FSH BLDG 4011A Internet SOW 10 Sept 24.docx

STATEMENT OF WORK

Commercial Internet & Wi-Fi Services

802 FSS OL-C/FSDE

JBSA Fort Sam Houston Education Office (4011A) 2427 Hood St. Bldg. 4011A JBSA Ft. Sam Houston, TX 78234 10 September 2024 Revision 1

1. GENERAL INFORMATION. The Contractor shall furnish, install, test, and provide wireless and wired commercial internet capability for the JBSA Fort Sam Houston Education Center located at 2427 Hood St. Bldg. 4011A JBSA Ft. Sam Houston, TX 78234. The Contractor shall provide all management, tools, supplies, equipment, and labor necessary for the assembly, installation, and monthly service of wireless commercial internet. The Contractor shall be responsible for a Heat Map to determine number of wireless access points(WAP) for coverage. The Contractor shall provide commercial internet service at 300MB, service shall be available 24 hours a day, 7 days a week, and be reliable.

2. DESCRIPTION OF SERVICES. This an annual service contract with a base year and two option renewal years. The Contractor shall provide expeditious delivery, assembly, and continued service on a monthly basis. The Contractor will provide a proposed project schedule reflecting a timeline to complete all activities needed to provide the internet services which will be fully operational by NLT 15 October 2024.

2.1 OBJECTIVE. The Contractor install, test, and make operational all equipment hardware, software and cabling to provide wireless and hard wired internet service. The Contractor will provide a proposed project schedule reflecting a timeline to complete all activities needed to provide the internet services which will be fully operational by 15 October 2024. Additionally, the Contractor shall provide drawings/illustrations, specifications, product details, manuals, labor, tools, equipment, supplies, transportation, materials and supervision necessary to accomplish this project. The Contractor may use current Ethernet cables, routers, and Wi-Fi access points in place if they meet specifications. The Contractor will provide installation, specifications, and illustrations of layout and products to contract administrator within 15 calendar days after contract award.

2.2 SPECIFICATIONS. Contractor must comply with the following installation specifications:

a) 300MB Circuit

b) The government will provide the circuit path from the Base Commercial Demarc location. Contractor shall ensure all connections are fully operational with commercial internet service to fulfill this contract.

c) The facility will require wireless access coverage for the area depicted on the layout in Attachment 1.

d) The facility will require 15 hardwired LAN drops in Room 17 on the layout in Attachment 1, existing cabling may be used.

3. INSTALLATION. Communication infrastructure designs and installation of all hardware, software and infrastructure will follow: American National Standards Institute (ANSI) /Electronic Industry Alliance (EIA) /Telecommunications Industry Association (TIA) guidelines. All communications “Installation Practices” will conform to the Unified Facilities Criteria (UFC), and BICSI Information Transport Systems Installation Methods Manual (ITSIMM). The vendor will not disturb existing Air Force (AF) NIPR Net systems. Only the commercial internet services are being serviced on this project. The building has easy access to the communication room for installation of cabling and access points. The 502 CS will conduct a quality assurance inspection, with the contactor, throughout the installation and prior to final acceptance.

3.1 Cables and Wiring. All fixed installed cable becomes a part of the permanent structure and originate/terminate at locations with clearly labeled patch panels, wall plates or floor boxes (if applicable). Any cabling, jacks, wall plates or associated hardware required to complete the installation in a professional manner will be the responsibility of the Contractor. Unused, existing cabling may be used. Any visible or semi-visible wall, floor or ceiling penetrations will be covered and/or dressed out in a professional manner to blend or closely match the immediate room décor. Wiring and equipment will be clearly labeled - any adhesive backed, device printed label is acceptable. NO handwritten or paper labels will be accepted at completion of installation. Equipment will be clearly but discretely labeled to indicate function. Cable should be labeled according to usage.

3.2 ACCESSORIES AND INCIDENTALS. Contractor shall provide all incidentals necessary and all incidental hardware shall be installed in accordance with manufacturer’s recommendations. Adhesives, fasteners, nails, etc. shall be furnished by the Contractor.

