Draft_Solicitation_-_Mystic_Star_FY14_(5_yr).doc

Section B - Supplies or Services and Prices

Software and Hardware Engineering

FFP

The Contractor shall provide Software and Hardware Engineering Services in accordance with the attached Performance Work Statement (PWS) for the Mystic Star program.

FOB: Destination

PURCHASE REQUEST NUMBER: F1D3084014AC01

SIGNAL CODE: A

NET AMT

Emergency or Special Event Services

Special and emergency situations (i.e., accident and rescue operations, civil disturbances, weather warning and base alerts) may necessitate the Contractor to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the Contracting Officer.

FOB: Destination

NET AMT

Lump Sum

Cost Reimbursable Materials

COST

At the direction of the Government, the contractor shall procure materials to include, but not limited to, software, equipment and training resources, as necessary in the performance of this contract. The contractor shall purchase these items and submit for cost reimbursement actual receipts. The Government must approve all applicable documentation prior to the Contractor purchasing. NOTE: The contractor shall provide, at own expense, all general administrative supplies relative to contractor operations (e.g., paper, pens, pencils, etc.) in performance of this contract.

FOB: Destination

ESTIMATED COST

Lump Sum

Cost Reimbursable Travel

COST

Government directed travel. The Government will only reimburse allowable costs in accordance with FAR 31.205-46.

FOB: Destination

ESTIMATED COST

Logistics Manager (Optional)

In accordance with PWS Paragraph 1.2.7.1, the Contractor shall make available, as requested, GSA optional labor category proposed for the base period and each option period. This menu of an additional Integrated Logistics Support Manager (ILSM) shall be implemented as a proposed and optional CLIN to be exercised at the Government’s discretion at any time during the contract performance period. The Contractor shall plan, manage, and coordinate cradle-to-grave life cycle logistics support for the Mystic Star program.

NET AMT

FFP

The Contractor shall provide Software and Hardware Engineering Services in accordance with the attached Performance Work Statement (PWS) for the Mystic Star program.

NET AMT

FFP

Special and emergency situations (i.e., accident and rescue operations, civil disturbances, weather warning and base alerts) may necessitate the Contractor to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the Contracting Officer.

NET AMT

Lump Sum

COST

At the direction of the Government, the contractor shall procure materials to include, but not limited to, software, equipment and training resources, as necessary in the performance of this contract. The contractor shall purchase these items and submit for cost reimbursement actual receipts. The Government must approve all applicable documentation prior to the Contractor purchasing. NOTE: The contractor shall provide, at own expense, all general administrative supplies relative to contractor operations (e.g., paper, pens, pencils, etc.) in performance of this contract.

ESTIMATED COST

Lump Sum

COST

Government directed travel. The Government will only reimburse allowable costs in accordance with FAR 31.205-46.

ESTIMATED COST

FFP

In accordance with PWS Paragraph 1.2.7.1, the Contractor shall make available, as requested, GSA optional labor category proposed for the base period and each option period. This menu of an additional Integrated Logistics Support Manager (ILSM) shall be implemented as a proposed and optional CLIN to be exercised at the Government’s discretion at any time during the contract performance period. The Contractor shall plan, manage, and coordinate cradle-to-grave life cycle logistics support for the Mystic Star program.

NET AMT

FFP

The Contractor shall provide Software and Hardware Engineering Services in accordance with the attached Performance Work Statement (PWS) for the Mystic Star program.

NET AMT

FFP

Special and emergency situations (i.e., accident and rescue operations, civil disturbances, weather warning and base alerts) may necessitate the Contractor to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the Contracting Officer.

NET AMT

Lump Sum

COST

At the direction of the Government, the contractor shall procure materials to include, but not limited to, software, equipment and training resources, as necessary in the performance of this contract. The contractor shall purchase these items and submit for cost reimbursement actual receipts. The Government must approve all applicable documentation prior to the Contractor purchasing. NOTE: The contractor shall provide, at own expense, all general administrative supplies relative to contractor operations (e.g., paper, pens, pencils, etc.) in performance of this contract.

ESTIMATED COST

Lump Sum

COST

Government directed travel. The Government will only reimburse allowable costs in accordance with FAR 31.205-46.

ESTIMATED COST

FFP

In accordance with PWS Paragraph 1.2.7.1, the Contractor shall make available, as requested, GSA optional labor category proposed for the base period and each option period. This menu of an additional Integrated Logistics Support Manager (ILSM) shall be implemented as a proposed and optional CLIN to be exercised at the Government’s discretion at any time during the contract performance period. The Contractor shall plan, manage, and coordinate cradle-to-grave life cycle logistics support for the Mystic Star program.

