FA252123QB059 Questions and Answers 20230928.pdf

FA252123QB059

Q & A

15 September 2023

1. Will the designers need to be onsite or would they be allowed to work remotely?

A: Designers may work remotely but occasional onsite meetings may be required for continuity.

Updated: 19 September 2023

2. I see that questions are due at 2pm but the solicitation doesn't state a date. Could you please confirm when questions are due?

A: Question should be submitted no later than 1400 on 22 September 2023

3. We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services. If not brand new, could you please provide the current / previous contract number?

A: The current website was developed under contract. The contract number is FA252120P0025.

4. For past performance will the agency consider private sector experience if we do not have direct government agency experience? If this is acceptable, what information does the agency need to verify our experience with our private sector clients?

A: Past performance is not an evaluation factor for this award.

5. Will the agency be using a contract vehicle for purchasing? Is it a requirement that we are on a contract vehicle?

A: This will be a stand‐alone contract. No existing contract vehicle is required.

6. Does that agency currently have funds earmarked for this project or is this budgeted for next fiscal year?

A: This is a funded requirement.

7. Are we asking for a mobile app (Google play or apple store) to be designed as well as a website?

A: Yes! To allow for online food ordering, reservations to activities and to view our website.

Updated: 25 September 2023

8. Could you please provide the total price for the prior purchase order: FA2521‐20‐P‐0025?

A: This information cannot be disclosed.

9. Does the Cloud environment need to be FedRAMP or GovCloud compliant?

A: GovCloud and FedRamp are not required as they will not be processing government data

10. Section 11.0 Government Acceptance Criteria ‐ 11.1 ‐ Is this timeframe firm?

A: We feel 60 days is ample for a soft launch. We anticipate transferring the data over to a shell built by contractor and would be available to assist in the contractors needs as this is a normal process in website building. Since we want the platform to be user friendly per the SOO, the training should not be time consuming, and a day should be all that is necessary as our staff is competent in web based applications.

11. In the Combined Synopsis+ Solititation+Final document Section 2. FAR Provision(s), (11) it states that, “If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation.” Does this form need to be filled out and included? Or can we instead write a statement as described above in Sec.2 Paragraph 11?

A: In accordance with the Combined Synopsis‐ Solicitation: (11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Therefore, a 1449 does not have to be submitted as long as a statement of the extent of agreement to the terms and conditions is submitted.

12. Hosting/CMS/Cloud based app subscriptions: will this be a one year base contract with option years? Can you help us understand how the command wants to structure these costs by fiscal year?

A: Hosting would be one year with option years. Ideally a yearly renewal for continued hosting.

13. Does the command require/prefer the vendor to accept government credit cards and or VISA, Mastercard, etc.?

A:

INVOICING INSTRUCTIONS

Bill To:

TO: AFSVA/SVTEA (ACOUNTS PAYABLE)

2261 HUGHES AVE Ste #156

JBSA LACKLAND, TX 78236‐9854

EMAIL: AP.INVOICES@AFSV.NET

Voice: 210‐395‐7720 Fax: 210‐395‐7689

For payments, the preferred payment method is EFT. An EFT form will be sent to the awarded vendor.

14. Does the command require the smartphone app to be built within the 180 days specified in the Q&A document?

A: Soft launch would include the basic app that mirrors the website with phase two allowing for the addition of the extra features including online ordering, reservations and paying systems.

15. Phase 1 where it is mentioned that the Contractor will complete main website within 60 days for a soft launch, we would request if this timeline be extended to 150 days considering the scope.

A: At this time the time lines on the SOW will not be changed.

Updated: 28 September 2023

16. Third party integration: 2 of the Third party systems are not clear to us. So can you please give any web link or more information about them. They are GES and Cubica.

A: GES Golf enterprise system, Cubica is for bowling lanes

17. Compatible with all devices including desktops, laptops, tablets, and phones (3.1.2). Does this include mobile applications?

