FA2541-24_ELOG_IDIQ_PWS_20241003 (002).pdf

CUI

FA2541-24-X-XXXX ELOG

EMSS Global Logistical Services Management (ELOG) Page 1 of 21

PERFORMANCE WORK STATEMENT (PWS)

For

Enhanced Mobile Satellite Services (EMSS) Global Logistical Services Management Contract (ELOG)

At

Place of performance may include anywhere on the globe, pursuant to individual task order requirements.

15 July 2024

DRAFT

Controlled by: USSF Controlled by: SSC/SNCSE (EMSS PMO) CUI Categories: PROCURE Distribution/Dissemination Controls: FEDCON POC: disa.meade.peo-transport.mbx.emss-cor-team@mail.mil, 301-225-2800 mailto:disa.meade.peo-transport.mbx.emss-cor-team@mail.mil

EMSS Global Logistical Services Management (ELOG) Page 2 of 21

TABLE OF CONTENTS

1.0 Description of Services …..………………………………………….……………….……………...3

1.1 General…………….……………………………………………………………………...………….3

1.2 Scope.…......………………………………………………………………………………………

1.3 Background…………………………………………………………………………………….…….3

2.0 Task Descriptions ….....……......……......……......………....……......………………......……

3.0 Service Summary…..……......……......……......……......……......…….......................................…10

4.0 Deliverables………..…...……………….………………...……………………………..............…11

5.0 Government Furnished Property (Equipment, Material, Information, or Services)

6.0 General Information ……….…………………………………………………........……

6.1 Scheduling………….…………………………………………………….……….……......………13

6.2 Quality Control …………………………………………………………………………......…….13

6.3 Emergency Operations/Mission Essential Personnel.……………………………… …......………14

6.4 System for Award Management …………………..……………………….……....……

6.5 Security Instructions…………………………………………………………………………..……14

6.6 Travel……………………………………………………………………………………………….15

6.7 Employee Accountability & Turnover……......……......……......……......…......……......……

6.8 Miscellaneous Paragraphs ...................……......……......……......……......…......…….....……

APPENDIX: Definitions, Abbreviations, And Acronyms.….………......…………………… …….....….19

EMSS Global Logistical Services Management (ELOG) Page 3 of 21

1. DESCRIPTION OF SERVICES

1.1. General: United States Space Force (USSF)/ Space Systems Command (SSC)/ Commercial Satellite Communications Office (CSCO)/ Enhanced Mobile Satellite Services (EMSS) Program Management Office (PMO) provides the Department of Defense (DoD), Federal Agencies, State and Local Governments, authorized foreign partners and other sponsored Mission Partners, with satellite communication services through a dedicated, government-owned EMSS-controlled network infrastructure. USSF serves as the primary commercial satellite communications service provider for the DoD. EMSS is a value-added specialization of unique capabilities and services made available to its customers. A service enabled by satellite ground systems which interface with the Iridium commercial constellation, consisting of 66 Low Earth Orbit (LEO) cross-linked satellites operating as a fully meshed network. Offered services include unclassified and classified voice; one-way paging; Short Burst Data (SBD) - two-way acknowledged data transmission; Global Data Broadcast (GDB) - one-way multicast;

Distributed Tactical Communications System (DTCS) - a one-to-many push-to-talk voice and data service; CERTUS - EMSS broadband; Manage Access DTCS Next (MA-DNX)-DTCS next capability.

Additionally, the EMSS PMO provides for the sale and provisioning of EMSS devices, 24/7/365 dedicated help-desk support, Field Service Representative (FSR) support, and other services.

The EMSS architecture is comprised of the following three (3) segments: Commercial Space Segment, EMSS Ground Segment, and a Mobile Segment. The Commercial Space Segment is currently comprised of the Iridium commercial product (i.e., satellite infrastructure), while the EMSS Ground and Mobile segments include both commercial elements and non-commercial elements tailored for EMSS PMO customers. Each segment evolves over time to provide greater capability and additional services.

1.2. Scope: This performance work statement covers support to all EMSS services and devices. Services procured under this contract may be in support of the United States DoD, Other Government Agencies (OGAs), and all other authorized and sponsored entities to include authorized foreign entities. The Contractor shall be prepared to work with all of these entities, as well as other contractors in a joint operational environment. Task orders awarded under this contract are normally funded directly by the requiring activity, and not the EMSS Program Office.

The Contractor shall provide for global logistical, technical, and other programmatic services primarily in support of EMSS operational and sustainment functions. Secondary support functions may include research & development related activities appurtenant to the operational mission of EMSS.

