DRAFT Job Descriptions.docx

Labor Category: Optometrists (Credentialed)

HCW Qualifications (Contract PWS 5.2; 5.2.3; 5.2.4; 5.2.6.4.4):

· Degree/Education (5.2.4): Doctor of Optometry Degree from an accredited 4 year college approved by HQ USAF/SG.

· Certifications in addition to Basic Life Support (5.2.3): None

· Experience: Contractor must have knowledge of all aspects of refractive surgery and the pre-operative and post-operative management of refractive surgery patients. Knowledge of clinic regulations, policies, and procedures to receive visitors and patients, screen phone calls, and answer or refer questions. Knowledge required requisitioning equipment, supplies, and services. Must have 3 years of experience providing optometry health care for refractive surgery patients as an Optometrist with experience within the last 2 years in optometry healthcare for refractive surgery.

· Board Certification (5.2.6.4.4): Must have current on contact hours/national certification requirements.

· Licensure/Registration: Have an active, clear licensure for optometry in any US jurisdiction.

HCW Duties (5.1 Task 1): The duties for the HCW are as follows:

5.1.2. Examine, diagnose, and treat conditions of the visual system with medications, ophthalmic lenses, ophthalmic prisms, contact lenses, and low vision aids. Participate in the examination, diagnosis, treatment and management of diseases, injuries, and refractive surgery of the eye and ocular adnexa. The CP will function as an optometric faculty member in the Ophthalmology Residency Program.

5.1.3 Provide outpatient clinic visits for refractive surgery exams at an average of eight to twelve each duty day averaged over an eight hour day depending on the type of visit and the exam schedule.

5.1.4 Provide other outpatient clinic visits at a minimum average of two to four per hour when there are no sufficient ophthalmic patients available to meet the ophthalmic minimum requirements (depending on the nature of the clinic). This shall include initial visits as well as follow-up visits and postop visits that may consist of six to eight patients per hour.

5.1.5 Coordinate all vision refractive surgery research projects to include assisting the Principal Investigator or designated representative with writing protocols, tracking consent, performing technical part of exams and evaluations, completion of required Institutional Review Board (IRB) forms and reports, and prepare final presentation or journal.

5.1.6 Provide instruction to co-managing optometrists at the Co-manager Certification Course and as needed in between official training courses.

Labor Category: Laser Center Associate Director/Research Assistant (Non-Privileged)

HCW Qualifications (Contract PWS 5.2; 5.2.3; 5.2.4; 5.2.6.4.4):

· Degree/Education (5.2.4): Have an associate’s degree (AA) as a minimum or four (4) years’ experience as a Laser Center Associate Director/Research performing similar duties as described below in Section 2. Duties, is considered as equivalent.

· Certifications in addition to Basic Life Support (5.2.3): Must possess and maintain current certification as a Certified Ophthalmic Assistant (COA) or higher from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). Must possess and maintain current EXCIMER and femptosecond laser certifications, which includes programming, calibration, on-site maintenance, and sterilization procedures. Must have and maintain Collaborative Institutional Training Initiative (CITI) Program research certification in Human and Animal research. Must be approved under the Federal Wide Assurance (FWA) for the Protection of Human Subjects for the duration of this contract.

· Experience: Knowledge of all aspects of refractive surgery and the pre-operative and post-operative management of refractive surgery patients. Knowledge of clinic regulations, policies, and procedures to receive visitors and patients, screen phone calls, and answer or refer questions. Knowledge of the internal organization of patient records in order to search the record to extract medical information and data relevant to patient care. Knowledge required requisitioning equipment, supplies, and services. Have experience and possess the necessary training and certifications for the medical fitting of contact lenses to include RGP, scleral, and hybrid lenses for the treatment of keratoconus, iatrogenic corneal ectasia, and other corneal irregularities. Have at least 7 years previous experience in an Ophthalmology Department or in a similar or equivalent clinic or hospital performing evaluations of PRK patients to include use of a topographer, Pentacam, ultrasound, A-scan, pachymeter, Wavefront analyzer, and Vario topolyzer. Have at least 2 years research experience to include assistance with protocol development, maintenance and auditing of research source files, consenting of patients, and monitoring compliance for studies and FDA clinical trials.

