Attch 1_PWS_Monaco NAS Server Upgrade.pdf

PERFORMANCE WORK STATEMENT

28 April 2025

FOR

TINKER MONACO NAS SERVER UPGRADE

AT

TINKER AIR FORCE BASE (TAFB),

OKLAHOMA

72 ABW/CE

Revision Date Description of Revision Paragraphs Affected

1.0. Description of Service. The Contractor shall provide all tools, labor, personnel, equipment, transportation, system configurations, Government staff training, software configurations, assemblies, material and other items necessary to upgrade one (1) each Monaco MMS-NAS Server CPU’s at TAFB, OK. All work contained within this Performance Work Statement (PWS) shall be considered approximate and the Contractor shall field verify all requirements listed herein. All work shall conform to industry standards, the Unified Facilities Criteria, the Unified Facilities Guide Specifications, and the TAFB Facility Standards, 2020 as they apply to this requirement.

1.1. Basic Service.

B7017: The Contractor shall provide and install one (1) by replacement MMS-NAS Server CPU at B7017. The Contractor shall provide the following supporting components for this server:

(1) One (1) MMS-NAS Server

(2) Configure the CPU with Tinker AFB’s current EM D-21 database

(3) Provide a copy of the RMF ready scan results once the DISA STIG’s are applied for the NAS server

(4) Existing software licenses will be transferred to the new CPU

(5) Existing CPU will be decommissioned from the Monaco system

1.1.2. The Contractor shall configure all nine remaining CPUs to the new domain server.

1.1.3. The Contractor shall verify network connectivity at all installation facilities.

1.1.4. The Contractor shall validate the system performance after installation.

1.1.5. The Contractor shall provide up to 2 hours of D-21 operator training after system initialization while the installation technician is on-site.

1.1.6. The Contractor shall provide licenses for all installed software.

1.1.7. The Contractor shall provide a one (1) year limited warranty to repair or replace any defect of material or workmanship of equipment manufactured within 12 months from the date of delivery but no more than 14 months after date of shipment, whichever is earlier.

1.1.8. Monaco is a Proprietary System and all software and hardware work must be compatible with the Monaco D-21 Emergency Response System already in place. All work must be conducted by trained and certified Monaco Technicians.

1.1.9. All services shall conform to industry standards, the Unified Facilities Criteria, the Unified Facilities Guide Specifications, the TAFB Facility Standard, and the TAFB Electrical Standard, 2020 as they apply to this requirement.

1.2. Reports. The Contractor shall prepare and submit legible written reports, forms, system drawings, and documentation to detail the work that has been completed.

1.3 Hours of Operation

The Contractor shall provide a qualified workforce to provide support during the hours of operation from Monday through Friday 0700-1600 Central Standard Time.

Note: Excluding Federal holidays and base shutdown days announced in advance.

1.4. General Contract Information

Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

The Contractor shall be responsible for work requirements and work in progress at the start of the Period of Performance.

Contractors shall be compliant Tinker Air Force Base (TAFB) Supplement to Air Force Instruction (AFI) 32-7086, “Hazardous Materials Management”, Tinker AFB procedures per

Tinker Air Force Base Hazardous Waste Management Plan (TAFB HWMP), and Complex procedures per Oklahoma City Air Logistics Complex (OC-ALC) Sup to AFI 32-7086, “Hazardous Material Management” and OC-ALCI 32-101 “Air Quality Record Keeping Procedure”. Publications are available digitally on e-Publishing website at www.e-publishing.af.mil for downloading or ordering.

1.4.1. Contractor Employees

The Contractor shall:

• Not employ persons if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security and/or general well-being or operational mission of the installation and its population;

• Not employ any person who is an employee of the United States government if the employment of that person would create a conflict of interest;

• Not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R “Joint Ethics Regulations (JER).”

• Be prohibited from employing off-duty COR(s) who survey any contracts and/or subcontracts awarded to the Contractor;

• Employ and maintain a technically trained and experienced work force.