1.3. Background: The DTCS is an over-the-horizon, beyond-line-of-sight, “netted” satellite communication capability that employs cutting-edge devices (including tactical radios) and corresponding systems. Netted voice and data communications are essentially "push-to-talk" services whereby one user (a sender) pushes a button to disseminate a message to several listeners who are part of a "talk group" (one-to-many voice communication). In addition, the service also includes a simultaneous data function which transmits SBD that communicates such knowledge as Position Location Information (PLI). These netted services currently utilize a single channel under one satellite to transmit the voice and data messages. Communication spectrum is created when a user "pushes-to-talk" and is maintained for a brief period to permit a response from one or more of the many listeners. Upon connection time-out, the channel is reverted to an idle mode thus efficiently utilizing resources. Other communication devices require line-of-sight to transmit critical voice and data; DTCS utilizes satellite communication thus allowing users to transmit information from unique environments.

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Therefore, due to the rapid DTCS evolution and deployment as well as other related technologies in the EMSS portfolio, comprehensive contractor support is required to ensure EMSS operational, engineering and technical requirements are satisfactorily achieved for current and future devices. For example, the current DTCS device is a field radio that provides beyond line of sight, over the horizon communications capability for the warfighter and other government agencies. This device can be hand carried, mounted in a command center, or mounted on any vehicle that is in use by the U.S. armed forces or other EMSS customers. The Field Service Representatives (FSR) required under this contract shall provide custom configuration on vehicles via vehicle mount kits, operational support, logistical support, and provisioning support on the DTCS servers. Logistical and provisioning support includes assisting with inventory management and ensuring that the DTCS device is properly provisioned and registered on the appropriate network.

2. TASK DESCRIPTIONS

The Contractor shall be prepared to work with all of these entities, as well as other contractors in a joint operational environment.

The services and support anticipated under this contract are contained in the task areas identified hereunder:

• Task Area 1: Stakeholder Orientation and Project Kickoff

• Task Area 2: Programmatic Support, Planning, and Reporting

• Task Area 3: Training Support

• Task Area 4: Technical Support

• Task Area 5: Logistical and Procurement Support

• Task Area 6: Operations Center Support

2.1. Task 1 - Stakeholder Orientation and Project Kickoff

2.1.1. Subtask 1 - Kickoff Meeting: The Contractor shall host a virtual Preliminary Kickoff meeting within five (5) business days of Award to (1) introduce the key parties from the Government and contractor, (2) identify critical steps in the first thirty (30) days of the contract performance, (3) schedule the Formal Kickoff within twenty (20) business days of Award, and (4) set the agenda and requirements for the Formal Kickoff. The Contractor shall coordinate with the Government and host a Project Kickoff Meeting with the Government not later than twenty (20) business days after contract award. It will be held at the Government's facility, Contractor’s facility, virtual or another mutually agreed upon location, and approved by the Government. The date and time will be mutually agreed upon by both parties. The meeting will provide an introduction between the Contractor and Government personnel involved with the contract. The meeting will provide the opportunity to discuss technical, management, and logistic issues; travel authorization; communication process between Government and Contractor; and reporting procedures. At a minimum, the attendees shall include key Contractor personnel, OFFICE (SAF/# or AF/#), and key Government personnel.

2.1.2. Subtask 2 - Kickoff Meeting Agenda and Presentation: The Contractor shall provide a draft copy of the agenda not later than ten (10) days after contract award for review and approval by the COR, prior to finalizing. The Government will provide the Contractor with the number of participants for the kickoff meeting and the Contractor shall provide sufficient copies of the presentation for all government representatives present upon start of the meeting. The Contractor shall provide a Kickoff Meeting Agenda at a minimum shall include:

• Introduction of Personnel

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• Review of Organization and Points of Contact

• Overview of Project Tasks

• Schedule

• Communication Plan/Lines of Communication Overview

• Discussion Of Draft Project Management Plan (PMP)

• Travel Notification and Processes

• Government-Furnished Property (GFP)

• Security Requirements (Building Access, Badges, Common Access Cards (CAC))

• Analytical Support Status Accreditation (ASSA) Documentation

• Invoice Procedures

• Monthly Meeting Dates

• Reporting Requirements, e.g., Monthly Status Report (MSR)

• Roles and Responsibilities

• Overview of Incoming Transition Plan to Include Process, Timeframes, And Status

• Prioritization of Contractor Activities

• Any Initial Deliverables

• Other Logistic Issues

• Quality Control Plan (QCP)

• Sensitivity and Protection of Information

• Additional Issues of Concern (Leave/Back-Up Support)

2.2. Task 2 - Programmatic Support, Planning, and Reporting

2.2.1. Subtask 1 - Project Management:

The Contractor shall provide program management support to EMSS and/or the Sponsor to support the EMSS program as well as other technologies and programs as required by the Program Manager.

