REVISED AS OF 30 Sep 10-RJAF Vehicle Maintenance Training PWS(093010).doc

PERFORMANCE WORK STATEMENT

I. Description of SERVICES

1. Scope

1.1. Training and technology transfer is required by the Royal Jordanian Air Force (RJAF) in support of their Electromechanical Supply Branch. Proposed training will be Contractor, Type 1 Special Training, procured by the Air Education and Training Command and presented under the auspices of the Security Assistance Training Program. All instruction and technical information shall be in the English language.

1.2. Contractor shall provide the required training at their designated location/facility, in accordance with (IAW) this Performance Work Statement. All training shall be based on data available under the FMS program and as identified in paragraph 1.3 below. Contractor-provided training will be transition-type training into a skill similar to the skill currently possessed by the student. Basic theory training is not required.

1.3. Course requirements, shall include:

1.3.1. Basic Vehicle Electrical Systems Training, 4 Students

1.3.2. Advanced Vehicle Electrical Systems Training, 4 Students

1.3.3. Hydraulic and Pneumatic Systems Training, 4 Students

1.3.4. Schedule: To be determined

2. Training

2.1. The objective of training is to provide the necessary skills to independently maintain vehicles and ground support equipment in the craft disciplines referenced in paragraphs 1.3.1 through 1.3.3. Training shall be to the level necessary to provide students a thorough understanding of their specialty requirement so that at the end of their training they can perform all tasks IAW applicable technical data with minimal supervision.

2.2. Courses shall be identified and presented separately as academics and Structured On-the-Job Training (SOJT). Academic training may consist of lecture/discussion sessions/laboratory exercises/demonstration. Testing procedures must be in place and used to verify the student has gained knowledge as taught. SOJT shall be conducted in the appropriate laboratory, shop or flight line environment and shall include demonstration and application of academic studies. Written documentation of training accomplished will include initials of the students and instructors that the SOJT training task was accomplished as required.

2.3. Knowledge objectives shall be measured, documented and demonstrated to the level of skill required by this contract.

3. Contractor Responsibilities

3.1. Performance. Performance shall commence and be completed as set forth in the training schedule.

3.2. Instructors.

3.2.1. Instructors shall have skills equivalent to the USAF Craftsman (7-skill level) in a like position/system and at least five years experience in their respective specialty. The instructors must have the experience, skills, and communication ability necessary to provide a thorough understanding of the training objectives as set forth in the contract.

3.3. Training Facilities.

3.3.1. The Contractor shall provide properly lighted and ventilated facilities free of outside noise. The instructor room shall be secured to control access to student records and measurements.

3.3.2. Appropriate safety measures shall be briefed to all incoming students and shall be observed and enforced during all training activities.

3.4. Materials, Equipment and Data.

3.4.1 The Contractor shall furnish all training materials, equipment and data required to perform this contract, except that which is identified as government furnished equipment/material/data. Equipment shall be serviceable and suitable for its intended purpose.

3.4.2. Contractors shall provide one (1) copy of student training materials to each student during course presentation. Contractor format for student training material/manuals is acceptable.

3.5. Student Support

3.5.1. Student Housing. Contractor shall provide or arrange suitable housing for the students during CONUS training. Quarters shall be available two days prior to class start and one day after class graduation unless otherwise specified. Officers shall be quartered separately in single rooms. Cooking facilities are not required. Housing shall not be provided for accompanying dependents unless specifically authorized in writing, by the contracting officer. The contractor shall brief the students to not make charges to the room/quarters, i.e. movie rentals, food, laundry, etc., and to maintain the housing in same condition as existed upon initial occupancy. Contractor should note the condition of the housing upon occupancy and again one day prior to student departure. Extent of all damage and occupant’s names shall be reported to the Contracting Officer within one week after students’ departure, with a copy to the AFSAT Training Program Manager (TPM). The extent of damage to quarters shall be identified by video or digital camera and reported to the Contracting Officer and TPM by the contractor, within three days of initial identification.

