Revised on 15Dec2022 - PWS METC AC 20221122.pdf

PERFORMANCE WORK STATEMENT

FOR

ADMINISTRATIVE AND CLERICAL SUPPORT

22 November 2022

Revised 15 December 2022

1. DESCRIPTION OF SERVICES / GENERAL INFORMATION. The Contractor shall provide all management, tools, supplies, equipment, and labor necessary to provide non-personal services in administrative and clerical support to work in a training environment at the Medical Education and Training Campus (METC), Joint Base San Antonio (JBSA)–Fort Sam Houston, TX.

1.1. DESCRIPTION OF SERVICES. The contractor shall provide Five (5) qualified and experienced full-time equivalent (FTE) personnel for direct programmatic support to perform a variety of day-to-day functions of the METC Operations (OPS) Division. The contractor shall execute a variety of administrative/clerical duties requiring knowledge and an understanding of the organization programs and procedures related to the work of the METC OPS Division. The contractor shall perform tasks which include but not limited to: all administrative functions and support matters related to plans and programs, task management coordination, emergency management, safety and security policies for personnel and facilities throughout the campus. The contractor shall gather, organize and analyze data, develop information and consider available solution or alternative methods of proceeding that minimizes risk to METC personnel and facilities to the greatest extent possible. Conduct operational accountability and effectiveness review of assigned facilities to ensure benchmarks are being implemented and maintained as required.

NOTE: See Appendix D for a list of Education/Experience and/or Special Qualifications.

1.1.1 Work in close coordination with the METC OPS Division Managers and Contracting Officer Representative (COR) to handle multiple tasks supporting functions in a complex campus environment. Have a thorough understanding of the mission, objective, and organizational structure (on and off-site; Federal and Contract employees) of the office to which assigned, in order to better interface and facilitate communications with other divisions, departments and units.

Establish long range calendar of events, training exercises, and ceremonies that affect assigned facilities across the campus. Provide support for direct programmatic support and assist with resources and ensuring appropriate implementation. Analyze, retrieve, evaluate data gathered, submit a report and develop information, and consider available solutions or alternative methods to functional operate.

1.1.2 Perform administrative/clerical functions requiring input and retrieval of data in/from various information technology support systems. Prepare variety of special, complex or one-time reports, summaries, or replies to inquiries, charts and statistics from a variety of sources as requested. Establish and maintain daily logs, which will be submitted electronically to the METC OPS Division Managers and Contracting Officer Representative (COR) by close of the business day. Protect confidentiality of records/logs and mark appropriately when necessary.

1.1.3 Provide access control for a front desk to include reviewing visit requests, issue badges, program badges, create badges, input visits into visitor management system. Receive all incoming personnel. Answer assigned facility phone calls and record them on the daily activity log.

Determine nature of facility requests and refer personnel to appropriate staff, support and class locations across the campus. Assist visitors and callers when routine procedural matters are involved. Verify credentials and use sign-in procedures, visitor badges, and escorts. Prepare reports; incident logs and complete other record keeping as required. Complete and track work orders. Request information needed from other offices for periodic or special reports, inquiries, etc. Assist with tracking and documenting material, publications and equipment. Above reports shall be submitted to the OPS Division Managers and Contracting Officer Representative (COR).

1.1.4 Execute functions to in-process and out-process individuals in accordance with established standard operating procedures. Search, retrieve and update documents in the databases and file as necessary. Create work order folders, maintain records of all maintenance inquiries, and respond to campus support inquiries. Prepare and develop correspondence, reports, logs, memorandums, presentations, and other forms of communication for distribution across various organizations on site and off site as directed by the OPS Division Managers and Contracting Officer Representative

(COR).

1.1.5 Prepare, obtain, and coordinate authorization to install, relocate, remove or update equipment using approved forms and processes. Monitor and operate computer systems at the main/front desk of assigned facilities, communications systems, and other devices or building equipment located on or near the workspace. Notify the OPS Division Managers and Contracting Officer Representative (COR) immediately if any of the systems in assigned area of responsibility malfunctions, fails completely, or otherwise needs maintenance.