The Contractor shall determine and establish the project organization to provide overall management of the contract work. The Contractor shall designate key personnel responsible for the cost, schedule, and performance for the contract and shall serve as a primary point-of-contact for both management and technical matters. The contractor shall prepare a Project Management Plan (PMP) describing the technical approach, organizational resources, and management controls to be employed to meet cost, schedule, and performance requirements. The PMP shall also include the cycle times for defect or problem resolution target for each of the severity levels specified in this PWS. The PMP shall be delivered to the Government within ten (10) business days after contract award and five (5) business days after any updates or changes.

2.2.2. Subtask 2 - Progress and Status Reporting: The Contractor shall provide a Monthly Status Report (MSR). The MSR shall address any major activity, progress and status of the work accomplished during the reporting period including any risk assessment and management reporting. Track, coordinate, and adjudicate outstanding actions from stakeholder meetings and discussions. All monthly report data shall be reported for the same reporting period. The convention used should be synchronized across all reported services. Standard convention is as of the first day of the monthly reporting period at 00:00AM UTC through 11:59PM UTC of the last day, which coincides with the first performance day after contract award. The MSR shall include the status of contract deliverables, risks, projected activities, meetings, travel, and other status information pertinent to the execution of the contract. The MSR shall provide a financial review and include the current amount funded, received, obligated, and billed against each CLIN and the estimated burn rate.

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2.2.3. Subtask 3 - Quarterly In-Progress Review (IPR): The Contractor shall participate in quarterly In- Progress Reviews (IPR) at a location determined by the EMSS PMO. The Government will provide the format and agenda two weeks prior to the scheduled review. The Contractor shall provide a draft IPR briefing one (1) week prior to the scheduled review. The IPR will represent a cumulative reporting of MSRs as well as planned forecasting for the following quarter.

2.2.4. Subtask 4 - Semi-Annual and Annual Project Management Review (PMR): The Contractor shall participate in Semi-Annual PMR, conducted at the location determined by the EMSS PMO to assess the potential for changes that can reduce costs, improve end-user services, or enhance administrative and management systems. The Contractor shall prepare and present analyses and data in briefing format, to support these reviews.

2.2.5. Subtask 5 – Governance: The Contractor shall provide support for governance (standards, methods, templates, policies, and procedures), performance management, and financial management. As required, the Contractor shall assist the Program Manager with the coordination of events such as travel and demonstrations between EMSS and/or the sponsor’s staff and other organizations. The Contractor shall provide Program Management expertise to assist the Program Manager and/or the Sponsor with the development of strategies, plans and procedures for the formal introduction and integration of EMSS devices, as well as related technologies, with various DoD and non-DoD organizations The Contractor shall write technical reports and keep problem logs as required by the Government. All reports and logs will be submitted to the PMO.

2.2.6. Subtask 6 - Meeting Minutes: Meetings shall be convened upon written notices sent by the Contractor five (5) days prior to the date of the meeting, specifying the date and place of the meeting, and attaching the meeting agenda and related materials. The Contractor shall provide meeting minutes within five (5) days of meetings hosted by the Contractor. Government approval of minutes can occur at the start of the next meeting, or within fourteen (14) days of initial submission. Applicable amendments shall occur within thirty (30) calendar days after Government approval, and approval of the minutes at the start of the next meeting, three (3) days after amendments. However, meetings may be convened at any time without such prescribed notices in case of urgent circumstances.

Should the Government consider meeting materials to be insufficient, supplemental materials may be requested.

Except for urgent circumstances or legitimate reasons, the material matters listed below should be included in the meeting agenda in advance and may not be presented as special motions:

a. A title page containing the following:

(1) Meeting title, type of meeting, and meeting date(s).

(2) Identification of the system, equipment, or contract number for which the meeting was held.

(3) Space for signatures of the designated representatives of the contractor and government activity.

(4) The name of the contractor and address to which the government activity will acknowledge receipt of comments.

b. The purpose and objective of the meeting.

c. The meeting location (or virtual conferencing application, if applicable).

d. A summary of the discussions, decisions, and agreement reached during the meeting or during individual subcommittee meetings.

e. A list of attendees by name, rank, grade or position, activity represented, activity symbol or code, phone number, and email address, as appropriate.

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f. Action items resulting from the meeting, including, for each action item: a description, responsible party, suspense date, closure criteria, and status.

g. Briefing charts, if any were presented, shall be provided for information only.

h. A list of documents reviewed during the meeting, where applicable.

Deliverables: Monthly Status Report (MSR) Out Brief Report

2.3. Task 3 – Technical Support.

2.3.1. Subtask 1 – Engineering Support:

The Contractor shall provide technical support as directed by the Government. Technical support can be Software, Hardware, Systems, Mechanical, Electrical or other technical and engineering disciplines as required to assist the EMSS Program Manager or Sponsor. Representative tasks include but are not limited to:

The Contractor shall be required to provide user expertise for the evaluation of vendor- delivered components in support of EMSS devices.