3.5.2. Student Ground Transportation. Contractor shall provide or arrange the following:

3.5.2.1. Transportation to and from the airport, to include arrival and departure, and daily transportation between the academic training facility/ OJT training facilities and the students' quarters to include start/stop and lunch. As required, transportation to and from medical appointments shall also be provided.

3.5.2.2. Transportation for student shopping trips once a week after the training day or on a non-training day (for four hours) to purchase supplies needed to maintain themselves in their hotel/motel or apartment.

3.5.2.3. If required after coordinating with the appropriate AFSAT TPM, the contractor may provide group transportation, such as a bus with driver. NOTE: Students are not allowed the use of rental vehicles obtained under, or as a part of, this contract.

3.6. Student Administration.

3.6.1. Contractor shall provide the following documentation (preference is for electronic delivery) to the TPM identified below. Electronic format is preferred, but if document size exceeds electronic mail capacity, a Compact Disk (CD) delivered by other means is acceptable:

AFSAT/DOR

Attn: Training Program Manager (Chuck Holdiness)

315 J Street West

Randolph AFB TX 78150-4354

Email: hubert.holdiness@randolph.af.mil Phone: 210-652-9982 NOTE: Forms will be supplied upon contractor’s request.

3.6.1.1. One copy of the student’s Invitational Travel Orders (ITO) and a completed AETC Form 325, Student Accounting Report or contractor equivalent, faxed or e-mailed within three (3) working days of student entry into CONUS training.

3.6.1.2. Complete AETC Form 258, Student Evaluation of Training, or contractor equivalent (with students' signatures) mailed or e-mailed to TPM not later than five (5) working days after completion of each class of training. Courses exceeding six (6) weeks duration require student evaluations every third week.

3.6.1.3. One (1) copy of the completed AF Form 1256, Certificate of Training; and a Course Evaluation Report mailed or e-mailed to TPM not later than five (5) working days after course completion. Certificate of Training shall be provided to students upon course completion (original and one (1) copy). The Course Evaluation Report will be in contractor format and shall include all problems encountered during the conduct of the course, such as deficiencies in subject coverage, documentation, and equipment failures.

3.6.2. The contractor shall be responsible for all students training records, [i.e., OJT Task Proficiency Guides (TPGs)] through completion of the last course under contract. The records shall be e-mailed to the Training Program Manager (TPM) or provided via CD no later than ten (10) working days after course completion.

3.6.3. Contractor shall contact the AFSAT Training Program Manager (TPM) to determine the course of action for the following situations:

3.6.3.1. If course objective(s) cannot be met:

3.6.3.1.1. If the contractor believes that a student should be released from training for any reason, he shall immediately send a message to the address indicated in paragraph 3.6.1., stating the reasons for request for release and requesting disposition instructions. An information copy shall be sent to the Contracting Officer assigned to administer this contract.

3.6.4. Supplemental Information/Student Training Materials.

3.6.4.1 A copy of course syllabi/outlines/plans of instruction/course charts shall be provided to the AFSAT TPM for release/disclosure review and approval not later than 15 days before course start. The contractor is also responsible for assuring that all vendor/sub-contractor courses are submitted to AFSAT for release/disclosure review and approval.

3.6.4.2 Technology Transfer. The contractor is responsible for obtaining all necessary approvals and clearances to allow the shipment of training materials to the customer country by either claiming an FMS Exclusion under the auspices of the applicable Letter of Offer and Acceptance (LOA), or with an approved Technical Assistance Agreement (TAA), in accordance with International Traffic in Arms Regulations through the U.S. State Department. The contractor shall ensure either of these approaches is successfully completed prior to training start, to include any subcontractor training required for each individual vendor.

3.6.4.3. Contractor shall provide the country customer one clean paper copy or electronic media copy of the student training materials and instructor teaching materials to include the course charts/outlines/plan of instruction (POI) or contractor equivalent, considered “reproducible master,” suitable for reproduction on standard commercial photocopy machines or by using a standard personal computer.

