Revised_Attachment_1_-_Performance_Work_Statement.pdf

Attachment 1 Solicitation FA2860-18-R-0010

JBA-NAFW PWS

Performance Work Statement (PWS) for

Joint Base Andrews Naval Air Facility Washington

Helicopter Maintenance

June 18, 2018

TABLE OF CONTENTS

Technical Exhibit Library

SECTION C-1 DESCRIPTION OF SERVICES

1.0 Scope of Work

1.1 Objective

1.2 Organizational Overviews

SECTION C-2 SERVICES SUMMARY

2.0 Service Requirements

2.1 Minimum Performance Standards

2.2 Adherence to Directives

2.3 Contractor Personnel Requirements

2.4 Security Requirements

2.5 Hours of Operation

2.6 Quality Assurance

2.7 Environmental Management Plan

2.8 Quality Control

2.9 Contractor Labor Strikes/Non-Performance

2.10 Protection of Competition-Sensitive Information

2.11 Meetings

2.12 Administration, correspondence, Forms, Records, Files, and Documents

2.13 Automated Data Processing (ADP) Input Tasks

2.14 Telephone Control Officer (TCO)

2.15 Historical Report Monitor (HRM)

2.16 Defense Reutilization and Marketing Office (DRMO) Responsibilities

2.17 Foreign Object Damage (FOD)/ Dropped Object Prevention Program (DOPP)

2.18 Safety/Industrial Hygiene

2.19 Environmental Compliance

2.20 Hazardous Material and Hazardous Waste

2.21 Ramp Freeze

2.22 Preparations for Exercises, Contingencies, and Emergency Services

2.23 Local Manufacture

2.24 Accident Investigation

2.25 Mishap Sensitive Information

2.26 Facility Management

2.27 Conservation of Utilities

2.28 Precious Metals Recovery Program

2.29 Vehicle Requirements

2.30 Micro-Computer Support

2.31 Land Mobile Radios

2.32 Phase-In/Phase-Out

2.33 Monthly and Annual Workload Report

2.34 Contractor Manpower Reporting

2.35 Assocate Contract Agreement

2.36 Service Delivery Summary

3.0 Contingency Support and Emergency Services Requirements

3.1 Real World Contingency Support/Emergency Services

4.0 Aircraft Maintenance Requirements

4.1 Overview

4.2 Coordination of Operations

4.3 89th Maintenance Operations Center (MOC)

