Attachment_1_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

FOR

21ST MEDICAL GROUP

PROJET 3600 3D PRINTER MAINTENANCE

PETERSON AFB, COLORADO

1 October 2019

PROJET 3600 MAINTENANCE

1. DESCRIPTION OF SERVICES. The Contractor shall provide all personnel, equipment, tools, materials, supervision, facilities, labor, transportation, and other items and services necessary to perform ProJet 3600 3D printer maintenance in support of the 21st Medical Group at Peterson AFB, CO. 21 MDG currently has a Projet 3600 3D printer that requires maintenance services by a qualified technician.

1.1. DEFINITIONS. The following terms are defined as they are used in this performance work statement (PWS).

1.1.1. Customer. For the purpose of this document, the 21 MDG shall be known as the

“customer”. The official point of contact shall be the customer’s appointed Quality

Assurance Personnel (QAP).

1.1.2. Contractor. The selected service provider and its staff shall be known as the

“contractor”.

1.1.3. Quality Assurance. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For purposes of this PWS, quality assurance refers to actions by the

Government.

1.1.4. Quality Assurance Personnel. A functionally qualified person or persons who perform quality assurance functions for a contracted service.

1.1.5. Quality Control. Those actions taken by a contractor to control the quality of outputs to ensure that they conform to the contract requirements as defined by the PWS.

1.2. SCOPE OF WORK. The contractor shall provide comprehensive preventative and routine maintenance on the 3D printer listed within the PWS and in accordance with (IAW) manufacturer’s preventive maintenance procedures. Contractor shall respond and perform repairs IAW manufacturer requirements on all unscheduled repair service calls. All parts used during maintenance and repair services should be original equipment manufacturer parts. The contractor shall provide all personnel, software updates, parts, tools, materials, supervision, technical literature, manufacturer repair requirements/manuals, transportation and services necessary to provide Maintenance and Repair Services as defined in this PWS. The contractor shall provide support in the following areas:

1.2.1. Preventative and Routine Maintenance.

1.2.2. Repair Services and Customer Support.

1.3. SERVICES REQUIRED.

1.3.1. All 3D printer maintenance services and repairs must be accomplished within

“normal working hours,” Monday through Friday, between the hours of 0700 to 1630, local time, excluding federal holidays. The contractor shall schedule all services through the 21st MDG Clinical Engineering Department at (719) 556-2936.

1.3.2. Contractor personnel shall provide the scheduled preventive maintenance visits and unscheduled repairs on the following 3D printer equipment:

1.3.2.1. One (1) ProJet 3600 3D printer, Serial Number: 30501312305

1.3.3. All services shall be conducted using manufacturer trained and authorized personnel. Maintenance of the 3D printer, to include repairs shall be performed IAW manufacturer requirements. Original equipment manufacturer parts shall be used.

1.3.4. Preventative and Routine Maintenance. The contractor is responsible for providing visits to perform preventative and routine maintenance of the 3D printer listed in paragraph 1.3.2.1. Maintenance visits shall be provided semiannually, 2 times per year for the 21st MDG. Visits will occur approximately November and May or as determined by the 21st MDG.

1.3.5. Repair Services and Customer Support. Services shall be available during normal working hours. The contractor shall respond to repair service calls within 48 hours.

1.3.6. Service Reports. Upon completion of each service, preventative and routine maintenance and/or repairs, the contractor shall provide a service report to the 21st MDG

Biomedical Engineering Department. The service report shall document the work performed and results, to include detailing their findings of the damage, wear, tear and overall condition of the instrument. Service report shall be provided within five (5) work days upon service completion.

1.3.7. Holidays. The Government observes the following holidays:

New Year’s Day Labor Day

Martin Luther King Jr. Birthday Columbus Day

Presidents Day Veterans Day

Memorial Day Thanksgiving

Independence Day Christmas

1.4. DELIVERABLES.

1.4.1. IAW PWS paragraph 1.3.6., the contractor shall provide a Service Report documenting the work performed and results. The report shall include details of the findings of damage, wear, tear and overall condition of the instruments. (Appendix A.

Contract Data Requirements Listing (CDRL), A0001 Service Report).