3.6.4.4. The contractor shall provide one (1) copy of student training materials, approved for release, to each student during course presentation. The contractor shall, as required, arrange for the shipment of student training and instructor teaching materials to a CONUS training location or to the applicable Freight Forwarder for training scheduled to be conducted at designated overseas locations. The contractor shall also arrange for the shipment all applicable student training materials to the designated Freight Forwarder for shipment to the customer country upon student completion of training. Prior to shipment, the contractor shall contact the AFSAT TPM for the shipping address. Materials shall be marked on the outer wrapper as “Instructor Material” or “Training Material” with an inner wrapper identifying contents. Upon shipment of material the contractor shall provide the AFSAT TPM a copy of the shipping document indicating materials shipped and tracking numbers and dates of shipment.

3.6.4.5. Contractor shall provide only supplemental and student training materials that have been through the release/disclosure process.

II. General Information

1. English Comprehension Level Codes –

0-39 ECL - No Practical Proficiency 40-54 ECL - Elementary Proficiency - Asks and answers questions on daily personal needs, within a limited vocabulary and with frequent errors in pronunciation and grammar.

55-69 ECL - Limited Working Proficiency - Converses intelligently but without thorough control of pronunciation and grammar within most social situations, about current events, his work, family, autobiographical information and non-technical subjects.

70-79 ECL – Minimum Technical Proficiency - Participates effectively in all general conversation, discusses particular interests, in his special field, without making errors that obscure meaning.

80-89 ECL – Full Technical Proficiency - Speaks the language fluently and accurately on all levels pertinent to military service needs without errors of pronunciation or grammar that interfere with ease of understanding.

2. Student Prerequisites.

2.1. English language capabilities:

2.1.1. The student(s) attending training under this contract will possess the appropriate minimum English Comprehension Level (ECL) shown below. ECLs will be as verified either by the appropriate US Embassy Office of Defense Cooperation/Military Assistance Program/Security Assistance Office or the Office of Defense Language Institute English Language Center (DLIELC). No requirement for translation during training will be required unless authorized herein.

2.1.1.1. Maintenance personnel will possess a minimum ECL of 70.

2.1.1.2. Waiver of minimum ECL requirement will be accomplished by mutual consent of the AFSAT TPM and the contractor TPM.

2.1.2. Student Prerequisites - Students will be qualified in their specialty/discipline and contractor-provided training will be transition-type into a similar skill. Specific course prerequisites will be indentified in the course syllabi.

3. Student Medical Services. The contractor shall provide to all students receiving training at the contractor’s facility, emergency minor medical services as normally provided to its own employees. If major treatment or hospitalization is required, the contractor shall make arrangements as follows:

3.1. As the student is a member of an allied armed force, he/she will be taken to the nearest US military hospital, if possible. The nearest civilian hospital/medical facility shall be a secondary consideration; however, immediate treatment will be given first priority. In either case, the contractor shall provide the medical facility a copy of the student’s Invitational Travel Order (ITO) (DD Form 2258) plus examples of inquiry letters included in the instructions below.

3.2. The contractor shall notify the CO within 24 hours after becoming aware of a student’s treatment and/or hospitalization. The contractor will not pay for any medical costs or medications on behalf of students. Payment for medical services, and prescribed medications, shall be made by forwarding the medical bills to:

AFSAT/FMF

All claims for payment to providers and/or reimbursement to students must include the following:

(1) Medical/pharmacy invoice/student receipt of payment, (2) student’s name, (3) a copy of the student’s ITO, (4) a description of the medical care/medications provided, (5) date medical service is provided, and (6) the forwarding address in home country for those students who will complete training prior to receiving reimbursement. Upon receipt, AFSAT/FMF will validate the claim and forward to DFAS-JAQAA/LI, 27 Arkansas Road, Limestone, ME 04751-1500 for payment. Normal processing time after receipt of billing is 30-45 days.

