractor contract was awarded to: _______________________________________________
C. Description of service provided:______________________________________________________________ D. Initial awarded contract cost and current/final contract cost:__________________________________________
SECTION 2. CUSTOMER OR AGENCY IDENTIFICATION
1. Customer or agency name: _________________________________________________________________
SECTION 3. EVALUATOR IDENTIFICATION
1. Evaluator's name: _________________________________________________________________________
1. Phone number: ______________________________________________________________
C. E-mail Address:___________________________________________________________________
SECTION 4: EVALUATION
1. Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question.
| Evaluation |
| Ratings |
The Contractor:
| Acceptable |
| Unacceptable |
| 1 |
| Demonstrated the ability to provide a qualified technician to perform preventative maintenance and repair services to the UPS systems. |
| Acceptable |
| Unacceptable |
| 2 |
| Demonstrated acceptable knowledge, ability, and approach to preventative maintenance. |
| Acceptable |
| Unacceptable |
| 3 |
| Demonstrated the ability to provide a continuously manned emergency point of contact 24 hours a day, seven days a week. |
| Acceptable |
| Unacceptable |
| 4 |
| Demonstrated the ability to provide a qualified technician on-site actively repairing the UPS systems within contract requirements. |
| Acceptable |
| Unacceptable |
| 5 |
| Demonstrated the ability to obtain replacement parts. |
| Acceptable |
| Unacceptable |
| 6 |
| Demonstrated an acceptable approach that ensured no interruption or degradation of services during turnover from previous UPS contractor to current contractor |
| Customer Satisfaction/General Information |
| Acceptable |
| Unacceptable |
| 7 |
| Arrived on site when scheduled to arrive. |
| 8 |
| Complied with security and safety requirements/guidelines as indicated in the contract. |
| 9 |
| Maintained accurate and thorough service records. |
| 10 |
| Proactively preformed preventative maintenance, reducing the number of service calls. |
| 11 |
| Diligently worked problems all the way to solution. |
Repaired failed UPS in an acceptable timeframe.
| 13 |
| How would you rate the contractor's overall performance? |
| 14 |
| Based on this contractor's overall performance, would you award this contractor a similar contract? |
| Yes ______ No______ |
2. Please discuss responses for which you indicated Unacceptable in response to the questions above, use additional sheets, if necessary.
SECTION 5: NARRATIVE SUMMARY
Please provide any additional comments concerning this contractor’s performance, as desired.
Thank you for your prompt response and assistance! Please return this completed questionnaire to:
Email Address: sharon.boren@us.af.mil 402-232-6466 (COMM), 272-6466 (DSN)
| FA4600-16-R-0004 UPS Maintenance & Repair |
| Attachment 5 - PPQ |
| Pages 1 |
File details come from the government source that posted it. Updated .