LaundryDry Cleaning PWS revised.doc

P

ERFORMANCE-DASED WORK STATEMENT (PWS)

FOR

LAUNDRY AND DRY CLEANING SERVICES

AT PATRICK AIR FORCE BASE, FL

July 2012

1. Description of Service. The Contractor shall provide items listed at Appendix A except for item 126 (Lab Coats) and item 127 (Cubicle curtains) as these are government owned items. Contractor shall perform Laundry and Dry Cleaning Services for 45th Medical Group, Patrick Air Force Base, Florida in accordance with all applicable laws, regulations, standards, instructions and commercial practices as described in the Statement of Work (SOW) with the focus on safety and customer service. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish SOW requirements in a timely manner at reduced costs, and in a way that fosters pride and ownership in the work performed. Estimated workload is listed in Appendix A, titled Workload Estimate and Data. Appendix C provides a glossary of references, abbreviations, acronyms, and terms used in the operation of laundry and dry cleaning services. The government will pay reasonable replacement costs for any items damaged by the government. The contractor will pay for replacement of any items damaged by the contractor personnel. Any questions concerning this service during the life of the contract shall be addressed through the Quality Assurance Personnel (QA) to the Contracting Officer.

1.1 SPECIFIC FUNCTIONS.

1.1.1. Laundry and Dry Cleaning Service. The contractor shall provide laundry and dry cleaning service to ensure compliance with all certification or labeling requirements arising from local, state or county health regulations. Laundered and dry cleaned articles shall conform to the general accepted industry standards of quality of cleanliness, finish and appearance. Articles shall be laundered to be free from bacteria and other microorganisms, including pathogens or disease-producing organisms within facilities equipped with ventilation to prevent dissemination of contaminates. The facilities ventilation system should include adequate intake filtration, exchange rate and exhaust in accordance with local, state and county environmental requirements. NOTE: Some materials common to all items such as sheets, pillow cases etc., are made with Polyester/Cotton material: Polyester/cotton material shall be washed, dried and pressed in such a manner as to prevent wrinkles and shrinking of fabric. If chlorine bleach is used it must be done without causing yellowing of the fabric.

1.1.2. Contaminated Laundry. All soiled laundry originating from the Patrick AFB Medical Facility is categorized as “contaminated”. Contaminated laundry must be cleaned in accordance with the current edition of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), paragraph titled “Infection Control”, subsection, “Linen and Laundry” and standard commercial practices.

1.1.3. Pick up and Delivery service. The contractor shall pick-up and deliver articles at locations and on scheduled days specified in Appendix B. Contractor shall pick up and deliver on Mon, Wed, and Fri of each week. Articles picked-up on Mondays will be returned the following Monday, articles picked-up on Wed will be returned the next Wed, and so on.

1.1.4. Delivery Tickets, IOU and Unserviceable Articles. The contractor shall provide a delivery ticket for the total weight of laundered items and a by article listing of specialty (dry cleaning) items during each pick-up. When the items arrive at the contractors work site, they shall be hand counted by each individual piece (e.g. total number of scrub shirts medium, total number of absorbent towels, etc.). Results of the count must be faxed to the 45 Medical Group Housekeeping office at 494-9607 no later than 1600 hours on the second work day (e.g. Monday’s pick-up results must be faxed to the 45 Medical Group by 1600 hours Wednesday). The contractor shall list the total number of each item on delivery tickets when making deliveries. These delivery tickets will be compared to the fax’d results of the hand count to ensure we are receiving the same number of each item that is being sent for laundering. The use of commercially available tickets is encouraged. The tickets must include the following minimum information:

Name, Address and Phone number of Contractor

Delivery Date and location

Article Description and quantity (for specialty items), and total weight (for laundered items)

Signature of person making delivery and/or pick-up

1.1.5. Packaging. Package laundry and dry cleaning for delivery. All multi-color items will be separated by color and size and packed as stated below: See Appendix A

2. Services Summary. The Service Delivery Summary (SDS) captures the service requirements that can be measured and are considered to be Moderate Risk and High Risk operational requirements. The SDS includes Performance Objectives that describe the desired end result or outcome the Contractor shall achieve. The Performance Thresholds states the minimum acceptable level of the performance in terms of quality, timeliness, and quantity in realistic and achievable standards. These thresholds are critical to mission success. The SOW paragraphs reference the details of the Performance Objective in the SOW.

Laundered Articles: No more than 1 article is delivered and found not clean, wet, or having lint, odor, spots, or wrinkles.

Dry Clean Articles: No more than 0 articles are delivered and found not clean, wet, or having lint, odor, spots, or wrinkles.

0 Defects. All articles must be cleaned in accordance with the current edition of the Joint Commission on Accreditation of Healthcare Organizations.

No more than 1 scheduled pick-up or delivery day is missed per month.

98% of articles picked up plus all IOUs and unserviceable articles are returned to the government on scheduled delivery days per month.

No more than 1 delivery to a building location is not packaged properly per month.