4.4 Customer Feedback/Critique Program

4.5 Deferred Discrepancy (DD) Program

4.6 Responsibility for Ensuring Aircraft Cleanliness

4.7 Functional Check Flights/Operational Check Flight (FCF/OCF) Quality Assurance

4.8 One-Time Flights

4.9 Aircrew Debriefing

4.10 Plans and Scheduling (P&S)/Maintenance Documentation

4.11 Engine Management

4.12 Aircraft Maintenance Management Support

4.13 Maintenance Documentation

4.14 Special Support (e.g. Airshows)

4.15 Composite Tool Kits (CTK)

4.16 Test Measurement Diagnostic Equipment (TMDE) Maintenance and Calibration

4.17 Tool Accountability System (TAS)

4.18 Bench Stock

4.19 Sortie Generation

4.20 Mission Requirements

4.21 Alert Requirements

4.22 Deployments

4.23 Dispersals

4.24 Weight and Balance

4.25 Launch Criteria

4.26 Preflight Requirements

4.27 Back Shops

4.28 Scheduled Maintenance

4.29 Propulsion Maintenance

4.30 Aerospace Systems Maintenance

4.31 Aircraft Fuel Systems Maintenance

4.32 Aerospace Ground Equipment Maintenance

4.33 Avionics Maintenance

4.34 Equipment Maintenance

4.35 Contractor Re-Inspection of Government Aircraft Maintenance

4.36 Aircraft Appearance Requirements

4.37 Interface with Depot/CLS

4.38 Repairable Cycle Asset Management

4.39 Crash, Damaged, Disabled, Aircraft Recovery (CDDAR) Program

5.0 Functional Check Flight Operations Program

5.1 Overview

5.2 Qualifications

6.0 Aircrew Training Management/Scheduling

6.1 Overview

6.2 Flight Line & Alert Scheduling

6.3 Academic / Simulator / Static Aircraft Scheduling

6.4 Student Gradebooks

6.5 Flying Hour Program (FHP) Management

7.0 Transient Aircraft Support

7.1 Overview

7.2 Marine 1 Support

8.0 Munitions Support

9.0 Supply

10.0 Fuel Services

SECTION C-3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

11.0 Government Furnished Property and Services

11.1 Overview

11.2 Government-Furnished Real Property

11.3 Government Furnished Equipment (GFE)

11.4 Government-Furnished Materials

11.5 Government-Furnished Records

11.6 Government-Furnished Services and Utilities

11.7 Automated Data Processing Equipment (ADPE)

11.8 Transportation and Vehicles

11.9 Audiovisual Support

11.10 Classified Material Handling

11.11 Travel

11.12 Bioenvironmental Engineering (BE) Support

11.13 Training

11.14 Department Competence Requirements

11.15 TMDE Services

SECTION C-4 DELIVERABLES

12.0 Deliverables

12.1 Manpower Deliverables

12.2 Administrative Deliverables

12.3 Management Deliverables

12.4 Maintenance Deliverables

Technical Exhibit Library

1. Definitions and Acronyms

2. Memorandums of Agreement Index

3. Performance and Quality Standards

4. Workload Data and Flying Hours

5. Performance Thresholds

6. Instructions and Technical Order Summary

7. Required Meetings

8. Government Furnished Facilities Sqaure Footage

9. Ramp Freeze Procedures

10. 11th Wing Plans

11. Appearance Standards

12. Ice and Snow Removal

13. Facility Management

SECTION C-1 DESCRIPTION OF SERVICES

1.0 Scope of Work. This is a world-class Helicopter maintenance service requirement supported by the contractor, who shall provide all personnel, equipment, tools, vehicles and materials except for those items or services specifically stated in section C-3 as Government furnished, to support the missions of the 11th Wing (WG) and their customers. The contractor shall provide all personnel necessary to perform aircraft maintenance, and over and above services in support of aircraft assigned to the 11 WG and their respective customers. The scope of maintenance includes support of the UH-1N helicopter flying hour program. The contractor shall provide all organizational and limited intermediate aircraft maintenance and all servicing IAW AF approved aircraft technical data listed in TE-6 on all 11 WG assigned aircraft. The contractor shall establish a partnership/teamwork approach with the Contracting Officer (CO), 811 OG Functional Commander (FC), Contracting Officers Representative (COR), operations personnel and other applicable contractors.

1.1 Objective. The objective of this Performance Work Statement (PWS) is to provide the 11 WG, located at JBA-NAFW, and their customers with rotary aircraft maintenance services in support of the safe and timely transportation of distinguished visitors; a 24-hour a day, 7-day a week (24/7), no fail mission.

1.2 Organizational Overviews.

1.2.1 Organizational Overview of the 11 WG. This requirement supports the 11 WG. The 11 WG represents the host wing and reports to Air Force District of Washington (AFDW).

Contained within the 11 WG is the 811th Operations Group, 811th Operations Support Squadron, and the 1st Helicopter Squadron (1HS). These organizations are primarily responsible for providing all helicopter airlift services as required. See TE-1 for a list of all acronyms and definitions.

1.2.1.1 Air Force District of Washington. Responsible for bringing air, space and cyberspace capabilities to the joint team protecting the nation's capital and supports local personnel and those serving worldwide. AFDW is the single Air Force voice for planning and implementing Air Force and joint solutions within the National Capital Region (NCR), located at JBA-NAFW. The 11 WG directly reports to HQ AFDW.

1.2.1.2 11th Wing (WG). The 11 WG delivers contingency response capabilities critical for the protection of our National Security. Ensures emergency reaction rotary-wing airpower for the NCR; combat-ready Airmen to Air and Space Expeditionary Forces, a secure and robust infrastructure for base organizations and resources essential for the well-being of the team and their families.

1.2.1.3 811th Operations Group (OG). Provides support for JBA-NAFW flying and rotary missions while responding to global contingencies. Provides continuous rotary-wing contingency response capability to the NCR while simultaneously supporting JBA-NAFW global aerial port customers with critical airfield infrastructure and aviation services. The group consists of two squadrons: The 1st Helicopter Squadron and the 811th Operations Support Squadron.

1.2.1.4 1st Helicopter Squadron (1HS). Provides priority airlift for national-level civil and military senior leadership in the NCR. Delivers continuous, immediate-response capability in support of sensitive joint contingency plans vital to national security and continuity of operations and supports HQ USAF-tasked VIP transportation.

1.2.1.5 811th Operational Support Squadron (811 OSS). Delivers world-class aviation, equipment, services, support, and training across the National Capital Region.

SECTION C-2 SERVICES SUMMARY

2.0 Service Requirements.

2.1 Minimum Performance Standards. The contractor shall exercise management and operational control over, and retain full responsibility for, performance requirements set forth in this PWS as detailed in the minimum performance standards listed in TE-3 and estimated workload data listed in TE-4.

2.1.1 The contractor shall provide mission capable aircraft, configured to meet the daily/weekly flying schedule requirement.

2.1.2 Missions are projected on a monthly, weekly and daily basis. Variations to these projections, annual flying hours, number of missions/local training sorties supported and number of aircraft assigned are inevitable. The number of annual flying hours during this performance period will vary from 6000 to 7000, and the number of assigned aircraft will range from 21 to 26. Changes to the number of flying hours outside this range that materially impact cost, schedule or performance as determined in advance by the CO will be handled in accordance with the FAR Clause, 52.212-4, Contract Terms and Conditions—Commercial Items (Jan 2017). Historical flying hours are reflected in TE-4.

2.2 Adherence to Directives. In cases where multiple standards are available, use order of precedence IAW the objectives and responsibilities outlined in Public Law, Department of Transportation, Federal Aviation Administration (FAA) requirements, DOD and Air Force (AF) series directives as well as AF, Lead and Using Command instructions, regulations, plans and applicable equipment and/or general support technical orders data.