The Contractor shall be required to assist CSCO/EMSS or the Sponsor with the evaluation of various Research & Development (R&D) components or systems being developed in support of DTCS or similar programs.

The Contractor shall provide FSRs to perform cable fabrication, connector and other similar services to the end-user as required.

The Contractor shall be required to provide support as required by the Governments in testing or demonstration events. These support events may entail fabricating large numbers of cables, connectors, and other pieces of hardware just prior to test events.

The Contractor shall perform field testing and independent test and verification of EMSS devices and ancillary components and products.

The Contractor shall have the ability to perform installation, training, maintenance, service, monitoring, and other IT systems deployed in the theater of operations.

The Contractor shall support the customer in all technical aspects of the intelligence reporting system and provide guidance and advice on utility options.

The Contractor shall write technical reports and keep problem logs as required by the Government. All reports and logs will be submitted to the PMO.

The Contractor shall provide Tier 2 level support to operational forces conducting real-world operations such as those supporting contingency operations in Afghanistan and Iraq for issues elevated from the Tier 1 level.

“Tier-2” depot level repairs shall be defined as any repair requiring the opening of the DTCS radio. The Contractor shall be required to make repairs for any parts inside the Radio-only (RO) including repair/replacement of transceiver boards, main flex cable between transceiver and aux board, Radio Frequency (RF) cables, Threaded Neill-Concelman (TNC) locking nut and washer, Push to talk (PTT)

EMSS Global Logistical Services Management (ELOG) Page 8 of 21 switch, PTT rubber boot, volume knobs, and net knobs. Contractor’s Tier-2 activities shall maintain any existing warranties with the Original Equipment Manufacturer (OEM).

The Contractor shall ensure that repair technicians have obtained the necessary training, tools, and other related equipment to conduct troubleshooting. Additionally, repairs at the Tier 2 level as defined within individual task orders may be required. The Contractor shall also ensure that an adequate supply of spare parts is on hand.

The Contractor shall expeditiously ship DTCS equipment that is deemed beyond Tier 2 level repair to the appropriate facility for repair, track repair status, and maintain accountability of equipment until the equipment is returned from repair to the customer. Specific requirements will be conveyed at the task order level.

The Contractor shall track all repairs made and inventory of spares stock levels. Contractor shall perform trend analysis of all repairs and make recommendations to the Government on any design changes which may reduce device failures.

2.3.2. Subtask 2 - Customer Support:

The Contractor shall manage and execute the evaluation of EMSS and related equipment and technologies prior to shipment to operational theaters/environments or as use in its net management.

The Contractor shall coordinate the introduction of EMSS and related technologies and equipment with various operational commands and/or Agencies and Governments and their supporting organizations.

The Contractor shall manage the distribution of EMSS equipment and related technologies in each operational theater working with EMSS, operational commands, and other DoD organizations as necessary.

The Contractor shall provide FSRs and other relevant and necessary personnel to ensure that EMSS sponsored technologies are operable by operational forces and other end-users and to sustain operation of EMSS’s device portfolio and related technologies.

The Contractor shall provide support to operational forces conducting real-world operations such as Operation Inherent Resolve (OIR), Operation Atlantic Resolve (OAR), and others globally as required.

This may also include emergency response situations in which FSRs are required to respond to short-term incidents such as natural disasters, humanitarian assistance, or other large-scale events requiring immediate fielding assistance. The Contractor shall demonstrate familiarity with the regulations and procedures for moving Contractor personnel and equipment into and out of contingency operations environments, and other strategic locations world-wide (which may include Europe, Asia and Africa).

The Contractor shall develop and/or refine formal practices and procedures for the operational fielding and maintenance/tracking of EMSS sponsored technologies. The Contractor shall monitor, document and report issues with EMSS devices, components and systems in the operational environment.

The Contractor shall provide and maintain an up-to-date fielding schedule of FSRs and other personnel under this task that includes most recent location and status.

The Contractor shall provide troubleshooting and limited end-user support with respect to EMSS devices, components, ancillary products and related systems. Contractor shall operate and maintain regional help

EMSS Global Logistical Services Management (ELOG) Page 9 of 21 desk support for deployed users Problems or issues that cannot be resolved shall be elevated to a 24/7 helpdesk funded under separate EMSS contracts.

The Contractor shall perform the installation of EMSS components to include (but not limited to) Tactical Operations Center (TOC) kits and vehicle kits on various classes of military and non-military vehicles.

The Contractor shall also test the functionality of these components as directed by the Government.

The Contractor shall assist the Government in the identification of necessary supplies and services to meet evolving EMSS requirements.