A: We want a mobile application. The application will have its own separate capabilities but can mirror the main website where it makes sense.

18. Content management system intuitive and user‐friendly(3.1.5)? Do you have any preference for the CMS?

A: We do not, but it must be something we can use to update the website easily. We do not want to be required to know coding and updating images and content must be intuitive. Calendar must be easy to update with all the event information necessary to advertise the events, keep track of spots available, etc.

19. Printable real‐time analytics reports showing user trends(3.1.7) . What type of reports are we looking for here?

A: Tracking number of people hitting our pages, viewing events, where they come from, dropped carts. Qualitative and Quantitative analytics. Ability to show user data, when they are logged on, where they navigate to. The ability to analyze google data.

20. Emails from the GoPatrickFL domain for each FSS facility 3.1.12? Can you please explain in more detail what you are looking for here?

A: Currently most of the facilities have a gmail address. We want an email system where all the customer service emails have our URL as the ending. (ie. ITT@gopatrickfl.com)

21. An App will be created to provide the same information as the website.3.1.18 . Features mentioned under this point are we looking for only those features in the Mobile app?

A: Yes

22. Ability for FSS users to create print‐ready pages displaying specific facilities or subjects. 3.2.2, Will the contractor be responsible for creating these pages as well or FSS? Is the contractor expected to create from CMS?

A: Website should allow for print ready pages. If an end user wants to print out their reservation with the dates or a calendar, they should print well on the page.

23. Push notifications. 3.2.7, push notifications for web or app or both?

A: If customer provides email within website for email notifications about an event website would be capable of generating this.

24. Ticket reservation, purchase, and printing capabilities. 3.3.3 , can you please explain more about

Ticket reservations and printing?

A: Customer can reserve a spot for an event on the calendar. They can pay(if required) for their ticket or they can be added to a waiting list if full. Customer can print a receipt/ticket for the event they pay for or reserve.

25. Waitlists for events. (3.3.4) What is a waitlist for events? Would this be a button that collects information

A: When a calendar event is full (calendar would allow us to set a maximum number of participants) customer can be added to a waiting list if it is full and if someone cancels, they will be notified (first come‐first served) that there is a spot available and asked to confirm their reservation. Payment would then be required if applicable.

26. The website will manage waitlist, notifying customer of open spots, prompting for confirmation and/or payment to be made. 3.3.5 are we looking for some kind of notifications feature for the app and or something that just notifies the user?

A: Notifies the user that signed up for the notifications that the spot is open and available for sign up.

27. Customer service support 3.4.1? What type of support feature? Is this like an intake form or a live chat widget?

A: A live chat widget with a buildable database of answers for some automated responses. We currently have a version of this provided by Facebook meta.

28. Inhouse Job Tracking. (3.4.2). Please give more details about this feature “Inhouse job tracking”

A: A job tracking system allowing in house users to create a job ticket for marketing to complete. We currently have this with our website. Currently using trouble ticket express

29. Ordering ahead from the 6 restaurants on base compatible with existing base software 8.2. Can you give me more details on the existing base software?

A: Currently using Gallus golf app for online food ordering.

30. Do you have any designs you can share which you like for your website?

A: Design: https://www.usafa.org/

Interactive calendar: https://www.fairchildfun.com/

31. Can the mobile app be developed after the soft launch or the expectation to have the app part of the soft launch? If so, is it possible to move the soft launch 60 day delivery window to 90 days?

A: Yes

32. On section 3.4, is the ticketing system for people needing help resolving issues with the website? Or is the ticketing system going to be used for something else?

A: For needs on website and jobs in marketing.

34. On section 8.2 it says, "Ordering ahead from the 6 restaurants on base compatible with existing base software". Can you please share the name of the existing base software? Is the expectation to put a link to the software or it has to be integrated with the website so that users will go through the complete ordering process within the website?

A: The systems used are listed in SOO. There are a number of systems but Aloha is the most used.

Integrated