SOW_Command_Post_USAFE_ _Dover.pdf

STATEMENT OF WORK (SOW)

for

AIR MOBILITY COMMAND (AMC)

24 Apr 13

COMMAND POST CONSOLE SYSTEM

At 725th AMS/AMCC Naval Station Rota, Spain 728th AMS/AMCC Incirlik Air Base, Turkey

313 EOSS Ramstein Air Base, Germany 724th AMS/AMCC Aviano Air Base, Italy

726th AMS/AMCC Spangdahlem Air Base, Germany 436th AMC/CP Dover Air Force Base, Delaware

Table of Contents

1.0 SCOPE OF WORK

2.0 SPECIFIC TASKS FOR ALL LOCATIONS

2.1 PROJECT MANAGEMENT

2.2 FURNISH EQUIPMENT

2.3 BASELINE INSTALLATION

2.4 ROTA, SPAIN UNIQUE REQUIREMENTS

2.5 INCIRLIK, TURKEY UNIQUE REQUIREMENTS

2.6 RAMSTEIN, GERMANY UNIQUE REQUIREMENTS

2.7 AVIANO, ITALY UNIQUE REQUIREMENTS

2.8 SPANGDAHLEM, GERMANY UNIQUE REQUIREMENTS

2.9 DOVER AFB, DELWARE UNIQUE REQUIREMENTS

2.10 SHIPMENT

2.11 REMOVAL AND DISPOSAL

2.12 RESTORATION

2.13 CUT-OVER

2.14 CONSOLE SYSTEM INSTALLATION

2.15 SYSTEM TESTING

2.16 TRAINING

3.0 DELIVERABLES & SERVICES SUMMARY

3.1. DOCUMENTS

3.2. AS-BUILTS

3.3. ACCEPTANCE

4.0 GENERAL INFORMATION

4.1. SITE INFORMATION

4.2. MATERIALS AND EQUIPMENT

4.3. ENVIRONMENTAL

4.4. SAFETY

4.5. QUALITY

4.6. PERSONNEL

4.7. ELECTRICAL EQUIPMENT

4.8. LAWS AND STANDARDS

4.9 NON-DISCLOSURE

4.10 SECURITY REQUIREMENTS

4.11 GOVERNMENT–FURNISHED PROPERTY

4.12 ACCIDENT REPORT PROCEDURES

5.0 APPENDICES

5.1 NON –DISCLOSURE AGREEMENT

5.2 SOW ABBREVIATIONS

1.0 SCOPE OF WORK

Air Mobility Command (AMC) has a requirement to upgrade and install Siemens Command Post Console systems at the Air Mobility Command Center (AMCC) locations in Europe and Dover AFB Delaware:

725 AMS/AMCC Naval Station Rota, Spain 313 EOSS Ramstein Air Base, Germany 724 AMS/AMCC Aviano Air Base, Italy 728 AMS/AMCC Incirlik Air Base, Turkey 726 AMS/AMCC Spangdahlem Air Base, Germany 436th AMC/CP Dover AFB, Delaware

All systems must be Joint Interoperability Test Command (JITC) certified and have Multilevel Precedence and Preemption (MLPP) capability (IAW DoD Instruction 8100.3).

2.0 SPECIFIC TASKS FOR ALL LOCATIONS

2.1 PROJECT MANAGEMENT. The contractor shall plan and manage daily operations and activities associated with this requirement to ensure the necessary processes and activities are completed. The contractor shall employ effective management tools and methods to assure control of schedule and performance. The contractor shall conduct, support and participate in program management and technical reviews, meetings, and conferences to ensure effective and efficient contract execution.

2.1.1 Within two business days of contract award, the contractor shall initiate work by meeting with key government representatives either in person or through telecommunications to review all planned efforts in support of this requirement.

The contractor shall support and respond to site personnel discussions and questions on any information regarding this project upgrade/installation.

2.1.2 The contractor shall provide the name of the point of contact (POC) responsible for overseeing the project to the COR within 5 business days of award. The contractor POC shall contact the Contracting Officer’s Representative (COR) within five business days of award and shall be the single point of contact from award to site acceptance.

2.1.3 Contractor shall provide a Preliminary Schedule (Contract Data Requirement List [CDRL A001]) to the COR within 21 days of award with a Final Schedule including milestones (CDRL A002) required 21 days prior to any on-site work. The contractor shall meet the milestones that were submitted in the Final Schedule. Actual or projected failure to meet contract requirement or milestones shall be reported to the COR orally as soon as the information is available to allow for schedule changes to be coordinated to ensure no mission impact to affected unit. Contractor proposals for realistic corrective action shall also be provided for any reported actual or projected failure.

2.1.4 No later than 10 business days prior to arrival on-site, the contractor shall coordinate with the COR and provide the name of a site POC to represent the contractor at each air base.

2.1.5 The contractor shall provide a site kick-off meeting at each command post location to mark the initiation of the work at that particular place of performance.

The contractor shall review the overall project, goals, timelines, base support and any other pertinent information related to this contract with the COR and site personnel.

2.1.6 The contractor POC shall direct the project implementation to ensure the upgrade/installation; testing and in-service dates are coordinated with each unit during site visit or teleconference.

2.1.7 The contractor shall not accomplish work outside the scope of this contract nor deviate from technical orders, manufacturer recommendations, Air Force Instructions or National Consensus Standards at the government facility, nor shall the contractor utilize in other work, any supplies or materials acquired under this contract.