The Contractor shall research, review and recommend optimal solutions for acquiring necessary supplies and services to meet evolving EMSS requirements.

The Contractor shall coordinate, and schedule training preparation review no later than (NLT) 30 calendar days prior to the start of training, installation of equipment, and support requirements for EMSS to include the deployment of FSRs.

The Contractor shall have the ability to perform up to Tier 2 repairs in theatre to DTCS equipment. “Tier- 2” is defined as any repair requiring the opening of a device to test, repair, or replace any internal components. Contractor Field Service Representatives and Sr. Field Service Representatives shall all be certified by the OEM to conduct any Tier-1 or Tier-2 repairs on DTCS equipment. The Government will assist in facilitating this requirement.

The Contractor shall establish a Liaison Officer between Field Commands, COCOMs, and the EMSS program office.

The Contractor may be required to employ regional experts well-versed in the DTCS technology at world-wide locations.

The Contractor shall meet all access requirements, to include securing passports, visas, other Government permits, and other documentation required to perform work in various countries world-wide.

The Contractor shall have demonstrated technical experience supporting military and/or commercial satellite systems. Technical experience may include, but is not limited to, installing, operating, maintaining or managing satellite terminals and/or supporting or leading the acquisition of satellite services and systems.

The Contractor shall be familiar with appurtenant US Government regulations and international law, particularly as it relates to operating in hostile or military zones.

The Contractor shall prepare and present briefings to all levels within Field Commands, COCOMs, end user organizations, and EMSS PMO as required. Copies of all briefings shall be provided to the Government.

The Contractor shall support the Program Office in tracking, coordinating, and adjudicating outstanding actions from stakeholder meetings and discussions.

The Contractor shall identify customer requirements for new and modified systems and services based upon analysis of operational needs and provide to EMSS PMO.

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The Contractor, in coordination with the Program Office and all stakeholders, shall plan and coordinate system design, acquisition, testing, installation, and support.

The Contractor should have excellent oral and written communication skills as the Contractor shall be required to brief senior leadership (GO/SES Level). The Contractor shall be proficient in the utilization of DISA Storefront, DISA Marketplace, and/or other EMSS ordering systems.

The Contractor must have expertise in logistics and maintain situational awareness of current production capacities and order levels as they pertain to DTCS and the different Area of Responsibility AORs. The Contractor must have working knowledge and demonstrated experience of the requirements to deploy Contractors and communication devices within the AOR.

Deliverables: Technical Reports and Problem Logs Issues Log, Monthly Status Report (MSR)

FSR Deployment Schedule (MSR) Briefings Report

2.4. Task 4 – Logistical and Procurement Support.

The Contractor shall provide support to government logistics personnel in the areas of purchasing, shipping and handling, and related areas.

The Contractor shall provide logistics support to deployed forces and to deployed EMSS team personnel in support of OEF and other identified missions world-wide ensuring that EMSS communications devices, consumables and associated equipment are readily available.

The Contractor shall be capable of establishing a Defense Property Accountability System (DPAS) account (or other formal inventory system) to facilitate Property Book transfers and to assist the Government in property accountability.

The Contractor shall provide inventory management of EMSS and related equipment and assets.

The Contractor shall ensure that logistics issues are coordinated with the Services, Maintenance, and Inventory Teams.

The Contractor shall provide logistics support as required to support events related to these programs, such as demonstrations.

The Contractor shall be proficient with Government order processing systems, which may include DISA Storefront, DISA Marketplace, and/or other EMSS ordering systems.

Quality Assurance is critical to ensure accurate and timely delivery of all products required under this contract, and to ensure that all items perform as required. At a minimum the Contractor shall meet ISO- 9001:2008 for the delivery of all items required by EMSS and shall achieve ISO 9001:2015 within 12 months after date of contract.

The Contractor shall operate vehicles using fully qualified drivers in accordance with DoD vehicle regulations.

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The Contractor must be able to obtain a Theater Business Clearance (TBC) and be eligible to perform in austere environments alongside combat personnel.

Deliverables: Inventory Management Documentation (MSR) Inventory Data Report

2.5. Task 5 - Training Support

The Contractor shall provide varying levels of training to operational forces, Government staff and other agencies and entities receiving EMSS, and related equipment as directed by the Government. All training must be coordinated with the EMSS program office prior to commencement. Training may be provided at locations world-wide.