NET AMT

FFP

The Contractor shall provide Software and Hardware Engineering Services in accordance with the attached Performance Work Statement (PWS) for the Mystic Star program.

NET AMT

FFP

Special and emergency situations (i.e., accident and rescue operations, civil disturbances, weather warning and base alerts) may necessitate the Contractor to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the Contracting Officer.

NET AMT

Lump Sum

COST

At the direction of the Government, the contractor shall procure materials to include, but not limited to, software, equipment and training resources, as necessary in the performance of this contract. The contractor shall purchase these items and submit for cost reimbursement actual receipts. The Government must approve all applicable documentation prior to the Contractor purchasing. NOTE: The contractor shall provide, at own expense, all general administrative supplies relative to contractor operations (e.g., paper, pens, pencils, etc.) in performance of this contract.

ESTIMATED COST

Lump Sum

COST

Government directed travel. The Government will only reimburse allowable costs in accordance with FAR 31.205-46.

ESTIMATED COST

FFP

In accordance with PWS Paragraph 1.2.7.1, the Contractor shall make available, as requested, GSA optional labor category proposed for the base period and each option period. This menu of an additional Integrated Logistics Support Manager (ILSM) shall be implemented as a proposed and optional CLIN to be exercised at the Government’s discretion at any time during the contract performance period. The Contractor shall plan, manage, and coordinate cradle-to-grave life cycle logistics support for the Mystic Star program.

NET AMT

FFP

The Contractor shall provide Software and Hardware Engineering Services in accordance with the attached Performance Work Statement (PWS) for the Mystic Star program.

NET AMT

FFP

Special and emergency situations (i.e., accident and rescue operations, civil disturbances, weather warning and base alerts) may necessitate the Contractor to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the Contracting Officer.

NET AMT

Lump Sum

COST

At the direction of the Government, the contractor shall procure materials to include, but not limited to, software, equipment and training resources, as necessary in the performance of this contract. The contractor shall purchase these items and submit for cost reimbursement actual receipts. The Government must approve all applicable documentation prior to the Contractor purchasing. NOTE: The contractor shall provide, at own expense, all general administrative supplies relative to contractor operations (e.g., paper, pens, pencils, etc.) in performance of this contract.

ESTIMATED COST

Lump Sum

COST

Government directed travel. The Government will only reimburse allowable costs in accordance with FAR 31.205-46.

ESTIMATED COST

FFP

In accordance with PWS Paragraph 1.2.7.1, the Contractor shall make available, as requested, GSA optional labor category proposed for the base period and each option period. This menu of an additional Integrated Logistics Support Manager (ILSM) shall be implemented as a proposed and optional CLIN to be exercised at the Government’s discretion at any time during the contract performance period. The Contractor shall plan, manage, and coordinate cradle-to-grave life cycle logistics support for the Mystic Star program.

NET AMT

FFP

The Contractor shall provide Software and Hardware Engineering Services in accordance with the attached Performance Work Statement (PWS) for the Mystic Star program. This CLIN was created IAW FAR 52.217-8; the Government can extend services with at no additional cost. Prices from Option Year IV shall be used iif an extension is deemed necessary.

NET AMT

FFP

Special and emergency situations (i.e., accident and rescue operations, civil disturbances, weather warning and base alerts) may necessitate the Contractor to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the Contracting Officer.

NET AMT

Lump Sum

COST

At the direction of the Government, the contractor shall procure materials to include, but not limited to, software, equipment and training resources, as necessary in the performance of this contract. The contractor shall purchase these items and submit for cost reimbursement actual receipts. The Government must approve all applicable documentation prior to the Contractor purchasing. NOTE: The contractor shall provide, at own expense, all general administrative supplies relative to contractor operations (e.g., paper, pens, pencils, etc.) in performance of this contract.

ESTIMATED COST

Lump Sum

COST

Government directed travel. The Government will only reimburse allowable costs in accordance with FAR 31.205-46.

ESTIMATED COST

FFP

In accordance with PWS Paragraph 1.2.7.1, the Contractor shall make available, as requested, GSA optional labor category proposed for the base period and each option period. This menu of an additional Integrated Logistics Support Manager (ILSM) shall be implemented as a proposed and optional CLIN to be exercised at the Government’s discretion at any time during the contract performance period. The Contractor shall plan, manage, and coordinate cradle-to-grave life cycle logistics support for the Mystic Star program. This CLIN was created IAW FAR 52.217-8; the Government can extend services with at no additional cost. Prices from Option Year IV shall be used iif an extension is deemed necessary.

