PWS_Sentinel_Mx_31_Aug_17.pdf

PERFORMANCE WORK STATEMENT (PWS)

SUSTAINMENT MAINTENANCE FOR

SENTINEL MAINTENANCE

SCOTT AFB, IL

31 AUGUST 2017

1. Description of Services/Introduction: Contractor shall provide certified on-site technical support, equipment, supplies, transportation, tools, materials, supervision and other items and non-personal services necessary to perform maintenance on Sentinel Command and Control

System (SCCS) software, ground based radars, and other cameras connected to the Security

Enhancement System as defined in this PWS except for those items specified as government furnished property and services. The contractor shall perform to the standard in this contract.

The technician must have the following: Computer Skills – Comp TIA A+ required (or ability to obtain within two months of hire); A+, Network +, Security or SSCP required; knowledge of

Win Server 2003, 2008, 2008R and Windows 7; ability to restart services on system servers, ability to verify configurations/communications, run debugging and capture data for system performance analysis; verify DVR functioning properly and networking skills – SNMP testing traps; knowledge of Cisco 2960 and 3560 switches and 1841, 2821 routers. Troubleshooting skills – Verifying communications to devices (i.e., NCC servers, radar server, video servers, apc management cards, etc.); minor electrical diagnostics capabilities, experience using a volt meter for both AC/DC, ability to trace a circuit and pinpoint failed device (i.e. fuse, surge suppressor, etc.), verify end to end connectivity of wireless devices, ability to read technical schematics, monitor equipment (APC temp., etc.); knowledge of Pan-Tilt-Zoom (PTZ) cameras, verify cameras are functioning properly (live video, PTZ), perform local camera testing; knowledge of ground based radar operations, verify radars are plotting detections to map, modify alarm zones, capturing log files for performance analysis; document issues and write detailed steps to resolve, create trouble tickets for COMM network support; ability to work in an outdoor environment year round, possess an active SECRET security clearance.

2. Objectives: Provide daily on-site maintenance for all equipment supporting the Security

Enhancement System. Off-site maintenance, to be provided twice yearly, to include software programming/upgrading and complete diagnostic of field units and infrastructure to the head-in unit of the Security Enhancement System.

3. Scope: The contractor shall accomplish the following:

3.1. Component Support: The contractor shall provide system support for all ground based radars, Long Range Thermal Imager (LRTI’s), cameras, and the Sentinel Command and

Control System (SCCS) software supporting the Security Enhancement System. Additionally, the contractor will provide support for other related equipment added, programmed, or maintained by the Security Enhancement System.

3.2. Maintenance Logs: The contractor will create and maintain an equipment maintenance history file on all systems and equipment covered under this section.

3.2.1. The files will contain (at a minimum) the following information: system, equipment, service performed and date, cause of the failure and name of contractor performing the service.

3.2.2. No later than the third workday after the end of each month, the contractor will provide the 375 SFS/ESS NCOIC with a written document report identifying the alarm history, system status, data affected in the system, equipment needed or provided, date and type of service performed, cause of system failure, and maintenance. Twice yearly, the contractor will provide the 375 SFS/ESS NCOIC with a written document report identifying the alarm history, system status, data affected in the system, equipment needed or provided, date and type of service performed, cause of system failure, and maintenance/repairs performed during the previous six months. Document system trouble on a government approved Maintenance Discrepancy and

Work Document. The 375 SFS/ESS NCOIC will accompany the contractor to perform a function test of the alarm prior to termination of the work and record the results.

3.2.3. Upon completion of each service request, the contractor will furnish the 375 SFS/ESS

NCOIC with a signed copy of the completed Maintenance Discrepancy and Work Document.

The SFS/ESS NCOIC will countersign the document and file.

3.2.4. This document shall reflect the problem/malfunction, corrective action/work performed, parts replaced, and actual hours worked.

3.2.5. All work completed on the software will be monitored and approved by the 375 SFS/ESS

NCOIC.

3.2.6. The contractor will also provide and maintain an updated spreadsheet with the following information: Major Access Control (MAC) address, Internet Protocol (IP) address, network switch/port information, subnet mask and any additional information regarding ground based radars and other cameras supporting the Security Enhancement System devices on the SAFB

LAN. A copy will be provided upon request by 375 SFS/ESS NCOIC.

4. Preventive Maintenance: The contractor shall provide the following:

4.1. Preventive maintenance for all components of the system, will be provided by the on-site technician, according to manufacturer/maintenance manuals specifications and provide the 375

SFS/ESSNCOIC a preventive maintenance schedule for the ground based radars and other cameras supporting the Security Enhancement System.

4.2. Preventative maintenance will include, but is not limited to, the following: cleaning, sensitivity adjustments, physical positioning adjustments, secure anchoring and mounting of components, electrical adjustments, battery voltage checks, wiring from building server equipment (network switches, patch panels, etc.), and replacement of ground based radars and other cameras supporting the Security Enhancement System components.

