SOW_26JUN2018.pdf

SCOPE OF WORK

Patrick AFB – Building 822

1. PROJECT DATA:

TITLE: Purchase Full Parts and Service Agreement for (8) each Kardex Remstar XP500 Vertical Lift Modules

BUILDING/FACILITY: Patrick Air Force Base – Building 822

PERIOD OF PERFORMANCE (POP): 30 Sep 2018 through 29 Sep 2019

2. GENERAL SCOPE:

The Contractor shall provide all administration, management, supervision, Factory Certified Technician labor, shop materials, repair parts and tools as necessary to provide a full ORM parts & labor service agreement for the above referenced equipment. Provider must provide evidence of currently maintained certification from the Equipment Manufacturer Kardex Remstar that they have been fully trained in the service of said equipment. Contractor must provide permanently based Florida resident technicians to assure mission critical response capability.

3. DETAILED REQUIREMENTS (Vertical Lift Module Service Agreement):

• Provide Service Level Agreement Monday-Friday 0800-1700, excluding major Holidays

• Provide 2 Semi-Annual Scheduled Maintenance Services (PM’s) in Months 1 & 7 of POP

• Complete PM’s and Safety Inspections using official manufacturer supplied service checklist

• Collect signature of completion for PM’s by Certified Technician and Customer

• Maintain official record of PM’s and Safety Inspections on the manufacturer’s web portal

• Provide all necessary shop supplies, lubricants, etc. as needed to complete PM services

• Provide unlimited phone/email support with 1 hour guaranteed response time as needed

• Provide unlimited certified service technician travel as needed

• Provide unlimited certified service technician repair labor as needed with priority response

• Provide unlimited OEM Service Parts as needed

• Provide unlimited priority shipping for Parts as needed

END SCOPE OF WORK

SCOPE OF WORK