1._FY_2015_Linen_SOW.pdf

STATEMENT OF WORK

FOR

MEDICAL FACILITY LAUNDRY

& DRY CLEANING SERVICES

GOODFELLOW AFB, TX

Reviewed

Quality Assurance Program Coordinator Date

Reviewed/Approved

Contracting Officer Date

TABLE OF CONTENTS

SECTION TITLE PAGE

1 DESCRIPTION OF SERVICES 2-6

2 SERVICE DELIVERY SUMMARY 6

3 GOVERNMENT FURNISHED MATERIALS 7

4 GENERAL INFORMATION 7

5 INSTALLATION ACCESS 7

6 APPENDIX 1

Pickup and Delivery Schedule

7 APPENDIX 2

Monthly linen requirement by Department

10-11

1. DESCRIPTION OF SERVICES:

This Statement of Work (SOW) outlines laundry and dry-cleaning requirements for the Medical

Treatment Facility (MTF) located at Goodfellow AFB, TX. The Contractor shall provide all linen and apparel requested by the MTF in addition to off-site laundry and dry cleaning services, with pickup and delivery service at Goodfellow AFB. The contractor shall provide all personnel, education and training of personnel, equipment, tools, materials, supervision, transportation and other items necessary to perform laundry and dry cleaning services as defined in the SOW and the contract. The contractor shall perform laundry services including (1) pickup, (2) laundering,

(3) packaging, and (4) delivery on a weekly basis for approximately 2,300 pieces per month, as shown below. These amounts are estimates and will fluctuate weekly.

MONTHLY ESTIMATED WORKLOAD

Pillow case, White 470

Towel, Bath White 490

Sheet, Twin Flat, White 22

Blanket, Twin, White 55

Curtain, Cubicle/Privacy/Track 40

Surgical Towel 100

Gown, Examining, Adult 35

Sheet, Full Flat, White 40

Washcloth, White 6

X-Small Scrub Tops 30

Small Scrub Tops 60

Medium Scrub Tops 210

Large Scrub Tops 120

X-Large Scrub Tops 60

X-Small Scrub Pants 30

Small Scrub Pants 60

Medium Scrub Pants 210

Large Scrub Pants 90

X-Large Scrub Pants 90

Small Lab Coats 10

Large Lab Coats 10

X-Large Lab Coats 10

XL Impermeable lab coats 5

L Impermeable Lab Coats 5

M Impermeable Lab Coats 5

Total 2263

1.1. LAUNDRY SERVICES

1.1.1. Contractor shall pick up soiled laundry and deliver clean laundry in accordance with

Appendix 1. Acceptable laundry services are defined as: pickup and delivery schedules are met;

correct quantities of laundry are delivered; laundry is delivered free of all dirt, contaminates, debris, dampness, offensive odors, mildew, cleansing chemicals residue, has a uniform appearance of colorfastness, same quality and texture; is properly finished and packaged. All laundry under this contract shall be processed by the contractor in accordance with current

AAAHC/OSHA standards of cleanliness, finish and appearance for medical linen and laundry services. The items, as well as the laundry facility, shall not only be clean in the sense of being free from soil and stains but also free from bacteria, fungi and other microorganisms to insure that the 17 MDG remains in accordance with current AAAHC/OSHA/HSI infection control practices. AFI 44-108, Infection Control Program outlines the following.

1.1.1.1 CDC Guideline for Environmental Infection Prevention in Healthcare Facilities:

Recommendations of CDC and the Healthcare infection Prevention Practice Advisory

Committee (HICPAC). MMWR 2003; 52 (No. rr-10)

1.1.1.2. US Department of Labor, Occupational Safety and Health Administration. OSHA instruction: enforcement procedures for the occupational exposure to blood borne pathogens.

Washington, DC: US Department of Labor, Occupational Safety and Health Administration, 2001; directive no. CPL 2-2.69.

1.1.1.3. US Department of labor, Occupational Safety and Health Administration. 29 CFR

Part 1910.1030. Occupational exposure to blood borne pathogens; needle sticks and other sharps injuries; final rule. Federal Register 2001; 66: 5317-25.

1.1.1.4. Accreditation Standards for Processing Reusable Textiles for Use in Healthcare

Facilities

1.1.1.5. Healthcare Laundry Accreditation Council (HLAC), Accreditation Standards for

Processing Reusable Textiles for Use in Healthcare Facilities, 2006

1.1.2. Pick-up. Weighing shall be done by contractor personnel in the presence of a government representative prior to pick-up. The contractor shall verify weight by signing a pick-up ticket for the items being picked up and such signature constitutes his agreement to the government's weight unless specific exception is taken. The pickup slip will be retained by the government for computing variance in weight when clean/dry laundry is delivered.