· Board Certification (5.2.6.4.4): None.

· Licensure/Registration: None.

HCW Duties (5.1 Task 1): The duties for the HCW are as follows:

5.1.2. Manage the day-to-day operations of the clinic contract personnel and be responsible for the patient screening; assist with all aspects of patient care.

5.1.3 Provide technical oversight of the PRK technician’s skills to include initial and annual skills assessments. In addition, the CP shall ensure full completion and compliance of all Composite Health Care System (CHCS) requirements within the PRK Clinic.

5.1.4 Perform initial medical screening of patients including history, distance and near visual acuity with and without correction or pinhole, pupillary light reflex, and applanation tonometry and assist with all aspects of patient care. (This is not an authorization of overtime hours.)

5.1.5 Coordinate all vision refractive surgery research projects to include assisting the Principal Investigator or designated representative with writing protocols, tracking consent, performing technical part of exams and evaluations, completion of required Institutional Review Board (IRB) forms and reports, and prepare final presentation or journal.

5.1.6 Evaluate triage patients needing immediate attention. Answer or refer patient questions and chaperone patient exams, as needed.

5.1.7 Establish a sterile field and assist with minor surgical procedures including PRK and Laser-assisted In Situ Keratomileusis (LASIK) and other refractive surgical procedures.

5.1.8. Perform ophthalmic studies including auto refraction, keratometry, tonometry, visual field testing, pachymetry, specular microscopy, ophthalmic photography, potential acuity, brightness acuity, and other studies

5.1.9. Use and maintain an autorefractor, phoropter, auto and manual keratometer, tonopen, Humphrey and Goldman visual field machines, corneal topographer, A-scan machine, pachymeter, specular microscope, ophthalmic photography equipment, slit lamp, potential acuity meter, brightness acuity test, color vision plates, stereo vision test, and personal computers.

5.1.10. Coordinate with outside institutions the dates and schedules for rotating civilian residents and fellows, assist with their local credentialing process, prepare their schedules, and provide initial clinic orientation

5.1.11. Assist, educate, and train PRK staff, Ophthalmology Clinic residents, and other technicians in day-to-day clinic activities and refractive surgery procedural steps to include evaluation and surgical assisting.

5.1.12. Perform Excimer Laser responsibilities to include equipment and instrument inventory and upkeep and providing laser and other relevant equipment training for other technicians and providers.

5.1.13 Coordinate all vision PRK research projects to include assisting the Principal Investigator or designated representative with the maintenance of research records and forms, tracking all protocol reports to ensure data is entered and maintained properly, and ensuring patients are properly consented, evaluated, and tracked.

5.1.14 Coordinate and attend research meetings with collaborating sites and industry representatives and facilitate study-related site visits and audits.

5.1.15 Under the direction of the refractive surgery consultant to the Surgeon General of the Air Force, perform two to three site visits per year at other laser centers in the USAF Warfighter Refractive Surgery Program to evaluate laser and diagnostic equipment calibration, administrative and clinical chart reviews, clinic flow and efficiency, safety practices, surgical outcomes tracking, and clinic optimization. Provide related training at these visits and trouble shoot program issues.

5.1.16. Be available and knowledgeable to answer questions regarding program policies and practices from other laser centers.

5.1.17. Assist in coordinating the Annual USAF Refractive Surgery Summit to include identification of and coordination with venue, communication with laser centers, and compilation of agenda items, agenda preparation, and registration of attendees.

5.1.18. Assist in coordination of the quarterly Air Force-wide Refractive Surgery telephone conference to include communication with all laser centers, compilation of agenda items, agenda preparation, and follow up of tasking’s to specific laser centers.

Labor Category: Refractive Research Surgical Technician (Non-Privileged)

HCW Qualifications (Contract PWS 5.2; 5.2.3; 5.2.4; 5.2.6.4.4):

· Degree/Education (5.2.4): Have an associate’s degree (AA) as a minimum or four (4) years’ experience as a Refractive Research Surgical Technician performing similar duties as described below in Section 2. Duties, is considered as equivalent.