4.3. A written report to the 375 SFS/ESS NCOIC, with the results of the work performed and completed within three duty days.

4.4. The contractor will provide off-site support for issues outside the duties of the on-site technician. The contractor will dispatch a team of engineers, twice a year, to provide maintenance, software and hardware updates, etc. The contractor will provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform twice yearly, off-site Preventive Maintenance Inspection (PMI) of Integrated Base

Defense Security System. A report will be provided to 375 SFS/ESS NCOIC no later than five duty days after the visit is completed.

5. Reimbursable Parts: The contractor shall be responsible for procuring all required repair and replacement parts, reimbursable by the Government for the Sentinel System. Coordination must be done with the 375 SFS/ESS NCOIC before any parts are ordered or replaced. The

Government may, at its discretion, provide components as government furnished equipment

(GFE) provided they are compatible with the ground based radars and other cameras supporting the Security Enhancement System.

6. Certification Requirements. Contractor shall provide technically competent personnel, certified by vendor, or vendor-approved training institute, as applicable. Contractor shall maintain all applicable certification records on-site, available for review upon request from the

375 SFS/ESS NCOIC or Contracting Officer.

6.1. Contractor shall have Client Support Administrator and Functional Systems Administrator rights. The purpose of said rights will be to access and apply any updates to the desktops and servers associated with the ground based radars and other cameras supporting the Security

Enhancement System. The ground based radars and other cameras supporting the Security

Enhancement System has proprietary software that requires said rights to properly maintain the ground based radars and other cameras supporting the Security Enhancement System.

6.2. Contractor shall receive a USAF_ADMIN Local password which is required to maintain the ground based radars and other cameras supporting the Security Enhancement System. This password has been classified SECRET by higher headquarters. This classification requires the

375 SFS/ESS NCOIC’s office to prepare and provide a DD254 with the initial requirements package to the contracting office specifying task and access requirements, and security guidance. The Contracting Officer will review and certify this document and provide a copy to the contractor and the Information and Industrial Security Office within five days after award.

7. Analysis Reporting. Contractor shall perform deficiency/trend analysis and reporting to determine the performance status of networks and systems. Compile and report system trends e.g., circuit reliability, system reliability, system response times, system/hardware utilization

(CPU, memory, throughput, etc.), and system availability. Contractor is encouraged to make recommendations for innovations, as applicable, that include cost benefit analysis documentation.

8. Status Reporting. Contractor shall provide a monthly status report, no later than (NLT) the

10th day of the month to the 375 SFS/ESS NCOIC, of actions accomplished on the system during the previous month.

9. Training: Contractor will provide a training class on new cameras and controls for all certified BDOC Controllers and Alarm Monitors. Contractor shall utilize developed training plans to assist in training system operators as needed.

10. Administrator and Operator Passwords: Upon completion of project, all passwords (i.e.

for Administrator and Operator) for the systems of operation will be turned over to

375 SFS/ESS NCOIC.

11. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the

Government with all rights and privileges of ownership/copyright belonging exclusively to the

Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the

Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

12. Duty Hours:

12.1. Recognized Holidays: The contractor is not required to perform Performance

Maintenance Inspection (PMI) services on holidays, which include the following days;

New Year’s Day, Martin Luther King Jr.’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and

Christmas Day

12.2. Hours of Operation: The contractor is responsible for conducting business, between the hours of 0730-1630 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the

Government facility is not closed for the above reasons.

13. Service Summary:

1. Performance Objective: Conduct Scheduled Preventive Maintenance

PWS Paragraph: 4.1. – 4.4.

Performance Threshold: Preventive Maintenance Inspection (PMI) reports will be given to SFS/S5E NLT three duty days after completion

Method of Performance Assessment: 100% Inspection

2. Performance Objective: Reimbursable Parts Installation

PWS Paragraph: 5.

Performance Threshold: All reimbursable parts will be coordinated prior to purchase/installation

Method of Performance Assessment: 100% Inspection

3. Performance Objective: Monthly Status Reports

PWS Paragraph: 8.

Performance Threshold: System status reports will be submitted to SFS/S5E monthly

Method of Performance Assessment: 100% Inspection Monthly

14. General Information:

14.1. Non-Personal Services and/or Inherently Governmental Services.

The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the PCO immediately. These services shall not be used to perform work of a policy/decision making or management nature, (e.g., inherently governmental functions). All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

14.2 Manpower Reporting.

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the ground based radars and other cameras supporting the Security Enhancement System maintenance via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each

Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The contractor may direct questions to the CMRA help desk.

15. Security:

15.1. Contractor Consent to Background Checks: The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law

Enforcement Agency Data System (LEADS) through the National Crime Information Center.

LEADS checks will verify if a person is wanted by local, state, and federal agencies. All contractor and subcontractor personnel must consent to LEADS background checks.

