Attachment 4 - Questions and Answers.docx

1. Is this work new or is there an existing contract for this work? If it is an existing work, will the government please provide the incumbent contract or task order number? Yes, there is an existing contract. The contract number is FA452820P0046

2. Please provide historical or anticipated staffing levels (# of FTEs) for this contract. 1 Full Time Employee

3. Is this contract covered by a Service Contract Act (SCA)? If yes, will the government please provide the SCA categories? Yes, the contract will be covered under SCA. The recommended category is 01052 – Data Entry Operator II per the Service Contract Act WD # 2015-5383.

4. Would the government please confirm if there is an incumbent on this opportunity? If so, please advise the contract number, value, and name of the company. FA452820P0046 – Agovx LLC - 198,931.55 (base + 4 option years)

5. Is EO 14055 applicable to this requirement? No

6. Is EO 13706 applicable to this requirement? Yes

7. For the Requirement information, it seems the government has put the quantity as 1, and Unit of Measure as EA. We believe this should be changed to Quantity of 12, and Unit of Measure as Month. Since this is a 5 year contract, with monthly invoicing. Can the government put an amendment showing this change? It will be amended to 1920 hours for each year.

8. Would the government please attach the latest Wage Determination that is applicable to this requirement? Yes, it will be added to the amendment.

9. Is FAR 52-237-3 applicable to this requirement? No

10. Could the government clarify if there is a phase in period associated with the contract? No

11. How long/ is the phase in period? N/A

12. Is the contract currently staff? Yes, the contract is currently staffed.

13. Could the government advise if the past performance should be submitted as a separate volume?

Past performance does not need to be submitted for this requirement.

14. Could the government provide a pricing template? Yes, a pricing schedule template can be provided as part of the amendment.

15. Should the offeror come up with their own pricing template? See above.

16. The government states the pricing shall be submitted within the (Combined Synopsis Solicitation) document. Could the government advisee where/ there is no section in the document that speaks to price? Pricing schedule should be sent as part of the proposal. A template for the pricing schedule will be added to the solicitation amendment.

17. Could the government clarify if the position is full time or part time? Full time

18. Could the government provide the applicable SF 1449 document? The contract award will be made on a SF 1449 and distributed to the awardee.

19. Given: All price quotations must be submitted using this document and completed in its entirety, while all technical submissions must be provided as a separate document. Does this mean that price quotations should be included within the Combined Synopsis/Solicitation? Please confirm.

See question 16.

20. Do we need to submit resumes with our proposal response?

Yes – resumes should be submitted with the proposals.

21. Is the award intended to be made to the lowest priced technically acceptable proposal?

Price and technical capability will be the evaluation factors.

22. Would the government consider evaluating past performance in addition to technical and price?

Past performance is not an evaluation factor for this requirement.

23. How is “advantageous to the government” defined considering technical is only being evaluated as acceptable or unacceptable? “Advantageous to the government” is providing a benefit to the government, in terms of cost, efficiency, and effectiveness.

24. A Department of Labor Wage Determination Guide for the Minot area of north Dakota was not provided. This document sets contractor labor rates commensurate with local economy rates. It also sets Health and Welfare benefits to be paid. The recent Wage Determination will be attached to the amendment.

25. Executive Order 14026 establishes a minimum wage of $17.75 per hour. Could the Government confirm that vendors should use $17.75 as the minimum hourly wage for this position, depending on what occupation code is used? Yes, as of January 1 2025, the minimum wage rate is $17.75/hour for workers performing work on or in connection with federal contracts that are entered into, renewed, or extended (pursuant to an option or otherwise) on or after January 30, 2022, in Service contracts covered by the SCA.

26. Could you please provide information on the estimated number of Full-Time Equivalents (FTEs) required for the task area? This is one full time position.

27. For pricing calculation, how many hours per FTE per year does the Government expect? This is a full time position. The PWS states: The government will determine the number of units (a pre-scheduled eight hour block of time dedicated to providing the services identified in this Performance Work Statement) required each week and will notify the contractor with the intended schedule no later than 7 days prior to the designated work unit. Normally a maximum of 40 hours will be worked per week. It is estimated that five (5) work days will be required per week and that each day will require 8 hours, 0730-1630 Monday-Friday.

28. Based on the scope of work and security requirements, which overall level of security clearance is required? Top secret? Secret? Yes – a background check is required in order for the person to obtain the credentials necessary to gain access to the government computer system.

29. What are the key performance indicators (KPIs) for measuring the success of data entry and front desk operations? VOW Compliance report (100% compliance with all TAP requirements for all members separating from the AF), Observation, Customer Feedback.

30. How many personnel are expected to be on-site, and what are the minimum qualification requirements for staff? One person is required to be on-site during the hours of operation. The Contractor shall ensure employees have knowledge of Microsoft Office, Access and Excel programs. Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports. Knowledge of format, rules, procedures, and operations applicable to clerical assignments to prepare/review routine correspondence/reports, screen telephone calls and visitors, maintain files/records, review and process mail, and perform clerical procedures to arrange a variety of material from different sources and other administrative work of organization. Ability to locate, assemble, and compose information for routine reports, inquiries, and nontechnical correspondence. Ability to communicate effectively, both orally and in writing, using tact and courtesy. Knowledge of and/or experience with AF terminology is preferred

31. Is there a requirement for backup or surge staffing in case of absences or increased workload?

With regard to absences, the PWS states: Contractor must have a Front Desk Assistant in place within 14 days of contract award. If throughout contract performance period the position becomes vacant, the Contractor must fill the position with a qualified candidate within 14 days on position vacancy. Contractor is required to provide a replacement in case of absence of 30 days or more, except in the case of serious illness, injury or death. There is no provision for additional staffing for a surge or increased workload.

32. Will personnel be required to participate in meetings, training sessions, or other MFRC events outside of normal administrative tasks? The contracted position is invited to attend weekly staff meetings for their situational awareness of operations. During these times, if the facility is open to customers, there is a bell for walk in customers to ring and the contracted position responds to them. The facility is closed for training the afternoon of the second Thursday of each month. Of the training is general in nature and of value to the contractor, they will be invited and/or asked to attend. If they don’t attend, the time is used to catchup on administrative tasks.

33. What is the process for obtaining base access, vehicle registration, and facility entry for contractor personnel? Once the award is made, the contractor will be given instructions on receiving base access with the Security Forces Squadron.

34. Should the total annual cost or hourly rate be entered in the respective Unit of Measure columns? Hourly

35. Should the total hours for each period be based on 1912, 1920, 2080 or actual work hours during each period? 1920 hours

36. What areas of improvement is the Government seeking in a new contractor based on past contract performance? No specific areas noted for improvement with this new contract

37. Has the current vendor, AGOVX, met all performance expectations under the current contract? Yes

38. Are there any changes in scope, responsibilities, or technology requirements compared to the previous contract? Nothing significant

39. When does the existing contract ends? 31 July 2025

40. Is there any page limitation for Technical and Price Quote? Please try to limit to 10 pages maximum.

41. Are there resume requirements? Yes, resumes are needed.

42. Do resumes have to be sent with the proposal? How many resumes are needed if the answer is yes? Yes, resumes should be sent with the proposals. Only 1 is needed.