Dental_Sterilizer_-_PWS_-_Laboratory_Instrument_Repair_and_Maintenance.pdf

Performance Work Statement (PWS) Solicitation No. FA2816-17-R-0004 Laboratory Instrument Repair and Maintenance Service Contract No. FA2816-17-X-XXXX

PERFORMANCE WORK STATEMENT (PWS)

FOR

LABORTORY INSTRUMENT REPAIR AND

MAINTENANCE SERVICE

LOS ANGELES AIR FORCE BASE

EL SEGUNDO, CALIFORNIA

Table of Contents

1. Description of Service

1.1. Basic Services

1.2. Performance Period

1.3. Service Calls (CLIN 0001)

1.4. Maintenance (CLIN 0002)

1.5. Contractor Manpower Reporting Application (eCMRA)

2. Service Summary (SS)

2.1. General

2.2. Performance Evaluation

3. Government Furnished Property and Services

3.1 Facilities

3.2 Government-Furnished Services

3.3 Forrms and Publications

4. General Information

4.1. Contractor Personnel

4.2 Hours of Operation

4.3 Administrative Records

4.4 Safety

4.5 Phase Out

5 APPENDICES

Appendix A – Equipment List

Appendix B – Historical/Estimated Workload

Appendix C – Acronyms, Abbreviations and Definitions

Appendix D – Integrated Defense Plan (IDP)

Appendix E – Applicable Publications and Forms

1. Description of Service The Contractor shall furnish all personnel, equipment, labor, tools, supervision, transportation and other items and services necessary to perform Laboratory Instrument Repair and Maintenance Service for Los Angeles Air Force Base (LAAFB), El Segundo, California.

1.1. Basic Services

The Contractor shall provide all personnel, equipment, tools, vehicles, supervision, (except as specified as Government-furnished property and services), and other items and services necessary to perform all Service Call and Maintenance tasks and functions for the 61st Medical Squadron (61st MDS).

1.2. Performance Period

The Contractor shall perform the services described within this PWS for the period specified in the solicitation or the signed contract award between the Contractor and Government.

1.3. Service Calls (CLIN 0001, 1001, 2001, 3001, & 4001)

The objective of Service Calls is to provide prompt service to customers that call-in with a repair request to service any of the item(s) listed in Appendix - A. Therefore the Contractor shall:

1.3.1. Technical Support and Repair Request

Provide telephone (technical support) and on-site visits. Respond to telephone (technical support) calls within one (1) hour of each initial request. If telephone (technical support) cannot remedy a repair situation, the Contractor shall be onsite the next workday to initiate service repairs between the hours of 08:00 and 12:00.

1.3.2. Temporary Replacement Equipment

Provide and install temporary replacement equipment in the event it is discovered that an item cannot be repaired on-site. Temporary replacement equipment is intended to keep the 61 MDS Dental Clinic’s instruments clean and sterilized. Equipment may not be an exact replacement; however, it must perform at an equal or greater efficiency. If an item cannot be repaired on-site the Contractor must complete an AF FORM 1297 before removing the equipment from the base.

1.4. Maintenance (CLIN 0002, 1002, 2002, 3002, & 4002)

The objective of Maintenance is to maintain equipment (Appendix - A) in satisfactory operating condition (i.e. original operating state) by providing for systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects. Therefore the Contractor shall:

1.4.1. Routine Maintenance and Preventive Maintenance

Provide Routine Maintenance and Preventive Maintenance to include inspections in accordance with the manufacture’s Technical Manuals (TM) with no more than three (3) validated customer complaints per quarter. TM’s will be provided by the Government upon request (see Appendix - E). If it is discovered that repairs are needed and the http://static.e-publishing.af.mil/production/1/af_a4/form/af1297/af1297.pdf repairs cannot be completed on-site the Contractor must complete an AF FORM 1297 before removing the equipment from the base.

1.5. Contractor Manpower Reporting Application (eCMRA)

The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the secure data collection site (i.e. Contract Manpower Reporting Application). The Contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31st of each calendar year. Contractors may direct questions to the ECMRA help desk.”

2. Service Summary (SS)

2.1. General

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Unless indicated elsewhere these performance objectives will be measured monthly. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

2.2. Performance Evaluation

Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to the “Inspection of Services” clause.

Category SS Performance Objective

PWS

Section Performance Threshold

S c h e d u le

Respond to telephone (technical support) calls

Be onsite the next workday to initiate service repairs

1.3.1.

For Repair Request Within one (1) hour of each initial request.