· Certifications in addition to Basic Life Support (5.2.3): Must possess and maintain current certification as a Certified Ophthalmic Assistant (COA) or higher from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). Must possess and maintain current EXCIMER and Femptosecond laser certifications, which includes programming, calibration, on-site maintenance, and sterilization procedures.

· Experience: Contractor must have knowledge of all aspects of refractive surgery and the pre-operative and post-operative management of refractive surgery patients. Knowledge of clinic regulations, policies, and procedures to receive visitors and patients, screen phone calls, and answer or refer questions. Knowledge required requisitioning equipment, supplies, and services. Knowledge of the internal organization of patient records in order to search the record to extract medical information and data relevant to patient care. Have at least 5 years previous experience in an Ophthalmology department performing evaluations of refractive surgery patients to include use of a topographer, orb scan, ultrasound, A-scan, pachymeter, Wavefront analyzer, and Vario topolyzer.

· Board Certification (5.2.6.4.4): None.

· Licensure/Registration: None.

HCW Duties (5.1 Task 1): The duties for the HCW are as follows:

5.1.2. Establish a sterile field and assists with minor surgical procedures including PRK, LASIK, and other refractive surgical procedures.

5.1.3. Manage pre- and post-ops of surgical patients, give pre-op and post-operative instructions, and complete surgical prep of the patient for the procedure.

5.1.4. Ensure proper technique and operating instructions are followed and maintained, surgical room supplies are maintained, and the laser is calibrated and maintained in working condition.

5.1.5. Upkeep equipment and instrument inventory of the Excimer laser and assist in providing laser and other relevant equipment training for other technicians and providers.

5.1.6. Assist, educate and train PRK staff, Ophthalmology Clinic residents, and other technicians in day-to-day clinic activities and refractive surgery procedural steps to include evaluation and surgical assisting and organizing and maintaining exam room stocks.

5.1.7. Prepare, maintain, and post the technicians’ schedules.

5.1.8. Perform initial medical screening of patients including history, distance and near visual acuity with and without correction or pinhole, pupillary light reflex, and application tonometry; and assist with all aspects of patient care.

5.1.9. Evaluate triage patients needing immediate attention.

5.1.10. Answer or refer patient questions and chaperone patient exams, as needed.

5.1.11. Perform ophthalmic studies including auto refraction, keratometry, tonometry, visual field testing, pachymetry, specular microscopy, ophthalmic photography, potential acuity, brightness acuity, and other studies.

5.1.12. Use and maintain an autorefractor, phoropter, auto and manual keratometer, tonopen, Humphrey and Goldman visual field machines, corneal topographer, A-scan machine, pachymeter, specular microscope, ophthalmic photography equipment, slit lamp, potential acuity meter, brightness acuity test, color vision plates, stereo vision test, ETDRS charts, high contrast /5% charts, and personal computers.

5.1.13. Assist with clinical research protocols to include consenting subjects, assisting with completion of required study documentation, verification and auditing of study documents, data extraction, and handling of animals in research.

5.1.14. Assist with clinical training activities to include laser certification wet labs, optometrist co-manager certification courses, and resident educational activities.

5.1.15. Be able to quickly learn new and unfamiliar technology, test equipment, and procedures being trialed for the Warfighter Refractive Surgery Program.

5.1.16. Assist in administrative/clinical duties such as filing and phone answering.

Labor Category: Refractive Research Technicians (Non-Privileged)

HCW Qualifications (Contract PWS 5.2; 5.2.3; 5.2.4; 5.2.6.4.4):

· Degree/Education (5.2.4): Have a high school diploma or GED equivalent as a minimum.

· Certifications in addition to Basic Life Support (5.2.3): Must possess and maintain current Certification as a Certified Ophthalmic Assistant (COA) or higher from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).

· Experience: Knowledge of all aspects of refractive surgery and the pre-operative and post-operative management of refractive surgery patients. Knowledge of clinic regulations, policies, and procedures to receive visitors and patients, screen phone calls, and answer or refer questions. Knowledge of the internal organization of patient records in order to search the record to extract medical information and data relevant to patient care. Knowledge required requisitioning equipment, supplies, and services. Have at least 3 years previous experience in an Ophthalmology Department performing evaluations of refractive surgery patients to include use of a topographer, orb scan, ultrasound, A-scan, pachymeter, and Wavefront analyzer.