2.1.8 The contractor shall provide a Project Support Agreement (PSA) (CDRL A010) to identify all allied support required by the government to support the installation, configuration, and operational testing of the new system at each location. Allied support consists of items such as fiber/copper connections, equipment rack space, power requirements for equipment, hotlines required, and any other support required by the contractor to complete the installation of the system. The PSA will be coordinated and signed by contractor and unit POC prior to final installation schedule being established. A separate PSA is required for each individual location due to unique conditions at each location. All items will be completed prior to the beginning of installation. Any open items will be resolved prior to team travel or installation date

2.2 FURNISH EQUIPMENT TO SPECIFICATIONS FOR ALL LOCATIONS: The requirements for each location vary; however, at all locations the contractor shall meet or exceed industry and Air Force specifications with the appropriate pass through licenses.

The contractor shall be responsible for the provisioning of a completely functional command post console system with required programming, hardware, software, Right- To-Use (RTU) licenses, ancillary equipment, parts and material for all identified requirements. The table below details the major components of the requirements at all places of performance.

ROTA SPAIN INCIRLIK TURKEY RAMSTEIN GE AVIANO ITALY SPANGDAHLEM GE DOVER AFB DE

Primary Alternate Primary Alternate Primary Alternate Primary Alternate Primary Alternate Primary Alternate Mortuary

Building 2 1994 500 310 3334 2326 1360 1135 670 3030 203 714 116 Consoles 8 4 10 6 11 6 5 3 8 6 S/W Upgrade 9 New 6 existing Recorder Yes No Yes No Yes No Yes No Yes No Existing New 24 chn 16 chn existing Conference Sxerver Yes No Yes No Yes No Yes No Yes No Existing From CP From CP Dispatch Server Yes No Yes No Yes No Yes No Yes No Existing Yes New Existing Remote Shelf N/A OPTION N/A OPTION N/A OPTION N/A OPTION N/A OPTION N/A Yes New Expand Existing Radio Nets 6 3 6 3 6 3 8 0 10 4 9 5 NEW 1

2.3 BASELINE INSTALLATION REQUIREMENTS FOR ALL LOCATIONS:

The contractor shall configure host equipment with reliability to ensure best possible operation capability. The contractor shall connect the system to the Defense Switched Network (DSN) with Primary Rate Interface (PRI) trunk group(s) from the Command Center to the host base switch. The contractor shall also provide programming information needed by local base host voice switch to provision for the required number of PRI lines between the new system and base switch. All required hardware to make these connections shall be provided by the contractor.

2.3.1 The contractor shall furnish and install JITC-certified communications consoles with touch screen, voice recording, radio interfaces and conferencing capability in support of unit requirements.

2.3.2 Inside Plant (Cabling): The contractor shall provide all required labor;

interface equipment (major and minor hardware) and cabling to support the connection/extension from the building demark to the primary and alternate command post equipment, to include any intra-building wiring/cabling to support connectivity of consoles, radios, recorders, etc. Fiber and/or copper connections between buildings shall be provided by the government; however, any and all connection devices shall be provided by the vendor.

2.3.3 Voice Recording System: The contractor shall provide a voice recording system to support documentation and recall of all voice communications (telephone and radio) for all locations. The contractor shall configure the system to record all radio and voice communications as identified by the site POC.

2.3.4 Conference System: The contractor shall include the installation or integration of a conference capability for this system. The contractor shall provide the capability for a minimum of 23 conferencing parties.

2.3.5 Radio Integration: The contractor shall provide for the integration of existing radio equipment into new/upgraded touch screen systems at all console positions. Use existing or host base systems to reduce life cycle support (i.e.

existing radio system).

2.3.6 The contractor shall furnish and install Uninterruptible Power Supplies (UPS) and power systems that ensure continuous and full system operability. All UPS shall be rated at a runtime of four hours. Individual electrical circuit(s) will be provided by the government.

2.3.7 The contractor shall configure all hotlines identified by the site POC at each location to support Command Post (CP) and/or Air Mobility Command Center operations. This is a programming requirement of the new system to ensure the user has direct communications needed to support mission requirements.

2.3.8 Console System: The contractor shall utilize Siemens HiPath 4000 Version 6 Dispatch, Command and Control Communications System console systems

2.4 ADDITIONAL REQUIREMENTS FOR NAVAL STATION ROTA, SPAIN. The contractor shall install a command post system at Naval Station Rota, Spain. System will consist of a primary location and an alternate location.

2.4.1 Primary Location: The Primary Command Post is located in Bldg 2. The contractor shall furnish and install eight consoles: two for Maintenance Operations Controllers (MOC), two for Command Post (CP) controllers, one for Air Transportation Operations Controllers (ATOC), one for Air Operations Duty Officer (AODO), one for Stage Management, and one for training.

2.4.2 Alternate Location: An alternate Command Post is located in Bldg 1994.

The contractor shall furnish and install four consoles: two for MOC and two for CP controllers. The alternate location shall be configured to support full Command Post operations (radio interfaces, voice recording, etc.) in the event that the primary location is disabled. This is in a tethered design (NOT a survivable shelf).

2.4.2.1 OPTION FOR ALTERNATE LOCATION: The contractor

shall install a survivable shelf and any other additional equipment in the alternate location to increase the reliability of the entire system. Other additional equipment consists of items needed to ensure full operation during any failure of main console system (radio interface, mux equipment, conference capability and recording capability).