The Contractor shall develop and/or refine a training medium as required to support all tiers of EMSS and related technologies and training materials. Training media may be electronic, hardcopy or other formats as required for each task or as directed by program management and may be delivered in a variety of classroom and non-classroom settings.

a) The Contractor shall provide comprehensive and clear instruction of any existing and new standardized and tailored training programs and curricula.

b) The Contractor shall update training to adapt to modifications in EMSS devices, and related technologies, design, maintenance, and operation.

c) The Contractor shall perform configuration management to all elements of training to facilitate sound version control across all tiers of training.

d) The Contractor shall support the introduction of EMSS’s devices and approved related technologies training to each organization receiving these technologies. This support shall include the development or revision of Master Training Plans and similar documentation, evaluation of training needs within each organization at all tiers, and assistance to each affected organization as required.

e) The Contractor shall conduct activities such as demonstrations, and briefings relating to the EMSS device capabilities.

f) The Contractor shall obtain business metrics to evaluate training effectiveness. Metrics reports will be provided to the Government in the MSR.

g) The Contractor shall participate in program-level training working groups, Integrated Product Teams, and Tiger Teams to evaluate user and organizational training needs and requirements at all levels.

2.5.1. Training Preparation: The Contractor shall coordinate, and schedule training preparation review no later than (NLT) 30 calendar days prior to the start of training, installation of equipment, and support requirements for EMSS to include the deployment of FSRs.

All training materials developed shall be the property of the US Government.

2.6. Task 6 – Operations Center Support

The Contractor may be required to provide an Operations Center in support of this contract.

Representative tasks may include but are not limited to:

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a) Providing a facility for asset repair, maintenance, and testing, as well as for the storage and disposition of parts and equipment in direct support of end-users and Sponsors. This facility may also serve as a managed service center whereupon other support personnel may reside.

b) Shipping and receiving for the facility and ensure all parts and equipment required in support of operations and operational forces are readily available, tracked, and managed in systematically.

c) Ensure the facility is compliant with Communications Security (COMSEC) storage laws and regulations.

d) Obtain all permits and licenses required to store and ship COMSEC, International Traffic in Arms Regulations ITAR and other devices and materials that are subject to specific US Government regulations.

Deliverables: Report of Survey

3. SERVICE SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to the PWS Paragraphs. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement and will be assessed on an “Acceptable” or “Unacceptable” basis.

These thresholds are critical to mission success.

The table below identifies the performance standards to be used by the Contractor in preparing the specified deliverables for all Task Area of this PWS. Circumstances may require changes to the appropriate standard and/or delivery date. Any such changes will be made by mutual consent between the government’s representatives (Contracting Officer (KO) or COR) and the Contractor’s representatives (Project Manager and Contracts Manager).

PWS# Performance Objective Threshold Method

2.0 Accurate Reporting 100% of the time 100% Surveillance

2.0 Adequate equipment inventory, shipments, and

installs

5% or less substantial deficiencies

Random Sampling, Customer Complaint

2.0 Order fulfillment 100% of the time

Random Sampling, Customer Complaint

2.4 Reoccurrence Prevention: investigate /report

reason/resolution

5% or less substantial deficiencies

Random Sampling, Customer Complaint

2.4 Superior service/training/installation performance.

5% or less substantial deficiencies

Random Sampling, Customer Complaint

2.4.

Trained FSR deployment;

training/logistic/equipment installation/inventory management, SME/COCOM Liaison support.

5% or less substantial deficiencies

100% Surveillance

4. DELIVERABLES

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The Contractor shall provide deliverable(s) in a format mutually agreed upon by the Government and the Contractor. The following enumerated deliverables are not expected to change. Due Date intervals are not expected to change but actual dates may need to be revised depending on actual contract start date.

PWS# Deliverable Due Date Email Delivery

2.1.1 Kickoff Documents Agenda & draft format – 3 Days After Contract (DAC) award; Presentation – 5 DAC

COR; Contractor Format (CF)

2.2.1 PMP 10 business DAC; 5 business days (BD) after any

changes KO, COR; CF

2.2.2

MSR (issues log; FSR Deployment Schedule;

Inventory Management.

Inventory Data; Training Effectiveness Metrics)

24 hrs after last day of the reporting period COR; CF

2.2.3 IPR Agenda & draft format: 2 weeks prior; Final: 24 hrs prior IPR COR; CF

2.2.4 PMR Briefings 5 BD prior to PMR COR; CF

2.2.6 Minutes 24 hrs after conferences/meetings COR; MS Word

2.0

REPORTS (Out Brief Report; Inventory Data Report; Report of Survey; Briefing Report;

Technical Reports and Problem Logs)

20 days before the end of following month

COR; CF

2.3 Formal Training Plan 30 DAC COR; CF

2.3 Training Materials 5 BD prior training COR; CF

2.6 Report of Survey 5 BD after occurrence

COR;

Government Format

6.6.5 Trip Authorization 20 days prior COR; CF

6.6.5 Expense & AAR Within 1 week of trips COR; CF

6.2.1 QCP Submitted at Kickoff meeting KO, COR; CF

6.3.1 MECSP Submitted at Kickoff meeting KO, COR; CF

6.6.2 List of Employees 15 DAC; within 15 BD of employee change KO, COR; CF

6.7 PTP 60 days prior contract expiration KO, COR; CF

5. GOVERNMENT FURNISHED PROPERTY (GFP) (EQUIPMENT, MATERIAL,

SERVICES, INFORMATION)

Equipment means a tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use.