3.3. Provide AFSAT/FMF with a summary of the unprocessed claim events and include all documentation that may assist in the research. All requests must be on medical facility or collection agency letterhead. AFSAT/FMF will send the summary to the DFAS-JAQAA/LI address listed above; please include a point of contact and telephone number. The DFAS disbursing office will then proceed with your claim. If it is found that the original check(s) have been negotiated, they will provide you with photocopies (front and back). If it is found that the check(s) have not been negotiated, then a replacement check will be issued. Allow 30-45 days for the inquiry to be completed. The point of contact for unprocessed claims is AFSAT/FMF at (210) 652-5335.

3.4. Medical provider inquiry into medical claims is to be made as follows:

3.4.1. To verify status of unprocessed claims, contractor may advise medical providers to contact the responsible AFSAT TPM at the address in Section I, par. 3.6.1 above, or call (210) 652-5335 to verify sponsorship and confirm status of claim (i.e. paid, pending, processing, or not received).

NOTE: Use the following EXAMPLE 1 (Request Status on Unprocessed Claims/Medical Bills) format below when making inquiries:

EXAMPLE 1

REQUEST STATUS ON UNPROCESSED CLAIMS/MEDICAL BILLS

DATE: _______________________________

FROM:

Tel #_____________________________

Fax #_____________________________

TO:

AFSAT/FMF

SUBJECT: Request Status on Unprocessed Claims/Medical Bills

Please provide us with the current status of the medical invoice/bill as listed below:

STUDENT NAME (SPONSOR):

PATIENT NAME:

BILL AMOUNT:

DATE SERVICE PROVIDED:

COUNTRY/CASE/LINE:

(Example SR-SRC-998, taken from Item 5b of the Invitational Travel Orders - ITOs)

WCN:

(Work Sheet Control Number found in Item 8(2) on the ITOs)

Requester’s Signature

Title

DATE: _________________

TO: MEDICAL CARE PROVIDER

The following information is provided regarding your inquiry annotated above:

AFSAT/FMF has completed validation on ________________________, and has forwarded bill/invoice to DFAS-JAQAA/LI (AF), 27 Arkansas Road, Limestone, ME 04751-1500 for payment processing.

Our records indicate that DFAS has processed this payment on ___________________, voucher number ___________________ in the amount of __________________.

This bill is under review and will be forwarded for payment once validation has been completed.

We have not received this bill, please provide AFSAT/DOC with a duplicate copy.

Country Manager ___________________________

Phone # ______________

3.4.2. To follow-up on processed claims for which check payment has not been received, contractor should advise the medical providers to prepare a written request for information from DFAS-DE/JAXBG/IN using same format as below (do not include the second portion). Statements should be added expressing non-receipt of payment and a request for payment tracer and/or check replacement. All requests must be on company letterhead and sent to the DFAS-JAQAA/LI (AF), 27 Arkansas Road, Limestone, ME 04751-1500.

NOTE: Use EXAMPLE 2 (Non-Receipt of Medical Claim Payment for Bills) format below when making inquiries.

EXAMPLE 2

NON-RECEIPT OF MEDICAL CLAIM PAYMENT FOR BILLS

(This inquiry must be on medical facility letterhead)

DATE: ________________________________

FROM:

Tel #

Fax #

TO:

DFAS-JAQAA/LI

27 Arkansas Road

Limestone, ME 04751-1500

SUBJECT: Non-Receipt of Medical Claim Payment for Bills

1. We have not received payment for medical services and request a payment tracer and/or a replacement check be issued for the following claim:

STUDENT NAME (SPONSOR):

PATIENT NAME:

BILL AMOUNT:

DATE SERVICE PROVIDED:

COUNTRY/CASE/LINE:

(Example: TK-NCE-999, taken from Item 5b of the Invitational Travel Orders - ITOs)

WCN:

(Work Sheet Control Number found in Item 8(2) on the Invitational Travel Orders - ITOs)

NOTE: The invitational travel order is a TMS Generated Form or a DD Form 2285.