2.4.3 Base Access: The contractor must consult the DoD Foreign Clearance Guide, and request country clearance as required for entry into Spain to perform work. Additionally, the contractor will contact the Office of Defense Cooperation (ODC), U.S. Embassy-Madrid, Spain, directly with questions concerning country clearance.

2.5 ADDITIONAL REQUIREMENTS FOR 728 AMS/AMCC INCIRLIK AB,

TURKEY: The contractor shall upgrade the existing AMC Command Post Console system on Incirlik AB, Turkey. System will consist of a primary and an alternate location. Existing system requires software upgrades of the HiPath server, Dispatch Manager Server, and upgrade of controller consoles.

2.5.1 Primary Location: The primary Command Post is located in Bldg 500.

The contractor shall furnish and install eight consoles: two for MOC, three for CP controllers, and three for ATOC.

2.5.2 Alternate Location: An alternate Command Post is located in Bldg 310.

The contractor shall furnish and install six consoles: one for MOC, three for CP controllers, and two for ATOC. The alternate location shall be configured to support full Command Post operations (radio interfaces, voice recording, etc.) in the event that the primary location is disabled. This is in a tethered design (NOT a survivable shelf).

2.5.2.1 OPTION FOR ALTERNATE LOCATION: The contractor

alternate location to increase the reliability of the entire system. Other additional equipment consists of items needed to ensure full operation

2.5.3 Stored Equipment: The contractor shall update the existing stored/spare equipment (two consoles) with the latest software to be made ready for installation. All stored equipment shall be equivalent to equipment primarily in use.

2.5.4 Base Access: The contractor shall abide by the local host nation rules and first request a gate pass, then acquire it prior to arrival for official work. The contractor shall ensure that the proper equipment needed to perform has been cleared through the host nation authorities to be allowed on the installation. The contractor shall contact the Security Forces Squadron to receive assistance to acquire base access.

2.5.5 Customs: Special import and installation laws apply to Turkey, so contractor must be authorized to work in or have agreement in place to support this project. Contractor must coordinate all installation and shipment of equipment with the local unit.

2.6 ADDITIONAL REQUIREMENTS FOR 313 EOSS Ramstein AB, Germany:

The contractor shall upgrade the existing AMC Command Post Console system on Ramstein AB, Germany. The existing system consists of a primary and an alternate location. Existing system requires software upgrades of main server system and upgrade of consoles.

2.6.1 Primary Location: The primary Command Post is located in Bldg 3334.

The contractor shall furnish and install 11 consoles: two for MOC, three for CP controllers, four for ATOC, one for Aerial Evacuation, and one for Stage Management.

2.6.2 Alternate Location: An alternate command post is located in Bldg 2326.

The contractor shall furnish and install six consoles: two for MOC, two for CP controllers, and two for ATOC. The alternate location shall be configured to support full Command Post operations (radio interfaces, voice recording, etc.) in the event that the primary location is disabled. This is in a tethered design (NOT a survivable shelf).

2.6.2.1 OPTION FOR ALTERNATE LOCATION: The contractor

alternate location to increase the reliability of the entire system. Other additional equipment consists of items needed to ensure full operation

2.6.3 Base Access: The contractor shall abide by the local host nation rules and contractor shall ensure that the proper equipment needed to perform has been cleared through the host nation authorities to be allowed on the installation. The acquire base access.

2.7 ADDITIONAL REQUIREMENTS FOR 724 AMS/AMCC Aviano AB, Italy:

Aviano AB, Italy. The existing system consists of a primary and an alternate location.

Existing system requires software upgrades of main server system and consoles.

2.7.1 Primary Location: The primary Command Post is located in Bldg 1360.

The contractor shall furnish and install five consoles, all for CP controllers.

2.7.2 Alternate Location: An alternate Command Post is located in Bldg 1135.

The contractor shall furnish and install 3 consoles, all for CP controllers. The alternate location shall be configured to support full Command Post operations (radio interfaces, voice recording, etc.) in the event that the primary location is disabled. This is in a tethered design (NOT a survivable shelf).

2.7.2.1 OPTION FOR ALTERNATE LOCATION: The contractor

alternate location to increase the reliability of the entire system. Other additional equipment consists of items needed to ensure full operation

2.7.3 Base Access: The contractor shall abide by the local host nation rules and contractor shall ensure that the proper equipment needed to perform has been cleared through the host nation authorities to be allowed on the installation. The acquire base access

2.8 ADDITIONAL REQUIREMENTS FOR SPANGDAHLEM AB, GERMANY:

Spangdahlem AB, Germany. The existing system consists of a primary and an alternate location. Existing system requires software upgrades of main server system and upgrade of consoles.

2.8.1 Primary Location: The primary Command Post is located in Bldg 670.

The contractor shall furnish and install eight consoles: three for MOC, two for CP controllers, and three for ATOC.

2.8.2 Alternate Location: An alternate Command Post is located in Bldg 3030.

The contractor shall furnish and install 6 consoles: two each for the MOC, CP, and ATOC functions. The alternate location shall be configured to support full Command Post operations (radio interfaces, voice recording, etc.) in the event that the primary location is disabled. This is in a tethered design (NOT a survivable shelf).

2.8.2.1 OPTION FOR ALTERNATE LOCATION: The contractor

alternate location to increase the reliability of the entire system. Other additional equipment consists of items needed to ensure full operation

2.8.3 Existing Additional Capabilities: The existing Siemens command post system provides 100+ telephones to the unit for daily communications. Base Communications Squadron is in the process of installing base-wide VoIP phones to replace all existing desk phone sets. Therefore, desk phones (other than 2-3 for maintenance/test) will not be upgraded or replaced by contractor as part of this project. Voice mail provided by the existing Siemens system will not be upgraded or replaced as this capability will be provided by the local base on the new VoIP desk phones.