(Next Day Service) Between the hours of 08:00 and 12:00.

Final rating for these tasks will be based on an average.

Q u a li ty

Provide Routine Maintenance and Preventive Maintenance to include inspections in accordance with the manufacture’s Technical Manuals (TM)

1.4.1.

With no more than three (3) validated customer complaints per quarter.

http://static.e-publishing.af.mil/production/1/af_a4/form/af1297/af1297.pdf http://www.ecmra.mil/

Compliance with all regulations (e.g. FAR, DFAR, AFFAR, contract clauses, AFI, DoDI, etc) and codes

1.5. and Appendix

- D

With no more than two (2) validated customer complaints per quarter.

3. Government Furnished Property and Services The Government will provide, without cost to the Contractor, the facilities, equipment and programs. All Government-furnished property and services shall be used only for performance of this contract.

3.1 Facilities

No smoking is allowed in Government facilities. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. Keep work areas clean. Storage areas shall be kept in an orderly and professional manner to facilitate use and minimize loss or damage.

3.1.1 Office Space

No office space will be provided.

3.1.2 Hazardous Material

Comply with base Hazardous Material (HAZMAT) regulations for all issues of hazardous material, and ensure storage procedures meet all federal, state, and local requirements.

Prior to use on Los Angeles AFB, the Contractor shall provide the Base Hazardous Material Pharmacy, through the Contracting Officer, a list of all hazardous materials the Contractor brings onto Government property and shall provide a Material Safety Data Sheet (MSDS) for each Hazardous Chemical listed in OSHA Hazard Communication Standard 29 CFR 1910.1200 in accordance with LAAFB Hazardous Material Management.

3.2 Government-Furnished Services

Government-furnished services include services provided by Government activities as well as contracted services.

3.2.1 Utilities

The Government shall furnish utility services including water, electric, and heating for Contractor use in performing this contract. The Contractor shall ensure employees conserve utilities.

3.2.2. Telephone

The Contractor shall be allowed the use of the telephone for contacting the Contracting Officer, Civil Engineer, Fire Department, Security Forces, receiving customer complaints and any other directly contract related communications.

3.2.2.2 Communication Security (COMSEC)

All DoD communications are subject to COMSEC review. Use of DoD telephones and telephone systems constitutes consent to COMSEC monitoring. The contractor shall comply with LAAFB COMSEC procedures and rules. For copies of these documents please COMSEC manager at 653-3489.

3.2.3 Refuse Collection

Waste generated by the Contractor in performance of the services specified with this PWS shall be deposited in Government dumpsters, excluding hazardous materials in which proper disposal instructions shall be complied with. The Contractor shall comply with base recycling regulations.

3.2.4 Insect and Rodent Control

If evidence of insect or rodent infestations is discovered, the Contractor shall immediately notify the COR or Civil Engineer service call desk at 653-1775.

3.2.5 Emergency Medical Service

Emergency medical treatment and emergency patient transportation service is only available through the local community. Dial 911 for off base service and notify Security Forces at 116.

3.2.6 Security Forces

The Government will provide general security service. Security Forces phone extensions are 116 for emergencies, and 653-2121 for routine calls.

3.3 Forms and Publications

The Contractor is responsible for obtaining and maintaining all forms and publications needed to perform the contract.

4. General Information

4.1. Contractor Personnel

4.1.1 Contractor Employees

The Government reserves the right to restrict the employment, under this contract, of any Contractor employee, or prospective Contractor employee who is identified as a potential threat to health, safety, security, general well-being, or the operational mission of the installation and its population.

4.1.1.1 Employment of Government Employees

The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives proper approval. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military reservists and National Guard members may be subject to recall to active duty. Their absence at any time shall not constitute an excuse for nonperformance under this contract. The Contractor is prohibited from employing off-duty COR who are managing any contracts or subcontracts awarded to the Contractor.

4.1.1.2 Dress and Appearance

Contractor personnel shall present a professional appearance at all times and be easily recognized as contract employees. This may be accomplished by wearing a Contractor provided badge depicting company name, employee’s name, and title. Each employee shall wear the badge on the outer clothing on the front of the body between the neck and waist so the badge is visible at all times. No item of military clothing shall be worn as an outer garment.

4.1.1.3 Contract Manager

The Contractor shall appoint a Program Manager (PM) to provide daily supervision and quality control, and who shall represent the Contractor and be responsible for the performance of the work throughout the term of the contract. The name of this person, and an alternate(s) who shall act for the Contractor when the manager is absent, shall be designated in writing to the CO and the Contracting Officer Representative (COR).

