Attachment_1_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

FOR

INSPECTION, MAINTENANCE, AND REPAIR OF AIRCRAFT HANGAR DOORS

11th Civil Engineer Squadron Joint Base Andrews, MD 20762

30 August 2016

1.0. SCOPE. The contractor shall provide all management, tools, supplies, equipment and labor necessary to maintain and repair aircraft hangar doors at Joint Base Andrews (JBA) in a manner that shall ensure continuous and safe operation of the doors in accordance with (IAW) applicable standards and the manufacturer’s instructions. All work shall be accomplished IAW all Federal, State, and local laws and regulations, to include applicable building codes and standards, National Electric Code (NEC), National Fire Protection Agency (NFPA), Building Officials and Code Administrators International (BOCA), the Council of American Building Officials (CABO), and Occupational Safety and Health Administration (OSHA) codes. Estimated data for determining workload are listed in Appendix A of this Performance Work Statement (PWS).

1.1. SERVICES DESCRIPTION

1.1.1. INSPECTIONS. The contractor shall perform annual inspections on all aircraft hangar doors and tail/aperture doors. The contractor shall prepare and submit to the Contracting Officer Representative (COR) a written report within ten (10) business days of performing the inspections. The report shall include identification of door system, inspection location, description of maintenance work performed, identification of repairs needed, inspection date, inspector name, and overall condition of the door.

1.1.2. PREVENTIVE MAINTENANCE SERVICES. The contractor shall provide preventative maintenance services on the aircraft hangar doors at the locations designated in Appendix A. The contractor shall perform preventive maintenance during annual inspections to ensure reliable and continuous safe operation of the doors. The preventative maintenance work shall be IAW commercial practices and manufacturer’s specifications.

1.1.3. EMERGENCY SERVICE CALLS. The contractor shall respond to emergency situations on site within four (4) hours of notification and return door(s) to normal operation, 24 hours a day & 365 days a year. The contractor and the COR will inspect the area requiring repairs. For same day repairs, the contractor shall contact the COR with a description of work to be accomplished, estimated labor hours, and cost of parts for immediate approval. The contractor may be authorized by the CO (Contracting Officer) or COR to proceed in emergency situations when a delay in the performance of necessary work would further endanger Government personnel or property. The contractor shall provide a written quote for repairs within one (1) business day.

1.1.4. ROUTINE REPAIR SERVICE CALLS. The CO or the COR will notify the contractor of repairs to be made from the inspection reports or customer service calls. The contractor shall report to the work location within 24 hours, survey the repair, and provide the CO or COR with an estimated cost of repair within 24 hours. The contractor shall commence repair work after approval from the CO or COR.

Upon completion of work, Aircraft Hangar Doors shall be in good working order, well-greased, and oiled.

Door repairs should be accomplished within two (2) business days unless otherwise approved by the CO or COR. For same day repairs, the contractor shall contact the COR with a description of work to be accomplished, estimated labor hours, and cost of parts for immediate approval. All repair work shall be IAW normal commercial practices.

1.1.5. SERVICE CALLS. A service call consists of all personnel, labor, equipment, transportation, tools, materials, supplies, supervision, quaility control, management and other items and services necessary to complete the work required IAW PWS paragraphs 1.1.3 and 1.1.4.

1.1.6. SERVICE HOUR. Service Calls are billed at an hourly rate, referred to as a “Service Hour”. A service hour incorporates of all personnel, management, tools, and equipment assigned to accomplish a service call, whether routine or emergency. It does not include travel time, or breaks taken while on the job site. The job site is defined as the actual location in which repair/service work is performed.

Examples are provided below:

1. Two (2) contractor technicians respond to a service call. They need special equipment (e.g., fork lift or scissor lift) and it takes them three (3) hours to perform the repairs on site. The proper way to bill would be three (3) service hours at the price indicated in the appropriate Contract Line Item Number (CLIN), instead of six (6) man hours (3 hours/2 technicians). The cost of the equipment rental used in the performance of the repair shall also be billed.

2. Three (3) contractor technicians respond to and accomplish a routine repair. They are on the job site from 8:00am until 2:00pm, and they take one (1) hour for a lunch break. The proper billing for this instance of service would be five (5) hours at the price indicated in the appropriate CLIN. The Government does not pay for lunch hours or travel time to and from a job site.

3. One (1) contractor technician responds to an emergency call. After a thorough check of the equipment, the technician determines that some minor adjustments are required to put the equipment back in proper working order. It takes the technician an hour and a half to thoroughly inspect the equipment, make the necessary adjustments, and test the equipment multiple times to ensure all defects have been corrected. The contractor properly annotates 1.5 service hours on his service ticket, and the Government is invoiced accordingly to the appropriate emergency service CLIN for 1.5 hours.