· Board Certification (5.2.6.4.4): None.

· Licensure/Registration: None.

HCW Duties (5.1 Task 1): The duties for the HCW are as follows:

5.1.2. Perform initial medical screening of patients including history, distance and near visual acuity with and without correction or pinhole, pupillary light reflex, and application tonometry; assist with all aspects of patient care.

5.1.3. Evaluate triage patients needing immediate attention.

5.1.4. Answer or refer patient questions and chaperone patient exams, as needed.

5.1.5. Establish a sterile field and assists with minor surgical procedures including PRK and LASIK and other refractive surgical procedures.

5.1.6. Perform ophthalmic studies including auto refraction, keratometry, tonometry, visual field testing, pachymetry, specular microscopy, ophthalmic photography, potential acuity, brightness acuity, and other studies.

5.1.7. Use and maintain an autorefractor, phoropter, auto and manual keratometer, tonopen, Humphrey and Goldman visual field machines, corneal topographer, A-scan machine, pachymeter, specular microscope, ophthalmic photography equipment, slit lamp, potential acuity meter, brightness acuity test, color vision plates, stereo vision test, and personal computers.

5.1.8. Assist, educate, and train PRK staff, Ophthalmology Clinic residents, and other technicians in day-to-day clinic activities including organizing and maintaining exam room stocks.

5.1.9. Assist with clinical training activities to include laser certification wet labs, optometrist co-manager certification courses, and resident educational activities.

5.1.10. Perform Excimer laser responsibilities to include equipment and instrument inventory and upkeep.

5.1.11. Assist with clinical research protocols to include consenting subjects, assisting with completion of required study documentation, verification and auditing of study documents, data extraction, and handling of animals in research.

5.1.12. Be able to quickly learn new and unfamiliar technology, test equipment, and procedures being trialed for the Warfighter Refractive Surgery Program.

5.1.13. Assist in administrative/clinical duties such as filing and answering phones.

Labor Category: Administrative Service/Operations Manager (Non-Privileged)

HCW Qualifications (Contract PWS 5.2; 5.2.3; 5.2.4; 5.2.6.4.4):

· Degree/Education (5.2.4): Have a Bachelor’s degree (BS) as a minimum or four (4) years’ experience as an operations manager performing similar duties as described below in Section 2. Duties, is considered as equivalent

· Certifications in addition to Basic Life Support (5.2.3): None

· Experience: Four (4) years’ experience as an operations manager performing similar duties as described below in Section 2. Duties, is considered as equivalent

· Board Certification (5.2.6.4.4): None.

· Licensure/Registration: None.

HCW Duties (5.1 Task 1): The duties for the HCW are as follows:

5.1.2. Supervise other CP personnel and provide technical administrative management and oversight of administrative functions performed by all other clinical CP working under this contract.

5.1.3 Coordinate and monitor the day-to-day administrative operations, patient scheduling, prescreening applications, telephone and email interface, patient care activities and referrals, registrations, and ensure completion and compliance of the Composite Health Care System (CHCS).

5.1.4 Coordinate clinical operational activities to ensure adequate staffing and coordinate equipment maintenance and renovation activities of the Refractive Surgery clinical area.

5.1.5 Maintain and monitor an annual budget for the Refractive Surgery clinical area and reports to the Director of the Laser Center, the Refractive Surgery Consultant to the Surgeon General of the Air Force, Noncommissioned Officer In Charge (NCOIC) of Refractive Surgery and the MTF Chief Financial Officer. Receive, review, and compile budgetary data from all Air Force Refractive Surgery Clinics for the Refractive Surgery Consultant.

5.1.6 Under the direction of the refractive surgery consultant to the surgeon general of the Air Force, perform two to three site visits per year at other laser centers in the USAF Warfighter Refractive Surgery Program to evaluate equipment inventory and age, conduct administrative chart reviews, verify compliance with program guidelines and patient authorization to proceed, monitor local outcomes tracking, assist with warfighter registry issues, and verify refractive records archival. Provide related training as needed and trouble shoot program issues.