The Program Manager (PM) shall be able to speak, read, write, and understand English. The PM shall be able to effectively communicate with Contractor employees.

4.1.2 Government Security Instructions

The Government official designated as having security supervision over all security aspects of this contract, under the provisions of the Industrial Security Manual, is the Division Chief Information Protection & Engineering Division (ENP). Any other security requirement not specifically defined in this contract or the Industrial Security Manual will be provided by the Division Chief Information Protection & Engineering Division (ENP) by written instructions to the Contractor via a Contractor Visitor Group Security Agreement in accordance with paragraph 1-108e, DOD Directive 5220.22R.

4.1.2.1 Access to a Department of Defense (DoD) Installation

The Contractor must comply with the Integrated Defense Plan (IDP) for access onto LAAFB and entry into Controlled Areas. If access is required to a Controlled Area the Contractor must be able to possess and maintain a Secret facility clearance at all times during the term of the contract. In the event the Contractor does not possess a Secret facility clearance at time of contract award, the Contractor shall submit a request (within 30 calendar days of performance start date) for an interim facility clearance through the host organization (61ABG/HC) and the contracting office (SMC/PKE). The requirements for access onto LAAFB and entry into Controlled Areas are listed in Appendix - C.

4.1.2.2 Anti-Terrorism (AT) Training.

In accordance with AFI 10-245, the Contractor must complete Anti-Terrorism (AT) training with 61st Security Forces within thirty (30) calendar days of contract award. As an integrated visitor group on LAAFB installation, the Contractor must also comply with security education/training requirements identified in the Visitor Group Security Agreement (VGSA).

http://www.e-publishing.af.mil/

4.1.2.3 Physical Security

The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.2 Hours of Operation

4.2.1 Normal Hours of Operation

The Contractor shall perform the services required under this contract, normally during the following hours: 08:00 – 16:00.

4.2.2 Federal Holidays

The Contractor is not required to provide services on the following federal holidays:

New Year’s Day Martin Luther King’s Birthday Presidents Day Memorial Day Independence Day

Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

If the federal holiday falls on a Saturday or Sunday, it may be observed on Friday or Monday as directed.

4.2.3 Performance of Services during Crisis Declared by the

National Command Authority or Overseas Combatant Commander According to DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that service requirements under this PWS are not essential to be performed during a crisis.

4.2.4 Performance Evaluation

Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to the “Inspection of Services” clause.

4.2.5 Government Quality Assurance

According to the Inspection of Services clause (52.246-4 Inspection of Services—Fixed- Price), the Government will evaluate the Contractor's performance under this contract.

Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the contracting officer as a result of surveillance will be according to the terms of this contract.

4.2.5.1 Quality Assurance

The Government will periodically evaluate the Contractor’s performance in accordance with the Performance Plan. The Government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates. The Government shall also receive and investigate complaints from customers. The Contractor shall be responsible for initially validating customer complaints; however, the Government representative shall make the final determination of the validity of customer compliant(s) in the cases of a disagreement between the Contractor and the customer.

4.3 Administrative Records

All records, documents, and associated papers provided by the Government and generated during the period of this contract become Government property and will remain in place upon contract termination or completion. During the period of the contract, records, documents, and associated papers shall be available for review.

4.4 Safety

In accordance with DFAR 222.102-1, applicable Occupational Safety and Health Act (OSHA) standards will be mandatory for this contract. The Contractor shall comply with all Federal, State and Local laws concerning safety. Contractor shall manage all work areas to ensure the safety of building occupants, base personnel, or visitors in or near the areas. Contractor must ensure that personnel are properly trained on the equipment they are tasked to operate.

4.5 Phase Out

If the contracted operation reverts to in-house operations, the Contractor shall cooperate with SMC/DP personnel to ensure an orderly change over. In the event a follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly transition to the successful Contractor. Recruitment notices may be placed in each facility to allow successor Contractors access to incumbent employees.

http://farsite.hill.af.mil/reghtml/Regs/FAR2AFMCFARS/FARDFARS/DFARS/Dfars222.htm?zoom_highlight=osha

5 APPENDICES

A. Equipment List

B. Historical/Estimated Workload

C. Acronyms, Abbreviations and Definitions

D. Integrated Defense Plan (IDP)

E. Applicable Publications and Forms

Appendix A – Equipment List

Qty Product/Model # Manufacturer Description

1 AMSCO 400 STERIS Steam Sterilizer

Maintenance Manual

ChimeronTM and Chimeron-CTM Small Steam Sterilizers

(04/05/12) P764334-454

Appendix B – Historical/Estimated Workload

PWS

Task Item#

Service to be provided Frequency or Quantity per

Week, Month, or Year

1.3. Service Calls 4 x per month (Estimated)

1.4. Maintenance 4 x per year (Quarterly)

Appendix C – Acronyms, Abbreviations and Definitions

Service Repairs: Restores an item to its original operating state. This includes coverage for all freight charges to and from the manufacturer for warranty repairs.