2.2.1 When applicable the contractor shall comply with the most recent version of all Government directives referenced in this PWS. Throughout this contract, wherever numbered references, operating instructions (OI), Technical Orders (TO), Air Force Manuals (AFMAN), etc.(i.e., AFI 21-101, T.O. 00-20-1, AFI 23-101, etc.) are utilized, it shall be interpreted that the most current version is being referenced and that all Lead and Using Command, as well as 11 WG supplements apply to the reference.

2.2.2 Due to mission essential functions, the Government may offer the contractor seasonal flu and potential pandemic vaccines.

2.3 Contractor Personnel Requirements.

2.3.1 Site Manager. The contractor shall provide a Site Manager and/or alternate(s) with 24/7 contact capability who shall be responsible for assuring services are accomplished in accordance with this PWS. The names of those who shall represent the contractor shall be designated in writing to the CO IAW PWS para 12.1, Manpower Deliverables. The contractor shall provide telephone numbers of the Site Manager and alternate(s) where each may be contacted outside of normal duty hours. As soon as any knowledge of changes occurs, the contractor shall submit the name of any new designee along with their contact information to ensure mission requirements.

2.3.1.1 The Site Manager or alternate(s) shall have binding authority to act for the contractor on all matters relating to this contract.

2.3.1.2 The Site Manager or alternate(s) shall be available within 30 minutes during normal duty hours to meet on the installation with Government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the Site Manager or alternate shall be available to meet on the installation within 1 hour of notification. Normal duty hours at JBA- NAFW are Monday - Friday, 0730-1630.

2.3.1.2.1 The Site Manager, along with the top three members of their staff (or their alternates), shall carry a Government provided mobile phone. They are expected to answer calls 24 hours a day, seven days a week.

2.3.1.3 The Site Manager and alternate(s) shall be able to read, write, speak and understand English.

2.3.2 Mission Essential Contractor Service Plan. All of the contractor services performed under this contract have been identified as essential contractor services in support of mission essential functions. IAW PWS para 12.4, Management Deliverables, the Contractor shall provide a plan, in accordance with DFARS Clause 252.237-7023, to address continuation of services in the event of a crisis.

2.3.3 Identification and Replacement of Key Personnel. The contractor shall identify key personnel responsible for overseeing the daily operations of the functional areas covered in this PWS to the CO at time of proposal submission. Any changes or additions to key personnel will require a resume(s) to be submitted to the CO for acceptance prior to allowing the proposed individual to begin work on the contract. At a minimum, key personnel will include the Site Manager (and identified alternates), Quality Manager, and the Maintenance/Branch Manager.

2.3.4 Airworthiness Determinations and Approval. The contractor shall identify personnel who are authorized to inspect/clear Red X discrepancies and/or sign exceptional releases as required by TO 00-20-1. The listing shall contain employee name, position assigned, work area, and CAMS/IMDS employee number. The listing shall be submitted to the COR IAW PWS para 12.1, Manpower Deliverables.

2.3.5 Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company facility security officer (FSO) and provided to the CO, 11th Security Forces, and COR IAW PWS para 12.1, Manpower Deliverables.. The contractors FSO shall also upload all employees into the Joint Personnel Adjudication System (JPAS) at contract start date. Lastly, an updated listing shall be provided to the Government and uploaded/changed in JPAS whenever an employee’s status or information changes or when personnel are added or deleted from the contract.

2.3.6 The contractor shall not employ persons for work on this contract if such employee is identified by either the contractor or the CO/COR/Functional Commander (FC) as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

2.3.7 Contractor personnel who are in supervisory positions, personnel who perform services utilizing technical orders or written documentation or personnel who have job related contact with aircrews shall be able to read, write, speak and understand English.

2.3.8 Due to the frequency of contact with senior Government and military officials of the United States and foreign Governments and the resultant national media exposure, contractor personnel shall present a neat, professional and conservative appearance at all times when on duty. Employees shall also maintain a high degree of personal grooming and hygiene.

Hairstyles shall be neat and conservative in nature. As a minimum, hair shall be clean, combed and not present a safety hazard.

2.3.9 Dress and Attire. The contractor shall furnish a utility work uniform to contract personnel. Uniforms shall be free of patches, emblems or writing except they may incorporate a corporate name or logo and/or employee name. The uniforms shall fit properly, be clean, free of stains or discoloration, without holes or tears and shall be kept serviceable at all times.

2.3.10 Employees in uniform shall be free of display objects, articles, jewelry or ornamentation through the ear, nose, tongue or any other body part when performing this contract. Objects, jewelry or ornamentation could pose safety problems or present foreign object damage (FOD) hazard.

2.3.10.1 Contractor may request a uniform waiver from the COR for office employees that are not in the public’s view or a customer service role. Contractor shall still be required to visibly display corporate name or logo and/or employee name.

2.3.11 Contractor personnel who are required to travel on 11 WG aircraft during a mission shall wear the appropriate attire or as dictated by the FC.

2.3.12 The contractor shall ensure employees possess applicable current and valid professional certifications before starting work under this contract and that these employees maintain these certifications throughout their employment under this contract. Contractor shall be able to present these certifications upon request.

2.3.13 The CO may direct the contractor to remove an employee(s) from an assignment under this contract for reasons of security or misconduct. Where the reasons for the removal request is due solely for security or misconduct by the employee(s), the replacement shall be at the contractor’s expense and not chargeable to the Government.