1.1.6 Upon arrival and before departure ensure assigned facilities are appropriately secured;

upon arrival log into the computer systems and before departure log out of the computer system.

Be familiar with the name, address, and location of shelter-in-place, emergency assembly areas and storm areas of his/her workspace, as well as localized instructions for inclement weather conditions. Be familiar with Academic program name, course length and the locations within the campus facility. Provide facility information to visitors, staff, and faculty as well as emergency response personnel when applicable.

1.1.7 Prepare, maintain and submit Serious Incident Report (SIR) that affect assigned facilities.

The SIR shall be submitted electronically to OPS Division Managers, Division, Academic Department, Service Component, and COR within two (2) hours after the incident has been identified.

1.1.8 Ensure specific doors are locked or unlocked at specific entrances/exits, this includes interior and exterior doors. Ensure lights are turned on or off in their duty area at specific times.

1.1.9 Administrative clerks shall resolve all substantiated customer complaints within five (5) business days after notice of compliant.

1.2. GENERAL INFORMATION.

1.2.1. CONDUCT. The Government reserves the right to restrict the performance on this contract by any individual who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of METC and its population. Contractor employees shall possess and maintain the qualities of integrity and professionalism that demonstrate a positive work ethic in relation to the METC mission. Contractor employees shall keep interactions with the military/DoD civilians, other contractors and volunteers at a professional level; avoid unprofessional relationships which may create the appearance of favoritism, misuse of position, or reflect poorly on the METC mission. Furthermore, contractor employees shall refrain from disruptive, offensive, or otherwise improper behavior that undermines order and discipline.

Employees shall be neatly groomed and wear appropriate attire (Business Casual) while serving in official capacity as determined by the respective METC OPS Division/Program Managers and/or COR. The Contracting Officer may request that any Contractor employee, whose conduct or appearance in the opinion of the Contracting Officer, interferes with proper order or professionalism correct the identified behavior. If the contractor employee refuses, they may be disqualified from providing services and removed from the installation. The Prime contractor will comply with such requests and provide prompt replacements suitable to the government. Removal under other circumstances will be subsequent to, and at the direction of the Contracting Officer only. If a situation meriting removal occurs, the COR will contact the Contracting Officer and the Contractor representative within twenty-four (24) hours. A meeting may be required with the Contracting Officer, COR and Contractor representative to discuss further actions.

1.2.2. Identification of Contractor Employees: All contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. The contractor shall ensure that all documents or reports produced by contractor employees are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.2.3. Name Tags. The contractor will provide name tags for contractor personnel identifying them as contractor personnel providing services at government facilities under this contract.

Contractor personnel shall wear this name tag in a visible area at all times during work performance. Note: This is at no cost to the Government.

1.2.4 Media Inquires: Contractor personnel shall not respond to any media inquiries nor provide interviews, comments, or any other responses to the media regarding any subject related to this contract. All inquiries or complaints from the media or other sources shall be immediately relayed to the COR.

1.2.5 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their privately-owned vehicle while on any JBSA installations.

1.3. QUALITY CONTROL. The contractor shall be responsible for quality control for all work accomplished during the performance of the task. The contractor shall provide and maintain a Quality Control Plan (QCP) which ensures the requirements in this PWS are met. The QCP will be considered acceptable and approved unless the contractor is notified by the Contracting Officer (CO) prior to award. The QCP shall be included in the technical proposal for evaluation and acceptance. As a minimum, the contractor shall develop quality control procedures that address the areas identified in section 2, Service Summary. In addition, the Quality Control Plan (QCP) shall contain, at a minimum:

Contractor’s plan to address complaints received from the Government and resolve issues within five (5) days after notice.

The inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title/organizational placement of the inspector(s).

The methods used for identifying and preventing defects in the quality of services performed.

Records must document all inspections and corrective or preventative actions taken.

Note: Contractor shall define in their Quality Control Plan (QCP) internal procedures to cover fluctuations in staffing, vacancies, and/or employee absences. Added:

Expectation is that other FTE’s will cover down in the event of unplanned absences/sick days – temporary FTE not required unless vacancy is expected to be greater than 15 days.