2.8.4 Base Access: The contractor shall abide by the local host nation rules and contractor shall ensure that the proper equipment needed to perform has been cleared through the host nation authorities to be allowed on the installation. The acquire base access

2.9 ADDITIONAL REQUIREMENTS FOR DOVER AFB DELAWARE: The

contractor shall upgrade and expand the existing AMC Command Post Console system at Dover AFB, DE. The existing system consists of a primary system and a standalone system. Existing system requires software upgrades of main server system and upgrade of consoles. The contractor shall install an alternate command post system in building 714.

2.9.1 Primary Location: The primary Command Post is located in Bldg 203.

2.9.1.1 The contractor shall upgrade the existing HiPath 4000 V5 to V6 and shall provide all necessary hardware, software and services required to meet the latest applicable Joint Interoperability Test Command (JITC) certified release.

2.9.1.2 The contractor shall upgrade all consoles positions to the latest hardware and software version (Win 7).

2.9.1.3 The contractor shall verify that all connected radios operate through controller consoles as originally installed and with any updated/upgraded equipment.

2.9.2 Mortuary Affairs Command Center: The Mortuary Affairs Command Center is located in Bldg 116.

2.9.2.1 The contractor shall expand the existing HiPath survivable remote shelf to support the addition of a tethered shelf to be located in the alternate CP location.

2.9.2.2 The contractor shall add an appropriate number of fiber modem(s) to support connectivity to the existing CP and new alternate CP location.

2.9.2.3 The contractor shall upgrade all consoles positions to the latest hardware and software version (Win 7).

2.9.3 Alternate Command Post: The Alternate Command Post will be located in Bldg 714.

2.9.3.1 The contractor shall EFIT a tethered Siemens shelf with all necessary hardware, software and services to connect to the survivable remote shelf at the Mortuary Affairs Command Center location configured, installed, and tested in phase 2 and the primary CP location phase 1. The contractor shall include the necessary PRI equipment to connect to the base telephone switch to provide the alternate path. This will ensure full redundancy and increased reliability.

2.9.3.1 The contractor shall EFIT five (5) radio interfaces and connect them to and make them operational with Government furnished radios.

2.9.3.2 The contractor shall EFIT a 24-channel voice recorder to record voice and radio calls as heard through controller headsets.

2.9.3.3 The contractor shall EFIT a dispatch server to ensure full redundancy and increased reliability of the new configuration.

2.9.3.4 The contractor shall EFIT one (1) new touch-computer at each new controller position (nine (9) total) and configure to operate in the same manner as the primary AMC Command Post.

2.9.3.5 The contractor shall EFIT two (2) PTT handsets per new controller position (for a total of eighteen (18) handsets). The contractor shall EFIT one (1) PTT headset per new controller position (for a total of nine (9) handsets.

2.9.3.6 The contractor shall EFIT two (2) dual-channel desktop speakers per new controller position (for a total of eighteen (18) dual-channel speakers).

2.9.3.7 The contractor shall EFIT one (1) 1500 VA UPS per new controller position (for a total of nine (9) UPSs).

2.10 SHIPMENT OF EQUIPMENT FOR ALL LOCATIONS: The contractor may use base storage for the execution of this contract if available; however, the contractor is responsible for the staging and deployment of the material and equipment. No equipment shall be shipped to the base without government authorization. The contractor must obtain authorization and a shipment address from the COR. Contractor must coordinate all installation and shipment of equipment with the local unit at each location.

2.11 REMOVAL AND DISPOSAL OF EQUIPMENT FOR ALL LOCATIONS:

The contractor shall be responsible for removal and disposal of government equipment and/or material the contractor replaces as part of this effort and the contractor shall comply with all applicable Defense Reutilization and Marketing Service (DRMO), Air Force, and other applicable industry rules and regulations. Equipment removal and/or disposal shall be coordinated with the COR or an official at the host base communications squadron designated by the COR. A POC list detailing contact information of the COR and COR designated officials will be furnished after contract award.

2.12 RESTORATION FOR ALL LOCATIONS: The contractor shall ensure that all facilities are restored and returned to their original condition. Any damage or changes to existing facilities shall be repaired and shall include documentation of any alterations to the premises [Property Restoration Documentation (CDRL A004)]. The Property Restoration Documentation shall be submitted to the COR if required for review three business days prior to the restoration. The contractor shall restore any roads, grounds, and buildings disturbed during this project to a state equivalent to the conditions existing prior to installation of project. The contractor shall follow base grounds restoration policy and all applicable regulations for detailed grounds restoration requirements.

2.13 POST SYSTEM CUT-OVER FOR ALL LOCATIONS: The contractor shall provide on-site 24 hour post system cut-over service. Service shall start after the complete implementation of the new system. The cut-over shall be coordinated with the government POC at each location.

2.14 CONSOLE SYSTEM INSTALLATION FOR ALL LOCATIONS: The

contractor shall furnish a System Installation Plan (SIP) (CDRL A003) to the COR 30 calendar days prior to on-site work. The SIP shall take into account the operational requirements, platform, the facility, and the environment in which the system is operating. The goals and objectives of the system installation shall be documented in the SIP. The SIP shall also include major milestones of the installation as well as both expected and actual dates of completion. The SIP shall also be broken down to at least the weekly level. The contractor shall ensure that the contract be executed with little or no disruption to existing services. Any disruption of service must be coordinated with the

COR. All efforts should be made to support services within the alternate facility during system install to reduce downtime to a minimum.

