PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

AT

LAKEHURST

JOINT BASE MCGUIRE-DIX-LAKEHURST

(JB MDL)

JB MDL, New Jersey

Revision 19

9/24/2026

DRAFT

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES IN

LAKEHURST AREA AT JOINT BASE MCGUIRE-DIX-LAKEHURST

1. Description of Services: The contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Lakehurst, JB MDL, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this Performance Work Statement (PWS) and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. All work performed by the contractor shall be performed in accordance with (IAW) all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1. Facility Cleaning Services:

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Appliances will not be moved. If an appliance is required to be moved the building manager will be responsible for moving and returning.

Special anti-static wax shall be provided and applied to Lab floors as listed in Appendix B.

1.1.2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and / or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive the services described in this paragraph as appropriate. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3. Stairways / Elevators / Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4. Clean Floor (Walk-Off) Mats. Vacuum and / or clean interior and exterior floor mats.

Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

1.1.5. Trash Collection/Removal. All trash receptacles shall be emptied in the contractor’s area of responsibility, while performing other required cleaning functions, and returned to their initial location. Bags of solid waste placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest six cubic yard dumpster or transported to the trash compactor (refer to paragraph 3.6). Trash receptacles shall be kept clean, free of dirt, foreign matter, stains, debris, and odors. Custodial contractors are not responsible for obvious move in and move out refuse from the building’s occupants or for the trash that occurs while spaces are being updated or renovated in any way. This includes trash from, but not limited to, televisions, computers, office equipment, office furniture, construction debris, delivery boxes, etc. Trash piled outside of facilities by the custodial contractor will be removed and placed in a dumpster/compactor as soon as possible. All trash will be placed in the dumpster/compactor prior to sunset of that day. No trash will be left out overnight nor will the dumpsters be overfilled. The tops of all dumpsters will be closed after putting refuse in the container.

1.2. Restrooms / Locker Rooms Cleaning Services:

1.2.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Special consideration shall be taken to replace, when necessary, waterless urinal cartridges (approximately 20). Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2. Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. The contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4. Drinking Fountains. The contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3. Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.3.1. Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Special anti-static wax shall be provided and applied to Lab floors as listed in Appendix B. This shall be scheduled at the discretion of the COR, the current contractor, and the facility managers together. This work shall be performed during day shift, night shift or on weekends as mutually scheduled in accordance with operational commitments.

1.3.2. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and / or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried. If an appliance is required to be moved the building manager will be responsible for moving and returning. This shall be scheduled at the discretion of the COR, the current contractor, and the facility managers together. This work can be performed during day shift, night shift or on weekends as mutually scheduled in accordance with operational commitments.

1.4. Special Cleaning Requirements:

1.4.1. Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI 34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. Operational hours of the CDC are from 06:30am to 5:30pm on workdays. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2. Special Clearance Requirements; Child Development Center and Youth Center.

1.4.2.1. In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Department of Defense (DoD) Child Care Services”, a criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the CDC and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check:

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central

Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DoDI 1402.05, Enclosure 3), (AFI 34-144, 9.6.7).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed National Agency Check (NAC) is not on file. (DODI 1402.05, Enclosure 3), (AFI 34- 114, 9.6.9)

c. A NAC or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed.

(AFI 34-114, 9.6.10/9.6.11)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every five years. (AFI 34-114, 9.6.13.2)

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-114, 8.10.2)

1.4.2.2. Criminal Background History Check. Refer to DoDI 1402.05, Enclosure 3, for requirements for criminal history background checks. Also refer to Attachment F, Contractor Security Appendix, for general information on contractor access to JB MDL. (Access will be for Lakehurst Only)

1.4.3. Required Training. All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-114, 10.10.2) The training will be conducted during normal duty hours by a government certified trainer. It shall be the contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center completes this training during the first six weeks of their employment (AFI 34144, 10.4.1.2).

1.4.4. Immunizations. All contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have required immunizations prior to an employee being allowed to work (AFI 34-144, 9.8). The contractor shall be responsible for providing certification that all of his / her employees meet the above conditions. Payment for any required immunizations will be incurred at the contractor’s expense.

1.4.4.1. Required Documentation. The contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employee’s name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. If an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements in sufficient time to replace an employee, will not relieve the contractor of their responsibilities under this contract.