The Contractor shall also identify any applicable commercial and industry Safety Standards and include them in the QCP. The Contractor shall provide the Government the contact information, to include business telephone, cell phone if necessary, and business email address of a designated Quality Control inspector, who shall be available to respond to the Government’s request by the next business day after notification. Note: After contract award, if any changes are required to the QCP the Contractor shall provide a revised QCP within 5 days therefore.

1.3.1. QUALITY ASSURANCE. The Government will periodically evaluate the contractor’s performance by appointing a Contracting Officer Representative(s) (COR) to monitor performance to ensure services are received. The COR will evaluate the contractor’s performance in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP) for this requirement.

1.3.2. HOURS OF OPERATION. The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

Normal duty hours are as follows:

Monday-Friday: From 0730 hours to 1630 hours

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Any work performed outside of the hours must be coordinated through the COR and approved by the Contracting Officer.

1.3.2.1. Routine or Situational Telework Contractor shall submit teleworking requests to the COR with full justification information. The government reserves the right to deny and/or authorize routine or situational telework on a case-by-case basis. Examples include, but are not limited to the following:

a) Employee has a short-term need for uninterrupted time to complete work on a complex project or report.

b) Employee is recovering from illness or an injury and is temporarily unable to report to the traditional office physically.

c) Employee receives word of inclement weather and notifies her/his supervisor that s/he would like to opt for unscheduled telework that day.

d) Employee is directed to work from an alternate location as a result of a local, state or national event/crisis.

The contractor shall be responsible for safeguarding any (i.e Government Laptops) provided by the government. Prior to commencing telework, the employee must complete fundamental telework employee training and have a suitable workspace, adequate utilities for installing equipment and a general work environment that is free from interruptions and provides reasonable security and protection of government laptops and governmental information.

1.3.3. HOLIDAYS OBSERVED.

HOLIDAY OFFICIAL DATE

New Year's Day January 1

Martin Luther King, Jr. Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Juneteenth June 19

Independence Day July 4

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veterans Day November 11

Thanksgiving Day 4th Thursday in November

Christmas Day December 25

Note: When any holiday falls on a non-business day (Saturday or Sunday), the holiday is usually observed on Friday (if the holiday falls on Saturday) or Monday (if the holiday falls on Sunday).

1.3.4. SECURITY REQUIREMENTS. Contractor personnel shall complete, as a minimum, a Tier 1 (T1) investigation, before operating government furnished workstations. The contractor shall comply with the Department of Defense (DOD) 5200.2-R, Personnel Security Program, Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, and Air Force Instruction (AFI) 33-200, Information Assurance (IA) Management, requirements.

T1 investigation requests are initiated using the Standard Form (SF) 85 and are submitted to the installation Information Protection Office through the using agency's Unit Security Manager. T1 investigations are different from the Wants and Warrants checks, and are provided by the government at no additional cost to the contractor.

1.3.4.1. The contractor shall fully adhere with the provisions of the referenced publications by having each of their employees who are performing under this contract submit the appropriate forms and maintain a favorable suitability determination to continue performing under this contract. The contractor shall ensure the following is accomplished at least 14 calendar days prior to the required start or desired start date.

1.3.4.1.1. Submit personnel name, email account, contract number, required start date, and telephone contact number to the COR and Unit Security Manager.

1.3.4.2. Schedule an appointment with the Unit Security Manager where services are provided.

For public trust positions, the appointment shall be arranged for the contractor’s first day of work.

The Contractor personnel requiring a T1 investigation cannot start work earlier than the scheduled appointment date with the Unit Security Manager. Contractor personnel requiring a clearance shall follow local security process and official start date shall depend on local processes.