2.14.1 The contractor shall install console equipment on existing furniture and mounted (touch screens desk top or swivel mounted) based on user requirements.

2.14.2 The contractor shall provide all the required hardware and software to implement the installation of voice and radio components required for full voice and radio integration into the console system.

2.14.3 The contractor shall ensure that the installation includes the integration of all existing UHF, VHF, and LMR radio networks. The contractor will program dedicated hotlines as required by each organization location as identified in each PSA, which will be coordinated between the contractor and each unit. The console system shall work independently from the base Defense Communications Office (DCO) with the exception of connectivity (trunks, etc.). Contractor will integrate the radio networks (radio interfaces/nets) identified by each location into the consoles at the primary and alternate locations.

2.14.4 The contractor shall install a NEW or UPGRADE the existing conference system at all locations to support both the primary and alternate locations.

2.14.5 The contractor shall install a NEW or UPGRADE the voice recording system at all locations.

2.14.6 The contractor shall ensure that personnel performing this installation are U.S. citizens and have no criminal record. If access is denied, the contractor shall provide appropriately cleared personnel for access.

2.15 SYSTEM TESTING FOR ALL LOCATIONS: The Contractor shall identify and provide approved industry and OEM procedures that outline, sequence, and indicate qualifications for system acceptance, i.e. 24-hour burn-in, etc. The test procedures shall be provided to the government (unit POC) for review and approval prior to the beginning of any testing. These test procedures will be used in the final testing and results provided as the final test results (CDRL A005). The testing shall ensure the system is fully functional and meets the intended use per this SOW.

2.15.1 The contractor shall notify the COR as to the dates and times of the entire testing process in advance of the testing. Equipment testing shall be per industry and OEM installation testing standards.

2.15.2 The contractor shall furnish Final Test Results on a contractor-provided test completion form to the COR for review seven business days prior to site acceptance. The contractor shall ensure that the final test results indicate that the system passed and the system is fully operational. Any test failure will result in contractor fixing issue and retesting. All tests must be acceptable and signed as complete by unit POC and contractor.

2.16 TRAINING FOR ALL LOCATIONS: The contractor shall provide training that is tailored to the specific systems integrated and installed for this SOW. The contractor shall train government personnel on site to demonstrate, as a minimum, the ability to operate and maintain the system without contractor assistance. The contractor shall submit training syllabus and lesson plans as part of their proposal. Training shall be conducted based on unit personnel availability once the system is operational and prior to system acceptance. The contractor shall provide hands-on training for up to 25 personnel at each location (organization). Training classes shall be provided as listed below and the number of individual students for each class will be provided by the site.

2.16.1 The contractor shall conduct Initial Training for new users to provide hands-on familiarization with basic system functions to meet their operational requirements.

2.16.2 The contractor shall conduct System Administrators (SAs) training with familiarization on the Dispatch/System Manager Application giving SAs the ability to perform basic Moves/Adds/Changes (MACs). Number of students will be provided by the POC at each location.

2.16.3 The contractor shall provide Level 1 system customer training to ensure that telephone/network/system technicians have the necessary skills to perform Level 1 maintenance and system MACs. Specific number of students will be provided by the POC at each location. This training can be offered to host base communications squadron personnel if needed.

2.16.4 The contractor shall provide training related to use of the conference system, voice recorder and radio interface equipment. Specific number of students will be provided by the POC at each location.

2.16.5 TRAINING MATERIALS AND REFERENCES FOR ALL

LOCATIONS. (CRDLA006). The contractor shall ensure that training materials and references are made available for up to 12 personnel at each location. As part of the onsite training (2.15) the contractor shall also deliver a CD containing all training materials to the unit POC in order to allow for continued training after system acceptance.

2.17 WARRANTY FOR ALL LOCATIONS: The contractor shall provide warranty documentation (CDRL A009) to the COR prior to site acceptance and shall begin upon site acceptance (not test acceptance) and initiated with the signing of the Site Acceptance Form (CDRL A008) from each site.

2.17.1 The contractor’s warranty shall cover services for workmanship deficiencies and equipment provided as described and in accordance with the contract. The contractor’s warranty period shall span a period of ONE (1) year regardless of the OEM standard warranty from the date of initiation. The contractor shall provide a full/unlimited commercial one‐year warranty for all contractor provided hardware, software, materials, and workmanship. The warranty shall include emergency technical assistance as required including 24/7 remote dial‐in and on‐site responses as appropriate for system failures. Warranty shall cover at a minimum the HiPath Server and Dispatch Manager to minimize risk. On-site spares will be provided to minimize the risk of replaceable items.

2.17.1.1 OPTION FOR ADDITIONAL 1 YEAR WARRANTY: The

contractor shall provide as an option an additional 1-year warranty (2-year total) for each location.

2.17.2 The contractor shall provide written procedures and required information (CDRL A009) for warranty services prior to completion of the Site Acceptance Form (CDRL A008). This information shall include written confirmation of the warranty period, phone numbers and contact information. It shall detail procedures for technical support, troubleshooting assistance, and replacement of faulty equipment.

2.17.3 The contractor shall provide the OEM's recommended critical spare parts for equipment and systems provided under this effort.