Failure to provide these statements will prohibit contractor employee(s) entrance into the CDC and / or Youth Center. It shall be the contractor’s responsibility to update the spreadsheet as necessary.

Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2. All employees shall wear a nametag or other identifying apparel. (AFI 34-144, 13.3.2)

1.4.5. Cleaning Requirements CDC. Physical contact shall not be allowed, and contractor employees shall not be alone with children unsupervised.

1.4.5.1. Disinfecting, Cleaning and Sanitizing Solutions. The contractor shall store cleaning solutions in a non-brand name container and clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

- Cleaning Solution: Use of soap and water to remove visibly soiled areas.

- Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US Environmental Protection Agency and so state on the label.

- Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one gallon of water (or one Tablespoon bleach in one quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 parts per million or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) following the manufacturer’s directions.

- Commercial Disinfectants following the manufacturers’ instructions.

- Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), one Tablespoon (5.25% sodium hypochlorite) in one gallon of water, made fresh daily; must be left on for two minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow the manufacturer’s instructions and allow time to work.

1.4.5.2. Cleaning Products Approval. The contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a childcare environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3. Cleaning Equipment / Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4. Clean / Sanitize Tables, Chairs, and Highchairs. The contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5. Clean / Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6. Sweeping / Mopping Non-Carpeted Floors. The contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables (in CDC and Youth Center) and adjoining walls (if necessary) after each meal.

1.4.5.7. Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8. Clean / Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9. Sweep / Mop Children’s Bathroom Floors. The contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.10. Non-carpeted floor maintenance. The contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours.

The contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11. Vacuum. The contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.5.12. Carpet Maintenance. The contractor shall steam clean all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13. Empty Trash Cans and Diaper Pails. The contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14. Clean / Sanitize Trash Container and Diaper Pail. The contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15. Stock Restroom / Facility Supplies. The contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.5.16. Dusting. Low dusting includes surfaces within six feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above six feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17. Windows / Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter. A window is defined as an opening in the wall or door of a building for the admission of air and light, or both, commonly fitted with a frame in which are set movable or fixed sashes containing panes of glass. Such an opening with the frame, sashes, and panes of glass, or any other device, by which it is closed. A pane is defined as a single sheet of glass in a window or door. A window can have multiple panes.

1.4.5.18. Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.5.19. Clean Doorknobs. Clean doorknobs with sanitizing solution once daily.

1.4.6. Special Requirements for other Level 4 Cleaning. The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, and for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, and Seasonal Buildings (15 April – 15 October), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS).

Cleaning frequencies are established in Appendix A, Air Force (AF) Common Levels of Service Standards.

1.4.7. Special Requirements for Level 5 Cleaning of NAWCAD, CERDEC, BUMED and USARB Spaces:

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, and for Special Requirement Facilities (Clinics) as identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). The additional cleaning frequencies and services for Level 5 are established in Appendix A, Air Force (AF) Common Levels of Service Standards. Special anti-static wax shall be provided and applied to Lab floors as listed in Appendix B.

1.5. Contractor Provided Equipment and Supplies.

1.5.1. Contractor-Furnished Equipment / Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, and other normal light maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. If a contractor vehicle is static on site and in disrepair for more than 72 hours, it will be towed at the Contractors expense. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation. The contractor will not use privately owned vehicles for work related transportation except for reporting to work or leaving JB MDL. Personal vehicles will be parked at the Contractors’ administrative spaces. The contractor will be required to give to the COR a monthly equipment maintenance report. Once this is up and running and maintained it can be pushed back to a quarterly requirement at discretion of the COR. This report will include but is not limited to;

equipment and quantities that are in good working order, equipment and quantities that are in dis repair and the estimated time it will be back up in working condition, and scheduled maintenance on vehicles to include NJ safety inspections and any routine maintenance required. COR will be present during turnover of any equipment and product to approve to remain on site. The contractor may decide to have “Stand Alone” buildings on their schedule. For “Stand Alone” buildings the contractor can use POV’s an exception to the rule, not the norm. Those contractors will be paid according to the union agreement.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition, free from missing or broken parts and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed shall not be used for the performance of this contract.