1.4.2. Security Requirements

The Contractor shall obtain a Tinker Air Force Base Visitor’s Pass. For work to be performed that will take more than 59 days the Contractor shall complete a "Request for Identification Credential" (AFMC Form 496) for each employee of the Contractor requiring access to Tinker Air Force Base. The requests shall be submitted to Pass and Registration (Building 6611). The Government will provide a completed "Identification Credential" (AFMC Form 387) which shall be issued, displayed and surrendered as directed in AFI 31-101, The Air Force Resource Protection Program. The Contractor shall ensure that all employees have the proper identification credentials prior to entering Tinker AFB, OK. There will be a replacement fee for any lost badges, payable by the Contractor employee.

1.4.2.1. SECURED AREA.

Escorts may be required to gain entry to some areas. The Contractor shall provide a work schedule to the COR NLT fie (5) days after the issuance of the Notice to Proceed.

1.4.3. Housekeeping

The Contractor shall keep the work areas clean and neat IAW Industry Standards, OSHA, fire and safety standards, and this PWS.

1.4.4. Conservation of Utilities

The Contractor shall instruct employees in utility conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities, which shall include the following:

• Lighting shall be used only in areas where and when work is actually being performed;

• Mechanical equipment controls for HVAC systems shall not be adjusted by the Contractor.

• Government telephones shall be used for Official Government Business only.

1.4.5. Non-Personal Services

The government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the government assign tasks to, or prepare work schedules for, individual Contractor employees.

It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the CO immediately.

These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently governmental functions. All decisions relative to programs supported by the Contractor shall be the sole responsibility of the government.

These operating procedures may be superseded by Theater Commander’s direction during deployments.

1.4.6. Contractor Manpower Reporting Requirements: RESERVED

1.4.7. Base Closures

The Contractor personnel are considered non-mission essential personnel. If the TAFB Hazardous Weather Committee (HWC) issues a late reporting or an early closure due to severe weather conditions, the Contractor shall comply with TAFB reporting and closure procedures. If the base is closed, Contractor personnel shall not be required to report to work. Delays/closures due to weather may be announced on local radio, social media, television stations, or the TAFB homepage. The Contractor may also call the TAFB Straight Talk line for reporting conditions at 405-734- 1900.

1.4.8. OUTAGES

An outage request shall be submitted for any interruptions to power or HVAC operations (see attachment). The Contractor shall send the outage request to:

72ABW.CEEO.UtilityOutageWork@us.af.mil.

1.4.9. STAGING REQUESTS

A staging request is required for any object placed on the installation (see attachment).

The Contractor shall submit the siting request to the GPOC upon receipt of the Notice to Proceed.

2. SECTION TWO SERVICES SUMMARY: RESERVED

3. GOVERNMENT SERVICES

3.1. Government Furnished Services (GFS).

GFS are applicable during the performance of this contract. The government will furnish the following services at TAFB, OK:

mailto:72ABW.CEEO.UtilityOutageWork@us.af.mil

3.1.1. Security Forces

The government will provide general on-base Security Forces’ (SFS) service. The SFS telephone numbers are 911 for emergencies, 405-734-2000 for crimes in progress and 405- 734-3737 for non- emergency calls. The off-base 911 center receives 911 cell phone calls. Cell phone callers need to advise the 911 off-base center they are on TAFB in order to be connected with the on-base 911 center.

3.1.2. Fire Emergency and Routine Services

The government will provide general on-base fire protection services. The Contractor shall comply with fire prevention rules and regulations enforced by the TAFB Fire Prevention Branch. Call 911 for emergencies. For routine fire prevention matters call 405-734-3981 or 405-734-3982 and 405- 734-7964 for after hours and weekends. For routine calls to dispatch call 405-734-7964. The government will provide, inspect, and maintain the fire extinguishers in Contractor occupied space.

