SOW - Computrition.docx

STATEMENT OF WORK

FOOD SERVICE SOFTWARE FOR DINING FACILITY

at the 60th Medical Group, David Grant Medical Center, Travis Air Force Base, California

21 December 2023

1. DESCRIPTION OF SERVICES

1.1. The Contractor shall provide non-personal services consisting of Software troubleshoot, telephone technical support & corrective maintenance service for Computrition software systems located at the 60th Medical Group, David Grant Medical Center, Travis Air Force Base, California. The Contractor shall submit reports and documentation as identified throughout this Statement of Work (SOW).

1.2. All work under this contract shall be performed in compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Federal Drug Administration (FDA) standards, Health Insurance Portability and Accountability Act (HIPPA) in accordance with 45CFR 160 and 164, National Fire Protection Association Standard NFPA 99 (Electrical Equipment in Healthcare Facilities), Original Equipment Manufacturer (OEM) specifications as required.

1.3. The Contractor shall be authorized/qualified by the OEM in the software update and telephone support of all software listed under this contract. Contractor shall maintain authorization/qualifications throughout entire contract period. The Government shall maintain the right to seek proof of qualification prior to award and anytime during contract period of performance. Only OEM authorized/OEM trained personnel shall perform services under this contract.

1.4. Equipment covered under the contract. Equipment listed in this contract will utilize manufacturer’s warranty to meet the OEM's specifications. Appendix A: Equipment List provides the location, quantity and other pertinent information of the Computrition system.

1.5. Scheduled Software Maintenance Support. The Contractor shall provide one scheduled software maintenance inspection per year performed by Travis AFB personnel with telephone assistance from Computrition. Service shall consist of: review remotely of system operation of all software in accordance with the latest OEM established service procedures. Scheduled maintenance will include Microsoft patch management if patches exist at the time of the scheduled service. Defective software shall be replaced at no additional cost to the government.

1.5.1. The Government shall select the months in which software maintenance services are to be performed. Per mutually agreed upon schedule between the Contractor, the contracting officer, the Medical Equipment Repair Center (MERC) and the Nutritional Medicine Section. Schedules shall be developed and approved within 60 days after contract award. Contractor shall finalize the date and time of software maintenance services with MERC and the Nutritional Medicine program Manager at least two weeks prior to performing services. All services shall be performed during normal duty hours 6:00 AM to 6:00 PM, Monday through Friday, excluding Federal holidays as listed in paragraph 2.3.1.

- Telephone Coverage Hours: Monday – Friday, 6:00 AM to 6:00 PM.

1.6. Unscheduled Support & Subscription Services. The Contractor shall provide unlimited telephone support services per year performed by OEM-trained and authorized technicians. The Contractor shall complete corrective maintenance to the current published OEM specifications in order to return the software system to fully operational status within current OEM specifications. Government request for corrective maintenance will be placed by Nutritional Medicine, to the Contractor's POC. The Contractor OEM authorized/OEM trained personnel shall respond via telephone within 24 hours after receipt of trouble call, and provide telephone support service no later than the 6:00 PM on the following business day. All corrective maintenance service shall be accomplished during normal duty hours 6:00 AM to 6:00 PM, Monday through Friday, excluding Federal Holidays.

- Telephone Coverage Hours: Monday – Friday, 6:00 AM to 6:00 PM.

1.7. Telephone Support. The Contractor shall provide access to OEM telephone support in accordance with OEM specifications and standards.

1.8. Service Reports. A service report is required for any maintenance service performed at any time. The original service report must be presented to the MERC upon completion of the work prior to departure or must be emailed to the MERC at usaf.travis.60-mdg.mbx.60-mdg-sgslb-merc@mail.mil within five (5) business days. The service report must include the following as a minimum:

1. Date and time of service.

1. Company and service representative names.

1. Contract number.

1. A detailed description of any services rendered.

1. OEM PM/Calibration checklists with results may serve as the service report.

2. GENERAL INFORMATION:

2.1. The Contractor shall not accept any instructions issued by any person employed by the US Government, other than: the Contracting Officer (CO), or MERC, all acting within the limits of their authority. The CO is the only authorized individual who has the authority to modify or make changes to performance under this contract.

2.2. The Contractor Point of Contact (POC). The Contractor shall provide in writing the name and telephone number of a primary and alternate individual to act as their representative for the scheduling and coordination of service calls, and to be responsible for the coordination of the contract with the Government.

2.3 Hours of Operation. Contractor Personnel shall be readily available five (5) days a week to work during normal business hours 6:00 AM - 6:00 PM, Monday through Friday. The Contractor is not required to provide preventative, routine or corrective services on the ten (10) Federal Holidays or weekends.

2.3.1. Federal holidays are as follows:

New Year's Day Martin Luther King Day Washington's Birthday Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

If a scheduled service falls on an observed Federal Holiday, service will be performed on the next workday, (i.e., if a holiday falls on Monday, service will be provided on Tuesday). Due to mission requirements, work will be scheduled in advance.

Appendix A Equipment List

Dell PowerEdge T130 Database Server

Radiant P1535 Register Terminal 11-53061148 11-53061476 11-53061149 8/28/2020

Radiant SRP-350PlusIII Receipt Printer

RDU1EKA17021337

RDU1EKA17021338

RDU1EKA17021339

8/28/2020

POS-X XP8200U

Pole Display 289724 289729 289725 8/28/2020

Honeywell MS7120 Omni Barcode Scanner 2S16480925 2S16491597 2S16480928 8/28/2020

Honewell MS9540 Laser Barcode Scanner 2C17090062 2C17080200 2C17090063 8/28/2022

NCR 2176-3000-9090

Cash Drawer U0011544 U0011550 U0011546 8/28/2018

03171000056 03171000033 8/28/2018

Tripp-Lite INTERNET550U Battery Backup

2702AVHBC879A01001

2702AVHBC879A00950

2702AVHBC879A00951

8/28/2018