NET AMT

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

Performance-based Work Statement (PWS)

For

Mystic Star Software & Hardware Engineering Services

TABLE OF CONTENTS

1.1 Scope

1.2 Contractor Requirements

1.3 General Information

4.1 Applicable Documents

4.2 Application Software

4.3 Equipment

Chapter 1

DESCRIPTION OF SERVICES / GENERAL INFORMATION

1. DESCRIPTION OF SERVICES OVERVIEW. The Contractor shall provide all personnel, supervision, engineering, equipment, tools, materials, and other items and services necessary to provide continuing software development, hardware maintenance, and engineering services as required to sustain the Mystic Star Senior Leadership Command, Control and Communications System (SLC3S) at Joint Base Andrews (JBA) MD as defined in this contract, except as specified in Section 3, Government-Furnished Property and Services. The Contractor is encouraged to strive for constant improvement and innovation in the performance of this contract as long as the performance objectives are being achieved at the desired levels of performance. Successfully identifying and applying best practices can reduce business expenses and improve customer satisfaction. The Contractor is required to manage the quality of the services delivered using their internal management structure. The success of this contract is dependent upon free and open communication between the government and the Contractor. The ultimate goal of this PWS is for the Contractor to establish a quality customer-focused multifunctional team meeting the needs of SLC3S. The Contractor shall aid in the improvement of secure data transport/processing by providing engineering services and support as required.

1.1. Centralized Network Control Station Engineering. The current circuit switching technology for MYSTIC STAR is Promina. The long-haul backbone network is provided by Defense Information System Agency (DISA) optical transport. The communication architecture shall provide the following.

1.1.1. Direct connectivity for customer’s cryptographic and Commanding Control (C2) equipment to both Mystic Star Network Control Stations (NCS) located at Joint Base Andrews and Site “R” via the Mystic Star Promina network and Defense Information System Network (DISN) optical transport or commercial circuits.

1.1.2. Routing of C2 and encrypted traffic/cipher text data over DISN terrestrial optical circuits from both NCS’ to the remote ground entry points (GEP) at Davidsonville, MD, Aviano AB, IT, Hickam AFB, HI, Andersen AFB, Guam, and future GEP locations. The DISN optical circuits at each GEP shall provide connectivity to the SATCOM radio equipment via the Promina multiplex switch. The Contractor shall ensure the Mystic Star network security complies with DoD and Air Force information assurance directives.

1.2. Services Description.

1.2.1. Tasks

1.2.1.1. Configure, implement, and support network infrastructure, Local Area Network/Wide Area Network (LAN/WAN) operating systems and computer data exchange requirements.

1.2.1.2. Be responsible for problem resolution, system optimization, and system architecture, network performance and growth planning.

1.2.1.3. Design, optimize, and maintain network topology and site configuration.

1.2.1.4. Be responsible for both unclassified and classified systems.

1.2.1.5. Work directly with system developers and support personnel to identify and resolve performance issues.

1.2.1.6. Attend meetings, provide forecasts, gather trend analysis data on systems, and provide input for resource planning.

1.2.1.7. Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards.

1.2.1.8. Consult with customers and non-technical personnel as required and provide technical expertise in the integration and testing of large-scale computer integrated networks.

1.2.1.9. Provide installation, transition and cutover of components of the systems.

1.2.1.10. Coordinate network requirements with users and sites.

1.2.1.11. Perform system administration tasks on Microsoft active directory networks.

1.2.1.12. Employees shall have all required credentials, (meet the minimum qualifications as identified in each section under 1.2.2. Contractor Requirements; and all must have a current Top Secret security clearance. Employees must have DoDI 8570 certification (Security+) on the first day of the contract performance period as specified in the minimum requirements.

1.2.1.13. Optional Taskings. The contractor shall make available, as requested, General Services Advantage optional labor categories propose for the base period and each option period as requested by the Government when a full time position is identified. The menu of additional Field Technical Engineers (FTEs) shall be implemented and proposed as an optional Contract Line Item Number (CLIN).

1.2.2. Contractor Requirements-Communications Network Management.

1.2.2.1. The contractor shall maintain normal duty business hours (Monday-Friday, 7:30 A.M. to 4:30 P.M. with 1 hour lunch), 8 hours a day, 5 days a week, and be on-call to respond as required 24hrs 7days a week to provide network management/maintenance and operational support services. In addition, on-call support will be provided for Emergency and Special Event Services.

1.2.2.2. The contractor shall process time compliance network orders (TCNOs), time compliance technical orders (TCTOs), and other system administration compliance order and perform network/system backups in accordance with the current MYSTIC STAR Authority to Operate/Authority to Connect (ATO/ATC) regulations and MYSTIC STAR DoD Information Assurance Certification and Accreditation Process (DIACAP) plan/local policy.