3.1.3. Utilities

The government will provide utility services. These utilities include natural gas, electricity, water, and sewer for the sole purpose of accomplishing this contract. If the Contractor requires additional utility services, it shall be the Contractor’s responsibility to provide.

Contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

3.1.4. Postal

The government will provide on-base mail distribution, United States Postal Service (USPS), and United Parcel Service (UPS) services only for official government mail required under the terms of this contract.

3.1.5. Telephone: RESERVED

3.1.6. Custodial Services: RESERVED

3.1.7. Refuse Collection: RESERVED

3.1.8. Insect and Rodent Control: RESERVED

3.1.9. Health and Safety

The contractor shall provide safety controls and protection for the life and health of personnel and other persons and for the prevention of damage to property, materials, supplies and equipment. The contractor shall comply with all applicable federal, state and local requirements for protecting the safety of the contractor’s personnel, building occupants, facilities and the environment. In particular, all applicable standards of the Occupational Safety and Health Administration (OSHA) shall be followed when working IAW this PWS.

APPENDIX 1 Acronyms Glossary

ABW - Air Base Wing ACW - Air Control Wing ACAS - Assured Compliance Assessment Solution ACD - Automated Call Distribution ACES - Automated Civil Engineering System ACW - Air Control Wing AF - Air Force AFB - Air Force Base AF COLS - Air Force Common Output Level Standards AFCEC - Air Force Civil Engineering Center AFCERT - Air Force Computer Emergency Response Team AF-GIG - Air Force - Global Information Grid AFI - Air Force Instruction AFLCMC - Air Force Life Cycle Management Center AFMAN - Air Force Manual AFMC - Air Force Material Command AFMCSUP - Air Force Material Command Supplement AFNET - Air Force Network AFNWC - Air Force Nuclear Weapons Center AFSC - Air Force Sustainment Center AGE - Automated Civil Engineering System AIS - Automated Information Systems AMXG - Aircraft Maintenance Group ANG - Air National Guard APC - Area Processing Center ARW - Air Refueling Wing ASX - Application Server Exchange BAA - Business Associate Agreement THDS - Tinker Helpdesk Support BLS - Base Life Support

C&A - Certification and Accreditation CAC - Common Access Card CBT - Computer Based Training CDRL - Contract Data Requirements List CE - Civil Engineering CFP - Communications Focal Point CFR - Code of Federal Regulations CHCH/AHLTA - Composite Health Care System/Armed Forces Health CIPS – Cyber Infrastructure Planning System CLIN - Contract line item Number CMI – Classified Message Incident CMRA - Contractor Manpower reporting Application CO - Contracting Officer COLS - Common Output Level Standards COMPUSEC - Computer Security COMSEC - Communications Security COR - Contracting Officer Representative CR365 - Cyber Ready 365 CSC - Client Service Center CST - Client Systems Technician DART - Days Away Restricted and/or Transferred DBM - Database Manager DD - Department of Defense DECC - Defense Enterprise Computing Center DEERS - Defense Enrollment Eligibility Reporting System DFARS - Defense Federal Acquisition Regulation Supplement DHA - Defense Health Agency DHHS - Department of Health and Human Services DISA - Defense Information Systems Agency DoD - Department of Defense DOP - Dropped Object Prevention DRA - Directory and Resource Administrator DRMO - Defense Reutilization Management Office DSN - Defense Switching Network DTM - Desktop Management DVD - Digital Video Disc ECC - Emergency Communications Center EHPI - Electronic Health Protected Information EIT - Electronic and Information Technology ENTNAC - Entrance National Agency Check EOC - Emergency Operations Center ERMS - Electronic Records Management System ESD - Enterprise Service Desk ESOH-MIS - Enterprise Safety and Occupational Health Management Information System ETIMS - Enhanced Technical Information Management System FAM - Functional Application Managers FAR - Federal Acquisition Record FC - Functional Commander FD - Functional Director FEN - Field Engineering Notices FOD - Foreign Object Damage FOIA - Freedom of Information Act FTC - Federal trade Commission FY - Fiscal Year

