PWS_FA3016-17-U-0105.pdf

PERFORMANCE WORK STATEMENT (PWS)

59 TRAINING GROUP (TRG)

NURSE RESIDENCY PROGRAM SERVICES

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION. The Contractor shall provide all management of materials, electronic records, labor, and training necessary to provide the evidence-based Nurse Residency Program (NRP) Services as requested by the 59th

Training Group. This service will be incorporated into the AF Nurse Residency Program, the final formal training requirement for novice nurses. The Air Force projects 16 classes with an average student load of 150 students per fiscal year at ten (10) in-patient military treatment facilities. The Contractor shall support development of novice nurse’s critical thinking skills and clinical leadership, enabling safe care and improved patient outcomes.

1.1. DESCRIPTION OF SERVICES. Allow access to electronic web-based materials and training to support new graduate nurses as they transition into their first professional role as a care giver in an acute care hospital setting. Core content focuses on three (3) critical areas:

leadership, patient outcomes and professional role.

1.1.1. Provide electronic curriculum which includes content outlines, reference and resource lists, case studies and other related resources, including program implementation guidelines.

1.1.2. Provide access to electronic files that can be customized to incorporate site specific policies and procedures.

1.1.3. Perform an annual review of curriculum and update/revise content as necessary but at least every three (3) years.

1.1.4. Provide a one (1) day Train-the-Trainer session for each site’s program coordinator and one (1) additional representative. If there is a change in staff, up to two (2) new coordinators may attend training in subsequent years. Train-the-Trainer sessions occur at the Contractor’s training site.

1.1.5. Provide regularly scheduled conference calls, email list servers, and phone consultation/mentoring to support site coordinators and staff.

1.1.6. Provide an annual user group meeting that includes two (2) organization representatives. The meeting will provide opportunities to spotlight innovations, share best practices, network with peers, and provide input to program development.

1.1.7. The Contractor shall provide a bi-annual nurse resident newsletter that fosters communication among residency participants, highlights nurse resident achievements and enhances organizational understanding of the program.

1.1.8. Provide periodic NRP Webcasts on nursing topics of interest (e.g. clinical best practice topics, professionalism, career development, lateral violence, generational issues) for staff and residents.

1.1.9. Provide annual individual and aggregate organizational progress and performance reports.

1.1.10. Provide bi-annual interim reporting on key data indicators to highlight opportunities for program improvement.

1.2. GENERAL INFORMATION.

1.2.1. QUALITY CONTROL. The Contractor shall develop and maintain a Quality Control

Plan (QCP) to ensure the requirements of the contract are provided as specified in Section 1.1 of the PWS. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in section 2, Service Delivery Summary. The Contractor shall also identify any applicable commercial and industry Safety Standards and include them in the

QCP. The Contractor shall provide the Government the contact information, to include business telephone, cell phone if necessary, and business email address of a designated Quality Control inspector, who shall be available to respond to the Government’s request within twenty-four

(24) hours after notification. The QCP shall be submitted to the Contracting Officer

Representative (COR) and Contracting Officer (CO) fifteen (15) days after contract award and five (5) days when changes are made thereafter.

1.2.2. QUALITY ASSURANCE. The Government will periodically evaluate the contractor’s performance by appointing a COR(s) to monitor performance to ensure services are received.

The COR will evaluate the contractor’s performance in accordance with the Quality Assurance

Surveillance Plan (QASP) for this requirement.

1.2.3. GOVERNMENT REMEDIES. The requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items (May 2015), shall be the basis for government remedies of the educational institution’s failure to correct nonconforming services.

1.2.4. HOURS OF OPERATION. The Contractor hours of operation are Monday-Friday, 0800 hours – 1700 hours (CST)

1.2.5. FACILITY CLOSURES. The Government shall notify the Contractor of anticipated closure of the facility, (i.e., training, holidays, administrative leave granted to the entire staff, or other closure including down days or family days) five (5) business days in advance or as soon as possible. In the event of unplanned closure of the facility due to natural disasters, military emergency, or severe weather the Contractor will be notified by the affected site coordinator.

1.2.6. HOLIDAYS OBSERVED.

Holiday Official Date

New Year's Day January 1

Birthday of Martin Luther King, Jr. Third Monday in January

Memorial Day Last Monday in May

Independence Day July 4

Labor Day First Monday in September

Thanksgiving Day Fourth Thursday in November

The day after Thanksgiving Fourth Friday in November

Christmas Eve December 24

Christmas December 25

1.2.7. PERIOD OF PERFORMANCE. The period of performance shall be for a twelve (12) month base period and four (4) 12-month option periods.