1.1.3. Delivery. On linen delivered, the contractor will record number of pounds/pieces delivered on the delivery ticket and the government representative shall verify this amount. The contractor shall provide the tickets and furnish the government the original and one copy.

Difference in bulk weight for laundry returned shall not exceed 7% from bulk weight recorded on the prior day pick-up. Articles shall be delivered at the times, distributed in the manner specified. On day cleaned all linen pieces picked up shall be returned to the facility within 48 hours. No percentage variance shall be allowed for dry cleaned items.

1.2. TRANSPORTATION OF SOILED AND CLEAN ARTICLES.

1.2.1. Laundry carts and/or trucks used for transportation between the 17th Medical Group

(MDG) and the laundry facility shall be cleaned with a germicide accepted by the 17 MDG

Infection Control committee, prior to transporting cleaned linen.

1.2.2. All linen items shall be returned to the facility wrapped in clear plastic. Clean linen shall be handled in such a manner as to prevent contamination. Linen items are to be grouped by type, i.e., sheets, pillowcases, patient gowns, scrubs, bath towels, wash clothes, etc.

1.2.3. Clean articles shall be delivered prior to pickup of soiled articles. All clean articles are to be protected from contamination and soiling during transit to designated delivery points.

1.3. HANDLING REQUIREMENTS. The contractor is responsible for properly handling contaminated laundry, in accordance with the “Infection Control” section (Linen and Laundry sub-section) of the JCAHO Guidelines. The contractor shall comply with all certification or labeling requirements arising from state or local department of health regulations. Delivered finished apparel shall conform to the Standards and Recommendations of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), OSHA, and generally accepted industry standards of quality of cleanliness, finish, and appearance.

1.3.1. Routine Handling of Clinic Laundry.

1.3.1.1. Handle contaminated textiles and fabrics with minimum agitation to avoid contamination of air, surfaces, and persons (36,293,355,356). Category IC (OSHA: 29 CFR 1910.1030 § d.4.iv)

1.3.1.2. Do not sort or pre-rinse contaminated textiles or fabrics in patient-care areas (293).

Category IC (OSHA: 29 CFR 1910.1030 § d.4.iv)

1.3.1.3. Use leak-resistant containment for textiles and fabrics that have the potential to be contaminated with blood or body substances (293,355). Category IC (OSHA: 29 CFR 1910.1030

§ d.4.iv)

1.3.1.4. Identify bags or containers for contaminated textiles with labels, color coding, or other alternative means of communication as appropriate (293). Category IC (OSHA: 29 CFR

1910.1030 § d.4.iv)

1.4. WORKMANSHIP AND SANITATION. All laundry will be delivered in a sanitary and thoroughly laundered condition. All work performed shall be done under sanitary conditions, in accordance with generally accepted industry standards and Department of Health Regulations.

The contractor’s facility shall be open to inspection of sanitary conditions at any time by a representative of the government and the government reserves the right to perform or cause to have performed any tests necessary to determine the sanitary condition of articles delivered by the contractor. All articles shall be kept segregated in the contractor’s plant and handled separately from any other customer’s work that may be in progress. The contractor shall ensure that at no time Goodfellow AFB articles come into contact with articles of other customers that may be in progress.

1.4.1. Laundry Facilities and Equipment

1.4.1.1. Maintain the receiving area for contaminated textiles at negative pressure compared with the clean areas of the laundry in accordance with AIA construction standards in effect during the time of facility construction (1,350--352). Category IC (AIA: 7.23.B1, B2)

1.4.1.2. Ensure that laundry areas have hand washing facilities and products and appropriate PPE available for workers (1,293). Category IC (AIA: 7.23.D4; OSHA: 29 CFR 1910.1030 § d.2.iii)

1.4.1.3. Use and maintain laundry equipment according to manufacturers' instructions (353,354).

Category II

1.4.1.4. Do not leave damp textiles or fabrics in machines overnight (353). Category II

1.4.1.5. Disinfection of washing and drying machines in residential care is not needed as long as gross soil is removed from items before washing and proper washing and drying procedures are used. Category II

1.4.2. Laundry Process.

1.4.2.1. If hot-water laundry cycles are used, wash with detergent in water >160 º F (>71

º C) for

>25 minutes (1,270). Category IC (AIA: 7.31.E3)

1.4.2.2. Follow fabric-care instructions and special laundering requirements for items used in the facility (364). Category II

1.4.2.3. Choose chemicals suitable for low-temperature washing at proper use concentration if low-temperature (<160 º F [<70

º C]) laundry cycles are used (365--370). Category II

1.5. UNSERVICEABLE ARTICLES. All unserviceable articles and non-repairable articles shall be returned in a separate bundle marked as “unserviceable”. All unserviceable articles will be replaced by the contractor at no cost to the government.