2.3.14 Military Reservists and National Guard members may be subject to recall to active duty.

The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; their absence at any time shall not constitute an excuse for nonperformance under this contract.

2.3.15 The contractor shall provide a comprehensive plan to the CO for random drug screening of all employees IAW PWS para 12.4, Management Deliverables. When incidents occur or by direction of CO/FC drug screening will be accomplished at the expense of the contractor. The Government shall be granted all rights and privy to all results of drug screening.

2.3.16 Aircraft Maintenance Employee Requirements.

2.3.16.1 Rotary Wing mechanics must possess qualifications from an FAA certified institute or Helicopter military maintenance training course, which validates knowledge of aircraft practices and procedures.

2.3.16.2 The contractor shall ensure contract personnel are fully qualified to accomplish rotary wing aircraft maintenance as required.

2.3.16.3 The contractor shall ensure that aircraft maintenance personnel training/qualifications are accurately documented. Documentation shall be annotated on a company generated form similar to the AF Form 797 (Job Qualification Standard) or other company form/format approved by the FC or COR.

2.3.16.4 Contractor training records format shall comply with AFI 36-2232 for all assigned UH- 1N qualified employees.

2.3.17 Contractor Manpower Equivalent Report. The Contractor shall provide a Contractor Manpower Equivalent (CME) report IAW PWS para 12.1, Manpower Deliverables. The Government will have (10) business days to review for correct content and format. If correction is warranted, the contractor has (5) business days after notice to correct deficiencies and resubmit. Criteria for approval shall be correct content and format. The exact format is to be determined by the Government, however the information required shall include but is not limited to: contract number, functions and missions performed under the contract, the contracting organization administering the contract, the functional organization(s) supported, funding source, performance dates of the contract, and the number of full-time contractor employees (broken down by labor category).

2.4 Security Requirements.

2.4.1 The contractor shall complete a “Request for Identification Credential” for each employee requiring access to JBA-NAFW.

2.4.2 The requests shall be submitted to 11th Security Forces Squadron (SFS), Pass and Registration through the 811 OSS. The Government will provide a completed “Identification Credential”, which shall be issued, displayed and surrendered.

2.4.3 The contractor shall complete an AF IMT Form 2586 for each employee requiring frequent unescorted access into restricted areas. The request shall be submitted through the 811 OG Industrial Security Manager to the 11 SFS. The Government will provide restricted area badges to the contractor. The badge shall be displayed and surrendered as directed in AFI 31- 101.

2.4.4 The contractor shall comply with all security measures required by the Government, including initial risk analysis. The Government will conduct Security Test and Evaluations (STE) at the required intervals to ensure compliance.

2.4.5 The contractor shall appoint security representatives as required to implement “Info Protect” programs IAW AFPD 33-2 in the receiver organization. Develop and implement a Computer Security (COMPUSEC) program to ensure compliance with AF information protection instructions, including any MAJCOM or wing supplements and provide to CO IAW PWS para 12.2, Administrative Deliverables. Contact base Information Protection (IP) Office for emissions security (EMSEC) requirements when the need to process classified national security information arises. Complete Information Protection Block III of Total Force Awareness Training (TFAT) before they are issued user ID’s and passwords, or granted network access. Coordinate this training with the base IP program manager as needed.

2.4.6 The contractor shall meet the requirement of DODM 5200.01 Vol 3, Enclosure 5 and AFI 16-1404, for AF Systems Security Instruction requirements such as COMSEC, COMPUSEC for Operational Systems, Emanations Security and AFI 10-701

2.4.6.1 The contractor shall employ computer operators with security clearances required to obtain access to password-protected AF information systems.

2.4.7 The contractor shall monitor and control access into restricted areas under their responsibility at JBA-NAFW, allowing only those individuals who have been properly cleared into restricted areas. The contractor shall comply with all security requirements of AFI 31-101, plus those imposed by the installation commander at all times. Contractor personnel shall not enter restricted or controlled areas or base facilities unless specifically authorized in performance of their duties.

2.4.8 Contractor personnel requiring unescorted entry to restricted or other sensitive areas designated by the installation commander shall comply with AFI 31-101 and AFI 10-701. A favorable Tier 3 investigation is required including fingerprints to obtain a restricted area badge for access to restricted areas.

2.4.9 All contractor or subcontractor employees who will have direct access to 11 WG aircraft, restricted areas, “close-hold” or classified information shall possess a secret security clearance.

The contractor shall escort and monitor all personnel that do not have a secret clearance and require access to an aircraft covered in this contract or other restricted areas at all times.

Contractor personnel not in possession of a restricted area badge shall not be left unattended on any 11 WG aircraft and shall be under escort at all times.

2.4.10 The contractor shall conform to the provisions of Department of Defense Manual (DODM) 5220.22-M, safeguarding classified information and provide for obtaining secret security clearances for contractor and subcontractor employees requiring access to classified information. Only those persons who have the proper security clearance and a “need to know” according to the performance of work under this contract shall be given access to classified information or material.

2.4.11 The contractor shall ensure all contractor personnel have appropriate security clearances prior to taking receipt of classified documents and materials.

2.4.12 The contractor shall provide security support including packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks and internal security controls for protection of classified material and guarding against theft of high value property.