1.2.2.3. The contractor shall configure, customize and maintain Government Furnished Equipment (GFE) software suites to provide real-time usable statistics to aid with troubleshooting.

1.2.2.4. The contractor shall create scripts, executable, graphs, and maps to configure and utilize networked computers.

1.2.2.5. The contractor shall keep servers running optimally by performing disk management, cleanup, backups and associated approved updates/patches.

1.2.2.6. The contractor shall configure and maintain the servers to allow streamlined/secure connection to all compatible network devices, use simple network management protocol (SNMP) tools to gather statistics.

1.2.2.7. The contractor shall provide trend analysis reports on the network’s availability, utilization, outages, and overall system health.

1.2.2.8. The contractor shall recommend configuration changes to the Government configuration control network engineers plus local network management personnel. The contractor shall keep abreast of future upgrades, perform systems changes, and modify configurations. The contractor shall provide up to date information regarding changing architecture, new equipment and services as required.

1.2.2.9. The contractor shall update local checklists, policies, drawings (to include network topology drawings, floor plans, rack elevation drawings, site drawings, etc.), diagrams, preventive maintenance instructions (PMI), Journeyman Qualification Standards (JQS), and other documents related to network systems. Drawings to be maintained in the latest version of Microsoft Visio. The information shall be maintained on the Mystic Star network web server for access by the Mystic Star maintenance and user community.

1.2.2.10. The contractor shall review configurations, operating and troubleshooting procedures to include but not limited to routers, switches, firewalls, classless inter-domain routing configurations, variable length subnet mask schemes, domain name services, network management services, encryptions, satellite transmissions.

1.2.2.11. The contractor shall have a thorough knowledge of routing protocols, access control lists, and virtual private networks. The contractor shall configure and implement in-depth fault tolerance on disaster recovery solutions on servers and network devices.

1.2.3. Information Assurance.

1.2.3.1. The Contractor shall perform Air Force Computer Emergency Response Team (AFCERT) approved vulnerability scans tailored to the Mystic Star network (currently wide Retina). Scans shall be on a monthly schedule coordinated with vulnerability scans each month and upload the scan export files into the Information Assurance Manager (IAM) and uploaded to an AFCERT designated Vulnerability Management System, Retina VMS. Vulnerability scans shall also be performed on appropriate hardware that is part of a system modification prior to installation. Following under the guidance and direction of the Government Information Assurance Manager (IAM) the Contractor shall perform remediation tasks required to eliminate identified vulnerabilities.

1.2.3.2. The Contractor shall implement operating system patches and updates on all Mystic Star network computers each month. The Contractor shall be proficient in implementing the operating system patches and updates utilizing Microsoft System Center Configuration Manager (SCCM) or other IAM board approved software in an off-line stand-alone environment.

1.2.3.3. The Contractor shall ensure that all computers on the Mystic Star network are protected with anti-virus definitions updated on a daily basis and managed via a single anti-virus management point.

1.2.3.4. The Contractor shall ensure that TCNO compliance is met and required changes are implemented. The Contractor will ensure that the Mystic Star network TCNO compliance status is updated to the appropriate tracking focal point.

1.2.3.5. The Contractor shall ensure that event log information is collected and stored for a one year timeframe in accordance with IA policy.

1.2.3.6. The Contractor shall be proficient and have a demonstrated capability in the configuration of Group Policy settings to implement group policies that are required to meet IA requirements.

1.2.3.7. The Contractor shall be proficient and have a demonstrated capability of the implementation of DISA/NSA Security Technical Implementation Guides (STIGs) for Microsoft Standard Query Language (SQL) Server and Cisco networking components.

1.2.3.8. The Contractor shall implement configuration changes as directed by local IA authority.

1.2.3.9. The Contractor shall work with 89 CS/SCX in maintenance of a support program to keep the Mystic Star network IA documentation updated, compliant and the Authority to Operate (ATO) certifications current.

1.2.3.10. The Contractor shall comply with MYSTIC STAR Operations & Management training requirements needs to meet current and future downward directed criteria from the Government Information Assurance Manager (IAM); (such as proficiency in SCCM software, Intrusion Detection Systems (IDS), and new 8570 requirements, etc.).

1.2.4. Program Management

1.2.4.1. System integration. The Contractor shall be responsible for integrating new customers, equipment and DoD, Air Force security requirements with the existing remote switching unit ground entry points, the government satellite network, and government circuits.

1.2.4.2. Technical Interchange Meetings. The Contractor shall conduct Technical Interchange Meetings as required. The purpose of the meetings is to convey and exchange information relevant to the program.