5.1.7. Be available and knowledgeable to answer questions regarding program policies and practices from other laser centers in the DoD. Be familiar with differences in policy with sister services (i.e., U.S. Army, U.S. Coast Guard, and U.S. Navy) and facilitate communication and clarification of discrepancies with their laser centers when issues arise.

5.1.8. Function as liaison between the Warfighter Refractive Surgery Program and the Aeromedical Consult Service (ACS) at Wright-Patterson AFB regarding aviation-related refractive surgery policies and the Aviator Refractive Surgery Registry. Provide regular status updates to the Refractive Surgery Consultant to the Surgeon General of the Air Force and inform him of any issues that may arise.

5.1.9. Assist in coordinating the Annual USAF Refractive Surgery Summit to include venue coordination, communication with laser centers, and compilation of agenda items, agenda preparation, and registration of attendees.

5.1.10. Assist in coordination of the quarterly Air Force-wide Refractive Surgery telephone conference to include communication with all laser centers, compilation of agenda items, agenda preparation, and follow up of taskings to specific laser centers.

5.1.11. Develop and establish day-to-day administrative operations of other six Air Force Refractive Surgery Clinics, located in Andrews, AFB, MD; Elmendorf AFB, AK; Keesler AFB, MS; Travis AFB, CA; Wright Patterson AFB, OH and the Air Force Academy, CO; advise in the maintenance, monitoring and reporting of annual budgets for each individual Refractive Surgery clinic.

5.1.12. Facilitate the other six Air Force Refractive Surgery Clinics in clinical operational activities to ensure adequate staffing, space, facility maintenance and renovation activities for each individual Refractive Surgery Clinic.

5.1.13. Assist in the method of coordinating and monitoring all logistical purchasing and tracking of supplies and equipment for each individual Refractive Surgery Clinic.

Labor Category: Medical Administrative/Surgical Coordinator

HCW Qualifications (Contract PWS 5.2; 5.2.3; 5.2.4; 5.2.6.4.4):

· Degree/Education (5.2.4): A high school diploma or equivalent.

· Certifications in addition to Basic Life Support (5.2.3): None

· Experience: Effective communication skills, both orally and in writing, to clearly and successfully deliver, receive, and understand messages. CP must possess the ability to research operational activities requiring coordination with multiple Familiarity and experience with Microsoft Office programs to include but not limited to PowerPoint, Excel, Word and knowledge of various microcomputer equipment with the ability to input, retrieve and format data. Functional organizations within the Air Force as well as other civilian and federal agencies. Work Environment/Physical Requirements: Requirements include walking, standing, sedentary/sitting or bending. CP must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders, as needed, to retrieve and file records.

· Board Certification (5.2.6.4.4): None.

· Licensure/Registration: None.

HCW Duties (5.1 Task 1): The duties for the HCW are as follows:

5.1.2. Provide medical administration and program assistant services in a wide range of organizational, business and financial operations to include but not limited to performing data collection, computation, interpretation, and presentation.

5.1.3 Assist senior level management by providing technical expertise and administrative support impacting plans and operations, compliance, risk and quality management, managed care, human resource management, logistics management, patient administration, budgetary and fiscal management, medical manpower, information management, medical readiness, medical facility management, and biometrics.

5.1.4 Provide administrative support by performing various clerical and administrative duties to include but not limited to developing presentations, performing office automation duties to include but not limited to word processing, email correspondence, managing suspense’s, creating briefing charts, and development/tabulation of spreadsheets.

5.1.5 Provide medical administration and program assistant services in a wide range of organizational, business and financial operations to include but not limited to performing data collection, computation, interpretation, and presentation.

5.1.6 Assist senior level management by providing technical expertise and administrative support impacting plans and operations, compliance, risk and quality management, managed care, human resource management, logistics management, patient administration, budgetary and fiscal management, medical manpower, information management, medical readiness, medical facility management, and biometrics.