The CO or designated representative may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. The contractor shall provide adequate numbers of equipment, items and vehicles to effectively fulfill the scope of this contract. The contractor shall maintain a minimum of 3 floor buffing/ burnishing machines in working order on site at any given time and 3 working carpet machines on site and in working order at any given time with adequate supplies for mishaps, service calls, periodic cleanings and regularly scheduled custodial services. The contractor shall be required to maintain at least 1 walk behind strip and wax machine for larger areas like NAWCAD Aloft for instance. They will also be required to have the equipment needed to move custodial equipment to each facility safely by their crew. All power equipment, including, but not limited to vacuums, floor buffers, stripping and waxing equipment, will be of commercial quality and labeled as such. Residential equipment will not be utilized for custodial services unless it is the only equipment that can be utilized to get into tight spaces or specific applications. It is highly recommended that the contractor has at least 3 vehicles which can be utilized at any given time. These vehicles must be able to get staff safely to and from all base facilities and be able to be utilized in the removal of trash in a timely manner from all facilities.

Recommend that of the 3 vehicles at least one of them be a pickup truck and at least one be a 12-passenger van, or in like, that could be utilized for employee commutes from each facility since they are not allowed to utilize their personal vehicles around the base for custodial purposes. This is for security purposes and the safety of the employees. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2. Contractor Furnished Items. The contractor shall provide all equipment, materials, supplies and services to perform the requirements of this contract. Material, equipment and supplies provided shall contain the highest available recycled material content and be as environmentally friendly as possible.

A sample of all products used in the performance of this contract, as well as applicable Safety Data Sheets shall be provided to the CO and to the 87th CE/CEAN (Environmental Flight) for approval prior to bringing material on base.

1.5.2.1. Contractor Furnished Restroom Supplies.

• Plastic Trash Can Liners / Bags: Suitable for the type of trash receptacle.

• Toilet Tissue: One-ply.

• Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

• Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, refill foam soap in the touchless (battery operated) foam soap dispensers for CDC bathrooms, hand size push / pump liquid anti-bacterial countertop soap bottles when installed dispensers are non-operational, and heavy-duty powdered hand soap for use in industrial areas,

• Waterless urinal cartridges (approximately 40), and urinal deodorant screens or cakes. These fixtures are slowly being phased out.

• Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

• Special anti-static wax shall be provided for application to Lab floors as listed in Appendix B.

• The contractor is not responsible for replacing supplies in any dispenser that a facility manager installed without approval from the CO.

• Contractor shall maintain bathroom cleaning logs in each bathroom that will indicate the frequency of cleanings and dates of service performed.

Entrance Mats. The contractor shall provide, place, clean and replace when worn approximately 150 - 3’x 5’ and 4’x 6’ entrance mats for all exterior doorways of buildings being serviced, except in areas that have a rubberized non-skid surface or have an existing building tenant logo mat. The location of the contractor-provided mats will be determined by the COR.

1.6. Miscellaneous Requirements

• Turn off unnecessary lights

• Report fire hazards, conditions, and items in need of repair to the Contracting Officer

Representative (COR)

• Turn in lost and found articles to the COR

• Notify COR when unauthorized or suspicious persons are seen on the premises

• Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

• The contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

1.7. Service Calls. Service calls include but are not limited to: Emergencies, special events, special circumstances, rarely used facilities not serviced regularly, kitchenettes, and other areas that may require the contractor to provide extra labor, materials, and equipment to provide cleaning services beyond the normal cleaning services. Emergency or special events may include, but are not limited to, VIP visits, inspector general team visits, parades, retreats, ribbon cutting ceremonies, open houses, air shows, major spills in buildings, building flooding and storm damage to building interior. Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room on the installation.

The contractor shall begin emergency work, as determined by the COR, within eight (8) hours of notification, which may be verbal. The COR or designated representative will notify the contractor as soon as the requirement is known. The contractor shall be compensated for each emergency or special event based on the actual hours of work completed. If the contractor is called to clean areas that were abused and require special equipment or is above and beyond that of a regular service call, they will be paid at the higher hourly rate under special service calls. The contractor is not responsible for any damage caused by the building tenants.

1.8. Window Cleaning. The contractor shall clean all identified windows both interior and exterior. Aprox 4000 windows in total. This shall be scheduled at the discretion of the COR, the current contractor, and the facility managers together. This work can be performed during day shift, night shift or on weekends as mutually scheduled in accordance with operational commitments.

1.8.1. Interior Glass Cleaning. Interior windows, other glass surfaces and associated frames, casings, and sills shall be kept clean and free of visible dirt, streaks, smudges, watermarks or other foreign matter.