1.2.8. SECURITY REQUIREMENTS. The Contractor shall be responsible for the security of all student/trainee information.

1.2.8.1. Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.2.8.2. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the COR and the CO.

1.2.8.3. The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the

Contractor by the Government, in writing, and updated as necessary throughout the contract period.

1.2.8.4. U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the Contractor, but remain the property of the U.S. Government. These files/results shall be surrendered to the

COR.

1.2.9. USES AND SAFEGUARDING OF INFORMATION. Information from the secure web site is considered to be proprietary in nature when the contract number and educational institution identity are associated with the direct labor hours and direct labor dollars. At no time shall any data be released to the public with the educational institution name and contract number associated with the data.

1.2.10. IDENTIFICATION OF PRIVACY ACT. This contract requires the development of a system of records in accordance with the Privacy Act of 1974.

1.2.11. RECORDS MANAGEMENT. The contractor shall manage all data created for

Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the AF records management procedures in Air Force

Instruction (AFI) 33 - 322, Records Management Program, paragraph 10, Air Force Manual

(AFMAN) 37-123,paragraph 7.4, AFMAN 37-138, paragraph 2.13, and the Air Force Records

Disposition Schedule located at https://afrims.amc.af.mil/rds_series.cfm or http://www.amc.af.mil/shared/media/document/AFD-060803-003.pdf.

1.2.12. AIR FORCE ANTITERRORISM (AT) PROGRAM. The AT program seeks to deter or limit the effects of terrorist acts against the AF by giving guidance on collecting and disseminating timely threat information, providing training to all AF members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. In accordance with AFI 10-245, Antiterrorism (AT), paragraphs

2.18 and paragraph 2.25, DOD contractors and sub-contractor personnel shall be offered Level

1 – AT Awareness Training. AT Awareness Training may be accomplished by either a Level I

– qualified instructor, or by completing the "Force Protection" computer based training (CBT) course on the Advanced Distributed Learning System (ADLS) https://golearn.csd.disa.mil/kc/login/login.asp or the Defense Technical Information Center

(DTIC) at https://atlevel1.dtic.mil/at for individuals without access to NIPR, possessing a CAC card, nor enrolled in DEERS. Compliance with the training will be monitored by the COR.

https://afrims.amc.af.mil/rds_series.cfm http://www.amc.af.mil/shared/media/document/AFD-060803-003.pdf https://golearn.csd.disa.mil/kc/login/login.asp https://atlevel1.dtic.mil/at

1.2.13. CONTRACTOR FULL-TIME EQUIVALENT REPORTING.

The Contractor shall report ALL educational institution labor hours (including subcontractor labor hours) required for performance of services provided under this PWS for METC USAF

Respiratory Therapy Program, University Educational Affiliation Services via a secure data collection site. The Contractor is required to completely fill in all required data fields at https://afcmra.hqda.pentagon.mil/login.aspx.

Reporting inputs shall be for the labor executed during the period of performance for each

Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The Contractor may direct questions to the Contractor Manpower Reporting

Application (CMRA) help desk.

REPORTING PERIOD. Contractors are required to input data by 31 October of each year.

USES AND SAFEGUARDING OF INFORMATION. Information from the secure web site is considered to be proprietary in nature when the contract number and educational institution identity are associated with the direct labor hours and direct labor dollars. At no time shall any data be released to the public with the educational institution name and contract number associated with the data.

USER MANUALS. Data for Air Force service requirements shall be input at the Air Force

CMRA link. However, user manuals for Government personnel and Contractors are available at the Army CMRA link at http://www.ecmra.mil.

2. SERVICE DELIVERY SUMMARY.

Performance Objective

PWS

Para Performance Threshold

Contractor shall provide access to all available curriculum and student materials to 10 residency sites.

1.1 No later than 45 days from award of contract.

Review of curriculum & update/revise content as necessary.

1.1.3 No more than three (3) substantiated

deficiencies annually.

Provide train-the-trainer sessions for ten (10) Site coordinators and ten (10) alternates.

1.1.4 No more than three (3) substantiated

deficiencies annually.

Provide support via conference calls, email, and phone consultations.

1.1.5 No more than three (3) substantiated

deficiencies quarterly.

Provide newsletters 1.1.7 No more than one (1) substantiated deficiencies bi-annually

The contractor shall provide 1.1.9 No more than three (3) substantiated https://afcmra.hqda.pentagon.mil/login.aspx http://www.ecmra.mil/ access to web-based data reports for individual and aggregate progress and performance reports.

deficiencies annually.

Quality Control Plan (QCP):

quality control inspection procedures are followed and documented in accordance with the contractor’s QCP.

1.2.1 No More than Two (2) Defects allowed per

month