Appendix D – Integrated Defense Plan (IDP)

PROOFING AND VETTING FOR EMPLOYEES/CONTRACTORS/VISITORS FOR

INSTALLATION ACCESS AND CONTROLED AREA ACCESS

1. Criminal Background History (CBH) Requirements. In accordance with (IAW) Directive-Type Memorandum (DTM) 09-012, Interim Policy on Guidance for DoD Physical Access Control, personnel requiring access to a DoD installation must be identity proofed and vetted, as a minimum through the NCIC/CLETS database to determine fitness and eligibility for access to base.

2. Contractor/Newly Hired Employees Pre-Employment Background Checks. A favorable CBH check must be completed for all contractors, subcontractors, their employees and newly hired government employees prior to being granted unescorted access/entry onto LAAFB for a period of 31 consecutive days or longer.

2.1. A CBH will be considered current during a three year period from the date they are completed or if they are a contractor, as their contract dictates.

2.2. Prior to issuing installation entry credentials the 61st Security Forces Squadron (61 SFS) Visitor Control Center will ensure CBHs are conducted on 100% of contractors, subcontractors, their employees and newly hired government employees.

2.2.1. Contracting/Manpower will provide a list of contractors or newly hired government civilians to 61 SFS Visitor Control Center (VCC) at least 14 days prior to the start of their contract/work.

2.2.2. The VCC will run a check of all personnel using the CLETS. IAW AFI 10-245, Antiterrorism Operations, Section 2.18.2 a CBH will consist of a National Criminal Information Center (NCIC) check.

3. Contracting Office or Administrator: IAW the AF Federal Acquisition Regulations Supplement (AFFARS), contracting officers or administrators will ensure CBH requirements are incorporated into all new, revised, or modified contract documents (statements of work, requests for proposal, invitations for bid, task orders, basic contracts, etc.). In general, existing contracts will not be modified solely to meet this requirement nor will these requirements be added to existing contracts unless the contract requires modification for other reasons and the contract has more than six months remaining life. During the contracting process, the contracting office or administrator will ensure contractors are aware of CBH requirements and local installation procedures and requirements.

4. CBH Requirements: CBH checks will be conducted prior to contract starting date.

CBH checks are considered favorable if they do not contain any of the following eighteen disqualifiers.

4.1. The individual is known to be or reasonably suspected of being a terrorist or belongs to an organization with known terrorism links/support.

4.2. The installation is unable to verify the individual's claimed identity.

4.3. There is a reasonable basis to believe the individual has submitted fraudulent information concerning his or her identity.

4.4. There is a reasonable basis to believe the individual will attempt to gain unauthorized access to classified documents, information protected by the Privacy Act, information that is proprietary in nature, or other sensitive or protected information.

4.5. There is a reasonable basis to believe the individual will unlawfully or inappropriately use an access credential outside the workplace.

4.6. There is a reasonable basis to believe, based on an individual's criminal or dishonest history, that issuance of an access credential poses an unacceptable risk to the installation/mission.

4.7. The individual has/had been barred from entry/access to a Federal installation or facility.

4.8. The individual is wanted by Federal or civil law enforcement authorities, regardless of offense or violation.

4.9. The individual has been incarcerated within the past ten years, regardless of offense/violation, unless released on proof of innocence.

4.10. The individual has any conviction for espionage, sabotage, treason, terrorism, or murder.

4.11. The individual’s name appears on any Federal or State agency’s ―watch list‖ or ―hit list‖ for criminal behavior or terrorist activity.

4.12. The individual has been convicted of a firearms or explosive violation within the past ten years.

4.13. The individual has been convicted of sexual assault, armed robbery, rape, child molestation, child pornography, trafficking in humans, drug possession with intent to sell or drug distribution.

4.14. There is a reasonable basis to believe, based on the individual's material, intentional false statement, deception, or fraud in connection with Federal or contract employment, that issuance of an access credential poses an unacceptable risk to the installation/mission.

4.15. There is a reasonable basis to believe, based on the nature or duration of the individual's alcohol abuse without evidence of substantial rehabilitation, that issuance of an access credential poses an unacceptable risk to the installation/mission.