2.4.13 The contractor shall comply with all security regulations and directives as identified herein and other security requirements as shown elsewhere in this contract. The contractor shall comply with DD Form 254, DoD Contract Security Classification Specification. The contractor shall have a Top Secret facility security clearance.

2.4.14 The contractor shall ensure each employee obtains the following pass and identification items, as applicable, for contractor personnel. These identification items can be obtained from each location designated below. The contractor shall be responsible for retrieval of all identification media from employees who depart for any reason before the contract expires.

(1) Defense Biometrics Identification (DBIDS) Cards for non-CAC eligible/required employees;

11 SFS, Pass and Registration Office.

(2) Common Access Card (CAC) Identification; 11 FSS, Military Personnel Flight.

(3) AF Form 2586, Unescorted Entry Authorization Certificate; 811 OG industrial security manager.

(4) Automated Entry Control Card/Restricted Area Badge; 11 SFS, Pass and Registration Office.

2.4.15 Security Manager Appointment. The contractor shall appoint a security manager for the on-base, long-term visitor group. The security manager shall provide employees with training required by DODM 5200.01 Vol 3, Enclosure Five, AFPD 16-14, AFI 16-1404 and JBA-NAFW supplements. The contractor’s security manager shall attend the supporting 11 WG/IP semiannual security manager’s meetings. The contractor shall provide initial and follow-on training to contractor personnel who work in AF controlled/restricted areas. Restricted areas include the flight line parking ramp and certain areas within hangars that house mission-ready sealed aircraft. The contractor shall provide the supporting Information Protection Office industrial security manager with a visitor authorization letter, including those essential personnel who are supporting the long-term visitor’s agreement.

2.4.16 Reporting Requirements. The contractor shall comply with AFI 71-101, Volume 4 Counterintelligence requirements. Contractor personnel shall report any information or circumstances that may pose a threat to the safety and security of DoD personnel, contractor personnel, resources and classified or unclassified defense information to an appropriate authority.

2.4.17 The contractor shall establish and implement methods of ensuring all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government. The contractor shall develop procedures covering key control that are included in the contractor’s property control system. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. All references to keys include key cards.

2.4.17.1 The contractor shall immediately report to the COR any lost or duplicated keys. The 811 OG Industrial Security Manager shall be notified immediately upon any occurrences of lost or duplicated keys for building 1914. The contractor shall confiscate keys from personnel that are placed under suspension or termination.

2.4.17.1.1 In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and the total cost deducted from the monthly payment due to the contractor. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to rekey or replace the affected lock(s) without cost to the Government. The Government may, however, at its discretion, replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due to the contractor.

2.4.17.1.2 The contractor shall prohibit the use of keys issued by the Government by any persons other than the contractor’s employees. The contractor shall also prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

2.4.18 Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s quality control plan. The contractor shall establish procedures IAW local OIs ensuring lock combinations are not revealed to unauthorized persons and shall ensure the procedures are implemented.

2.5 Hours of Operation.

2.5.1 Recognized Holidays. The Government recognizes the following holidays; New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day and Christmas Day. During these holidays, the contractor shall have sufficient personnel available to support the 11 WG flying schedule and ensure all associated aircraft launch processes/procedures supported under this contract are complied with to the fullest extent.

2.5.2 Helicopter Maintenance The contractor shall perform aircraft maintenance required under this contract on a 24/7 basis as mission requirements dictate.

2.6 Quality Assurance. The contractor shall establish an aircraft maintenance quality assurance program that highlights major and minor discrepancies as defined in paragraph 2.6.11, which as a minimum addresses management, data collection, inspection trend analysis and continuous improvement.

2.6.1 For aircraft maintenance related activities (e.g. Maintenance Standardization and Evaluation Program (MSEP), Technical Order Distribution Office (TODO), One-Time Inspection (OTI) program, Weight and Balance Program) the contractor shall comply with AFI 21-101 (Aircraft and Equipment Maintenance Management) quality assurance requirements. The Government will have real-time access to contractor management and quality assurance data to ensure/provide Government insight into contractor quality assurance processes.

2.6.2 The contractor shall brief quality assurance system trends to the Government, in-person, on a monthly basis and quality assurance inspection results on a daily and weekly basis. The contractor shall generate/distribute a QA monthly summary providing insight into the status of issues affecting quality and a self-assessment of performance.

2.6.3 QA’s will be the coordination/action agency for all aircraft related issues and Government reports submitted.

2.6.4 Upon receipt of a failed assessment/surveillance from the Government, the contractor shall respond within five (5) business days with corrective action. The contractor is encouraged to meet with the applicable COR to discuss circumstances attributing to an assessment/surveillance rated “Fail”, in attempt to resolve the matter at the lowest level.

However, if agreement cannot be achieved and subject report is not overturned, the contractor may elect to elevate the issue to the contracting officer (CO) for resolution. In these cases, the contractor shall submit a request for re-consideration to the CO within two (2) business days of initial receipt of report. The CO will respond within five (5) business days. If the rating remains, the contractor shall respond within five (5) business days from the date of the CO response with corrective action.

