BSFB FSS PWS New Linen - JAN 2026.docx

Buckley SFB, Colorado PERFORMANCE WORK STATEMENT (PWS) FSS NAF LAUNDRY AND DRY CLEANING SERVICE FOR BUCKLEY LODGE 08 Jan 2026

1. DESCRIPTION OF SERVICES. The Contractor shall provide all personnel, equipment, tools, materials, supervision, facilities, transportation, and other items and services necessary to perform Linen Services and Laundry Cleaning Services as defined in this Performance Work Statement (PWS) at Buckley AFB to include 460th Force Support Squadron. The services shall include, at a minimum, but are not limited to: laundering, repairs, pick-up, and delivery of articles.

1.1. Contractor’s Facility.

1.1.1. The Contractor’s facility shall be equipped and ventilated so as to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with Federal and State requirements. The facility must be such whereby articles contaminated with infectious disease can be received, stored, and processed separately from uncontaminated articles. Means must be available and utilized to remove or completely destroy all contaminants in laundry during the cleaning process. The Contractor’s facility is subject to inspection by the Government at any time during the period of performance of this Contract to ensure sanitary conditions are being maintained.

1.1.2. The Contractor shall accomplish all tasks to meet the requirements of this PWS and the Service Summary (SS). Laundry services requirement includes pick-up and delivery IAW schedule at para 4.1.and 4.2., correct quantities of laundry are delivered, laundry is delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, has a uniform appearance, and items are properly finished and packaged.

1.1.3. Contractor shall ensure items received in a wet or moist condition are processed in a timely manner to prevent development of mildew, rust, or other stains/marks. Contractor shall ensure that pickup and delivery of linens at the base facility are not mixed with any other clients. Contractor shall ensure the customer receives the same items and quantity picked up. The Contractor shall be responsible for loading and unloading laundry. Contractor shall ensure that soiled laundry does not come into contact with clean laundry. The Contractor shall process and return all linen to Buckley SFB facilities no later than the next scheduled delivery date for that facility.

1.2. Pick-up/ Delivery Procedures.

1.2.1. Lodging. Government personnel will count the items and record the count on the delivery ticket provided by the Contractor. The Contractor personnel shall weigh the linen when dry after cleaning prior to delivery. The Contractor shall provide the Government with a count of the clean linen delivered. This information shall be recorded on the pick-up ticket which is to be provided by the Contractor. A copy of the delivery/pick-up ticket shall be retained for computing variances when laundry and linen items are delivered. Weight variance shall be within 10 percent for pickup and delivered linen and count may not exceed a 3 percent count variance per week. Upon delivery, the Government personnel shall sign the delivery/pick-up ticket and such signature constitutes receipt of the counts provided.

2. LAUNDRY METHODS.

2.1. Packing and Bundling Procedures for Delivered Laundry. Delivered Laundry shall be in accordance with method of finish codes noted below:

METHOD OF FINISH CODES

L – Label Bundles with Item Description & Quantity as Listed Below

Laundry and Dry Cleaning Services

2.2. Lodging.

*All Lodging linen is Government owned property.

3. General Requirements

3.1. Repairs. The Contractor shall repair, at its expense, all damages to individual garments and Government owned linens that occur while in the custody of the Contractor to include rips, tears, holes, open seams, and replacement of buttons, and repair or replacement of broken zippers. Thread, material, zippers, and buttons of the same type, texture, manufacturer’s quality, color, and color fastness as those used in the manufacture of the garment or linen shall be used for repair and replacement. All linen items with a rip or tear are considered damaged beyond repair. The unserviceable condition of each individual garment or Government owned linen item shall be so noted on the laundry ticket during the marking-in (customer turn-in) process. Items received with pre-existing damage will have the damage noted on the laundry/dry cleaning ticket at the time of receipt and with customer permission will be cleaned without repair of damage. Otherwise the item should be put in the unserviceable pile for return to the customer. Contractor shall ensure that unserviceable items are segregated from other laundry items and are readily identifiable upon return to the Government as unserviceable. Counts of unserviceable items must be annotated on laundry ticket and identified as such. For example, items may be labeled with a tag stating “unserviceable.” Linen rental items shall be maintained by the vendor in a serviceable manner and replaced when no longer serviceable.

3.2. Special Wash. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items. Contractor shall ensure special wash items are segregated from other laundry items during wash and are readily identifiable upon return to the Government as special wash items. For example, item may be labeled with a tag stating “special wash.”