4.16. There is a reasonable basis to believe, based on the nature or duration of the individual's illegal use of narcotics, drugs, or other controlled substances without evidence of substantial rehabilitation, that issuance of an access credential poses an unacceptable risk to the installation/mission.

4.17. A statutory or regulatory bar prevents the individual's contract employment; or would prevent Federal employment under circumstances that furnish a reasonable basis to believe that issuance of a access credential poses an unacceptable risk to the installation/mission.

4.18. The individual has knowingly and willfully engaged in acts or activities designed to overthrow the U.S. Government by force.

Note: The above guidelines will be followed as closely as possible, but the Installation CC reserves the right to deny access to any civilian with proper justification. The CBH is protected by the Privacy Act of 1974. All information received is accessible only to Law Enforcement personnel acting in accordance with their assigned duties.

5. Processing Base Access Pass: Before starting work the contractor/employee will go to the VCC and receive a signed letter verifying that a favorable CBH was completed and at that time will be issued a temporary base pass.

LAAFB Integrated Defense

Plan2.6.7 Contractor Personnel/Vehicles:

2.6.7.1. All prime contractors/subcontractors/vendors on LAAFB requiring continuous entry/registration of either company or employee-owned vehicles, must submit a complete vehicle listing on company letterhead, to operational contracting (SMC/PK), at 483 N. Aviation Blvd, Los Angeles AFB, El Segundo, CA 90245-2808.

2.6.7.2. If the vehicle listing is approved, the requestor will present the certified list to pass and registration located in Bldg 272, with the following documents to receive their vehicle pass:

2.6.7.3. Driver’s license

2.6.7.4. Valid vehicle registration

2.6.7.5. Valid proof of insurance

2.6.7.6. Proof of Trusted Agent Sponsorship System (TASS) clearance (via AF FM 2586).

2.6.7.7. If the vehicle listing is not approved, operational contracting/sponsoring activity will provide the contractor/vendor the circumstances surrounding the decision and point-of-contact.

2.6.7.8. Subcontractors may be added to the prime contractor’s vehicle listing by submitting a new request form to operational contracting/sponsoring agency for approval.

2.6.7.9. Successful registration for contractor/vendor vehicles is authority for employees to operate a privately owned or contract/vendor vehicle on LAAFB in pursuit of work, and to drive to and from work. Registration is not, however, authority to drive on base during non-working hours and is not transferable to other vehicles.

2.6.7.10. Before the sale or trade of the vehicle, or upon contract termination, the contractor/vendor must turn-in the vehicle pass to Pass and Identification Office (61

SFS/S5PID).

Appendix E – Applicable Publications and Forms

Publications (to include their supplements at any organizational level) and forms that apply to this PWS are listed below. The publications and forms have been coded as mandatory or advisory. The Contractor is obligated to follow those publications and use those forms coded as mandatory to the extent specified in other sections of this PWS.

The Contractor shall be guided by those publications or use those forms coded advisory to the extent necessary to accomplish requirements in this PWS. All publications and forms listed shall be made available by the Government at the start of the contract.

Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement those changes that result in a decrease or no changes in the contract price and notify the contracting officer in writing of such changes. Before implementing any change that will result in an increase in contract price, the Contractor shall submit to the contracting officer a price proposal within 30 calendar days following receipt of the change by the Contractor. The contracting officer and the Contractor shall negotiate the change into the contact under the provisions of the contract clause entitled “Changes”. Failure of the Contractor to submit a price proposal within thirty (30) calendar days following receipt of the change entitles the Government to performance according to such change at no increase in contract price (unless the time requirement is waived by the contracting officer according to Paragraph C of the changes clause).

PUBLICATION NO.

SECTION/PARA/LINE

TITLE DATE

PWS

REFERENCE

MANDATORY (M)/

ADVISORY (A)

AF FORM 1297 Temporary Use Receipt N/A 1.3.2. M

Maintenance Manual - P764334-454

Maintenance Instructions - Chimeron and Chimeron-C

Small Steam Sterilizers

04 Apr 2012 1.4.1. M

AFI 10-245, Para 2.25.2.3. Anti-Terrorism 25 Jun 2015 4.1.2.1. M

DFAR 222.102-1

Defense Federal Acquisition

Regulation (DFAR) N/A 4.4. M http://farsite.hill.af.mil/reghtml/Regs/FAR2AFMCFARS/FARDFARS/DFARS/Dfars222.htm?zoom_highlight=osha