Contractor and subcontractor personnel who do not consent to an LEADS check will be denied access to the installation. Information required to conduct an LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. The contractor shall provide this information using the Scott AFB Form 21, Contractors Consent for

Background Check, and shall submit it in conjunction with the contractor’s request for either base or vehicle passes. Completion of a successful LEADS check does not invalidate the requirement for an escort when contractor or subcontractor personnel are working within controlled or restricted areas. All identifying credentials will be compliant with the REAL ID

Act.

Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

To obtain unescorted access to the installation, all contractor’s credentials must be IAW the

REAL ID Act of 2005. If a contractor does not have credentials that are compliant with the

REAL ID Act, they must be escorted at all times. For more information, and to determine what credentials are and are not compliant, go to https://www.dhs.gov/real-id-public-faqs.

15.2. Badges: The contractor is required to provide identification badges for their employees.

All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc. are to be mutually agreed to by contractor and government.

The contractor’s identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area. All DBIDS cards/passes will be turned in to the Visitors Control Center upon expiration of pass and/or completion of contract.

15.3. Contractor Registration of Vehicles on Scott AFB: All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state and federal regulations. Additionally any pass shall be surrendered to Security Forces upon demand to positively identify a person’s need to be on Scott AFB.

15.4. Access to Installation during Force Protection Conditions (FPCONs):

Contractors will be assigned a mission essential designation IAW requirements contained in

SAFBI 31-101/Installation Security Instruction. Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

15.5. Property Protection: Property protection for facility where the contractors’ primary work center is located will be the responsibility of the local facility manager and local

Government Security Manager, or their duly authorized representative IAW AFI 31-101, Integrated Defense and command/local directives. The contractor shall safeguard all government-owned equipment and materials in his/her possession or use.

https://www.dhs.gov/real-id-public-faqs

15.6. Safeguarding Classified or Unclassified Information: The contractor shall meet Air

Force standards for storing, processing, and handling classified information and systems.

Additionally, all resources (e.g. maps, publication/instructions, photos) provided by the government to assist the contractor in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period.

15.7. Non-Disclosure Agreements: To safeguard information, the contractor shall enter into non-disclosure agreements with the responsible local security manager.

13.8. Privacy Act: Work on this project requires that personnel have access to Privacy

Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

15.9. Contractors Working in Controlled or Restricted Areas

The unit requesting contract support will provide escort (s) for contractors’ at all times when within a controlled area. Contractors shall not escort other contractor employees within controlled or restricted areas. In addition, contractors shall fulfill, maintain, and comply with all security requirements IAW AFI 31-101, Integrated Defense, and command/local directives.

1510. Access to Government Facilities with Controlled or Restricted Areas

The contractor shall comply with security regulations imposed by the installation commander and/or the agency responsible for the project location. Due to specific mission requirements inherent in the nature of controlled or restricted areas on Scott AFB, the government may direct the contractor to leave the controlled or restricted areas at any given time.

15.11. Contractors Responsibilities while Working within Controlled or Restricted Areas

Only contractor personnel with proper authority and qualifications shall enter a controlled or restricted area. Certain facilities require the issuance of an AF Form 1199. The government, at any time, may revoke the AF Form 1199. The procedures for the issuance of an AF Form

1199 are contained in SABFI 31-1 Integrated Defense/Antiterrorism Plan. Contractors shall not escort other contractor employees within controlled or restricted areas. In addition, contractors shall fulfill, maintain, and comply with all security requirements contained in

SABFI 31-1 Integrated Defense/Antiterrorism Plan.

15.12. Access to Government Facilities with Controlled or Restricted Areas for

Replacement Contractors

The unit requesting contract support will continuously escort replacement contractors, not initially possessing the proper clearances and requiring entry to controlled or restricted areas.

Replacement contractors shall submit paperwork within 30 days of being assigned to obtain an approved security clearance or favorable review. Replacement contractor personnel shall obtain a security clearance prior to working with, or having direct access to, classified material. In addition, replacement contractor personnel shall obtain a “Favorable review” prior to having access to a Controlled Area. The above information shall be submitted to 375

SFS/S5I.

Appendix 1

Camera Locations

A1. Camera Locations: Below is a list of current LRTI’s and cameras associated with the

Sentinel System:

Brand MODEL LOCATION Hurley LRTI Golf Course Tower

Hurley LRTI Hush House Tower

Hurley MRTI Railroad East Tower

Axis Q-6032-E Low Lux PTZ Dome Railroad East Tower

Hurley LRTVI-HD Hangar 1

Hurley ELRTI Railroad West Tower

Axis Q-6000 Quad Shot Railroad West Tower

Axis Q-60-E PTZ Dome Railroad West Tower

Hurley LRTI-HD (w/communications box)

Air Traffic Control Tower (North Side of Antenna Deck)

Hurley LRTI-HD (w/communications box)

Air Traffic Control Tower (South Side of Antenna Deck)