0 Defects.

3. GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

3.1. Government-furnished property and services. There is no government furnished property or services in this contract.

4. GENERAL INFORMATION

4.1 Hours Of Operation. The Medical Group hours of operation are 7:30AM to 4:30PM, Monday through Friday. The Contractor is not required to provide laundry and dry cleaning pick-up and delivery on Federal Holidays. If a scheduled pick-up or delivery falls on an observed Federal Holiday, service will be performed on the next workday, (i.e., if a holiday falls on Monday, pick-up and delivery service will be made on Tuesday). The only exception is Thanksgiving, in which case, pick-up and delivery service will occur on the preceding Wednesday.

4.2. Quality Control. The Contractor shall employ a commercial quality control program and procedures to identify, prevent, and ensure non-reoccurrence of defective services. Through implementation of the Contractor’s Quality Control program and procedures, the Government shall receive quality services meeting the requirements of the contract. The government reserves the right to perform on-site inspections of the contractor’s place of business. The purpose of the visits are to ensure adequate infection control measures are being followed.

4.3 Contractor-Furnished Items and Services. Except for those items or services specifically stated on paragraph 3 as Government-Furnished, the Contractor shall furnish everything needed to perform this contract according to all its terms and conditions.

4.4. Contractor-Furnished Vehicles. The Contractor shall provide laundry and dry cleaning transport type vehicles to perform the requirements of this contract. Vehicles shall have the company name prominently displayed on both sides of the vehicle. Vehicles shall be maintained and cleaned to meet required OSHA and the commercial infection control procedures and standards for transporting contaminated, soiled and clean articles. All vehicles used in the performance of this contract shall be in operable condition, meet the local, state, and federal safety requirements and be operated in accordance with base traffic regulations by a licensed driver. Vehicles found to be unsafe and unable to function as designed, shall be removed from the installation and replaced at Contractor expense. Vehicular repairs shall not be done on base.

4.5. Contractor-Furnished Laundry Carts. The contractor shall furnish easily identifiable carts at each building location on Appendix B, necessary to hold and transport laundry and dry-cleaning articles in accordance with packaging requirements. The containers shall be easily identifiable as holding either clean, soiled or contaminated articles. Soiled articles and clean articles will be segregated during transport so all clean articles are protected from contamination and soiled articles during transit. Containers used to transport clean articles, will be sanitized before loading with clean articles to meet OSHA standards. The Contractor, in accordance with standard commercial infection control procedures, shall properly handle contaminated transport containers and contaminated articles.

4.6. Stain Remove Treatment. The contractor shall provide stain removal treatment for those items as having hard-to-remove stains.

4.7. Performance of Service During Crisis. The Functional Commander/Functional Director has determined that this requirement is mission essential (M-E) in accordance with DoDI 3020.37.

5. Appendices.

A. Workload Estimates/Data

B. Pick-up and Delivery Building Locations and Schedule

C. Definitions

AFI 63-124

Entire

1 Aug 2005

Performance-Based Services Acquisition (PBSA)

APPENDIX A

WORKLOAD ESTIMATES AND DATA

DISCLAIMER: The quantities on the table are an estimated yearly usage for the 45th Medical Group. The Government is not liable if the actual quantities required by Patrick AFB to be laundered and dry cleaned, vary from the estimated quantities on this table.

Code Yearly Est. Lbs.

Approx. Size (160” X90”)

Method of Finish Codes

DC

Dry Clean

FB

Fold and Bundled

OH

Return article on hanger

W Wash Launder and tumble dry

P Press

Note: Sized linen shall be bundled according to size and shall not be mixed (e.g. pajama, top, small shall be bundled separately from pajama, top, medium, etc.). All colored items shall be bundled according to color and shall not be mixed (e.g. sheet, green shall be bundled separately from sheet, white, etc.). All like linens shall be bundled separately (e.g. wrapper, green 36X36 shall be bundled separately from eye sheet, green, etc.). All complete bundles will be tied with suitable string or nylon cord. Incomplete bundles will not need to be tied. (e.g. Bath towels are to be in bundles of 10. If 25 bath towels are returned, there should be two separate bundles of 10 should be tied, and one bundle of 5 not need to tie).

Note: Rental linens provided will be similar in quality, size, and color as would reasonably be expected in a hospital environment. The Government reserves the right to reject any rental linens it deems inadequate.

Appendix B

Pick-up and Delivery Locations and Schedule This table shows where the contractor parks contractor-vehicles to make pickup and delivery of articles inside the buildings.

Contractor Vehicle Parking Areas: Parking on grassy areas is prohibited.

Pick-up: Laundry in carts identified as holding soiled or contaminated laundry shall be picked up from the locations identified above.

Delivery: Clean laundry shall be delivered into carts identified as holding clean laundry and delivered as specified above.

Appendix C

Technical Definitions

Unserviceable Articles: No longer used or repairable for purpose intended.

Contaminated Articles: Those articles suspected of contamination with infectious microorganisms.

Hard-to-Remove Stains: Stains that cannot be removed during normal wash, but will come out if soaked in an enzyme solution.

IOU Tickets: Reserved Laundering/Dry cleaning (to include curtains and Bedspreads): Laundry/Dry Cleaning shall be done IAW the tagged instructions on the article using standard industry practice. When instructions for laundering/dry cleaning are missing from the articles, items will be laundered using mild detergent, low heat and no bleaching agent.