1.3.4.3. Ensure the contractor completes the SF-85 in a secure website called Electronic Questionnaires for Investigations Processing (e-QIP) Direct after the Unit Security Manager contacts the contract employee to establish an account in e-QIP Direct, or (in some cases) completes the SF-85 from a downloadable form on the Office of Personnel Management (OPM) website and sends the completed form to the Unit Security Manager. The contractor shall ensure the contract employee completes the SF-85 before the appointment with the Unit Security Manager when provided an e-QIP account or downloadable form on the OPM website. The employee shall need access to documentation requested on the SF-85 (e.g., current and previous addresses in the past 7 years, zip codes, telephone phone numbers, passport numbers, family member names, SSNs) in order to ensure the SF-85 is completed before the appointment date. The Unit Security Manager may provide instructions with regard to faxing or emailing signature forms for the SF-85 as well as information on completing the FD-258, FBI Fingerprint Card before the appointment date.

1.3.4.4. The appointment with the Unit Security Manager is necessary to ensure:

1.3.4.4.1. The Unit Security Manager is expecting the contracting personnel’s arrival and is available to review and process the SF-85, if not already accomplished through e-QIP.

1.3.4.4.2. The Unit Security Manager obtains or arranges for the fingerprints (FD-258, FBI Fingerprint Card or electronic submission) for submission to the base-level information protection office, if not already complete. Once the fingerprints are processed, the Government shall open an investigation via the Office of Personnel Management (OPM) NP2 Secure Portal. With an open investigation, the local commander may grant interim access to the base and Government computer systems pending the results of the T1 investigation.

1.3.4.4.3. The Contractor personnel completed all security requirements.

1.3.4.5. The contractor shall advise their contracted personnel that a favorable report, verified through the Joint Personnel Adjudication System (JPAS), is needed as a condition of employment under this contract. The contractor understands that, while the unit commander may allow contracted personnel temporary or interim access to Government systems in non-sensitive positions pending the outcome of the T1 investigation (usually through a 90-day waiver), contract personnel shall be immediately removed from the position if the T1 investigation returns with unfavorable or denied adjudication. In addition, the Government shall immediately suspend contract personnel computer access if the T1 investigation is returned with an adjudication of “no determination made”. The Commander shall determine whether to allow the contract personnel to continue in the public trust position or deny computer access, which requires the contract personnel to be removed from the position.

1.3.5. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER.

The services required under this PWS are not designated as mission essential.

1.3.6. RECORDS MANAGEMENT. The contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by Air Force (AF) publication, IAW the AF records management procedures in AFI 33- 322, Records Management Program, paragraph 10, AFMAN 37-123, Management of Records, paragraph 7.4, AFMAN 37-138, Records Disposition Schedule, paragraph 2.13, and the Air Force Records Disposition Schedule located at https://afrims.amc.af.mil/rds_series.cfm or http://www.amc.af.mil/shared/media/document/AFD-060803-003.pdf.

1.3.7. AIR FORCE ANTITERRORISM (AT) PROGRAM. The AT program seeks to deter or limit the effects of terrorist acts against the AF by giving guidance on collecting and disseminating timely threat information, providing training to all AF members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. IAW AFI 10-245, Antiterrorism, paragraphs 2.18 and paragraph 2.25, DOD contractors and sub-contractor personnel shall be offered Level 1 – AT Awareness Training. AT Awareness Training may be accomplished by either a Level I – qualified instructor, or by completing the "Force Protection" computer based training (CBT) course on the Advanced Distributed Learning System (ADLS) https://golearn.csd.disa.mil/kc/login/login.asp or the Defense Technical Information Center (DTIC) at https://atlevel1.dtic.mil/at for individuals without access to Nonsecure Internet Protocol Router (NIPR), possessing a Common Access Card (CAC), nor enrolled in Defense Enrollment Eligibility Reporting System (DEERS). Compliance with the training will be monitored by the COR.

1.3.8 Installation/Facility Access and General Protection. As prescribed by the AFFAR 5352.242-9000, Contractor access to Air Force installations, the contractor shall comply with the following requirements:

a. The contractor shall obtain installation access passes for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to present the installation access pass while visiting or performing work on the installation.

b. No later than ten working days prior to contract commencement, the contractor shall submit a written request on company letterhead to the COR (or other authorized program manager) listing the following:

1. Contract number,

2. Location of work site,

3. Start and stop dates, and

4. Names, dates of birth, driver’s license number and state of issue for the contractor employees needing access to the base.