1.2.5. Logistics

1.2.5.1. Maintenance. The Contractor shall provide software and hardware maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis per Air Force standards. In the absence of Air Force standards, manufacturers’ specifications shall be used. Maintenance Services includes, but are not limited to, troubleshooting, repairing/replacing, configuring, monitoring and upgrading. Equipment supported includes, but is not limited to, satellite transceivers, digital switching units, analog and digital modems, signal converters, cryptographic equipment, and Integrated Digital Network Exchange (IDNX)/Promina Series equipment.

1.2.5.2. Technical Data. The Contractor shall update “As Built” drawings, cable drawings, parts lists, cross-connect listings and any other available technical data used to operate, configure, and maintain the system/or support the missions. All technical data related to this contract is Government property and shall remain Government property at contract termination. Release of any technical data to outside parties shall require approval by the Contracting Officer (CO) and/or the contract Functional Commander (FC) or Functional Director (FD). Technical data shall be stored on the Mystic Star web page in the on line system in electronic format. In addition to the aforementioned data, the Contractor shall store and make available on the web page commercial manuals, JQS, PMIs, tech orders, site VSWR base line data, etc.

1.2.5.3. Scheduled Maintenance. The Contractor shall assist Government technicians with development and update of a documented maintenance program of PMIs to ensure equipment and system specifications are maintained. Scheduled maintenance will be performed in accordance with paragraph 1.2.5.1 of this PWS.

1.2.5.3.1. The Contractor shall accomplish and/or train local maintenance technicians at each Mystic Star node, ground entry point, customer site, etc. on PMI procedures and provide a location on the web page for the technicians to document all scheduled maintenance.

1.2.5.3.2. The Contractor shall schedule, accomplish, and document Time Compliance Technical Order (TCTO) or manufacturers’ bulletins IAW T.O. 00-5-15 and AFCSM 21-568.

1.2.5.3.3. Prior to removal and before returning equipment to operational service, the Contractor shall obtain approval from Government Network Operations Center (GNOC).

1.2.5.4. Unscheduled Maintenance. Upon notification from GNOC, the Contractor shall initiate repair actions. Repair actions isolated to systems/equipment maintained by other government agencies/personnel shall be reported to GNOC for referral to the appropriate agency. The Contractor shall notify GNOC of inoperative, malfunctioning equipment and /or equipment not meeting operational specifications; as part of the process returning equipment to operational service.

1.2.5.5. Stand By Support. The Contractor shall be available and provide offsite telephone/ troubleshooting and technical assistance 24 hours per day as required. In person support may be required from time to time after normal duty hours or at other off schedule times. For after hours assistance, the Contractor shall respond within one hour.

1.2.5.6. The Contractor shall provide a location on the web page for the technicians to document all unscheduled maintenance activity.

1.2.5.7. The Contractor shall provide operations and maintenance training at any Mystic Star network control station (NCS), ground entry point (GEP), and/or customer/user facility as directed by the CO, Functional Director (FD), or Quality Assurance Program Manager (QAPM).

1.2.6. Contract Logistics Support.

1.2.6.1. The Contractor shall provide technical assistance on site or via telephone as appropriate to acquire consumable spares, failure tracking, and transportation of line replaceable units (LRU). At the direction of the Government, the contractor shall procure materials to include, but not limited to, software, equipment, training, and sub-contractor repair services as necessary in the performance of this contract. These procurements shall be funded against the Government reimbursable CLIN with the Contractor providing documentation of cost. The contractor shall purchase these items and submit for cost reimbursement furnishing actual receipts against the appropriate Government reimbursable CLIN. The Government must approve all applicable documentation prior to the Contractor purchasing. NOTE: The contractor shall provide, at own expense, all general administrative supplies relative to contractor operations (e.g., paper, pens, pencils, etc.) in performance of this contract.

1.2.6.2. The Contractor shall provide transportation of project materials and equipment for sustainment and upgrade activity as requested by the CO, FD or QAPM on a cost reimbursable basis CLIN 0003.

1.2.6.3. Contractor Purchase Card. The Contractor shall provide a credit card for small purchases up to $25K on a cost reimbursable basis CLIN 0002. The Contractor shall ensure that two on-site contract personnel are authorized purchasers. The Contractor shall not apply restrictions to what is purchased with the credit card. All purchases shall require authorization by the FC.

1.2.7. Optional Logistics Manager.

1.2.7.1. The Contractor shall make available, as requested, GSA optional labor category proposed for the base period and each option period. This menu of an additional Integrated Logistics Support Manager (ILSM) shall be implemented as a proposed and optional CLIN to be exercised at the Government’s discretion at any time during the contract performance period. The Contractor shall plan, manage, and coordinate cradle-to-grave life cycle logistics support for the Mystic Star program.

