FA448621Q0006 NAVAID PWS.pdf

PERFORMANCE-BASED

WORK STATEMENT

FOR

NAVAID-GATR-CHANNEL BANK

Maintenance and Support Services, Lajes Field, Azores, Portugal

65 CS/SCXP

DATE: 05 March 2021

TABLE OF CONTENTS

SECTION TITLE PAGE

1. DESCRIPTION OF SERVICES 3

1.2. MAINTENANCE and SUPPORT SERVICE 3

1.3. SERVICE CALL REPAIR 3

1.4. REPLACEMENT OF PARTS 4

1.5. REPORTS 4

2. GENERAL INFORMATION 5

2.1. QUALITY CONTROL 5

2.2. QUALITY ASSURANCE 5

2.3. GOVERNMENT REMEDIES 5

2.4. HOURS OF OPERATION 5

2.5. SAFETY REQUIREMENTS 5

2.6. PERFORMANCE OF SERVICES DURING CRISIS 6

2.7. QUALIFICATIONS 6

3. SERVICES SUMMARY

3.1. SERVICES SUMMARY 6

4. GOVERNMENT-FURNISHED PROPERTY AND SERVICES 6

4.1. GOVERNMENT-FURNISHED PROPERTY 6

4.2. GOVERNMENT-FURNISHED SERVICES 7

4.3. SECURITY POLICE AND FIRE PROTECTION 7

5. APPENDICES

A. DEFINITIONS 8

B. APPLICABLE PUBLICATIONS AND FORMS 8

C. EQUIPMENT TO BE MAITAINED 9

1. DESCRIPTION OF SERVICES: The contract shall provide maintenance and support services on all NAVAID/GATR Channel Bank equipment listed in Appendix A. The Channel Bank equipment, equipment shall be kept in manufacturing operating condition and shall be maintained in accordance with the Original Equipment Manufacturers (OEM) Altice Empresas (MEO) maintenance specifications and schedules.

1.2. MAINTENANCE AND SUPPORT SERVICES:

1.2.1. The contractor shall perform inspection and testing of all equipment every three months.

1.2.2. The contractor shall perform maintenance during each periodical inspection to ensure reliable and continuous safe operation. The maintenance work shall be in accordance with commercial practices or manufacturer’s specifications, if available, and shall be intended to maintain the equipment in safe and reliable operating condition until the next scheduled maintenance.

1.2.3. Details of Maintenance and Support Service: The contractor shall perform, but is not limited to, the following:

• Ensure the proper service configurations required for the normal operation of the product.

• Keep up-to-date the inventory (e.g. hardware, software, infrastructures) and also the configurations and parameterizations.

• Manage and execute the software and database backup in line with the established procedures.

• Install software or firmware versions designed to correct anomalies or to update the systems.

• Resolve the anomalies arising from normal operational activity.

• Reception and recording of reported incidents (such as interruptions or deterioration of services) or service requests.

• Analysis and diagnosis of incidents using appropriate resources – management systems, craft terminals, collection and analysis of application logs, performance and/or alarm data.

• Reestablishment or service recovery after incidents occurrence. Appropriate actions may include: configurations, parameterizations, reinstallation of software, and correction of data consistency and use of spare parts.

• Analysis and investigation of problems in order to identify their causes.

• Definition, whenever possible, of workarounds for resolving any other incidents caused by the problem until a definitive solution is available.

• Delivery of new software, firmware and/or hardware corrections. Document procedures may also be delivered as a solution for the specific issue.

• Delivery of release notes for new versions with information on the problems that have been corrected and any modifications to the software, firmware or hardware modules.

• Delivery of the roadmap document for new versions of the product, when it includes correction of problems.

• Maintaining up-to-date information of problems, applicable workarounds and resolutions so as to minimize the impact of incidents during the correction process.

• Clarification of technical issues related to operation, configuration and system behavior, if not covered by the manuals.

• Provision of reports containing information related to local actions resulting from reported incidents.

• Provision of periodic service execution reports containing information on incidents and service requests, statistical data, service times, corrective actions and their status.

• Provision of documentation containing operational procedures, including those related with hardware, not covered by the user manuals.

• Implementation of mechanisms and procedures, agreed in advance, for the automatic detection of potential failures that could affect all, or part, of a system’s good functionality.

• Application of preventive measures designed to prevent and limit system failures.

• Maintenance of an up-to-date historical record of all activities.

1.3. EMERGENCY SERVICE CALL: The contractor shall report to the work location:

- NAVAID/GATR Channel Bank system within two (2) hours of emergency call, and commence work to repair for reliable and continuous safe operation.