2. The payment/check has not been received or cashed. Please issue a replacement check.

Requester’s Signature

Title

4. Performance of Services During Crisis. In the event of an unforeseen natural or military crisis, i.e., hurricane, insurrection, etc., the contractor’s primary responsibility is to safeguard the students in the same manner contractor’s employees would be safeguarded.

5. Evaluation and Certification

5.1. Training will be evaluated and certified by the training program manager, or representative, using student critiques, attendance records, and contractor reports.

5.2. Contractor shall submit their invoice through Wide Area Workflow (WAWF), created as a 2-in-1 (SERVICES ONLY). Assistance and information for WAWF processing is as follows:

NOTE: See Federal Acquisition Regulation (FAR) 32.905 for information required within the invoice. Compliance will prevent delay to payment.

5.2.1. The following are the codes needed in WAWF for the invoice “2 in 1 (SERVICES ONLY)” form for the subject contract:

Issue DoDAAC: FA3002

Admin DoDAAC: FA3002 Inspector: N/A

Service Acceptor: F3PH31 Pay DoDAAC: F67100

5.2.2. Include the period of performance (the period the services were conducted, inclusive of start and grad dates; ex: 16 Jun 08 – 27 Jun 08, etc.) in the “Description” Block found in the Line Item Tab. Invoices not containing the Period of Performance will be rejected back to the originator by DFAS.

5.3. Please do the following to facilitate prompt, accurate processing of your invoices through WAWF.

5.3.1. Send an email to the following when you input a new invoice into the system:

hubert.holdiness@randolph.af.mil (acceptor) tammy.milad@randolph.af.mil (alternate acceptor)

____________________ (DCMA contract administrator or local contracting officer, whichever is applicable) NOTE: Contracting officer will complete this info. If administered by DCMA, local contracting officer will insert the DCMA contract administrator information and will also request an e-mail notification for themselves)

5.3.2. Indicate the line of accounting for each CLIN in the description block

5.4. Direct any inquiries to:

_______________________ (DCMA contract administrator)

_______________________ (Alternate: Local contracting officer)

5.5. Training and registration websites are:

Training – https://wawftraining.eb.mil/ Actual – https://wawf.eb.mil/

5.6. Upon satisfactory compliance with all the terms of this contract, the TPM will continue processing of the invoice through WAWF.

APPENDIX A

DEFINITIONS

1. Organizational Level Maintenance. The responsibility of, and performed by, a using organization on its assigned equipment. It normally consists of inspecting, servicing, lubricating, adjusting, and replacing parts, minor assemblies, and subassemblies. Some organizational maintenance responsibilities may be assigned to equipment operators.

2. Intermediate Level Maintenance. Normally the responsibility of, and performed by, designated maintenance activities for direct support of using organizations. It normally consists of calibrating, repairing, or replacing damaged or unserviceable parts, components, or assemblies; modification of material, emergency manufacturing of unavailable parts; and providing technical assistance to using organizations. Intermediate level maintenance is normally accomplished by the using command in fixed or mobile shops, or by the dispatch of specialists from the shops to the using organization. Intermediate level maintenance is sometimes indistinguishable from organizational level maintenance and, at times, there is no need to draw any distinction between these two.

3. Skill Level Descriptions. The entry level into any career field or Specialty area requires an assessment of past and present skill knowledge and experience. Skill knowledge from very low (can name parts) to high (can predict or resolve problems), and performance skills from limited (can do if shown or told how) to highly proficient (can do all, and tell others how) are all reviewed to determine individual skill level qualifications.

The USAF has developed and uses a “Qualitative Requirement Proficiency Code Key” for skill level assessment and documentation. The “Key” utilizes letters (A-D, or a-d) and numbers (1-4), or a combination of both. (3c). The Code Key is provided below:

TASK PERFORMANCE LEVELS

Can do simple parts of the task. Needs to be told how to do most of the task.