3.0 DELIVERABLES FOR ALL LOCATIONS: All deliverables shall meet the requirements set forth in contractual documentation.

3.1 DOCUMENTS. The contractor shall provide deliverables via electronic as well as printed means to the COR. The contractor shall deliver all products and reports in the current version of MS Word, MS Project, Power Point, MS Excel, or MS ACCESS. All deliverables shall be identified by 1) CDRL number, 2) SOW task number, and 3) deliverable title. All deliverables are listed on DD Form 1423 CDRL, Exhibit A and are as follows:

CDRL/TITLE

A001: Preliminary Schedule (Para 2.1.3) A002: Final Schedule (Para 2.1.3) A003: System Installation Plan (Para 2.14) A004: Property Restoration Document If Required (Para 2.12) A005: Final Test Results (Para 2.15.2) A006: Training Materials and References (Para 2.16.5) A007: As-Built Documentation (Para 3.2) A008: Site Acceptance Form (Para 3.3.1) A009: Warranty and Procedures (Para 2.17) A010: Project Support Agreement (Para 2.1.8)

3.2 CONFIGURATION MANAGEMENT FOR ALL LOCATIONS - AS-BUILT

DOCUMENTATION. (CDRL A007). The contractor shall provide As-Built documentation which shall also include Configuration Management Information. The As- Built documentation shall be provided to COR in common format. As-Built documentation includes drawings and diagrams of the console identifying specific cards in a chassis/shelf. It shall also include power drawings and specifications, as well as floor plans and engineering specifications generated in support of the installation of the system. Equipment listings with serial/model numbers and manufacturer specifications shall also be included in the As-Built documentation.

3.3 ACCEPTANCE: Site acceptance shall be considered after the test acceptance of the system and the system is in operation for a period of seven days without a major failure (25% of system capability). The contractor shall submit a DD250 form Material Inspection and Receiving Report as the Site Acceptance Form. The DD250 will only be signed by a government representative after the 7 day period for site acceptance. Only the COR will authorize site acceptance of the installation.

3.3.1 The Site Acceptance Form (CDRL A008) shall be submitted as an attachment to the final invoice via WAWF with a shipment number ending with a “Z.” If the site acceptance form is not attached, the invoice shall be rejected.

4.0 GENERAL INFORMATION FOR ALL LOCATIONS

4.1 SITE INFORMATION: The requirement covers the following places of performance:

- Air Mobility Control Center (AMCC) at Rota Spain

- Air Mobility Control Center (AMCC) at Incirlik Turkey

- Air Mobility Control Center (AMCC) at Ramstein Germany

- Air Mobility Control Center (AMCC) at Aviano Italy

- Air Mobility Control Center (AMCC) at Spangdahlem Germany

- Air Mobility Command Post (AMC/CP) at Dover AFB, Delaware

4.2 MATERIALS AND EQUIPMENT. The contractor shall provide all the specialized tools and equipment to accomplish installation, training and testing.

4.2.1 DISPOSITION. The contractor shall dispose of any and all expended and broken items properly IAW host base disposal procedures.

4.2.2 CONTRACTOR CLEAN-UP. The contractor shall, at all times, keep work areas free from accumulations of waste material and rubbish. Upon completion of the job, the contractor shall leave the work and premises in a clean, neat, and orderly condition.

4.3 ENVIRONMENTAL CONTROLS AND PROTECTION FOR ALL

LOCATIONS:

4.3.1 The contractor shall comply with all applicable federal, state, and local laws, regulations, and requirements regarding environmental protection.

4.3.2 The contractor shall ensure policies and procedures are established to protect the health and safety of employees and the community. In addition, minimize/eliminate the risk of environmental pollution.

4.3.3 The contractor shall comply with all local safety and fire requirements, including the Air Force Occupational Safety and Health (AFOSH) Standards.

4.3.4 The contractor shall ensure that the purchase, use, handling, storage, and disposal of all toxic, hazardous and special materials and wastes are in accordance with federal, state and local environmental protection regulations.

4.3.5 If the contractor spills or releases any substance listed in 40 CFR 302 into the environment, the contractor shall immediately report the incident to the field representative, base fire department, and base civil engineering. The contractor shall be liable for containment and environmental cleanup of the spill or release of such substance per Operational Plan (OPLAN) 32-7, Oil and Hazardous Substance Spill prevention and Response Plan.

4.4 SAFETY FOR ALL LOCATIONS. The contractor shall take appropriate measures to protect personnel, property, and materials from mishaps. The contractor shall ensure that no personnel presenting potential threats to the health, safety, security, general wellbeing, or operational mission of the installation and its population shall be employed by the Contractor during the execution of this contract. Compliance with AFI 91-202, Air Force Mishap Prevention Program, and all applicable safety-related requirements identified is mandatory.

4.5 QUALITY FOR ALL LOCATIONS. The contractor shall maintain quality control IAW with this SOW, commercial standards, manufacture’s recommendations, procedures, technical data, and local, state, and federal guidelines.

4.6 PERSONNEL FOR ALL LOCATIONS:

4.6.1 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY

THE COMMANDER(S). In the event the contractor is unable to perform his/her daily operations due to peacetime emergency and/or wartime contingency disturbance, neither the government nor the contractor will take action for non-compliance with contract requirements.

4.6.2 QUALIFIED PERSONNEL. All personnel performing work under this contract shall be fully trained (can be local company representatives) to accomplish all tasks associated with this SOW.