GFE - Government Furnished Equipment GFP - Government Furnished Property GFS - Government Furnished Services GP - Government Property GPAT - Government Product/Service Accessibility Template GR - Government Representative GS - General Schedule HHS - Health & Human Services HIPAA - Health Insurance Portability and Accountability Act HITECH - Health Information Technology for Economic and Clinical Health HUM - Heads Up Messages HVAC - Heating, Ventilating and Air Conditioning IAO - Information Assurance Officer IAT - Information Assurance Technical IAW - In Accordance With ICS - Industrial Control System ID - Identification IG - Information Guidance INFOSEC - Information Security IEC - International Electrotechnical Commission Standard ISO - International Standard ITAM - Information technology Asset Management ITAMS - Information Technology Asset Management System IWIMS - Interim Work Information Management IWTP - Industrial Waste Treatment Plant JER - Joint Ethics Regulations JPAS - Joint Personnel Adjudication System LAN - Local Area Network MAC - Media Access Control MC - Mission Capable MFD - Multi-Function Device MHS - Military Health System MP - Mandatory Procedures MPTO - Method and Procedures TOs MS - Microsoft MSG - Mission Support Group MTF - Medical Treatment Facility MTO - Maintenance Task Order MXSG - Maintenance Support Group NACI - National Agency Check with Inquiries NCRMD - National Capital Region Medical Directorate NIPR - Non-Secure Internet Protocol Router Network NIPRNET - Non-Secure Internet Protocol Router Network NISPOM - National Industrial Security Program Operating Manual NLT - No Later Than NMC - Non Mission Capable NOS - Network Operation Squadron NOTAM - Notice to Airmen NSS - Network Support Squadron NTE - Not to Exceed

NWS - Network Warfare Squadron OI - Operating Instruction OK - Oklahoma OPR - Office of Professional Responsibility OPSEC - Operational Security OSHA - Occupational Safety and Health Administration PC - Personal Computer PC – Property Custodian PHI - Protected Health Information PID - Pass Code Identification PII - Personal Identification Information PIN - Personal Identification Number PM - Program Manager PMP - Personnel Management Plan POA&M - Plan of Action & Milestones POC - Point of Contact PoP - Period of Performance PSO - Procuring Safety Office PWS - Performance Work Statement QA - Quality Assurance QASP - Quality Assurance Surveillance Plan QCP - Quality Control Plan RAB - Restricted Area Badge RAPIDS - Real-Time Automated Personnel Identification System RDP - Remote Desktop Protocol RM - Risk Management RMF - Risk Management Framework ROS - Report of Survey RP - Real Property SA - System Administrator SC - Communications Directorate SCCM - System Center Configuration Manager SDC - Standard Desktop Configuration SES - Senior Executive Service SHP - Safety and Health Plan SIPR - Secret Internet Protocol Router SIPRNET - Secret Internet Protocol Router Network SLM - Software License Manager SM - Security Manager SOP - Standard Operating Procedures SPI - Service Performance Indicators SRP - Security Requirements Plan SS - Services Summary STE - Secure Telephone Equipment TACLANE - Tactical Local Area Network Encryption TAFB - Tinker Air Force Base TAFBI - Tinker Air Force Base Instruction TCIR - Total Case Incidence Rate TCNO - Time Compliance Network Order TCTO - Time Compliance Technical Order TINKERSUP - Tinker Supplement TMAP - Telecommunications Monitoring and Assessment Program TO - Technical Order

TTY - Text Telephone UL - Underwriters Laboratory UPS - United Parcel Service US CERT - US Computer Emergency Readiness Team USAF - United States Air Force USPS - United States Postal Service VIP - Very Important Person VLAN - Virtual Local Area Network VM - Vulnerability Management VPAT - Voluntary Product Accessibility Template VPN - Virtual Private Network VPP - Voluntary Protection Program VTC - Video Teleconference WDS – Windows Deployment Server WOMS – Work Order Management System

--END OF PWS-