1.1.7. REIMBURSABLE PARTS. The contractor shall obtain all parts necessary for the performance of this contract and shall be reimbursed at cost. The contractor shall obtain competition for all parts (individual or aggregate) estimated to cost $3,000.00 or more. For the purpose of reimbursement, the contractor must provide invoices and supporting documentation to the COR within seven (7) business days. The contractor shall not add any other costs of any kind, e.g. G&A, fees, etc. All vendor receipts shall be original copies.

2.0. SERVICE DELIVERY SUMMARY (SDS)

Performance Objective PWS Para Performance Threshold Inspections and Preventive Maintenance.

Contractor performs Inspections and Preventive Maintenance as scheduled, and an accurate report is delivered within ten (10) business days of the inspection.

1.1.1. & 1.1.2.

No lapse in annual inspections without prior approval. No more than one (1) defect or validated customer complaint per service period. Errors found in reports are corrected within 24 hrs.

Emergency Service Calls. Contractor responds within four (4) hours of notification in order to make emergency repairs and return doors to normal operation.

1.1.3.

No more than one (1) 30-min delay in emergency response time per quarter.

No more than one (1) repeat defect or validated customer complaint per month. No more than one (1) delayed cost estimate per month.

Routine Repair Service Calls. Contractor responds within 24 hours of notification.

Contractor repairs doors, returning them to well-greased, oiled, and working order within two (2) business days of CO or COR approval.

1.1.4.

No more than one (1) repeat defect or validated customer complaint per month. No more than one (1) delayed cost estimate per month.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICE

3.1. UTILITIES. The Government shall provide electric, water, sewer utilities, police protection, fire protection, and emergency medical services. However, any medical expenses incurred by the contractor personnel shall be the responsibility of the contractor.

4.0. GENERAL INFORMATION

4.1. TOOLS AND EQUIPMENT. Contractor shall supply all lifts, vehicles, tools, and equipment necessary to accomplish the requirements of this contract at no additional cost to the Government.

4.2. SAFETY. The contractor shall follow all OSHA requirements to ensure a safe working environment including, but not limited to, lock out/tag out procedures and use of safety harnesses when required.

4.3. INVOICING. The contractor shall only bill the Government for work, approved by the CO or COR, being performed on site. All other charges are improper and will not be authorized by the Government.

4.4. QUALITY CONTROL. Contractor shall develop and maintain a quality control program to ensure maintenance and repair services are performed IAW applicable standards and the manufacturer’s instructions. The contractor shall develop and implement procedures to identify and prevent defective services from reoccurring. As a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2, Services Delivery Summary. The contractor shall produce a Quality Control Report citing: date of internal inspection, inspector name, outcome, and future preventative measures of inspection results. Contractor shall share any performance mechanisms/reports with the Government to ensure industry standards are met. The contractor shall provide the CO and COR with a Quality Control Plan within fifteen (15) days of award. The contractor shall provide the COR a quality control inspector to notify in case of customer complaints, and to follow the guidelines IAW this

PWS.

4.5. QUALITY ASSURANCE. The Government will periodically evaluate the contractor’s performance IAW the Quality Assurance Surveillance Plan (QASP).

4.6. GOVERNMENT REMEDIES. The CO shall follow the requirements of Federal Acquisition Regulation (FAR) 52.212-4, Contract Terms and Conditions for Commercial Items (May 2015), for contractor’s failure to correct nonconforming services.

4.7. HOURS OF OPERATION. Normal duty hours are Monday through Friday, 7:15 AM to 4:00 PM, excluding the ten (10) federally observed holidays. Federal holidays include; New Year’s Day, Labor Day, Martin Luther King Day, Columbus Day, Presidents Day, Veterans Day, Memorial Day, Thanksgiving Day, Independence Day, and Christmas Day.

4.8. SECURITY REQUIREMENTS. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Government installation, shall abide by all security regulations of the installation.

4.8.1. FEDERAL CRIMINAL HISTORY BACKGROUND CHECK. The contractor and all employees of the contractor requiring access to JBA controlled areas, to include all areas within the pathfinder fence, will be required to successfully undergo a Federal Criminal History Background Check and be fingerprinted. The contractor shall be responsible for all costs associated with fingerprinting and the Federal Criminal History Background Check. The authorization number is 00625G, and should be entered in the Originating Agency Identification Number (ORI) space on the back of the blue card. For updated information on obtaining federal background checks visit the MD Department of Public Safety and Correctional Services website at: http://www.dpscs.state.md.us/publicservs/bgchecks.shtml or call the number below.

CJIS – Central Repository 6776 Reisterstown Road, Suite 102 Baltimore, MD 21215

Or

CJIS – Central Repository P.O. Box 32708 Pikesville, MD 21282-2708

Contact CJIS at 410-764-4501 or toll free at 1-888-795-0011 if you have questions about the procedure or the associated fees.