5. The COR (or other authorized program manager) will endorse the request and forward it to the issuing installation pass and registration office or security forces (SF) for processing.

6. Contractors will present government (state or federal) issued ID, before being issued a pass to enter the installation. Before being issued a pass to enter the installation, a criminal history check will be conducted for every individual requesting a pass.

Personnel employed by the contractor and operating a motor vehicle on the installation must possess proof of the following:

(a) Liability Insurance

(b) Current License Plates

(c) Current State Inspection Sticker (If Required)

(d) Valid State Driver License

c. Traffic Laws. The contractor and their employees shall comply with base traffic regulations.

d. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification credentials issued to contractor employees are returned to the issuing office. If a contractor employee has been terminated, the credentials will need to be retrieved and returned to issuing activity so that employee does not have base access. If the credential is not retrieved, then Security Forces will need to be notified so base access is not allowed. NOTE: In addition to turn-in of Base Access credentials, any Contractor personnel terminated for any reason, or upon contract termination, shall turn in their DoD Common Access Card (CAC), and any other documents issued by the government to the COR.

e. Failure to comply with these requirements may result in withholding of final payment to the prime contractor.

1.3.9 Insurance: The contractor shall provide proof of insurance in accordance with Federal Acquisition Regulation (FAR) clause 52.228-5, Insurance - Work on a Government Installation.

A copy of the insurance policy(ies) and proof of payment shall be submitted to the Contracting Officer within 10 days of contract award and annually thereafter, or attime of policy(ies) renewal.

1.3.10: Healthcare. Healthcare provided at the local military treatment facility is available on an emergency reimbursable basis only.

1.3.11. PERIOD OF PERFORMANCE. The period of performance shall be for a base period of twelve (12) months and four (4) 12-month option periods. The period of performance reads as follows:

Base Period 1 February 2023 to 31 January 2024 Option Period 1 1 February 2024 to 31 January 2025 Option Period 2 1 February 2025 to 31 January 2026

Option Period 3 1 February 2026 to 31 January 2027 Option Period 4 1 February 2027 to 31 January 2028

2. SERVICE SUMMARY.

Performance Objective PWS Paragraph Performance Threshold

1. Contractor shall maintain an adequate workforce for uninterrupted administrative support services of all tasks/services defined in this PWS.

1.1.1 95% Compliance- No more than one (1) substantiated deficiencies monthly.

2. The contractor shall prepare reports, log, summaries, charts and statistics

1.1.2,

1.1.3 & 1.1.4

90% Compliance- No more than two (2) substantiated deficiencies monthly.

3. The contractor shall verify credentials, issue identification badges, assist staff, students and visitors

1.1.3 95% Compliance- No more than one (1) substantiated deficiencies monthly.

4. The contractor shall operate computer systems, communications systems and other devices/building equipment

1.1.5 95% Compliance- No more than one (1) substantiated deficiencies monthly.

5. Resolve all valid customer complaints regarding satisfactory services IAW this

PWS

1.1.9 Resolve substantiated

compliants withing five (5) business days after notice of compliant.

6. Quality Control Plan (QCP): Quality control inspection procedures are followed and documented in accordance with the contractor’s QCP.

1.3 90% Compliance- No more than two (2) substantiated deficiencies monthly.

3. GOVERNMENT FURNISHED EQUIPMENT AND SERVICES.

3.1. The Government shall provide the contractor with the Information Technology (IT) resources (e.g., computer workstations, software applications, printers, scanner, etc.) as well as other normal office equipment (e.g., telephones, faxes, etc.) required to perform the specific tasks of this requirement. NOTE: All government (IT) equipment provided the contractor is for contract exclusive work and shall not be removed from the installation or utilized by the contractor for Prime Contractor company business. EXCEPTION: The Contractor will follow the guidelines to properly sign out the GFE (laptops) if authorized to perform Situational Telework.

