Atch_1,_PWS_Hematology_Analyzer.pdf

PERFORMANCE WORK STATEMENT

Hematology Analyzer

1. Requirement:

Work consists of furnishing all labor, materials, transportation, and replacement parts to maintain one hematology laboratory analyzer, located in the 45th Medical Group Laboratory, Bldg. 1380, Rm 1148, Patrick AFB FL.

2. Training/Experience Requirements:

All Contractor personnel performing services under Factory Certified this contract, with the exception of the original equipment manufacturer, Beckman Coulter, must show proof of factory training on this or like systems.

2.1. If factory training occurred more than three years ago, proof must be presented that the individual has been actively engaged in repairing the listed equipment for 12 of the last 18 months. Personnel must show credentials to the Biomedical Equipment Technician (BMET) section prior to beginning work on the equipment listed in the contract. If, at any time, the Contractor is required to work on the listed equipment and a credentialed technician is not available, then the Government will contract with another vendor to provide that service, at the prime Contractor's expense.

3. Spare Part/Test Equipment Requirement:

Prior to performing any maintenance on the systems, the Contractor must provide proof that he/she has access to the original m anufacturer's spare parts and the recommended test equipment required for preventive maintenance inspections (PMI's), to include calibration and corrective maintenance.

3.1. The following performance specifications meet current workload demand:

3.1.1. Single aspiration pathway

3.1.2. Sample Aspiration Module (SAM)

3.1.3. 2D-Digital Bar Code Technology

3.1.4. Remote Management System (RMS)

3.1.5. Specimen Transport Module (STM) for continuous loading of up to 20 cassettes, “load 'n' go” capability

3.1.6. On-board reagent tracking

3.1.7. High Definition Cellular Analysis

3.1.8. Flow Cytometric Digital Morphology (FCDM)

3.1.9. Include installation of the system, analyzer, workstation, touch screen monitor, UPS.

3.1.10. INITIAL TRAINING: Off-site training for two key operators to include room and board

3.1.11. ANNUAL TRAINING: Off-site training for a total of one operator with room and board for each completed year of customer contract upon request

3.1.13. WARRANTY/SERVICE: 60 months covering all parts, labor and travel

3.1.12. CBC reagent volume provided based on 30 CBC tests per day, 7 days per week and two calibrations per year, to include calibrators and controls.

4. Contractor Reporting:

During duty hours, 7:30 AM to 4:30 PM, prior to and after accomplishing any work specified in the contract, the Contractor shall report to the BMET section, in person, to sign in and receive a security badge, then be escorted to the site of the equipment. After maintenance completion Contractor will report to BMET with a service report, sign out and return security badge.

5. Required Services:

5.1.1. Scheduled Maintenance: The Contractor shall provide one (1) PMI per year, and one

(1) Calibration Verification Inspection (CVI). The first PMI shall be performed during the month of installation in conjunction with the CVI, the second PMI six months from the installation date. The Contractor will perform all tests, adjustments, lubrication, etc., in accordance with the manufacturer’s maintenance instructions and schedule. The Contractor's preventive maintenance plan should, at a minimum, be equal to or greater than the manufacturer's PMI and CVI.

5.1.2. The scheduling of preventive maintenance services shall be coordinated with and approved by the Noncommissioned Officer in Charge (NCOIC), BMET Section or the assistant. The PMI shall include, but not be limited to, the following:

5.1.2.1. Perform operational checks of all systems and correct any deficiencies noted;

5.1.2.2. Verify that the internal and external calibrations are within manufacturer's specifications;

5.1.2.3. Replace worn tubing as required;

5.1.2.4. Clean & lubricate mechanical parts in accordance with applicable manufacturer's service manual;

5.1.2.5. Perform an electrical check on instrument and all (as required) accessories included in the contract to ensure compliance with manufacturer's specifications;

5.1.2.6. Report user maintenance not being done to the BMET section;

5.1.2.7. Consult with the equipment operator regarding equipment performance;

5.1.2.8. Use Air Force approved and supplied forms for documentation of calibration.

5.1.2. 9. Scheduling of Preventive Maintenance: All PMI visits will be coordinated with the BMET section at least five working days in advance.

5.1.3. Corrective Maintenance: The Contractor will provide, on-site repair support to correct all malfunctions, which may occur. All tools, test equipment, part, and supplies necessary to return the system to original operating specifications will be the responsibility of the Contractor. If the system needs to be removed from the facility, a loaner system will be provided by the Contractor at no additional cost prior to the removal of the defective system.

5.1.4. Response Time: Emergency services as deemed by the BMET section shall be available weekday’s 7:00 a.m. to 5:00 p.m., e xcluding Government holidays.

5.1.5. Point of Contact for Services: The Contractor will provide a 24-hour point of contact:

name, title, address, and toll free number for maintenance support. Telephone Assistance: The Contractor shall p rovide telephone assistance 24-hours a day, 7 days a week, excluding Government holidays for equipment covered under this contract. Telephone assistance shall be toll free to the Government and shall be made by a qualified repair technician. The contractor will only accept calls from BMET or laboratory personnel.

6. Documentation:

6.1. The BMET section will report and monitor system performance, noting dates and times of notification of maintenance requests, type of request (emergency or routine PMI), response times and completion of work. The log will provide the Government data to determine if requirements of the contract are being met and will be available for review by the Contractor.

6.2. At the completion of each PMI or emergency service call, the Contractor shall provide the BMET section with a legible service report.

6.2.1. Type of service; PMI, emergency service call

6.2.2. Description of all services rendered during the visit;

6.2.3. Listing of any discrepancies that may still exit with any item on the contract;

6.2.4. Complete listing of replacement parts used b part number;

6.2.5. Completed service report shall be turned in to the BMET section prior to the Contractor representative departs the 45 MDG

6.2.6. Furnish documentation that shows calibration results.

6.2.7. The Contractor shall keep or dispose of any re moved parts contractor's representative replaces on the covered equipment item.

6.2.7.1. The Contractor shall not remove any USAF owned equipment from the medical center for service at the Contractor's establishment without the written consent off the NCOIC, BMET Section and Commander, Medical Logistics Flight.

6.2.8. Claims of Government Misuse or Abuse:

6.2.8.1. If the Contractor claims any service calls are a result of Government abuse or misuse, the damage must be shown immediately to the BMET section for verification before the repair is made. Disagreements as to responsibility will be resolved by the Contracting Officer.

6.2.8.2. Additional charges for corrective work must be submitted by the Contractor in the form of a firm quote and approved by the Contracting Officer or his/her re presentative before work is begun.

6.2.9. Equipment Updates: The Contractor shall furnish and install all software and equipment modifications normally provided by the manufacturer. Modifications shall be furnished at no additional cost under the contract. These modifications can be provided during the next PMI or as a service call during the term of the contract.

6.2.10. Liability: The Contractor will be held liable for errors and/or omissions during the performance of this contract.

7. Safety:

T he Contractor shall comply with Air Force safety standards at all times while on Government property.

8. Business Associate:

Agreement for purposes of Health Insurance Portability and Accountability Act (HIPPA). See Attachment 1.