3.3. Re-performance of Laundering – Rewash. Any items found to have been unsatisfactorily laundered as determined by the Contracting Officer or his/her authorized representative shall be re-laundered at no additional cost to the Government. The Contracting Officer’s Representative (COR) will identify such items to the Contractor after the unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned on the next scheduled delivery day. If the return period should fall on a weekend or legal holiday, the item is to be returned the next normal delivery day following that weekend or holiday. Contractor shall ensure re-wash items are segregated from other laundry items and other types of items to be re-washed, such as sheets and blankets, when returned. Contractor shall also ensure that items are readily identifiable upon return to the Government as re-wash items to include the date and load number with which they were originally returned. Counts of "re-wash" items will be annotated on laundry ticket the day of re-delivery. For example, items may be labeled with a tag stating, “re-wash.”

3.4. Workmanship and Sanitation. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. All work performed at the Contractor’s plant shall be done, in accordance with generally accepted industry standards and Department of Health Regulations. The Contractor’s facility shall be open to inspection at any time by the Government. The Government reserves the right to perform or require any test necessary to determine the sanitary condition of articles delivered by the Contractor. Contractor shall ensure that at no time Buckley AFB items come into contact with items of other customers that may be in progress.

3.5. Missing/Damaged Linen. If the item is lost or damaged by the Contractor beyond repair, the Contractor

(make and manufacturer must match) within 3 delivery cycles (FSS). Consideration will be given to wear and tear items.

3.6. Flatwork Ironing. The Contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots, or wrinkling that is noticeable and significant in area affected, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

4. PICK UP AND DELIVERY SCHEDULE.

4.1. The Contractor shall pick up soiled laundry and deliver clean laundry in accordance with the pickup and delivery locations and times identified below. Additional sites may be added to the PWS as Buckley AFB expands.

loading dock south east end

4.2. Pick-up/Delivery Addresses.

5. SERVICE SUMMARY (SS)

discrepancies are assessed per quarter.

100% Surveillance, Monthly.

discrepancies are assessed per month.

100% surveillance.

6. DELIVERABLES

contract award Contractor’s management plan to organize, complete requirements

6.1. Separating. Contractor shall provide materials for distinctively identifying separate items (tags, tabs, washable receipts, laundry pins, etc).

6.2. Pickup and Delivery Tickets. The Contractor shall submit a sample of the pickup /delivery tickets to the Government for approval.

6.3. Pickup and Delivery Vehicle. All laundry and dry cleaning delivered under this contract shall be transported in clean, closed vehicles, provided by the Contractor. The vehicle shall be maintained in a sanitary condition to prevent cross contamination. Breakdowns shall not relieve the Contractor of responsibility to make scheduled Laundry and Dry Cleaning Services shall reimburse the Government the cost of the item to be replaced or the Contractor shall supply an identical item

6.4. Industrial Laundry Carts. Contractor shall provide laundry carts for storage of soiled linen and transportation of linens in, to, and from Contractor’s place of business. Contractor shall provide all empty carts requested by designated government representative and/or the COR. Carts with clean linens will be left at all locations and Buckley personnel will empty carts placing clean linens on shelving and use empty carts to collect soiled linens to be collected for the next scheduled pickup.

6.5. Materials for repair of clothing (thread, zippers, snaps, binding, collars, anything necessary). The Contractor shall furnish all materials for repair of linen items, thread, zippers, collars, cuffs, waistband, buttons, snaps, and loops.

7. QUALITY CONTROL. The basic quality management system must provide for the appropriate controls of service characteristics and attributes during performance to include inspection and test criteria/methodology/data that is used to verify/validate conformance to acceptance criteria established for the contract. It should describe specific policies, procedures, and practices and identify quality responsibilities for all operational interfaces.

7.1. The Contractor shall provide a contract manager who will be responsible for the performance of the work. The contract manager and the alternate(s) shall be designated in writing to the Contracting Officer. The alternate will act on behalf of the contract manager during periods of absence.

7.2. The contract manager or alternate shall be available via phone contact, to discuss problem areas with Government, during normal duty hours. After normal duty hours, the manager or designated alternate shall contact the Government no later than 9 am to discuss issues. Manager and/or alternate shall be available to meet face to face with the Government within 48 hours of request.

7.3. The Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DODD 5500-7, Joint Ethics Regulation.

8. QUALITY ASSURANCE: The Government intends to evaluate the Contractor’s performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the (COR) will notify the contract manager or on-site representative. Government surveillance of tasks not listed in the Service Summary (SS) may occur during the performance period of this contract. The Contractor service requirements are summarized into performance objectives that relate directly to mission-essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success.