1.6. NON-REIMBURSABLE REPAIRS. The contractor shall repair, at no additional cost to the government, all minor rips, tears, open seams and holes using thread and materials of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. Minor is defined as less than four (4) inches. In addition, the contractor shall replace all broken or missing buttons with buttons of matching color and similar appearance and quality.

1.7. REWASH/RECLEAN OF LAUNDERED OR DRY-CLEANED ARTICLES. Any articles found to have been unsatisfactorily laundered or dry-cleaned shall be rewashed or dry-cleaned, at no additional cost to the Government. The government representative will notify the contractor’s representative after the unsatisfactory condition is discovered. The articles(s) shall be rewashed and returned at the next delivery. Contractor shall ensure rewash articles are segregated from other laundry articles when returned. Contractor shall also ensure that articles are readily identifiable upon return to the government as rewash articles. For example, articles may be labeled with a tag stating, “Rewashed.”

1.8. MISSING/LOST ARTICLES. If any article is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue a shortage ticket to the Clinic POC. The article shall be included in the next regularly scheduled delivery at no additional cost to the

Government. Articles not delivered within 24 hours of the original scheduled delivery date will be considered missing. If missing articles are not delivered by the last workday of the month they will be considered lost. The contractor shall assume full liability for all lost, damaged or destroyed articles at contractor’s facility, and those not attributable to Government negligence.

1.9. EMPLOYEE EDUCATION AND SAFETY.

1.9.1. Employees will participate in relevant continuing education program with documentation available: training in personal hygiene, hand washing, bloodborne pathogen transmission, proper use of personal protective equipment (PPE) new techniques, products, equipment, and infection control policies.

1.9.2. Personal protective equipment available and in use: gowns, aprons, masks, eye protection.

1.9.3. Hepatitis B vaccine required/offered for all employees at no cost to them. If employee declines vaccination a letter of declination must be on file.

2. SERVICE DELIVERY SUMMARY.

Performance Objective SOW Paragraph Performance Threshold SDS-1 Pickup/Delivery Services is accomplished on the dates and within the hours specified

1.2, 1.8 Appendix 1 No more than 1 late delivery per month

SDS-2 Correct quantities of laundry are delivered

1.2 and Appendix 1 No more than 3 incorrect quantities delivered per month SDS-3 Laundry & Dry Cleaning Services:

Finished articles conform to applicable regulations and accepted industry standards of quality, cleanliness and appearance

1.2 thru 1.9. No more than 5 articles returned for re-performance per month

SDS-4 Packaging: 1.2 thru 1.9. No more than 3 incorrect packaging per month.

2.1 QUALITY ASSURANCE. The government shall evaluate the contractor’s performance under this contract in accordance with the standards set forth in the Service Delivery Summary.

Government personnel will record all observations and notify the contract manager if an observation indicates defective performance.

Linen Quality Control

a. The government reserves the right to conduct an inspection in the laundry facilities at any reasonable time.

b. All product and procedural changes must be reviewed and approved by the Contracting Officer prior to implementation.

c. Microbial sampling shall be done by and at the discretion of the

Contracting Officers Representative.

d. There shall be on file at the laundry, current copies of quality control tests of the formula. These tests shall be available to the surveyor and shall include at a minimum: temperature checks, detergent titration, chlorine concentration and pH levels. Where any quality control checks have identified non-compliance, corrections shall be made within 24 hours.

e. The contractor shall have a prior successful history in providing medical facility laundry services.

f. All plumbing shall be installed to be in compliance with the National

Standard Plumbing Code or the Uniform Plumbing Code and maintained in good working order.

g. The contractor shall provide the 17 MDG with annually updated infection control, safety, and quality assurance policy and procedures.

The hospital will review and consult with the contractor on pertinent issues.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

No property/services will be furnished by the Government.

4. GENERAL INFORMATION

4.1. Quality Control. The contractor shall establish and maintain a complete Quality Control

Program to ensure laundry and dry cleaning services are performed in accordance with the terms of this contract and commonly accepted commercial practices. A copy of this plan shall be provided to the Contracting Officer for acceptance. The plan shall include the procedure followed to identify, prevent, and ensure non-recurrence of defective service.