Equipment does not include material, real property, special test equipment or special tooling.

Government-furnished property means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-

EMSS Global Logistical Services Management (ELOG) Page 14 of 21 furnished property including, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government property means all property owned or leased by the Government. Government property includes both Government- furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Loss of Government property means unintended, unforeseen, or accidental loss, damage or destruction to Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include purposeful destructive testing, obsolescence, normal wear and tear or manufacturing defects. Loss of Government property including:

Items that cannot be found after a reasonable search;

Theft;

Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

Material means property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end item. Material is not equipment, special tooling, special test equipment nor real property.

Property means all tangible property, both real and personal.

Property Administrator means an authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

Property records means the records created and maintained by the contractor in support of its stewardship responsibilities for the management of Government property.

Real property See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

Sensitive property means property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability.

Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

5.1 Government Furnished Property (Equipment, Material, Information, or Services): As determined and approved by the Government sponsor for each task order, the Government will provide support services for the duration of this contract. The Government will furnish, upon request of the contractor, all necessary Government produced documents and technical background information necessary to perform the work described in this PWS. The Government will not, however, provide copies of commercial journals, magazines, textbooks, or other documents available from the private sector.

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When the contractor is on-site, other furnishings such as telephone service, document reproduction, storage space, and computer resources including access to terminals, printers, software data, and internet may be provided upon request.

5.2 Use of Government Owned/Leased Vehicle: In performance of this requirement, the contractor may be authorized the use of a Government Owned/Leased Vehicle, if determined to be in the best interest of the government. The CO, COR, or PM who directly administers the use of the vehicle may authorize its use, after ensuring all federal, state, and local regulatory requirements have been met. The usage may not result in any additional price to the subject contract.

5.3 Contractor-acquired Property: The contractor will not be required to acquire any property.

6.0 GENERAL INFORMATION

6.1 Scheduling.

6.1.1 Duty Hours: The Contractor shall have access to Government facility five days per week, Monday through Friday, eight hours a day, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, unless otherwise approved. Contractor personnel are expected to conform to customer agency normal operating hours;

however, the Contractor may be required access to Government facility outside of duty hours based on the customer agency’s needs. As a baseline, Contractor personnel shall work 8 hours per day, 40 hours per week. Compensatory time arrangements are permissible for temporary spikes in worktime; but overtime pay is prohibited without COR and CO approval. Federal Holidays shall be observed in accordance with Office of Personnel Management policy. This specific requirement will be determined at the task order level

6.1.2 Core Duty Hours and Base Shutdown/Inclement Weather: Core duty hours are 0800 - 1600, Monday through Friday (excluding federal holidays). The Contractor shall follow guidance of the installation containing their place of performance to determine reporting schedules whether due to a base closure or inclement weather. The website for guidance regarding status of performance for work to be performed in the National Capital Region (NCR) is http://www.opm.gov/status/. This specific requirement will be determined at the task order level

6.2 Quality Control.

6.2.1. Quality Assurance: The Government shall rely on the Contractors’ existing quality assurance system as the method to ensure that the requirements of the contract and performance thresholds are met;

however, the Government reserves the right to monitor and evaluate the quality of services provided and compliance with the contract terms and conditions at any time.

6.2.2 Quality Control Plan (QCP): The Contractor shall develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations, and best commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services with special emphasis placed on those services listed in this http://www.opm.gov/status/

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PWS. The Contractor’s quality control program is how it assures itself that the work complies with the requirement of the contract.

6.3 Emergency Operations/Mission Essential Personnel (MEP).

6.3.1 Continuation of Essential Contractor Services: IAW DFARs 252.237-7023(1), Continuation of Essential Contractor Services (d)(1) “Notwithstanding any other clause of this contract, the contractor shall be responsible to perform those services identified as essential contractor services during crisis situations (as directed by the Contracting Officer), in accordance with its Mission-Essential Contractor Services Plan” (MECSP). As no work is to be performed on this requirement, MEP shall be identified for applicable TO’s aligned under this requirement only. Not all TO’s will be defined or designated as Mission Essential Services.

6.3.2 Contractor Services During Crisis The Contractor shall maintain and update its plan as necessary.

The Contractor shall provide all plan updates to the KO for approval. As directed by the KO, personnel assigned to applicable TO’s associated with this requirement shall participate in training events, exercises, and drills associated with Government efforts to test the effectiveness of continuity of operations procedures and practices.