3.3 MAINTENANCE. At a minimum, the Contractor shall monitor on-premises equipment, connectivity, signal quality, and capacity 24/7/365 and notify the government within 4 hours during normal duty hours if there is a degradation of services being provided. The contractor shall provide the Government with helpdesk/customer support point of contact for reporting outages/issues with service and provide the Government at a minimum a 2-week notice of maintenance actions that could impact the end-users. The contractor shall dispatch maintenance personnel to repair on-premises breaks within 1 workday. Work areas shall be maintained in a neat, clean, safe condition and all trash, debris, and garbage which Contractor generates must be removed and disposed of off-base.

3.4 PROJECT COORDINATION. The Government’s Point of Contact (POC) must be briefed on any work that needs to be accomplished and provided with a written work order documenting all work performed or services provided. All service calls shall be responded to without undue delay, within 1 day of notified. The Contractor shall be responsible for ensuring all Contractor and sub-Contractor personnel are instructed on performing service on Government property and are properly badged and easily identifiable. The Contractor shall specify the starting time and duration of any service interruptions along with what areas that will be affected but must complete the work during Education Center duty hours outlined in the Statement of Work (SOW).

3.5 QUALITYASSURANCE. The Contractor shall provide verbal notification to the on-site Government POC immediately after the service call has been completed; the on-site Government POC is located in the building. Substandard or incomplete work will not be accepted, and the Contractor will be required to perform work until the issues are corrected.

3.6 USER SUPPORT. The Contractor shall provide support for installation and connectivity service for the hardwired and wireless points for the duration of the contract. The Contractor will provide helpdesk support to include remote troubleshooting during normal work hours and capability for content filtering/security controls.

3.7 COMPLETION OF WORK. Upon completion, the Government will conduct an inspection of all services installed. The Contractor shall ensure that work for this project is performed in accordance with the criteria herein, and that all equipment and systems shall be fully operational at the completion of work for this project. The Contractor shall provide communication “As Built” drawings; location of all data drops, cable management, as well as communication room layout with rack equipment elevation drawing and an accurate Heat Map of WAP’s surface coverage. All surfaces and floor surfaces around the work site shall be cleaned. Illustrations / drawings shall be delivered and accepted by Government POC.

Documentation: The Contractor shall provide the Contracting Officer with all documentation compiled during the project. This documentation shall include, but not limited to the following:

• Product Inventory

• User Guides/manuals from all equipment manufacturers as needed

• As-Built Documentation (to include wiring diagram)

3.8 COMMERCIAL WARRANTY. The Contractor assumes responsibility to maintain warranty of all provided equipment and infrastructure installed. The printed terms and conditions of such warranties will be provided to the Government with the delivery of any supplies/equipment or services covered.

4. PROJECT MANAGEMENT. The Government’s POC will be available during the performance of work. The Contractor shall provide and designate a responsible employee (the supervisor) to supervise work and to coordinate with the Government’s POC throughout all phases of work to be performed. The Contractor’s supervisor shall conduct daily quality reviews during the time any work is being done by the Contractor’s employees. The Contractor shall coordinate with the Government’s POC on specific dates of maintenance repairs to de-conflict scheduling of the JBSA-Education Center mission activities. This will minimize disruption and allow the Contractor to complete repair work. The Contractor shall furnish and install all required facility and utility connection for any maintenance activities. The Contractor shall maintain documentation of the maintenance and repair activities, equipment testing, and inspection of the infrastructure. The Contractor shall provide a diagram of all equipment connection points in Adobe (pdf) format to the Government as needed during the duration of the contract.

5. GOVERNMENT PROPERTY. The Contractor shall not use Government facilities or other Government property for personal or other business not related to this contract. The Government will not provide any Government furnished property to include equipment/material or services to the Contractor for performance of this contract. The Government will not provide lavatory facilities to Contractor located on site. The Contractor shall use good judgment in the conservation of Government utilities. The Contractor shall also adhere to and enforce prevailing energy conservation practices.

5.1 PROTECTION. The Contractor shall take precautions to prevent damage to Government property. The Contractor shall repair or replace damaged items or damages incurred by the Contractor at no additional cost to the Government. NOTE: The Contractor shall maintain and perform general area policing around the facilities and return the area to the satisfaction of the Government upon the project’s completion.

6. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES. The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract. The Contractor shall deliver a 100% fully operational facility to the Government for personnel occupancy.

6.1 MATERIAL. The Contractor shall ensure that they are providing all equipment and materials necessary for the successful accomplishment of the requests within this contract.

6.2 STORAGE OF PRODUCTS DURING TEAR DOWN AND INSTALLATION. This is an occupied building. Materials shall be stored on site in such a manner that the continuing working operation is not impaired. Aisles must remain open and marked in compliance with OSHA29 CFR1910.22(a)1 and OSHA29 CFR1910.22(d)2.

6.3 SPECIAL QUALIFICATIONS. If required, technicians shall be licensed by the State of Texas for execution of all on- site repair/maintenance functions as delineated in the SOW. All contract employees shall have the appropriate local state license and/or certification to service or maintain equipment associated with this requirement. In addition, the Contractor shall provide employees qualified to perform electrical and electronic troubleshooting, repair, testing, diagnostics, and programming, as necessary, for the maintenance of the support systems.

7. HOURS OF OPERATION. Normal Hours of Operation. The Contractor shall perform the services required between normal duty hours from 7:30 a.m. to 3:00 p.m., Monday through Friday, except federal holidays, unless it is an urgent or emergency requirement. When a holiday falls on a regular workday, the maintenance or repair services shall be rescheduled in the same week of the holiday.

7.1 FEDERAL HOLIDAYS.

New Year’s Day – 1st of January Martin Luther King Day – 3rd Monday in January President’s Day – 3rd Monday in February Memorial Day – Last Monday in May Juneteenth– 19th of June Independence Day – 4th of July Labor Day – 1st Monday in September Columbus Day – 2nd Monday in October Veteran’s Day – 11th of November Thanksgiving Day – 4th Thursday in November Christmas Day – 25th of December

7.2 URGENT/EMERGENCY WORK AFTER NORMAL DUTY HOURS, WEEKENDS, AND HOLIDAYS. The Contractor may be required to work after normal duty hours, weekends, or holidays to complete all requested urgent/emergency maintenance or repair services. The Contractor shall notify the Government’s POC and CO of any work performed after duty hours, weekends, or holidays for informational purposes only.

8. CONTRACTOR LIABILITY. The Contractor is not considered an agent of the Government, therefore, during the performance of this contract services, the Contractor will be liable and will hold harmless the Government against all actions or claims for damages to persons and property due to the fault, negligence, wrongful act, or wrongful omission of the Contractor or their agents. The Government is not responsible for damage to personal supplies or equipment of the Contractor. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, or to personal property as a result of fire, theft, accident, natural disaster, or other events. The Contractor is liable for all damages to Government real property, when it has been determined by competent authorities that damages were due to Contractor personnel’s negligence.

8.1 DISPUTE PROCESS. Any grievance by the Contractor should be resolved at the lowest level possible. The reporting levels are as follows: the Government’s POC and then the Contracting Officer (CO).

8.2 CONFLICT OF INTEREST. The Contractor shall not employ any employee of the Government or the Department of Defense either military or civilian if such employment would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of Defense unless such person receives prior approval in writing from the CO.

9. REGULATIONS & COMPLIANCE. The Contractor shall comply with all local, state, and federal laws and regulations that control any work performed. The Contractor shall comply with and keep informed of any changes to these laws and regulations throughout the period of the contract. The Contractor is a recognized professional and is expected to be knowledgeable of all laws and regulations pertaining to this SOW.

9.1 MEETINGS. The contractor may be required to attend various meetings with the Government, Facility Manager and/or CO. These meetings may include, but are not limited to, a post award conference or meetings to discuss any contractual issues or concerns.

9.2 SECURITY, FIRE AND MEDICAL SERVICES. The Government will provide police and fire protection services to the Contractor. Contractors shall dial 911 advising them of the installation and location for emergency force protection or fire response. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. The Contractor may be required to prepare necessary documentation and reimburse the Government for the cost of emergency medical treatment.