1.2.7.2. The contractor shall develop and coordinate an effective Logistics Support (LS) ILS plan with milestones considering logistic and economic impact.

1.2.7.3. The contractor shall consider all factors that impact on logistic design and support and incorporate flexibility into the LS plan to allow for future changes in cost and other areas of support.

1.2.7.4. The contractor shall manage and monitor acquisition logistics projects throughout their execution.

1.2.7.5. The contractor shall present logistic program requirements at meetings and conferences.

1.2.7.6. The contractor shall provide briefings and keep program participants current with program plans.

1.2.7.7. The Contractor shall be responsible to collect metrics and provide reports to meet Government data requests.

1.2.7.8. The Contractor shall prepare response for Mystic Star budget inputs and Major Command (MAJCOM) Program Objective Memorandum (POM) data calls when requested by CO, FD or FC.

1.2.7.9. The Contractor shall prepare project execution schedules when requested by CO, FD, or FC. Schedules shall be prepared using Microsoft Project or similar Government selected application.

1.2.8. Mystic Star Software and Hardware Support.

1.2.8.1. The Contractor shall provide software and hardware support to the Mystic Star Communications System and technicians.

1.2.8.2. The Contractor shall be responsible for total life cycle management of the Mystic Star Communications software. Total life cycle includes, but not limited to, design, development, training, documentation and customer support.

1.2.8.3. The Contractor shall have a complete understanding and demonstrated proficiency with the use, functionality and configuration of all software listed in Appendix 2.

1.2.8.4. The contractor shall have a demonstrated proficiency in object-oriented design methodologies utilizing Borland C++ Builder and Microsoft Visual Studio C# development tools along with Windows Communication Foundation (WCF) in a multi-tasking distributed environment.

1.2.8.5. The contractor shall have a demonstrated proficiency developing and maintaining distributed methodologies to include CORBA and .net Framework.

1.2.8.6. The contractor shall have a demonstrated proficiency developing and maintaining software applications designed for the purpose of command and control of Satellite communications.

1.2.8.7. The contractor shall have demonstrated proficiency developing software applications to control and monitor communication equipment via SNMP commands.

1.2.8.8. The contractor shall have a demonstrated proficiency in reviewing and understanding the Interface Control Programs for the purpose of writing software applications for the control of telecommunications equipment identified in Appendix 3.

1.2.8.9. The contractor shall have demonstrated proficiency developing software to control and configure N.E.T. Promina hardware. The Contractor shall have a demonstrated proficiency developing applications that will communicate with Microsoft SQL Server databases via Open Database Connectivity (ODBC) for database access.

1.2.8.10. The Contractor shall have a demonstrated proficiency with database replication utilizing Microsoft SQL server on Windows based servers running at multiple locations. The Contractor must have demonstrated proficiency with Transact-SQL (TSQL), developing stored procedures, utilizing database triggers, scheduling jobs in a Microsoft SQL server environment.

1.2.8.11. The Contractor shall test baseline software releases in the development lab prior to deployment.

1.2.8.12. The Contractor shall create and maintain baseline installation media for all developed software applications.

1.2.8.13. The Contractor shall have a complete understanding and demonstrated proficiency with the use of, functionality and configuration of all hardware listed in Appendix 3.

1.2.8.14. The Contractor shall assist in the troubleshooting and maintenance of all Mystic Star circuits and hardware located at Ground Entry Points (GEPs), Network Control Station, and customer facilities.

1.2.8.15. The contractor shall engineer, design, develop, and manufacture any custom interface LRUs required for system functionality.

1.2.8.16. The contractor shall configure, install, maintain routers, and switches required for communications to include firmware, components, and Internetwork Operating System (IOS).

1.2.8.17. The Contractor shall be an attending member of the quarterly Mystic Star Software/Hardware Configuration board.

1.2.8.18. The contractor shall create and maintain a training plan and materials for Organizational level Operations and Maintenance. O&M training material development will follow industry best practices with approval by the QAPM. The Contractor shall conduct O&M software and hardware training for system maintainers and customers/users as needed.

NOTE: All software and software licenses related to this contract are Government property for use anywhere by the Government and shall remain Government property at contract termination. Release of any software to outside parties shall require approval by the CO and/or the contract FC.

1.2.8.19. EMSEC Accreditation. Installation of any equipment within the MYSTIC STAR program boundaries will adhere to DoD & National Security Administration Emissions Security (NSA EMSEC) requirements. The Contractor shall be an attending member of the quarterly Mystic Star Software/Hardware Configuration board. All software and software licenses related to this contract are Government property for use anywhere by the Government and shall remain Government property at contract termination. Release of any software to outside parties shall require approval by the CO and/or the contract FC.