Downtime to the users will be kept to an absolute minimum. The contractor must notify the Government personnel issuing the service call of all projected downtime, estimated time for repair, and completed time. The contractor must have and English speaking operator/technician to assist, when reporting an emergency call.

1.4. REPLACEMENT OF PARTS: Only new standard parts and parts of equal quality to or better than shall be used in affecting repairs.

- The NAVAID/GATR Channel Bank system is critical to the base mission. The contractor must maintain a replacement parts inventory in order to repair malfunctioning equipment within a 24-hr period.

1.5. REPORTS: The contractor shall prepare and submit an inspection/maintenance report to the Contracting Officer’s Representative (COR) within two (2) business days after completion of each job. The report shall include:

a. Date of scheduled maintenance

b. Date and time of arrival

c. Hours performing maintenance

d. The name of the technician performing the inspection and maintenance

e. Listing of parts replaced or repaired

f. Document system condition and further service needs.

g. Recommendations regarding replacement of faulty equipment

2. GENERAL INFORMATION

2.1. QUALITY CONTROL: The contractor shall accomplish all inspection and testing needed to ensure that services conform to the requirements stated in this PWS and contract.

2.2. QUALITY ASSURANCE: The government has the right to inspect and test all services called for by contract, to the extent practicable at all places and times during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

2.3. GOVERNMENT REMEDIES: If unacceptable performance was identified in services, the Contracting Officer (CO) shall promptly notify the contractor of the deficiencies for correction.

The contractor shall take corrective action in a timely manner at no increase in the contract price, and submit the probable cause, corrective action taken, and preventive action of the deficiencies to the CO upon completion of correction. If deficiencies are not corrected in a timely manner or repeated, the CO must be notified. If deficiency or failure in services cannot be corrected by the contractor, the Government may negotiate with the contractor for extension of contract performance or reduce the contract price to reflect the reduced value of the service performed.

2.4. HOURS OF OPERATION

2.4.1. Normal Hours of Operation: The contractor will be allowed to work from 0800 to 1700 Monday through Friday, except for U.S. legal holidays.

2.4.2. Emergency or Special Event Services:

- The NAVAID/GATR Channel Bank system is critical to the base mission. The contractor shall provide emergency service during and after regular working hours, seven (7) days a week, including holidays. The contractor shall furnish to the CO, telephone numbers and names of qualified maintenance personnel and company officials who can be contacted to respond to an emergency after regular working hours.

2.5. SAFETY REQUIREMENTS

2.5.1. The contractor shall maintain work environments, which safeguard the public and government personnel exposed to contractors operations and activities, by providing safe barricades and signs.

2.5.2 Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work period, all government facilities, equipment and materials shall be secured.

2.5.3. Security Requirements: Contractor service personnel must comply with the base security requirements. Some of the equipment to be maintained under this contract are located in areas that require escort to access.

2.5.4. Ensure that personnel comply with AFI 32-1064, Electrical Safe Practices, Air Force Manual (AFMAN) 91-203, Air Force Occupational Safety, Fire and Health Standards, and UFC 3-560-01, Electrical Safety O&M.

2.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER: During crisis declared, the contractor is not required to perform periodical routine maintenance. Those tasks was not accomplished will be performed as soon as crisis is terminated. However, the contractor is required to accomplish emergency repair service within a reasonable time frame for the situation related to the crisis.

2.7. QUALIFICATIONS:

2.7.1. Service technicians must be fully qualified and show evidence of proper training for NAVAID/GATR Channel Bank equipment maintenance. This should include a background in basic electricity and electronics by technical schools or through approved apprenticeship programs and specialized training for the specific makes and type of equipment included in the contract. Contractor shall submit supporting documentation to the CO no later than ten (10) days after award of contract.

3.0 SERVICES SUMMARY

3.1 Services Summary:

Performance Objective PWS Para. Performance Threshold Maintenance and Support Service Routine inspection, testing, and maintenance performed every three (3) months.

1.2. 100% of equipment maintained every three (3) months.

Emergency Service Call.

- Report within two (2) hours of call for NAVAID/GATR Channel Bank system

1.3.

100% of emergency calls

- Reported to within two (2) hours for NAVAID/GATR Channel Bank system

Reports Submitted within two (2) days after completion of each job.

1.5. 90% of reports shall be submitted accurately and on time.

4. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

4.1. GOVERNMENT-FURNISHED PROPERTY: None.

4.2. GOVERNMENT-FURNISHED SERVICES: The Government shall furnish electricity at no additional cost to the contractor.

4.3. SECURITY POLICE AND FIRE PROTECTION: In the event of an emergency on base, the emergency contact phone number is 911.

APPENDIX A

EQUIPMENT TO BE MAINTAINED

Figure 1: The following NAVAID/GATR Channel Bank system shall be covered by the maintenance contract.