2.6.5 The contractor shall place increased emphasis on maintenance processes, procedures, practices and tasks deemed as areas requiring additional attention by the FC/COR. Increased focus shall remain in place until the FC/COR determines sub-standard performance has effectively been addressed and associated issues resolved. Contractor QA personnel shall also contact the COR section, via land line, email or mobile radio, prior to performing QA assessments on personnel and/or completed aircraft maintenance processes/procedures. The intent is to afford the Government the opportunity to observe contractor QA oversight of completed or in-progress aircraft maintenance actions. The contractor shall not hamper/delay production efforts; if COR does not respond/reply contractor may continue with oversight as necessary.

2.6.6 QA personnel shall assess all associated launch processes for Assistant Vice Chief of Staff of the Air Force Special Air Missions Division (CVAM) missions to ensure compliance with paragraph 4.36 and applicable aircraft maintenance directives and AFIs.

2.6.7 The contractor shall participate in all MAJCOM directed inspections (e.g. Management Internal Control Toolsets (MICT), Logistics Standardization and Effectiveness Program (LSEP), Unit Compliance Inspection (UCI), Staff Assistant Visits (SAV) and AF audit agency audits). The contractor shall support required inspections and requests for data/information from team members as requested.

2.6.8 The contractor shall inspect the required services identified in TE-5.

2.6.8.1 The Quality Manager will ensure at a minimum 50 percent of Quality Verification Inspections (QVI) are performed and tracked on each Mission Design Series (MDS) phased inspection areas. The intent is to ensure all portions of an aircraft are assessed and inspections are not concentrated in the same areas on subsequent visits.

2.6.9 The Government will inspect required services on an as-required basis and/or as directed by the FC/COR. Each primary service has a Performance Threshold (PT) which is the minimum number of minor discrepancies that may be detected or documented during any inspection, assessment or surveillance to be rated acceptable/pass. Discrepancies exceeding established PT’s as listed in TE-5 shall result in an unacceptable/fail rating. Any major discrepancy discovered shall override the established PT’s and result in an unacceptable/fail rating as well.

2.6.10 PTs may be adjusted due to changing mission requirements or to address areas of substandard performance or non-compliance issues. All changes will be coordinated through the CO and require a contract modification.

2.6.11 Specific Categories of Discrepancies.

2.6.11.1 Helicopter Maintenance.

2.6.11.1.1 Major Discrepancy. A discrepancy that is likely to result in a hazardous or unsafe condition or is likely to result in failure or reduce materially the usability of the aircraft or equipment to include any major part thereof. As a minimum, discovery of any of the following conditions will be categorized as a major discrepancy: improper or untimely documentation of red X discrepancies on aircraft or equipment Air Force Technical Order (AFTO) forms; test measurement diagnostic equipment (TMDE) overdue calibration or when calibration status cannot be verified; violation of environmental protection policies and directives; overdue time change and inspection items; unauthorized over fly of engines; any long-term inspections not loaded; any errors in due time or improperly loaded time change items; technical order violations of mandatory directives as supplemented; not complying with all military and or commercial derived technical order warnings, cautions, or notes; improper use of tools; any outdated technical data. While all discrepancies/findings can’t be listed, the Chief COR/FC will determine category (Major/Minor) of such not listed in this paragraph. The contractor shall respond using the JBA-NAFW Contract Monitoring and Surveillance Report within five (5) business days with corrective actions of all form’s that are routed to the Quality Manager. If a grounding discrepancy(s) is discovered during the Key Task Listing (KTL) inspection that is likely to result in a hazardous or unsafe condition, the evaluator shall not sign off the inspection and will annotate the discrepancy in the aircraft forms IAW 00-20-1. Once the discrepancy(s) are corrected the KTL inspection will be reevaluated.

2.6.11.1.2 Minor Discrepancy. A discrepancy that is not likely to reduce the usability of aircraft or equipment or is a departure from established contractual requirements having little impact.

All minor discrepancies shall be documented using the JBA-NAFW Contract Monitoring and Surveillance Report and presented to the applicable contract Branch Manager/section supervisor. See TE-5 for minimum allowable PT’s.

2.6.11.1.3 If the same minor discrepancy occurs after the contractor proposes corrective action, the discrepancy shall be coded as a “repeat.” If a “repeat” discrepancy recurs within 90 days after the contractor proposes corrective action, the discrepancy shall be coded as “recurring” and will result in an automatic major discrepancy.

2.6.11.1.4 QA personnel shall assess associated launch processes for CVAM missions to ensure compliance with the PWS and applicable aircraft maintenance directives and Air Force Instructions.

2.6.11.1.5 QA shall contact COR prior to performing evaluations on aircraft and/or equipment to afford Government representatives the opportunity to inspect, evaluate and assess any service(s) rendered on the spot.

2.6.11.2 Plans, Scheduling, and Documentation.

2.6.11.2.1 Major Discrepancy. A discrepancy that is likely to degrade aircraft mission capability or mission readiness. As a minimum, discovery of any of the following conditions will be categorized as a major discrepancy: any required inspections not scheduled; any errors in due time or improperly loaded time change and inspection items; any time compliance technical order not loaded within five (5) days from receipt; aircraft status not reported accurately;

technical orders not up-to-date; noncompliance with Air Force Instructions.

2.6.11.2.2 Minor Discrepancy. A discrepancy that is not likely to degrade aircraft mission capability, having little impact.