1.3. GENERAL INFORMATION

1.3.1. System Hours of Operation. The Contractor shall be required to respond to system requirements in person during normal duty hours and/or by phone or in person when necessary after normal duty hours) 24 hours per day throughout the entire year for the life cycle of this contract.

1.3.2. Inclement Weather. The Contract performance is vital to the Government and must be continued without interruption. The Contractor shall provide coverage as required, unless notified of base closure or delayed reporting by the FD, FC or Contracting Officer Representative (COR).

1.3.3. Federal Holidays. Contractor personnel shall follow the Government holiday schedule and be on call 24 hours per day, regardless.

1.3.4. SECURITY REQUIREMENTS. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation.

1.3.4.1. Criminal Background Check Requirement.

1.3.4.1.1 The Contractor shall conduct criminal background checks on individuals providing services under this contract, using the procedures set forth in Department of Defense Instruction 1402.5. Background checks will be based on fingerprints of individuals obtained by a Government law enforcement officer and inquiries conducted through the Federal Bureau of Investigation (FBI) and state criminal history repositories. All personnel working on the contract shall have a Top Secret clearance.

1.3.4.1.2. Individuals shall provide proof of the background check through Joint Personnel Adjudication Services to the AF/Unit Security Manager. Other documents required for proof of background check includes a FBI fingerprint check and State criminal history check.

1.3.4.1.3. Physical Security. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use IAW AFI 31-101, the Air Force Resource Protection Program and controlled forms provided for contractor use. At the close of each work period, all Government facilities, equipment and materials shall be secured. At the close of each work day/period, vehicles, facilities, support equipment, and materials shall be secured. The Contractor shall designate a custodian(s) and alternate(s) to receive and account for government-furnished facilities and equipment. The Contractor shall immediately report all thefts, vandalism, or destruction of property and/or equipment (government or Contractor owned) to the Security Forces upon discovery.

1.3.4.1.4. Conduct. The contractor shall be responsible for the actions of any of their employees or who are working at any location as required by this contract.

1.3.4.2. Weapons. Weapons of any sort are not authorized on JBA, this includes, pistols, shotguns, assault rifles, rifles, knifes, swords, nunchucks, brass knuckles, or any other instrument designed with the sole purpose to injure or maim. Combination tools such as Leatherman and small pocket knives with folding blades less than four inches are authorized if used in the performance of duty. If there are any questions concerning an authorization of an item the contractor shall verify with Non-Commissioned Officer in Charge (NCOIC) at JBA Visitor Control Center prior to transporting the item on the installation. Those found in violation of directives are subject to apprehension, criminal charges and debarment from the installation.

1.3.4.3. Illegal/Controlled Substance. The U.S. federal government is the most vocal opponent of the drug industry and it has set the de facto international standards regarding the legality and illegality of different drugs. Illegal controlled substance and narcotics are not authorized on JBA what so ever, controlled substances may not be transported on the installation via vehicle or on an individual’s person. Marijuana/Cannabis, cocaine, crack cocaine, LSD, Methamphetamine (Meth), Heroin, Anabolic steroids, Psilocybin mushrooms, are some examples of forbidden substances (this list is not all inclusive). Prescription medications are authorized for the person the medication is issued; however, the medication must not be expired and the label must clearly indicate the name of the person the medication is issued to. Otherwise, the prescription medication may be deemed illegal by law enforcement officials. Those found in violation of directives are subject to apprehension, criminal charges and debarment from the installation.

1.3.4.4. Base Passes. A base identification card/vehicle pass shall be obtained for all employees including any subcontractor. It is the intent of the government that each employee has possession of his pass at all times while working on this contract. The Contractor shall be responsible for the return of any pass when employment and/or the contract are terminated. Lost or stolen passes shall be reported immediately to the CO with a written follow up to the CO within 72 hours.

1.3.5. Contractor Personnel:

1.3.5.1. Management. The contractor shall provide a primary and alternate(s) employee who shall be responsible for the performance of the work and who shall act on behalf of the contractor. The names (including any other pertinent information) shall be provided to the CO in writing no later than the post-award conference.

1.3.5.2. Availability. The management agent or alternate shall be available during normal duty hours within one hour to contact government personnel (designated by the CO) to discuss contract issues. After normal duty hours, the management agent or alternate shall be available within four hours.

1.3.5.3. Contractor Employees. The Contractor shall not employ individuals identified by the CO as potential threats to the health, safety, security, general wellbeing, or operational mission of the installation and its population. This shall include individuals who are a potential threat as a result of prior felony convictions. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. Contractor employees are forbidden from wearing military attire, such as Airman Battle Uniforms (ABU) pants or top while on the installation. All employees shall have in their possession an identifying badge, which shall include the person’s name, the person’s picture, and the Contractor’s name.