1.8.2. Exterior Window Cleaning. Exterior windows and associated frames, casings and sills hall shall be kept clean and free of visible dirt, streaks, smudges, watermarks or other foreign matter.

2. Service Summary (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective

PWS

Paragraph Performance

Threshold Remedy Method of Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Collection/Removal

1.1, inclusive

No more than five valid defects per month

Performance within two hours of notification

Periodic validation, customer complaint

SS-2

Restrooms / Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floor Care

c. Stock Supplies

d. Drinking Fountains

e. Trash Collection/ Removal

1.2, inclusive

No more than five valid defects per month

Re-performance within two hours of notification

Periodic validation, customer complaint

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Interior and Exterior Window cleaning

1.3 & 1.6 inclusive

1 defect per month Interior windows, other glass surfaces and associated frames, casings, and sills shall be kept clean and free of visible dirt, streaks, smudges, watermarks or other foreign matter.

Exterior windows and associated frames, casings and sills hall shall be kept clean and free of visible dirt, streaks, smudges, watermarks or other foreign matter

Performance within one day of notification or a mutually acceptable timeframe to the COR, customer and contractor.

Periodic surveillance, customer complaint

SS-4

Quality Control Inspection procedures are followed and documented in accordance with contractor’s Quality Control Plan (incorporated into contract after award).

2.1 & Appendix D

One valid defect per month

Contractor shall provide a written Corrective Action Report.

Periodic validation, customer complaint

SS-5

Special Requirements a.

Clinic

b. Child Development Center(s)

c. Youth Center

c. School Age Program

d. Fitness Center

e. Specialized Laboratory Floors

f. NAWCAD Facilities / Areas

g. CERDEC Facilities/ Areas

h. USARB Facilities

1.4, inclusive

No more than three valid defects per month

Performance within two hours of notification

Periodic validation, customer complaint

SS-6

Service Calls

a. Special Events

b. Emergency

c. Non-routine

d. Customer Complaint

1.7 No more than one

valid defect per month

Respond within required times.

Provide required emergency services.

100% validation, customer complaint

e. Responses Objective shall be met one hundred (100%) percent of time.

2.1. Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. The contractor’s QA is required to inspect, at a minimum, five separate facilities weekly, selected at random by the contractor. These findings will be given to the COR at the monthly meetings. A manager from the custodial contractor will be on site ensuring quality control is maintained during night shift operations. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary. Refer to Appendix D for submittal.

2.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s approved work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with the instructions provided and return it to the CO within 10 calendar days of receipt. The CO or COR can take pictures for documentation of the project on the installation only if the area is not a restricted “vital” area of the installation. The CO and COR will minimize to the best of their ability to capture contractors in the pictures.

2.3. Performance Assessment.

2.3.1. Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19).

Periodic surveillance/inspection is the type of surveillance that is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis. Periodic surveillance can be accomplished, weekly, monthly or quarterly using a checklist method.

a. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within two hours after notification.

b. Exceeding the performance threshold for any of these performance objectives in any one-month period shall result in a warning or letter of concern from the CO.

c. Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed within two hours of notification.

a. Exceeding the performance threshold (exceeding the number of discrepancy) for performance objectives in any one-month period shall result in a warning or letter of concern from the CO.

b. Exceeding the performance threshold (exceeding the number of discrepancy) for performance objectives for any two or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4. Periodic Monthly Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed.

• Opportunities to improve the contract,

• Any modifications required of the contract.

• Scheduling of upcoming periodic cleanings. This is when the schedule will be set.

• Scheduling of custodians in each facility for accountability and security reasons. This will include day, aprox block times and number of custodians in the facility at that time. This includes after hours and weekends. This will be a living document, and the contractor and COR will work together for flexibility due to mission readiness, operational tempo and current security protocol.

• Unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification within seven days to the Contracting Office identifying areas of non-concurrence for resolution. The contractor can at anytime contact the COR directly to facilitate any questions. Clear, concise communication is key in this contract.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Facilities. The Government shall provide the contractor with location for two trailers, for use as an office and for storage space. The contractor shall install trailer and earth anchors that will resist 115 miles per hour winds. Before the installation of these anchors, the contractor shall obtain a digging permit. The contractor shall, at their expense, install any lines for connection to existing outlets. The contractor shall, at their expense, supply internet in their office spaces. These installations shall include metering devices when required by the Government. The contractor is responsible for 50 feet around any trailer or storage facilities they have on site. This includes lawn maintenance and cleanliness. The office trailer and the surrounding grounds shall comply with all applicable safety and health regulations and instructions. The contractor shall remove all office trailers from the site within seven days of the contract's expiration date.