4.8.2. WEAPONS. Weapons of any sort are not authorized on JBA, this includes guns, knives, swords, numb chucks, brass knuckles, or any other weapon that has a sole purpose to injure or maim.

Combination tools such as Leatherman and small pocket knives with folding blades less than four inches are authorized if used in the performance of duty. Those found in violation of this directive are subject to apprehension, criminal charges and debarment from the installation.

4.8.3. ILLEGAL CONTROLLED SUBSTANCE: The U.S. federal government is the most vocal opponent of the drug industry and it has set the de facto international standards regarding the legality and illegality of different drugs. Illegal controlled substance and narcotics are not authorized on JBA what so ever, controlled substances may not be transported on the installation via vehicle or on an individual person, i.e., marijuana/Cannabis, cocaine, crack cocaine, LSD, Methamphetamine (Meth), Heroin, Anabolic steroids, Psilocybin mushrooms, are some of forbidden substances ( this list is not all inclusive).

Prescription medications are authorized for the person the medication is issued to; however the medication must not be expired and the label must clearly indicate the name of the person the medication is issued to. Otherwise the prescription medication may be deemed illegal by the law enforcement officials. Those found in violation of this directive are subject to apprehension, criminal charges and debarment from the installation.

4.8.4. BASE ACCESS. Identification cards and vehicle registrations shall be obtained from the Visitor Control Center (Building 1832) located at the main gate entrance of JBA. Owners must present valid drivers' licenses, current registration, proof of insurance, and any other information deemed necessary to obtain a vehicle pass. While on the premises of JBA or any of its affiliate sites, Contractor personnel shall represent themselves as non-government employees by conspicuously displaying badges at all times.

4.8.4.1. Lost vehicle and entry passes shall be reported immediately to the 11th Security Forces Squadron, and the COR.

4.8.5. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all government property provided for contractor’s use. At the end of each shift, all government facilities, equipment, and materials shall be secured. The contractor shall be responsible for providing and placing all barricades and http://www.dpscs.state.md.us/publicservs/bgchecks.shtml safety devices during any activities and comply with all Occupational Safety and Health Standards

(OSHA).

4.8.6. RETRIEVING IDENTIFICATION MEDIA. All Government issued identification must be returned to the COR upon expiration of the contract or employee termination, whichever comes first.

Failing to do so will result in the withholding of the final payment.

4.9. CONDUCT. The contractor shall be responsible for the actions of all of their employees who are working at any location as required by this contract.

4.10. TRAINING. Long term contractors are required to: (1) complete Anti-terrorism Level I training,

(2) track the training, and (3) report compliance to the COR. Access to the training will be provided by the COR.

4.11. CITIZENSHIP. The contractor shall hire U.S. citizen(s) that are in possession of a valid State driver’s license and birth certificate. If the employee is not a U.S. citizen, the contractor may hire non U.S. citizens if they are in possession of Green Card, Social Security Card, Resident Card, Work Visa, and State-issued Identification Card.

5.0. APPENDICES.

A. Estimated Workload Data

B. Maps and/or Site Plans

APPENDIX A

ESTIMATED WORKLOAD DATA

Each hangar door is 35 ft. high, and each quarter hangar door is 75 ft. wide (150 ft. for entire opening).

Building Hangar # Door Type Quantity

1915 Fuel Cell Sliders w/Aperture (left and right) 2 1914 1 Sliders (NW, NE, SW, SE) 4

Tail (N, S) 2 1794 2 Sliders (NW, NE, SW, SE) 4

Tail (N, S) 2 1754 3 Sliders (NW, NE, SW, SE) 4

Tail (N, S) 2 1734 4 Sliders (NW, NE, SW, SE) 4

Tail (N, S) 2 1714 5 Sliders (NW, NE) 2

Sliders w/Aperture (SW, SE) 2 Tail (N, S) 2

1279 6 Sliders (NW, NE, SW, SE) 4 Tail (N, S) 2

1280 7 Sliders (NW, NE, SW, SE) 4 Tail (N, S) 2

1225 8 Sliders (W, E) 2 Tail 1

1228 9 Sliders (W, E) 2 Tail 1

1288 18 Sliders (back-right and left, front-right and left) 4 5016 19 (AF1) Sliders 4 5032 20 (MSF) High Speed Roll Up 12 2489 ASA High Speed Roll Up 8 3148 14 Sliders 12 3158 13 Sliders 6 3188 12 Sliders 15 3629 Fuel Cell Sliders w/Aperture (right and left) 2 3635 11 Sliders (NW, NE, SW, SE) 4

Tail (N) 1 3640 10 Sliders (SW, SE) 2

Sliders w/Aperture (NW, NE) 2 Tail (N, S) 2

APPENDIX B

MAPS AND/OR SITE PLANS

The Government will supply maps to the Contractor after award of the contract.