6.4 Security Instructions: (See DD254 for additional security guidelines.)

6.4.1 Physical Security: The Contractor shall safeguard all Government property, documents and controlled forms provided for Contractor use and adhere to the Government property requirements contained in this contract. At the end of each workday, all Government facilities, equipment, and materials shall be secured by a Government POC.

6.4.2 Access Control: The Contractor shall establish and implement methods of ensuring that no building access instruments issued by the Government are lost, misplaced, or used by unauthorized persons.

Access codes shall not be shared with any person(s) outside the organization. The Contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The Contractor is not authorized to record lock combinations without written approval by the Government COR. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

6.4.3 Pass and Identification Items: The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

6.4.4 Retrieving Identification Media: The Contractor shall retrieve all identification media, including vehicle passes, from employees who depart for any reason before the contract expires.

6.4.5 Traffic Laws: The Contractor and its employees shall comply with base traffic regulations.

6.4.6 Weapons, Firearms, and Ammunition: Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on site or any other military facility.

6.4.7 Contractor Identification: All Contractor personnel shall wear the Government always issued Common Access Card when away from their immediate work area to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over

EMSS Global Logistical Services Management (ELOG) Page 17 of 21 the telephone or via electronic mail, Contractor personnel shall identify themselves as a contractor to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractors occupying collocated space with their government program customer should identify their workspace area as required by the Government.

6.4.8 Drug, Tobacco, and Alcohol Use Policy: The consumption of alcoholic beverages or illegal drugs by contractor personnel, while on duty, is strictly forbidden. Contractor shall immediately remove any employee who is under the influence of alcohol or drugs.

6.5 Travel

Following each trip, the Contractor shall prepare and deliver Trip/After Action Reports to the COR IAW AFH 33-337. The trip report shall be completed in accordance with OFFICE (SAF/# or AF/#) guidance.

Further guidance for Contractor travel can be found at https://www.defensetravel.DoD.mil/site/faqctr.cfm

6.5.1 Local Travel: Local travel to attend meetings or events may be required at no cost to the Government. Travel within the National Capital Region commuting vicinity is considered a cost of doing business and shall not be separately reimbursed.

6.5.2 Continental United States (CONUS) Travel: Prior to travel, the Contractor shall coordinate with, and receive approval from, the COR at least 10 business days prior to trip.

6.5.3 Outside CONUS (OCONUS) Travel: Prior to travel, the Contractor shall coordinate with, and receive approval from, the COR at least 20 business days prior to trip. Theater Business Clearances shall be obtained, as necessary, prior to travel.

6.6 Employee Accountability & Turnover:

6.6.1Staffing of Contractor Personnel: The government shall not be billed for positions left vacant over 7 working days unless the vacancy is due to government delay and otherwise approved by the CO.

6.6.2 List of Employees: The Contractor shall maintain a current listing of employees assigned under this contract and define who are key personnel. The list shall include the employee's name, social security number and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the KO, and COR. An updated listing shall be provided upon request.

6.6.3 Contractor Professionalism: The contractor shall:

• Always maintain a professional appearance, and professional conduct.

• Perform work assignments IAW project schedules.

• Function effectively and efficiently during extended periods of high pressure and stress.

• Function as a highly trained professional responsible for the security and safety of DOD personnel and resources.

6.7 Phase-out Transition Plan (PTP):

https://www.defensetravel.dod.mil/site/faqctr.cfm

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6.7.1 The Contractor shall provide a Phase-out Plan NLT than ninety (90) calendar days prior to expiration of the Period of Performance contract. The plan shall facilitate the accomplishment of a seamless transition from the incumbent to and incoming Contractor (if applicable). In addition, the Contractor will continue to accomplish all tasks as outlined in the contract during this period. The Contractor shall identify how it will coordinate with the incoming Contractor and Government personnel to transfer knowledge regarding the following:

• Project management processes

• Points of contact

• Location of technical and project management documentation

• Status of ongoing technical initiatives

• Transition of key personnel

• Schedules and milestones

• Actions required of the Government

• Coordination of IT related programs, issues

6.7.2 The Contractor shall also establish and maintain effective communication with the Government (and incoming Contractor) at the direction of the Government.

6.8Miscellaneous Paragraphs:

6.8.1Freedom of Information Act (FOIA): All official Government records affected by this contract are subject to the provisions of the FOIA 5 U.S.C. 552/ DOD Manual (DODM) 5400.7-R/AF Supplement).

Any request received by the Contractor for access/release of information from these records to the public (including Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the XX FOIA Manager to ensure proper processing and compliance with the Act.

6.8.2 Controlled Unclassified Information (CUI): Covered…