1.3.5.4. Employee Rosters. The Contractor shall provide a list of all employees working under this contract to the CO no later than 15 days prior to contract start. The roster shall be kept current at all times and changes forwarded to the CO within 10 days.

1.3.5.5. Certifications and Work Experience. The Contractor shall ensure employees have and maintain certifications and minimum years of experience acceptable in the commercial market and required by federal, state, and local laws that are necessary to accomplish the requirements of this PWS. Any certifications and minimum years of experience required shall be attained prior to any employee performing work under this contract.

1.3.5.6. Application Software. The Contractor shall have complete understanding and demonstrated proficiency in the use of the application software identified in Attachment 2. The Contractor shall update and keep current the software as required by an approved life cycle management plan, and the Communication Squadron. The Contractor shall comply with all computer system and network security procedures required by the government IAW AFI 33-112 and AFI 33-115V1.

1.3.6. Employment:

1.3.6.1. Current Government Employees. The Contractor shall not employ any person who is an employee of the United States Government if employing that person would create a conflict of interest or the appearance of a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DoDD 5500.7, Joint Ethics Regulations (JER). The Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106, Air Force Industrial Labor Relations Activities.

1.3.6.2. Off-Duty Active Duty Military. The Contractor is cautioned that off-duty active military personnel hired may be subject to permanent change of station, change in duty hours, or deployment. Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for non-performance under this contract.

1.3.6.3. Vehicle Operator Requirements. Vehicle Operators shall be commercially licensed and insured by a valid State to operate vehicles in the performance of this contract on federal, state, and local highway systems. All Contractor employees operating government vehicles shall maintain current drivers’ license for the type vehicle being used. Hazardous material endorsements shall be required by drivers to operate vehicles carrying hazardous material on and off base.

1.3.6.4. Contractor travel. The Contractor shall be required to travel within the local area, outside the local area, and to or through foreign countries as part of this contract. Employees traveling to or through foreign countries shall require passports. The government will pay for travel cost to include visas, passports (if required for contract performance), transportation, meals, lodging, and fees according to Joint Forces Travel Regulations. The Contractor will be reimbursed under the cost reimbursement line item, and shall provide full reimbursement to the traveler IAW the JFTR at the same rate as a GS-13 Government traveler.

1.3.6.5. Hazardous Materials. Personnel handling asbestos, lead-based paints and any other hazardous material shall be certified as required by appropriate government regulations and standards.

1.3.6.6. Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander. Upon notification by the CO, the Contractor shall perform special event services due to contingencies, natural disasters, and facility operation on an extended basis up to 24 hours per day, as required. Emergency or special event services will be priced separately from routine services. These services are explained below.

1.3.6.7. Emergency or Special Event Services. Special and emergency situations (i.e., accident and rescue operations, civil disturbances, weather warning and base alerts) may necessitate the Contractor to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the CO, at the CLIN price for the extended service hours. A representative of the contracting office will verbally advise the Contractor of the effort required and the CO will follow up with a modification of the contract.

1.3.6.8. Contingency Services: Operations, which may increase workload, to include performance of service during crisis declared by the National Command Authority or Overseas Combatant Commander, military exercises, deployments, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The Contractor shall respond to actual emergencies or natural disasters by extending duty hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended services hours. Duty hours under this provision may be increased to 24 hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

1.3.6.9. Recall Commitment Listing. The Contractor shall establish and update a listing of all employees who have a military mobilization recall commitment (active reserve, inactive reserve, Army/Air National Guard, or military retiree under age 60). The listing shall be furnished to the COR and updates furnished monthly. “Key employees”, who are subject to military recall, shall be listed separately.

1.3.6.10. Performance Evaluation Meetings. The contractor’s project manager shall be available and may be required to meet with the CO or COR at least weekly during the first month of the contract. After the first month, the contract management personnel shall present themselves at least once per quarter as a minimum at the COR office, Building 1558 Alabama Ave, Room 33 to review Contractor performance, invoices, and any other quality assurance activity the CO or COR may require information on. Unscheduled meetings may be required from time to time; the time and location shall be mutually agreed upon. The government reserves the right to change the frequency of the meetings depending upon the quality of service provided by the contractor. The Government will prepare and distribute minutes of the meetings to all those who attend. If the contractor does not concur with any portion of the minutes, they shall inform the CO within five days of receiving the minutes.

1.3.7. Quality Control Program:

1.3.7.1. Quality Control Plan. The Contractor shall submit a QCP with their proposal.