2.6.11.3 Safety/Industrial Hygiene.

2.6.11.3.1 Major Discrepancy. A discrepancy that is likely to cause a safety or health hazard to personnel.

2.6.11.3.2 Minor Discrepancy. A discrepancy that does not pose a safety or health risk to personnel.

2.6.11.4 Certification/Training.

2.6.11.4.1 Major Discrepancy. A discrepancy that involves personnel who do not possess the proper certification to perform a task.

2.6.11.4.2 Minor Discrepancy. A discrepancy in the actual recording of certification when the requisite training and certification can be sustained through alternative means.

2.7 Environmental Management Plan. The contractor shall provide a complete environmental management plan to assure compliance with all environmental statutes and regulations, to include elements required in JBA Environmental Standards for Contracts. Copies of the plan shall be provided for approval to the CO and 11th Civil Engineering Squadron Installation Management Flight, Environmental Compliance (11 CES/CEIE) IAW PWS para 12.4, Management Deliverables. The Government will have 30 days to review and comment, or accept the plan. The plan shall include but not be limited to the following: 1) Personnel training on hazardous waste accumulation, transportation, and storage 2) Initial Accumulation Points management and training 3) Small spill cleanup and training to include spill response plan 4) Self-evaluation program that ensures compliance with all environmental statutes and regulations.

2.7.1 The contractor shall identify, in writing (including changes) to the CO, HAZMART, and CEIE, a Point of Contact (POC) for all environmental issues, as well as primary and alternate POCs for Initial Accumulation Points, IAW PWS para 12.1, Manpower Deliverables. Submit changes in writing to the 11 CES Environment Management (EM) as they occur.

2.7.2 The contractor shall comply with the Resource Conservation and Recovery Act (RCRA) and the JBA-NAFW Hazardous Waste Management Plan. Pursuant the Resource Conservation and Recovery Act (RCRA), all substances that are considered to be “hazardous waste” shall be temporarily stockpiled in a designated location at or near the point of waste generation prior to their final disposal. A maximum of 55 gallons of hazardous waste or 1 quart of acutely hazardous waste may be accumulated at any one time. These locations are known as Initial Accumulation Points (IAP) under the JBA-NAFW Hazardous Waste Management Plan.

2.7.2.1 Hazardous waste and used oil accumulation and accumulation points shall require inspections by Government representatives as defined in the JBA-NAFW Hazardous Waste Management Plan. Contractor shall be responsible for initiating corrective action for any discrepancies within 24 hours of identification.

2.7.2.2 Environmental Violations and Fines. The contractor shall reimburse the Government for any re-mediation undertaken to clean up releases by the contractor and for any civil or criminal fines or penalties for any environmental infraction caused by the contractor.

2.8 Quality Control.

2.8.1 Quality Control Plan. The contractor shall provide a Quality Control Plan to the CO IAW PWS Para 12.1, Manpower Deliverables and as described in section 4 of the Quality Assurance Surveillance Plan (QASP). This plan focuses on ensuring contractual requirements are provided and thus is separate from the aircraft maintenance quality assurance program.

2.8.2 Safety Plan. The contractor shall formulate and submit a written safety and health plan, IAW PWS para 12.4, Management Deliverables for review and acceptance by the CO. The CO will review, comment or accept within 30 days after receipt. The written plan shall include the details of the contractor’s safety organization, responsibilities, method of program implementation and how corrective actions will be accomplished. As a minimum, the contractor shall comply with safety provisions listed in TE-6, the technical publications, and Section C-3.

2.8.3 Government Property Control Plan. The contractor shall be responsible for safeguarding all Government property provided for contractor use and will submit a Government property control plan to the CO IAW PWS para 12.4, Management Deliverables.

2.8.3.1 At the end of each work period, all Government facilities, equipment and materials shall be secured. The contractor shall conform to the provisions of AFI 31-101 for safeguarding the Government-furnished facilities (GFF) and Government-furnished material (GFM) contained therein. In addition, the contractor shall possess an approved property control system pursuant to FAR 52.245-1 and 52.245-2, incorporated in Section I of the resultant contract.

2.8.4 Internal Operating Instructions (OI). The contractor shall develop an OI for internal circulation control, protection of resources and to regulate entry into AF controlled areas during normal, simulated and actual emergency operations to the CO IAW PWS para 12.4, Management Deliverables. The OI shall be written in accordance with AFI 31-101 and coordinated through the 11th Security Forces Squadron.

2.8.5 The contractor shall establish an internal program focusing on Continuous Process Improvement efforts within its organization and maintenance/business practices. The contractor shall identify an individual who will be responsible for spearheading these efforts.

This person will work with 811OG and 11 Wing POCs on related efforts.

2.9 Contractor Labor Strikes/Non-Performance. In the event of a strike, the contractor shall still be obligated to perform all work pertaining to this PWS. Because the services called for under this contract are of critical importance to the AF the contractor shall provide a detailed Strike Contingency Plan to the CO IAW PWS Para 12.1, Manpower Deliverables, for approval, at which point will become an official part of the contract, to address the process the contractor will use to ensure full performance continues despite labor strikes. However, if a labor strike by the contractor’s employees impairs the contractor’s ability to satisfactorily perform the contract, the Government reserves the right to take over performance of the awarded contract.