4.6.3 CONDUCT OF CONTRACT PERSONNEL FOR ALL LOCATIONS.

The contractor shall ensure that personnel performing the installations are U.S.

citizens and have no criminal record. If access is denied, the contractor shall provide appropriately cleared personnel for access. If the Contracting Officer finds it to be in the best interest of the government he/she may at any time during the performance of this contract, order the contractors to remove any contractor personnel from further performance under this contract for unethical conduct, security reasons, and/or for violation of installation regulations.

4.6.3.1 In the event that it becomes necessary to replace any contractor personnel for any of the above reasons the contractor shall bear all costs associated with such removal, including costs for the replacement of any personnel so removed. These costs will not be chargeable to the government.

4.6.3.2 RIGHT OF THE GOVERNMENT TO PERFORM

FUNCTIONS WITH ITS OWN PERSONNEL FOR ALL

LOCATIONS. The government reserves the right to perform or supplement performance of contract functions with government personnel during periods of disaster, war, emergencies, police action, acts of God, labor strike, bankruptcy, default, or period of non-performance by the contractor’s employees.

4.7 ELECTRICAL EQUIPMENT FOR ALL LOCATIONS. All electrical equipment installation, replacement and/or repair shall be IAW guidance contained in the NFPA 70, National Electrical Code, and Current Edition.

4.8 LAWS AND STANDARDS COMPLIANCE WITH LOCAL, STATE AND

FEDERAL LAWS FOR ALL LOCATIONS:

4.8.1 The contractor and the contractor’s employees are subject to, and shall abide by and comply with, all relevant statutes, ordinances, laws and regulations of the United States (including Executive Orders of the President) and any state (or other public authority now or hereafter in force).

4.8.2 The contractor agrees to observe and comply with all applicable federal requirements regarding Social Security, Worker’s Compensation, Unemployment Insurance and any other matter concerning employment applicable to the performance of this contract or rules, regulations, directions and orders not inconsistent herewith as may from time to time be issued by the government.

4.8.3 The unilateral act of any governmental body against any employee of the contractor for the violation of a Local, State or Federal law or regulation (to specifically include persons barred by any appropriate military commander or government authority) shall not excuse the contractor from full compliance with the terms and conditions of this contract.

4.8.4 STANDARDS: The contractor shall adhere to all applicable installation and standards below. Where conflicts exist between any standards listed, the most stringent standard shall apply. The list below provides a quick reference. The government will provide copies upon request.

o OSHA Occupational Safety and Health Administration (OSHA) o OSHA CFR 29 Part 1910-268 Electronics Industry Alliance - (1988)

Telecommunications Cabinets, Racks, Panels, and Associated Equipment EIA-310-D o ANSI/TIA/EIA-568-C-1 – Building Cabling Standards o ANSI/TIA/EIA-607-A – Building Grounding Standards o EPA Environmental Protection Agency (EPA) o FAA Regulation and Certification o DODD 5220.22 DOD Industrial Security Program Directives o DODI 8100.3 Department of Defense (DoD) Voice Networks o AFI 10‐207 Command Posts o FAA Handbook OA P 8200.1 United States Standard Flight Inspection

Manual o 31‐10‐2 Fanning and Forming Conductors for Ground C‐E Equipment o 31‐10‐6 Cable Racks, Troughs and Their Supports o 31‐10‐7 Terminating and soldering Electrical Connections o 31‐10‐9 Marking Site Layouts o 31‐10‐10 Anchoring Devices for Ground C‐E Equipment o 31‐10‐11 Cross‐connections and Strapping of Fixed Ground C‐E

Components o 31‐10‐12 Metal Ducts and Conduits o 31‐10‐13 Cabling for Fixed Ground C‐E Equipment o 31‐10‐24 Grounding, Bonding, and Shielding o 31‐1‐141 Basic Electronics Technology o 31‐10‐34 Standard Installation Practices ‐ Fiber Optic Communication

Cables And Connectors o AFI 32‐1065 Grounding Bonding and Shielding for Electronic

Equipment and Facilities o MIL‐STD‐188‐124B Grounding Bonding and Shielding o MIL‐HDBK‐1857 Grounding, Bonding and Shielding Design

Practices o MIL‐HDBK‐454A General Guidelines for Electronics Equipment o Building Industry Consulting Service International, Inc. (BICSI) o NFPA 70 National Fire Protection Association (NFPA) o EIA‐310 Racks, Panels and Associated Equipment o NEMA TC 2 Electrical Polyvinyl Chloride (PVC) Tubing and Conduit

4.9 NON-DISCLOSURE - RELEASE OF INFORMATION FOR ALL

LOCATIONS. In performance of this contract, the contractor may obtain access to sensitive, nonpublic information.

4.9.1 The contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with the FAR; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the government COR before disclosing/discussing such information with a third party; (d) to return, upon government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the government COR of any unauthorized release of such information.

Upon request, the contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the government. The government will require contractor personnel to sign a non-disclosure statement to protect non-public information of the government (reference Appendix 5.1).

4.9.2 The contractor shall not hold any discussions or release any information relating to this contract to anyone not having a direct interest in performance of this contract, without written consent of the contracting officer or designated representative of the contracting officer.

4.9.3 This restriction applies to all news releases of information to the public, industry or government agencies, except as follows: Information for actual or potential subcontractors or other individuals necessary for the contractor’s performance of this contract.