3.2. DOCUMENTS. The Government shall furnish or make available to the contractor any documentation/material deemed necessary to accomplish the specific tasks of this requirement.

3.3. LOCAL AREA NETWORK (LAN). The contractor, with a valid T1 investigation through the JPAS roster of validation from the contractor’s security manager, shall be provided access to JBSA– Fort Sam Houston’s unclassified computer network and its inherent capabilities including, but not limited to: Internet access, electronic mail, file and print services and dial-in network access. The contractor shall be aware of and abide with all Government regulations concerning the authorized use of the Government’s computer network.

3.4. WORKSPACE. The Government shall provide the contractor adequate workspace to perform the specific tasks of this requirement and all office supplies necessary to perform the specific tasks of this requirement.

4. APPENDICES.

A. Estimated Workload Data

B. Diagram /Map of Campus

C. METC Facilities & Workspace Locations

D. Education/Experience and/or Special Qualifications

APPENDIX A

ESTIMATED WORKLOAD DATA

Administrative and Clerical Support

ITEM TASK

ESTIMATED

QUANTITY

Work in close coordination with OPS to handle multiple tasks supporting functions in a complex campus environment.

960 Hrs

Perform administrative/clerical functions requiring input and retrieval of data in/from various information technology support systems.

1200 Hrs

Provide access control for a front desk to include reviewing visit requests, issue badges, program badges, create badges, input visits into visitor management system.

1920 Hrs

Execute functions to in-process and out-process individuals in accordance with established standard operating procedures.

1200 Hrs

Prepare, obtain, and coordinate authorization to install, relocate, remove or update equipment using approved forms and processes.

1200 Hrs

Upon arrival and before departure ensure assigned facilities are appropriately secured; upon arrival log into the computer systems and before departure log out of the computer system.

1200 Hrs

Prepare, maintain and submit Serious Incident Report (SIR) that affect assigned facilities.

480 Hrs

Ensure specific doors are locked or unlocked at specific entrances/exits, this includes interior and exterior doors. Ensure lights are turned on or off in their duty area at specific times.

1200 Hrs

TOTAL 9,360 Hrs

APPENDIX B

DIAGRAM/MAP OF FORT SAM HOUSTON

METC CAMPUS

METC CAMPUS

APPENDIX C

METC FACILITIES & WORKSPACE LOCATIONS

BLDG

NO.

QUICK

REF

ADDRESS

895 MIF-2 3038 William Hardee Road, Fort Sam Houston, TX 78234

899 MIF-1 3068 William Hardee Road, Fort Sam Houston, TX 78234

1393 MIF-5 3098 William Hardee Road, Fort Sam Houston, TX 78234

1356 MIF-3 3480 Garden Avenue, Fort Sam Houston, TX 78234

1364 MIF-4 3488 Garden Avenue, Fort Sam Houston, TX 78234

1291 HQ 3176 CPL Johnson Road, Fort Sam Houston, TX 78234

1374 MIF-6 3375 CPL Johnson Road, Fort Sam Houston, TX 78234

1375 MIF-7 3375 CPL Johnson Road, Fort Sam Houston, TX 78234

2640 MIF-8 2640 Scott Road, Fort Sam Houston, TX 78234

4120 MIF-9 2484 Garden Avenue, Fort Sam Houston, TX 78234

APPENDIX D

EDUCATION/EXPERIENCE AND/OR SPECIAL QUALIFICATIONS.

1. The following educational, experience and special qualification requirements are mandatory for these Administrative and Clerical Support positions:

Education: High school diploma or GED certificate required.

Experience: Contractor personnel shall have a minimum of two (2) years of administrative support experience

Special Qualifications: Contractor personnel must be effective communicators

(oral and written), and have the ability to work professionally with individuals, diverse groups, and the public. In addition, the METC Work environment is physically demanding, and contractor personnel may be regularly required to walk and stand for extended periods (up to 80% of the time). Also, they may be tasked/required to move in and about the METC Campus (1.5 million square feet) for administrative support functions.

2. Replacement/temporary personnel shall be required to have the same educational, experience and special qualification requirements.