1.5. CONTRACTOR POINT OF CONTACT.

1.5.1. The Contractor shall designate, in writing, a primary and alternate person responsible for handling any contract performance issues. This person shall have full authority to act for the Contractor on all Contract matters. The Contractor representative and alternate shall be able to fluently read, write, speak, and understand English.

1.6. CONTRACTOR’S EMPLOYEES.

1.6.1. Employees. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the contracting officer as a potential threat to the health, safety, security, well-being or operational mission of the installation and its population.

1.6.2. Contractor personnel shall present a neat appearance and be easily recognized as a contracted employee. The contractor shall furnish an identifying badge, which shall include as a minimum the person’s name, the name of the contractor and the function.

Each employee shall wear the badge on the outer garments at all times.

1.6.3. Personnel Skills and Qualifications. Personnel authorized to act on the behalf of the contractor shall be authorized service personnel trained by the equipment manufacturer. The contractor is responsible for ensuring all personnel have the proper qualifications, training, customer service and technical skills to provide the services required. Personnel shall be proficient in reading and writing English, to include the ability to clearly speak and communicate English with the 21 MDG staff.

1.7. SECURITY AND PRIVACY REQUIREMENTS.

1.7.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The Government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

1.8. BASE ACCESS.

1.8.1. The Contractor shall furnish a current Contractor Employee Roster/Access List, and submit it through the COR to the Security Forces Pass and Registration Office. The roster shall be updated within 10 days of changes and copy provided to the COR. The

Contractor shall obtain vehicle passes for all contractor and personal vehicles requiring entry onto Schriever AFB. Vehicle registration, proof of insurance and a valid driver's license must be presented and maintained for all vehicles to be registered in accordance with AFI 31- 204, Air Force Motor Vehicle Traffic Supervision , Chapter 3.

2. SERVICE SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE PWS

PARAGRAPH

PERFORMANCE

THRESHOLD

Contractor personnel shall provide semiannually scheduled preventive maintenance visits.

1.3.4.

Maintenance service is completed within one (1) working day 100% of the time.

The contractor shall respond to repair service calls within 48 hours.

1.3.5.

Response is completed within 48 hours 100% of the time.

Upon completion of each service, preventative and routine maintenance and/or repairs, the contractor shall provide a service report to the 21 MDG

Biomedical Engineering Department.

The service report shall document the work performed and results, to include detailing their findings of the damage, wear, tear and overall condition of the instrument. Service report shall be provided within five (5) work days upon service completion.

1.3.6. Report is completed within

four (4) working days 90% of the time. Remaining

10% completed within five

(5) working days.

3.1. Government Quality Assurance. The customer will document performance deficiencies. When the performance requirement is not met, the customer shall notify the contractor of the deficiency. The contractor’s response to the deficiency shall be made within 15 calendar days of receipt.

3.1. Quality Control Plan. The contractor shall maintain a Quality Control Plan (QCP) for the duration of this contract. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the contractor shall develop quality control procedures addressing the area identified in paragraph 2. Services Summary. QCP shall be available to the Government upon request throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

3.1. The Health Insurance Portability and Accounting Act (HIPAA), the Health Information

Privacy Act and the Privacy Act are application to this requirement. This requirement is subject to the Privacy Act of 1974, Public Law 93-579, December 31, 1974 (5 U.S.C.552a) and applicable agency regulations. FAR 52.224-2 clause will be incorporated.

3. GOVERNMENT FACILITIES AND SERVICES.

3.1. Facilities. If available, the Government will provide an adequate work environment for the contractor to perform required 3D printer maintenance and repairs. The contractor shall maintain a clean and serviceable work area and immediately report any facility and safety discrepancies to the customer. The contractor shall be responsible for safeguarding all government property provided for contractor use.

3.1. Information Resources. The customer shall furnish a point of contact and pertinent information to the contractor for the duration of the contract. The customer shall be available to provide technical input, answer questions, review work and provide feedback. The customer shall provide the contractor copies of, or access to, all required directives, publications and documents applicable to this task upon request. All documentation provided to the contractor shall remain the property of the customer and shall be returned upon completion of this task.

4. APPENDICES.

Appendix A. Contract Data Requirements Listing (CDRL)

A0001 Service Report