4.9.4 The contractor shall not issue advertisements about projects performed under this task without government review and approval. For the purposes of this paragraph, advertisement is considered to be contractor-funded promotional brochures, posters, tradeshow handouts, world-wide-web pages, magazines, or any other similar type promotions.

4.10 SECURITY REQUIREMENTS FOR ALL LOCATIONS: At this time, this SOW does not require access to classified information. As such, a security clearance is not required for this effort; the base shall provide escorts as required.

4.10.1 All network topologies in the Air Force are considered both sensitive and proprietary.

4.10.2 The contractor shall ensure that those employees requiring access to the Air Bases have the proper identification credentials prior to entering the Air Bases. The contractor shall ensure company identification badges are worn at all times that identify the individual, company name, and clearly indicate the wearer is a contractor.

4.10.3 Base, Restricted and Controlled Area Access. All contracted personnel shall comply with the base security policies for access to the base installation.

The Contractor shall coordinate with the site POC to obtain and return temporary badges and vehicle registrations. The contractor shall comply with AFFARS 5352.242-9000 Contractor Access to Air Force Installations that shall take precedence over this paragraph.

4.10.4 When applicable, the contractor shall coordinate with the site POC for access and security badges for access to restricted and/or controlled areas.

Contractor personnel shall wear these badges at all times while in the secure areas.

4.10.5 BASE ACCESS AND DELAYS FOR ALL LOCATIONS: Delays

associated with working on an active military installation are at the Contractor's risk. Delays are identified as holidays, military family days, scheduled military exercises, physical training, etc.

4.10.6 Routine work efforts shall be performed during normal installation operating hours 0730 – 1630. Cutover and any other service actions that affect the schedule shall be reviewed and pre-approved by the POC at each unit.

4.11 GOVERNMENT–FURNISHED WORK AREA FOR ALL LOCATIONS: The

government will make available to the contractor a workspace (approx. 8’x8’), desk and telephone for local calls. Base storage may also be available however, must be coordinated and confirmed for each location.

4.12 ACCIDENT REPORT PROCEDURES FOR ALL LOCATIONS. In the event of an accident on government property, or involving government personnel or property, the contractor shall submit a report within 72 hours to the local unit POC and contracting officer in letter form that shall include the following: (1) the time and date of occurrence,

(2) the place of occurrence, (3) a list of personnel directly involved, (4) a narrative or description of the accident to include chronological order of the accident and circumstances.

5.0 APPENDICES

APPENDIX 5.1 – Non-Disclosure Agreement

NON-DISCLOSURE AGREEMENT FOR CONTRACTOR EMPLOYEES

SUPPORTING AMC CONTRACTS

NOTE: This Non-Disclosure Agreement is an agreement designed for use by contractor (including subcontractor) employees assigned to work on AMC contracts. Its use is designed to protect non-public Government information from disclosure and prevent violations of federal statutes/regulations. The restrictions contained in this agreement also serve contractors by promoting compliant behavior that keeps contractors eligible to compete for Government contracts. In addition to the potential impact on future business opportunities, failure to abide by this agreement could result in administrative, civil or criminal penalties specified by statute or regulation.

"Non-public information," as used herein, includes trade secrets, confidential or proprietary business information (as defined for Government employees in 18 USC 1905); advance procurement information (future requirements, acquisition strategies, statements of work, budget/program/planning data, etc.);

source selection information (proposal rankings, source selection plans, contractor bid or proposal information); information protected by the Privacy Act (social security numbers, home addresses, etc.);

sensitive information protected from release under the Freedom of Information Act (pre-decisional deliberations, litigation materials, privileged material, etc.); and information that has not been released to the general public and has not been authorized for such release (as defined for Government employees in

5 CFR 2635.703).

1. I, ____________________ currently an employee of ____________________________, hereby agree to the terms and conditions set forth below:

2. I understand that I will have access to confidential business information (as defined by 18 USC 1905), contractor bid or proposal information (as defined by FAR 3.104-3), and/or source selection sensitive information (as defined by FAR 3.104-3) either for contract performance or as a result of working in a AMC facility or of working near AMC personnel, contractors, visitors, etc. I fully understand that such information is sensitive and must be protected in accordance with 41 U.S. Code Section 423 and 18 U.S.

Code Section 1905 and FAR Part 3. I also certify that I do not have any real or apparent conflicts of interest with respect to the information disclosed. If any potential conflicts of interest, real or otherwise, do present themselves, then I shall immediately disclose the pertinent information that may be a potential conflict to an agency ethics official who shall review the circumstances.

3. In the course of performing under contract/order # _________________________ or some other contract or subcontract for the AMC I agree to:

a) Use only for Government purpose any and all confidential business information, contractor bid or proposal information, and/or source selection sensitive information to which I am given access. I agree not to disclose "nonpublic information" by any means (in whole or in part, alone or in combination with other information, directly or indirectly or derivatively) to any person except to a U.S. Government official with a need to know or to a non-Government person (including, for example, a person in my company, affiliated companies, subcontractors, etc.) who has a need to know related to the immediate contract/order, has executed a valid form of this non-disclosure agreement, and receives prior clearance by the contracting officer. All distribution of the documents will be controlled with the concurrence of the contracting officer.

b) Not use such information for any non-Governmental purposes, including, for example, the preparation of bids or proposals, or the development or execution of other business or commercial ventures.

c) Store the information in such a manner as to prevent inadvertent disclosure or releases to individuals who has not been authorized access to it.

4. I understand that I must never make an unauthorized disclosure or use of confidential business information, contractor bid…