(EXTREMELY LIMITED)

Can do most parts of the task. Needs help only on hardest parts.

(PARTIALLY PROFICIENT)

Can do all parts of the task. Needs only a spot check of completed work.

(COMPETENT)

Can do the complete task quickly and accurately. Can tell or show others how to do the task. (HIGHLY PROFICIENT)

TASK KNOWLEDGE LEVELS

a Can name parts, tools, and simple facts about the task. (NOMENCLATURE) b Can determine step by step procedures for doing the task. (PROCEDURES) c Can identify why and when the task must be done and why each step is needed.

(OPERATING PRINCIPLES)

d Can predict, isolate, and resolve problems about the task. (ADVANCED THEORY)

SUBJECT KNOWLEDGE LEVELS

A Can identify facts and terms about subject. (FACTS)

B Can identify relationship of facts and state general principles about the subject (PRINCIPLE)

C Can analyze facts and principles and draw conclusions about subject. (ANALYSIS)

D can evaluate conditions and make proper decisions about the subject. (EVALUATION)

SKILL LEVEL/CAREER PROGRESSION

Unskilled (1-Skill Level)

Entry into any career field or specialty area requires an assessment of past and present skill knowledge and experience background. Entry Level 1 (Unskilled) knowledge may range from very low (can name parts) to high (can predict or resolve problems). Student may have performance skills from limited (can do if shown or told how) too highly proficient (can do all tasks, and tell others how to trouble shoot). The entry level of the beginner or unskilled person requires a basic review of knowledge and skills to determine the actual known and unknown knowledge and proficiency levels. Recruits and cross training students fall into Level 1 (Unskilled) category until assessment completion and actual level of skills is established.

Apprentice (3-Skill Level)

Initial skills training into any specialty consists of task and knowledge training through formal 3-skill level resident courses, direct duty assignment to the job (task) area, and/or from acceptable documentation for past job (duty) assignments and/or formal training. Initial skills training is identified for each Specialty area and detailed in the Specialty Training Standard (STS) for each specific Air Force Specialty Code (AFSC). Task and knowledge training requirements are identified in each AFSC’s current STS. Individuals must complete the initial skills tasks or course to be awarded the 3-Skill Level. Formal AFSC training courses awarding a 3-skill level are taught in residence at various USAF selected training centers.

Journeyman (5-Skill Level)

Upgrade training to the 5-skill level in a specialty starts after a mandated minimum six months duty position experience as an apprentice (3-skill level). In addition, the trainee must complete 12 months of on-the-job training (OJT) before being eligible for upgrade to the 5-skill level. Upgrade training consists of task and knowledge training provided in Career Development Courses (CDC), satisfactorily performing core task requirements identified in the STS, and completion of 3-skill level technical requirements. Continuation training is available and should be used based on individual’s particular training needs and capabilities.

Craftsman or Technician (7-Skill Level) Individuals must have completed 18 months OJT to be eligible to attend in-residence 7-level training courses. Upgrade training to the 7-skill level consists of task and knowledge training provided in CDC, completion of 7-skill level technical school (s), if and when available, and completion of the core task requirements identified in the STS. Continuation training is available and should be used based on the individual’s particular training needs and capabilities.

Superintendent (9-Skill Level) To be awarded the 9-skill level, the student must be a senior ranking member in the individual’s AFSC, and complete any other requirements specified in appropriate directives. When senior ranking students attend and satisfactorily complete appropriate military academies, the 9-skill level may be awarded upon graduation (if all established requirements are satisfied).

Exhibit A Training Schedule

For informational/planning purposes the following is an estimate of the projected the number of RJAF vehicle/support equipment maintenance technicians to be enrolled in each of the listed courses, the requested dates, and the projected length of each training course. The contractor shall provide a training schedule with proposal.

TYPE 1 TRAINING SCHEDULE

DATE