Failure to vacate and clean up the trailer site in the time prescribed may result in additional charges to the contractor.

3.1.1. Janitorial Closets/ Equipment storage. Janitorial closets will be available for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. It is recommended that spaces be made readily available for floor maintenance equipment storage such as buffers, burnishers, and walk behind floor polishers in the facilities that they are utilized in. These pieces of equipment will also need access to a power outlet for charging. The contractor will be required to maintain and clean closets and storage areas. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

3.2. Government Furnished Supplies and Equipment: The government will provide a trash compactor for use of disposing building trash. The contractor shall inform the government when the compactor requires emptying. The Government shall provide 1 forty-foot Conex box, 2 eight-foot Conex boxes, and 1 propane storage cage to store custodial gear and equipment in the contractor’s area. The government will not guarantee their water tightness nor guarantee temperature control in them. The government is not responsible for any damage to supplies or equipment stored in these containers. The contractor can utilize the containers at their own risk. The contractor is also allowed to have additional 40’ containers (up to 2) on their footprint for storage of supplies and equipment at their own cost. This will be approved by the COR.

3.3. Government Furnished Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Maintenance of Government Facilities. Any problems found by contractor’s employees regarding the safe and proper use of facilities, appliances, furnishings and fixtures shall be reported to the COR.

3.5. Solid Waste Collection and Disposal. The contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.6. Telephone Service. The Government shall only provide base and local commercial telephone service. Long-distance service, if desired, shall be at the contractor’s expense.

3.7. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. The Lakehurst Security dispatch number is 732-323-4000; for all other emergencies, the contractor can dial

911. The contractor needs to be aware that the 911 call will connect to the Ocean County 911 response desk.

3.8. Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

4. General Information

4.1. Hours of Operation. The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays. This is a Lakehurst Specific contract. Contractor employees will only have access to the Lakehurst portion of JBMDL.

4.1.1. Normal Base Hours. Base hours of operation are 7:00am through 4:00pm. The contractor may find it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the government. If this happens the schedule will be coordinated through the COR. It is recommended that the contractor provide a working time clock or APP for employee accountability. This is also for safety and personnel accountability on the military instillation.

4.1.2. Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Periodic services shall be scheduled at the combined discretion of the COR, the current contractor, and the facility managers. This work can be performed during day shift, night shift or on weekends as mutually scheduled in accordance with operational commitments. The contractor must have a person appointed in charge and responsible on site for all shifts while any work is being conducted. This person will be on site and accountable for the whereabouts of each custodian on base during these shifts. A designated government representative will be readily available or on site whenever custodial services are being performed. Their presence ensures effective government oversight and operational accountability.

Additionally, it supports the enforcement of security protocols and safeguards sensitive areas. Due to NAWCAD security regulations a representative from NAWCAD will be on site whenever custodial services are being performed in NAWCAD facilities. This is a NAWCAD requirement for their security protocol.

Normal Working Hours Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 10:00 pm Weekend Shift-7:00 am through 4:00 pm access only in effected facilities as stated in the

PWS

Periodic services shall be scheduled at the combined discretion of the COR, the current contractor, and the facility managers. This work can be performed during day shift, night shift or on weekends as mutually scheduled in accordance with operational commitments.

Any Custodial work for emergencies will be scheduled through the COR and the contractor will have an escort to access the facilities during that time.

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions:

Facility Number Facility Description Service Hours of Operation or

Restrictions 8 Security 7 day a week service is required.

123 Fitness Center All 7 day a week service is required, before or after normal duty hours. One restroom/locker room cleaning during duty hours.

545, 568, 573

Seasonal Bldgs. 7 day a week service is required.

657 Child Development Center All A rapid response to spills, stains, etc. on floors, walls, and partitions is required between scheduled cleanings. Cleaning shall be done after normal working hours, and when children are not present.

687 LKE JB MDL Fire House 7 day a week service is required.

4.1.3. Child Development Center (CDC), Hours of Operation. The CDC hours are from 6:30AM to 5:30PM on workdays. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one time daily.