In such event, the services will be performed exclusively by AF or AF designated employees and not a mix of AF and non-striking contractor employees. Under such circumstances, and at the direction of the CO and designated representative, the contractor agrees to remove its non-striking force from the performance site and not to interfere in any way with Government performance. The contractor further agrees under such circumstances to permit the Government to use any essential contractor-furnished property.

2.10 Protection of Competition-Sensitive Information. In the performance of this contract, the contractor may access Government information in its G021, “Deficiency Report Tracking System”.

2.10.1 The contractor shall limit access of this information to contractor employees requiring access in order to perform this contract or to effectively manage its performance.

2.10.2 The contractor shall obtain a written agreement from each employee working under this contract which states the employee will not disclose “competition-sensitive” information except to other contractor employees requiring access to the information for performance or management of this contract. The agreement shall continue in effect after completion, or termination, of this contract.

2.11 Meetings. Meetings may periodically be held between base personnel, CO and contractor management to discuss contract status. The contractor shall provide the appropriate representation for all Government meetings. See TE-7 for a minimum list of scheduled meetings.

2.12 Administration, Correspondence, Forms, Records, Files, and Documents.

2.12.1 Administration. The contractor shall perform all duties and tasks required of the privacy act monitors IAW AFI 33-332 and perform all duties and tasks required of the Freedom of Information Act (FOIA) Monitor IAW DODR 5400-7-R.

2.12.2 Correspondence. The contractor shall prepare all correspondence relating to the requirements in this PWS. The correspondence that is PWS-related consists of, but is not limited to, replies, requests for depot assistance, reports and routine correspondence to the base/installation or other activities. Such correspondence between the contractor and the Government shall be courtesy copied (cc) to the COR concurrent with their transmittal.

Messages shall be prepared IAW AFMAN 33-326; correspondence to, or with Government agencies shall follow guidance in AFH 33-337.

2.12.2.1 Any and all contractor documents (policies, procedures, special inspections, etc.)

published and transmitted from the contractor’s home office to JBA-NAFW that affect or in any way influence maintenance functions shall be serially controlled and dated. Copies of these documents shall also be provided to the CO.

2.12.3 Forms. The contractor shall maintain aircraft maintenance data forms in accordance with 00-20 series TO’s. Historical records shall be maintained in accordance with TOs 1H-1(U)N- 6 and 00-20-1. Disposition of maintenance records shall be IAW AFI 33-364.

2.12.3.1 The contractor shall use all applicable Government forms as prescribed in Government directives.

2.12.3.2 The contractor may use alternate forms in lieu of Government forms by submitting an example of the proposed alternate forms for review by COR and acceptance by the CO.

2.12.3.2.1 The contractor shall also publish an index of all alternate forms IAW PWS para 12.2, Administrative Deliverables. Alternate forms shall comply with the intended effect or product contemplated by the Government form(s) and shall be numbered IAW AF 37 series instructions.

2.12.4 Records. All records, files, documents and working papers provided by the Government and/or generated for the Government in the performance of this contract become and remain Government property.

2.12.4.1 The contractor shall be responsible for creating, maintaining and disposing of all required records that are cited in this PWS or required by the provisions of a mandatory directive listed in TE-6.

2.12.4.2 The contractor shall maintain all records and dispose of files, documents and working papers IAW AFI 33-322, Data Administration Program, and all other pertinent directives, as supplemented, through direction of the base records manager. Records disposal requirements can be obtained by visiting the following AF Portal web site; https://www.my.af.mil/gcss-af61a/afrims/afrims/.

2.12.4.3 All reports, records, files, documents, policies/operating instructions and working papers shall be made available to the COR when requested.

2.12.4.4 If requested by the Government, the contractor shall provide any and all original records within five (5) working days of receipt of the request.

2.12.5 Records Manager. The contractor records manager shall perform all duties and tasks required of the functional area records manager IAW AFI 33-322. For each operation, maintain files for Government records IAW AF 37 series instructions.

2.12.6 The contractor shall furnish all of the Government required reports and deliverables listed in Section C-4 of this PWS, titled “Deliverables.” Reports will be provided electronically to the identified recipient in the format requested, in accordance with the stated frequency of delivery as outlined in Section C-4 of the PWS.

2.12.6.1 The Government will have unlimited rights to use, duplicate or disclose such reports in whole or in part, in any manner and for any purpose whatsoever, and to permit others to do so.

2.12.6.2 Contractor Deficiencies. The contractor shall document, enter and closeout all COR and QA discrepancies discovered on equipment (e.g., AGE, aircraft, engines, components, support equipment, etc.) in the approved Maintenance Information Systems (MIS) against a job control number (JCN). If during the course of evaluation, the COR notices a potential discrepancy but cannot determine if it is allowable or within tolerances, the COR may write up a request check on the AFTO Form 781A.

2.12.7 Maintain Publications/Directives. The contractor shall maintain and update all regulations, manuals and other directives listed in TE-6 IAW AFI 33-360, V7, and AFI 33-322. All TO’s shall be maintained and updated IAW TO 00-5-1.

2.12.7.1 The contractor shall develop, research, and coordinate with agencies for mandatory maintenance operating instructions/Operational Plans for the 11 WG and Joint Base Andrews organizations.

2.12.7.2 The contractor shall conduct…