sources_sought_questions_and_answers.doc

DEPARTMENT OF THE AIR FORCE

21ST SPACE WING (AFSPC)

20 Dec 2012

MEMORANDUM FOR RECORD

FROM: 21 CONS/LGCBA

SUBJECT: Sources Sought Questions

1. The purpose of this memorandum is to receive answers from the requiring activity to questions from potential vendors in response to a Sources Sought.

2. The questions sent by the potential vendors are as follows:

a. What is the tobacco prevalence among the eligible population?

Currently 17.6% of our population uses tobacco.

b. What is the projected number served or the desired number served per year?

Our projected number for CY 2013 is 75.

c. What would the anticipated call volume and overall number of patients in need of service?

The anticipated call volume is 50. The overall number of patients in need of service is 287.

d. Does the work have to be performed at any particular location or it can be performed at the vendors “contact center”?

The work can be performed at the vendors “ contact center”.

e. Will the vendor need to develop an “application” to take the information of callers and do the tracking of the case or you will provide the software to do the “job”?

The vendor need to develop an “application” to take the information of callers and do the tracking of the case

f. Do you know the Average Handle Time (AHT) – the length in minutes or seconds of the average call? Important information used to develop “staffing” requirements?

The initial call is 30-45, this is to gather background information from the caller. All other calls range from 10-30, depending on the caller.

g. Do you anticipate an “outbound” component to the project as means of following up on the cases?

Yes.

h. If there is an 800 number who will provide it?

The contractor would provide the 800 number however, we would pay a fee if needed.

i. Would you include in the RFP a Service Level Agreement (SLA)?

Yes PWS will be attached.

DOMINATE THE HIGH GROUND

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