4.2. Point of Contact. The contractor shall provide a point of contact that shall be responsible for performance of the work. The name of this person and any alternate(s) shall be designated in writing to the contracting officer upon award of the contract.

5. INSTALLATION ACCESS.

Installation access is restricted to only authorized persons and their vehicles. Authorization to enter Goodfellow will be granted following a process of identity proofing and vetting, for each unescorted visitor to determine fitness of the individual. Prior to allowing access to Goodfellow, a minimum of a National Crime Information Center (NCIC) will be completed on all contract employees requesting unescorted access to validate the visitor’s fitness. The contractor and DoD

ID card holding sponsor shall ensure a Defense Bio-Metric Identification System (DBIDS) identification card or pass is obtained for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. The contractor shall submit a written Base Access List (BAL) request on company letterhead to the contracting officer listing the following:

5.1. Contract number, location of work site, start and stop dates, days of the week entry/access is required, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes.

5.2. The contracting officer/sponsoring agency will endorse the request and forward it to the

Security Forces Pass and Registration office for processing. When reporting to the registration office to obtain a pass, the contract employee will provide a valid driver's license, current vehicle registration, valid vehicle insurance certificate.

5.3. Contract employees will report to Pass and Registration with 30 days from the date of the

BAL to receive the access card/pass. After 30 days, the contractor and sponsoring agency must renew the BAL. Contract worker access passes provided by Security Forces will not exceed 180 days. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

5.4. Authorization to enter Goodfellow AFB will be immediately denied in instances revealing the following: felony conviction within 10 years, any violence within 7 years, indecent acts with minors, violence with a weapon, terrorist threats, repetitive history of criminal activity or any other misconduct the commander determines may have a negative effect on good order and discipline or installation security. All information is subject to review and recommendation by the Defense Force Commander. Personnel denied entry will be provided instructions on how to appeal the decision.

5.5. The contractor and base sponsoring agency will ensure all employees are instructed on installation entry access, vehicle processing procedures and traffic enforcement, and shall retrieve all base pass identification media from employees departing for any reason before the contract expires (e.g., terminated for cause, retirement). The retrieved entry passes will be turned in to the contracting officer or the installation Pass & Registration office.

Appendix 1

Delivery and Pick Up Schedule

The following chart specifies pick up points and delivery dates for this contract, to exclude holidays except as specified. All laundry and dry cleaning will be processed and returned by the count the following day after pickup.

DELIVERY/PICK UP LOCATION DELIVERY/PICK UP DATES & TIMES

Medical Treatment Facility

(Goodfellow Clinic)

271 Ft Richardson Ave

Bldg 1001

Goodfellow AFB, TX 76908

Delivery Points:

Dental – Rm# 128

Primary Care – Rm# 235

PT- Rm# 167

X-Ray – Rm # 189

Lab – Rm # 183 Student Clinic – Rm # 290

POC: Medical Logistics Flight

(325)654-3066/3993

Tuesday – Between the hours of 7:30 a.m. and 10:30 a.m.

(local time).

Appendix 2

17 Medical Group

Monthly Linen Requirement/Request

DEPARTMENT: PT

ITEM NUMBER REQUIRED

Pillow case, White 400 Towel, Bath, White 450

DEPARTMENT: Lab

XL Impermeable Lab Coats 5 L Impermeable Lab Coats 5 M Impermeable Lab Coats 5

DEPARTMENT: Family/Peds/Womens

Pillow case, White 10 Sheet, Twin Flat, White 20 Blanket, Twin, White 20 Towel, Bath, White 20 Curtain, Cubicle/Privacy/Track 40 Surgical Towel 20 Gown, Examining, Adult 15

DEPARTMENT: Student Clinic

Pillow case, White 20 Sheet, Full Flat, White 40 Blanket, Twin, White 25 Towel, Bath, White 20

DEPARTMENT: Radiology

Pillow case, White 40 Sheet, Twin Flat, White 2 Gown, Examining, Adult 20

DEPARTMENT: Dental

ITEMS NUMBER REQUIRED

X-Small Scrub Tops 30 Small Scrub Tops 60 Medium Scrub Tops 210

Large Scrub Tops 120 X-Large Scrub Tops 60 X-Small Scrub Pants 30 Small Scrub Pants 60 Medium Scrub Pants 210 Large Scrub Pants 90 X-Large Scrub Pants 90 Small Lab Coats 10 Large Lab Coats 10 X-Large Lab Coats 10

SHEETS, TOWELS & PATIENT GOWNS

Blanket, Twin, White 10 Washcloth, White 6 Surgical Towel 80