5.1.7. Provide administrative support by performing various clerical and administrative duties to include but not limited to developing presentations, performing office automation duties to include but not limited to word processing, email correspondence, managing suspense’s, creating briefing charts, and development/tabulation of spreadsheets.

5.1.8 Provide customer service and administrative support in patient care areas and their assigned departments in the medical treatment facility.

5.1.9. Verifies- patient demographics and advises patient to update Defense Enrollment Eligibility Reporting System (DEERS) information if required. CP will enter any new contact information to include but not limited to address and phone number in the Composite Health Care System (CHCS) utilizing the Demographics Module.

5.1.10. Coordinate TDY for patients who travel for surgery.

5.1.11. Coordinate Medical TDY for Patients coming for specialized medical procedures (Corneal Cross Linking).

5.1.12. Schedule surgeries.

5.1.13. Correspondence with patients Commander/ Unit when needed.

5.1.14. Provide scheduled patients with proper paperwork when scheduled so they may schedule flights, room and board, transportation etc.

5.1.15. Respond to emails from patients requesting surgery.

5.1.16. Email all available surgery dates to patients who have been approved for Refractive Surgery.

5.1.17. Coordinate medication lists with Optometrist/ pharmacy.

5.1.18. QA all documentation prior to surgery.

5.1.19. Ensure that each patient receives the correct paperwork for surgery.

5.1.20. Schedule appointments for any of our research patients.

5.1.21. Request gate access for patients who don’t have an ID.

5.1.22. Request gate access for Medical students and residents.

5.1.23. Coordinate request for base lodging for patients who are TDY.

5.1.24. Make sure all documents are in and all charts are complete.

5.1.25. Research.

5.1.26. Coordinate with protocol office when VIP tours occur.

5.1.27. AUOF /PRP research/ notification to service members’ commander (Armed use of Force / Personnel reliability program).

5.1.28. All appointments check in and checked out.

5.1.29. Appointments scanned and dropped into AHLTA.

5.1.30. Group Consent CHECKED IN.

5.1.31. All surgery schedules entered and booked in CHCS by 2 duty days prior to consent brief.

5.1.32. Final time out printed prior to consent brief.

5.1.33. 1 week final post op printed prior to consent brief.

5.1.34. Aviator AF2992 for flyers filled out and printed prior to consent brief.

5.1.35. AF469 entered into ASIMS for patients once surgery has occurred and printed once completed

5.1.36. AF422 filled out and printed for USN/USMC/USCG.

5.1.37. DD3349 USA profile printed out.

5.1.38. Coordinate completion of DA31 (Army Leave) & AF988 (Air Force Leave form) as well as leave for other service branches.

5.1.39. Create envelopes for post op patients.

5.1.40. All charts QA’d for missing paperwork by 2 days prior to consent brief.

5.1.41. TDY charts sent to clinic 1 week prior to surgery for pre op appointments.

5.1.42. MRL’s printed the day before the consent brief.

5.1.43. Medication tapers printed.

5.1.44. QA final time out and DR’s note right after surgery and post op.

5.1.45. Make copies of surgery notes and place into envelopes.

5.1.46. Transfer paperwork into correct chart depending on type of procedure.

5.1.47. Local post op charts are sent to clinic right after 1 week post op.

5.1.48. Book 1 month post op for local patients.

5.1.49. Schedule cornea appointments when needed.

5.1.50. Answer phones (provide information to patients) and or take message.

Labor Category: Medical Administrative Technicians (Non-Personal Service/Non-Privileged Position.

HCW Qualifications (Contract PWS 5.2; 5.2.3; 5.2.4; 5.2.6.4.4):

· Degree/Education (5.2.4): A high school diploma or equivalent.

· Certifications in addition to Basic Life Support (5.2.3): None

· Experience: Familiarity and experience with Microsoft Office programs to include but not limited to PowerPoint, Excel, Word and knowledge of various microcomputer equipment with the ability to input, retrieve and format data. Effective communication skills, both orally and in writing, to clearly and successfully deliver, receive, and understand messages. CP must possess the ability to research operational activities requiring coordination with multiple functional organizations within the Air Force as well as other civilian and federal agencies. Work Environment/Physical Requirements: Requirements include walking, standing, sedentary/sitting or bending. CP must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders, as needed, to retrieve and file records.

