Attachment_2-AF_Will_Call_Cabinet_Salient_Characteristics.pdf

Attachment 2-AF Will Call Cabinet Salient Characteristics

Server

1. The solution must be based on single, centralized server.

2. The centralized server shall include redundant components (to include: power supply, fans, and hard drives at a minimum)

3. Centralized server must contain all data

4. Centralized server must contain all business logic

5. Must have the ability to apply all changes to business logic and data remotely, without having to physically access the server

6. Physically accessing the server should also be available

7. System integration shall be based on interfaces with the central server and/or through distributed (local site) components where the distributed components communicate to the central server

Reporting

1. The solution shall include a reporting module

2. The reporting module should be available on all workstation computers

3. Specific reporting functionality shall include:

a. How long prescriptions have been in will call

b. Return to stock recommendations (e.g. display all prescriptions that have been in will call longer than “x” days)

c. Where current prescriptions are located within will call

d. Where only controlled prescriptions are located within will call

e. User productivity

f. Utilization of will call based on site provided time frames (current day, current week, current month, specific date ranges, etc.)

g. Optimization of will call (e.g. if patients have prescriptions in multiple bins to combine them)

User’s Permissions

1. The solution shall include a user permissions module

2. The solution shall include a minimum: standard user and manager or administrator permission groups

3. Standard User Permissions at a minimum shall include:

a. Ability to access and dispense patient medication

b. Ability to access patient medication for return to stock purposes

c. Ability to store patient medication/items (lost and found)

4. Manager/Admin permissions

a. All standard user permissions plus:

b. Ability to grant permissions to other users

c. Ability to create users

d. Ability to run system reports/statistics

e. Ability to configure system settings

Functionality of System

1. The system shall allow multiple users to access the system at the same time

2. The system shall be able to create “order sets/grouping” to include all patient prescriptions at verification or immediately following prescription verification

3. The system shall be able to physically store prescriptions (e.g. cabinets with indicators, bags with electronic hooks, etc.)

4. The solution shall direct users where to place prescriptions within the will call solution

5. The solution should be able to comprehend deviation between different locations

6. If a patient already has prescriptions located within the will call solution the solution shall indicate this to the user and direct them to place additional prescriptions in the same location, space permitting

7. The system shall have a mechanism to warn and prevent users from storing two different patients prescriptions in the same holding area

8. The system shall include the capability to store prescriptions outside the will call solution (e.g. refrigerator) and direct users to this storage area

9. The system shall be able to search for patients using a minimum of two patient identifiers and must include both patient name and date of birth

10. The system shall have a mechanism in place to warn and prevent system users from dispensing two different patient’s prescriptions at the same time

11. The system shall visually cue users to the location of prescriptions located within the will call solution

12. Visual cues must be different based on either workstations or users to minimize errors

13. The system shall warn the user if the incorrect prescriptions were picked from the will call solution (i.e. Patient X is on the screen but Patient Y was pulled from will call)

Patient Contact

1. The system shall have the ability to text or email customers

2. The system shall have the ability for patients or pharmacy staff members to input data into system (e.g. Phone Number and Mobile Phone Carrier)

Interface

1. The solution shall be able to interface with standard Pharmacy Workflow Systems (e.g.

Innovations PharmASSIST, ScriptPro, and Parata P2000)

2. The solution shall be able to interface with the Pharmacy Management Systems (e.g.

Composite Health Care System (CHCS), and MHS GENESIS)

Performance Work Statement Information Training

• Pharmacy staff size: 25 members requiring training o Pharmacy training should include: reporting, user permission roles/responsibilities, how to properly load will call, how to properly unload will call, and how to trouble shoot any common issues.

• Systems support staff: 7 members o Systems training should include basic server support, how to back up the server, and how to troubleshoot common network connection issues.

Pharmacy Size/Scope

• Number of dispensing locations: 1 o Peterson Satellite Pharmacy

• The solution shall fit into the pharmacy’s current footprint and not require anything over removing the current shelving units from the current will-call area.

• The solution shall allow for prescriptions to be filled at the Colorado Springs Joint Refill Center (JRC) located at the United States Air Force Academy and transported to the Peterson Satellite Pharmacy for patient pick-up.

Satellite Pharmacy Pharmacy Workflow Vendor Innovations PharmASSIST # of patient windows 5 # of verification workstations 2-3 Average # of Rxs per month (New) 5,561 Average # of Rxs per month (Refills) 11,008 (filled at the JRC) Average # of bags in will-call 1000 Frequency of return-to-stock Weekly Days back for return-to-stock 10 days How many patients served daily 382 Days open per month 22 days Size of will call area 408 cubic feet