9.3 SMOKING IN AIR FORCE FACILITIES. Contractors are advised that the AF has placed restrictions on the smoking of tobacco products in AF facilities. AFI 48-104, Tobacco Free Living, outlines the procedures used by the commander to control smoking in our facilities. Contractors and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

9.4 JOINT BASE SAN ANTONIO (JBSA) TRAFFIC CODE. Applicable Traffic Codes will be enforced and apply to all personnel operating vehicles on a JBSA installation. The governing instruction for all Traffic Codes is AFMAN 24-306 . The Contractor shall ensure that all employees operating company vehicles on base have a proper and current license as required by the base and Texas law. They shall also comply with all base and local traffic regulations. Contractor vehicles shall have all proper accessories, tie-downs, signage, and operating lights when operating on a military base. Contractor shall have current and adequate liability insurance on all vehicles as required by Texas law.

9.5 CELL PHONE USAGE. Contractors are advised that DoD Instruction (DoDI) 6055.04 prohibits cellular telephone usage when approaching, entering, or exiting any installation gate. Cell phone usage by drivers on installations is prohibited in moving vehicles unless used with a hands-free device. The installation Security Forces Squadron (SFS) is strictly enforcing this regulation. Those found in violation of this regulation are subject to be ticketed.

9.6 BASE FIRE PREVENTION PROGRAM. The Contractor will be required to comply with the applicable Fire Prevention Program, for JBSA military installations. The applicable directive is UFC 3-600-01.

10 SECURITY REQUIREMENTS. The Department of Defense requires all installations to appropriately proof and vet all Contractors and vendors providing service to JBSA Fort Sam Houston prior to granting access. Contractor and vendor companies requiring access to JBSA Fort Sam Houston must request credentials for their employees. Credentials may be issued for up to one year. All personnel will be proofed and vetted for fitness prior to approval. Vetting is an evaluation of an applicant’s or a card holder’s character and conduct for approval, acceptance or denial for the issuance of an access control credential or physical access Identity proofing is the process of providing or reviewing federally authorized acceptable documentation (INS Form I-9) for authenticity.

10.1 INSTALLATION ACCESS. The Government POC will be responsible to coordinate access for all Contractor designated employees. The Contractor is required to ensure all personnel maintain a valid and non-expired pass for JBSA installations. A criminal history check will be conducted on all Contractors requiring base access. The Contractor shall provide the Government POC a current list of employees needing access within 5 working days after receiving award or notice of award. The list shall include employee’s full name, date of birth, state driver’s license/state ID number with state of issue and country born in. Notification of the Contractor’s additions and deletions shall be provided with the same information listed above and within five (5) working days. Within ten (10) business days after receipt of the list, the Government will notify the Contractor that installation access passes are available for those employees clearing the criminal history check. Contractor shall return all issued installation badges and passes when the contract is completed or when a Contractor employee no longer requires access to the installation.

10.2 PHYSICAL SECURITY. The Contractor shall comply with Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The Contractor shall safeguard all Government property utilized or accessed in the performance of this contract. At the close of each work period, the Contractor shall coordinate with the Government representative to validate the worksite is secure.

10.3 WEAPONS, FIREARMS, AND AMMUNITION. Contractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on JBSA military installations.

10.4 REPORTING REQUIREMENTS. The Contractor shall comply with AFI 71-101, Volume 1, Criminal Investigations Program (Chapter 2, paragraph 2.7) and Volume-2, Protective Service Matters, (Paragraph 1.2). Contractors shall report to Security Forces any information or circumstances which may pose a threat to DoD or Contractor, resources, or DoD information.

11 SAFETY. The Contractor shall establish and maintain a comprehensive safety program that is designed to prevent mishaps involving Contractor and Government personnel, facilities, and equipment. Contractor shall provide this plan to the Government within five (5) days after formal request. The Contractor shall comply with all safety regulations and guidance to include 29 CFR 1910, Occupational Safety and Health Administration. The Government may issue an order to the Contractor to stop all or part of work until all safety violations are corrected. The Contractor shall notify the Government’s POC immediately and maintain an accurate record of any safety violations, personnel, and vehicle accidents or other mishaps resulting in injury or death, or in damage to Government property, supplies, and/or equipment. A full written report of the facts and the extent of such contractor accidents and/or damages shall be provided to the Facility Manager and CO within one (1) business day.

Attachment 1 Building Layout image1.png