· Board Certification (5.2.6.4.4): None.

· Licensure/Registration: None.

HCW Duties (5.1 Task 1): The duties for the HCW are as follows:

5.1.3. Provide medical administration and program assistant services in a wide range of organizational, business and financial operations to include but not limited to performing data collection, computation, interpretation, and presentation.

5.1.4. Assist senior level management by providing technical expertise and administrative support impacting plans and operations, compliance, risk and quality management, managed care, human resource management, logistics management, patient administration, budgetary and fiscal management, medical manpower, information management, medical readiness, medical facility management, and biometrics.

5.1.5. Provide administrative support by performing various clerical and administrative duties to include but not limited to developing presentations, performing office automation duties to include but not limited to word processing, email correspondence, managing suspense’s, creating briefing charts, and development/tabulation of spreadsheets.

5.1.6. Provide customer service and administrative support in patient care areas and their assigned departments in the medical treatment facility.

5.1.7. Verifies- patient demographics and advises patient to update Defense Enrollment Eligibility Reporting System (DEERS) information if required. CP will enter any new contact information to include but not limited to address and phone number in the Composite Health Care System (CHCS) utilizing the Demographics Module.

5.2.6. Qualifying/Credentialing Packages: The Contractor shall provide a complete package IAW AR 40-68, DoDM 6025.13, AFI 44-119, BUMEDINST 6010.30. The packages needed for this TO are as follows:

5.2.6.2. ☒Qualifying Package: The Contractor shall provide a complete, current, and accurate qualifying package for within 15 days before HCW placement.

5.2.6.3. ☒Credentialing Package for Non-Privileged HCWs: The Contractor shall provide a complete, current, and accurate credentialing packages for Clinical Manager/Research Director, Refractive Surgical Technicians, Refractive Technicians, Administrative Service/Operations Manager, Medical Administrative Technicians/Surgical Coordinator, and Medical Administrative Technician within 30 days before HCW placement).

5.2.6.4. ☒Credentialing Package for Privileged HCWs: The Contractor shall provide a complete, current, and accurate credentialing package for Optometrists requires a credentialing package for privileged HCWs within 60 days before HCW placement.

5.2.6.4.1. Clinical Competency: Each HCW requesting clinical privileges shall ☒ shall not ☐ be required to demonstrate clinical competency within the past two years in the required clinical discipline as specified in this PWS.

5.2.6.4.3. Drug Enforcement Agency (DEA) Registration: Requirements for DEA registration numbers are required for N/A.

5.2.9. Security Investigative Requirements: The Contractor shall ensure HCWs comply with the following security requirements not already identified in the contract PWS:

5.2.9.1. ☒ HCWs shall be subject to the following additional security investigative processes, to include appointments with Security Managers:

Detailed in the onboarding instructions to be provided at the time of task award.

5.2.9.4. ☒ HCWs shall be subject to the following security processes for fingerprints:

HCWs shall not be issued a CAC without first satisfying the background vetting requirements, per DoDI 1000.13, Volume 1. Since the background vetting process can take up to 12 months, the HCW may be issued a CAC after a Federal Bureau of Investigation (FBI) fingerprint check returns favorable results provided that the Tier 1 (T1), formerly known as a NACI, investigation has been initiated. Submission of a satisfactorily completed SF 85 and OF 306 to the Security Manager is required prior to the HCW being fingerprinted. HCW will coordinate with the Security Manager to have an FBI fingerprint check appointment to be completed NLT twenty (20) days prior to the required in-place date. If an unfavorable fingerprint check is returned, the HCW will not be issued a CAC. Since the CAC is required by the HCW for installation and IT access and is essential to the performance of duties, the HCW’s ineligibility to receive a CAC will result in the Contractor being required to provide a replacement candidate.

5.2.9.5. ☒The HCW shall complete either an ☒SF-85 or an ☐SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product) and an ☒ OF 306, Declaration for Federal Employment.