9. GOVERNMENT FURNISHED

9.1. Government is providing laundry articles only.

10. GENERAL INFORMATION

10.1. Recognized Holidays. Lodging must have pick-up and delivery on all holidays except Thanksgiving Day, Christmas Day and New Year's Day. For those days Contractor must submit alternate schedules for laundry service, to the designated COR 2 weeks prior to the holiday for approval

10.2. Period of Performance. Includes a 12-month basic period with four (4) 12 month options.

10.3. Employees. Contractor personnel shall either wear distinctive clothing bearing the name of the company or appropriate badges that contain the company name and employee name at all times while performing under this Laundry and Dry Cleaning Services deliveries under this contract. Contractor’s vehicles shall meet all licensing requirements and be properly insured.

person would create a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DODD 5500-7, Joint Ethics Regulation.

10.4. Emergency (Contingency) or Special Event Services. Emergency and special situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may require the facility to operate on an extended basis of up to 24 hours per day. The Contractor shall provide these services when required by the Contracting Officer at the contract line item price for extended service hours. Any increased incurred cost due to crisis must be submitted to the Contracting Officer as a Request for Equitable Adjustment for approval.

10.5. Multifunction Team. The Contract Manager may be required to meet with the Contracting Officer, Contract Administrator, COR and other Government personnel as deemed necessary. The Contractor may request a meeting with the Contracting Officer when the Contractor believes such a meeting is necessary. If the Contracting Officer or Contract Administrator deems necessary, written minutes of any such meetings shall be recorded in the contract file and signed by the Project Manager and the Contracting Officer or Contract Administrator. If the Contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the Contracting Officer within 10 calendar days following receipt of the minutes.

10.6. Security Requirements. The Contractor shall ensure all personnel employed in the performance of this contract, or any representative of the Contractor entering the Government installation, abides by all applicable security regulations (AFI 31-204, Air Force Motor Vehicle Traffic Supervision, Chapters 2 &3).

10.7. Base Access. The Contractor shall furnish a current Contractor Employee Roster/Access List, and submit it through the Contracting Officer to the Security Forces Pass and Registration Office. The roster shall be updated within 10 days of changes. The Contractor shall obtain vehicle passes for all Contractor and personal vehicles requiring entry to Buckley AFB. Vehicle registration, proof of insurance, and a valid driver’s license must be presented for all vehicles to have access to Buckley AFB in accordance with AFI 31-204, Chapter 3.

10.8. Physical Security. The Contractor shall be responsible for safeguarding all Government-owned property provided to the Contractor for laundry services.

10.9. Partnering Agreement. The Contracting Officer may require a partnering agreement between the Government and the Contractor to ensure joint cooperation and a sound partnership of all parties involved in the execution of this contract. Partnering is the creation of a Government-Contractor relationship that promotes achievement of mutually beneficial goals. It involves an agreement in principle to share the risks involved in completing the project and to establish and promote a nurturing partnership environment. Representatives from each organization are encouraged to participate in developing the partnering agreement. Suggested representation is the Government contract administrator, the Contractor’s manager, and the Contractor’s quality control person. All costs for the partnership agreement should be shared equally between the Government and the Contractor. This group is responsible for developing a formal partnering agreement that should be signed by all parties involved. The agreement should contain as a minimum: Specific goals to be reached and a list of objectives required to reach the goals, a set of metrics to evaluate the objectives, a frequency for meetings to review the metrics, and a statement of cooperation to execute the terms of the agreement.

11. CONTRACTOR MANPOWER REPORTING

11.1. The contractor shall report ALL contract labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Buckley AFB Linen and Laundry Services via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.beta.sam.gov

11.2. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

11.3. Reporting Period: Contractors are required to input data by 31 October of each year.

12. OPSEC Requirements

12.1. Contractor(s) shall comply with all provisions of AFI 10-701 dated 24 July 2019 Laundry and Dry Cleaning Services contract. The Contractor shall not employ any person who is an employee of the US Government if employing that

12.2. Contractor(s) will practice OPSEC to protect critical information for specific Government contracts and subcontracts. The Contractor (including Subcontractors) performing Laundry and Dry Cleaning Services will not have access to any form of critical information or activities in performance of the contract.

12.3. In the event that the Contractor or Subcontractor performing Laundry and Dry Cleaning Services require access to critical information. All required OPSEC training will be provided free of charge to the Contractors and Subcontractors from Government OPSEC Coordinators upon contract award.

Laundry and Dry Cleaning Services