5.3.1. Initial Placement: The Contractor shall ensure HCWs begin performance as follows:

Within 30 days of contract award.

5.4.3.2. Malpractice Insurance for Non-Personal Services: The Contractor and all subcontractors shall ☐shall not ☒ meet the requirements of FAR Clause 52.237‑7, Indemnification and Medical Liability Insurance, for its HCWs, in the following amounts for the entire performance period of the TO:

5.4.4. Schedule Management: The TO will establish the work schedule and billable hours for each HCW. The Contractor shall maintain a process to monitor work and billable hours on the TO. When directed by the Government, the HCW shall remain on duty to complete patient treatment where lack of continuity of care would otherwise jeopardize patient health. This provision is not intended to apply to the time required to complete routine tasks (e.g., completion of paperwork or routine administrative tasks at the end of a shift) which are to be completed as part of the normal work schedule.

5.4.4.1. Schedule Management for Personal Services: The work schedule for each labor category is as follows:

0600 to 1700 Monday thru Friday flex schedule.

5.4.4.1 Call-Back Hours: HCWs ☐ will ☒ will not be required to report in-person to the MTF during on-call hours if needed. The number if call-back hours and timeframe is as follows:

5.4.4.2. Schedule Management for Non-Personal Services: Hours of service and roster submission requirements are as follows:

NA

5.4.4.4. On-Call Hours: On-call requirements for each labor category are as follows:

N/A

5.4.4.5. Overage Hours: Overage hours for each labor category are as follows:

N/A.

5.5.3. Scope of Work: HCWs ☒will ☐will not be able to bill the Government for participation in administrative functions (i.e., orientation, quality improvement programs, clinical/administrative data collection, meetings, and training). Specific tasks associated with administrative duties beyond the tasks outlined in the contract PWS include:

None

5.5.5. Billing for Services: The Contractor will only be paid for the actual hours the HCW provides services with the following exception for personal services HCWs:

Mandatory Professional Staff meetings. The Contractor will be allowed to bill up to three (3) hours at the billable rate in consideration for the HCW appointment to process an FBI fingerprint check.

5.6.1. Task 6 – Reports. The minimum level of metrics maintained at the Task Order level include HCW overall fill rate, on-time fill percentage, turnover rate, and replenish rate. Acceptable Quality Levels (AQLs) on these metrics are set in Exhibit 1, PRS in this TO. The minimum values for AQLs on Task Order metrics are set as follows:

Overall Fill Rate: > 80% On-Time Fill Percentage: > 80% Turnover Rate: < 25% Replenish Rate: > 80%

The minimum level of metrics will be calculated as follows:

5.6.1.1. Overall Fill Rate: The overall fill rate is the percentage of the total amount of required FTE-weighted days (i.e., purchased) filled in a reporting period. The overall fill rate is calculated by dividing the sum of FTE-weighted days HCWs fill a position in a reporting period by the total number of required FTE-weighted days in the same reporting period.

5.6.1.2. On-Time Fill Percentage: Percentage of FTEs filled by the required start date during the reporting period. The on-time fill percentage is calculated by dividing the number of initial and replacement FTEs assigned with a required start date in a reporting period filled on time by the total number of initial and replacement FTEs assigned with a required start date in the same reporting period.

5.6.1.3. Turnover Rate: The number of FTEs that turned over during a reporting period. The turnover rate is calculated by dividing the number of assigned FTEs turned over in a reporting period (for any reason unless the TOKO informs the PMO not to count the turnover) by the total number of assigned FTEs in the same reporting period. Turnovers occurring less than 30 calendar days before the end of the TO will not be counted as a turnover for this metric.

5.6.1.4. Replenish Rate: The replenish rate is a measure of how well assigned positions remain filled in a reporting period. The replenish rate is calculated by dividing the sum of FTE-weighted assigned HCW days in a reporting period by the sum of FTE-weighted days available subsequent to initial HCW assignment start dates in the same reporting period.

5.6.1.5. Additional Metrics: Additional metrics, to include customer satisfaction, complaint resolution percentage or local metric, on this Task Order ☐ are ☒ are not identified in Exhibit 1, PRS.