PWS Mar 11.doc

STATEMENT OF WORK

FOR

APPLIANCE MAINTENANCE SERVICES

EIELSON AFB, ALASKA

28 March 2011

1.0. DESCRIPTION OF SERVICES. The contractor shall provide all plant, management, tools, supplies, equipment, transportation, and labor necessary to maintain and repair government- owned appliances such as food-service kitchen equipment, washers, dryers, refrigerators, microwave ovens, ice machines, and electric ranges at Eielson AFB. The contractor shall furnish all parts, paints, lubricants, and cleaning supplies to service and maintain each appliance. Service, maintenance, and repair tasks shall be in accordance with the procedures recommended by the respective appliance manufacturer and commercial practices.

1.1. BASIC APPLIANCE MAINTENANCE SERVICES. This section applies to dining hall food service kitchen equipment. The contractor will develop a suitable and comprehensive maintenance schedule mirroring appliance manufacturer’s recommendations to ensure appliances are maintained at times and frequencies sufficient to minimize malfunctions. Contractor shall submit copies of the schedule to the Contracting Officer and designated Government Quality Assurance Personnel (QAP) prior to initial contract start. The following list of appliances requiring service is subject to change. Note: There may be more than one of each listed appliance. See Appendices A.

1.2. APPLIANCE REPAIR. The contractor will service and repair other Government-owned appliances not listed above. These appliances are located predominantly in dormitories and lodging units, to include temporary lodging facilities, and approved work centers. The contractor will return appliances to operational condition within 48 hours after notification of service requirement, unless otherwise approved by the Government. The contractor will notify the Contracting Officer and QAP when any replacement part exceeding micro purchase threshold ($3,000.00) must be ordered and/or repair delays are expected. The contractor must sufficiently notify users of the expected delay. The contractor shall notify the Government when, in the contractor’s opinion, any appliance is beyond economical repair.

1.3. SERVICE CALL RESPONSE. There are two response times allowed under this statement of work. Response time is defined as when the technician arrives and begins servicing the unit. Servicing of appliances in Section 1.1 clarified as dining hall kitchen equipment ONLY shall require a response within four (4) hours. Response to service calls for all appliances and locations not identified in Section 1.1 shall be within 48 hours. Service calls occur when appliances malfunction or otherwise fail to operate properly. This section includes necessary troubleshooting.

1.4. PREVENTIVE MAINTENANCE. The contractor will ensure appliances are maintained according to the manufacturer’s recommendations by performing preventive maintenance tasks. The contractor shall develop a suitable and comprehensive preventative maintenance schedule to ensure appliances are maintained at times and frequencies sufficient to minimize malfunctions. The contractor shall submit copies of the schedule to the Contracting Officer and Quality Assurance Personnel (QAP) prior to contract start. The contractor shall ensure all appliances operate safely, are clean, and are free of corrosion. The contractor shall minimize disruptions and inconvenience to users. All replacement parts will be new or reconditioned. All reconditioned parts must meet manufacturer’s specifications for reconditioning. The contractor shall not exceed established repair cost limits without prior approval by the Government.

1.4.1. Clean Dryer Vents. The contractor shall clean dryer vents as required in all base facilities except housing units. Upon completion of cleaning, vents shall be fully operational and securely connected, free from clogs, kinks, birds nests, and other obstructions, and shall allow 100% air flow from the appliance to outside air.

1.5. SIGNS. The contractor shall place an approved sign or decal detailing operating instructions at each washer/dryer as well as any other designated appliances listed in Appendices A. The sign or decal will also contain the service call telephone number for users reporting appliance problems. Signs/Decals shall be approved by QAP prior to application.

1.6. REIMBURSEMENT FOR MAINTENANCE AND REPAIR PARTS. The contractor shall be responsible for all parts costs associated with Basic Appliance Maintenance (para 1.1.) and Preventative Maintenance (para 1.4.). Contractor shall be reimbursed for all parts associated with the repair of appliances (para 1.2), if the total cost of all repair parts for an individual appliance exceeds $100.00 (exclusive of any shipping charges). The contractor will coordinate with the QAP prior to ordering any such parts. The contractor will incorporate a tracking system for these tasks as well as make it readily available to the QAP. Vendor invoices shall be made available to the QAP upon request.

1.7. APPLIANCE PICK-UP, DELIVERY, SET-UP, AND DISPOSAL. Upon purchase by the government, the contractor shall pick up new appliances and deliver them to their final destination on Eielson AFB. The contractor shall then suitably and correctly set up the new appliance until fully operational. All appliances purchased by the government shall come from sources within 40 driving miles of Eielson AFB. Old, replaced appliances shall become the property of the contractor and the contractor shall dispose of these appliances at any suitable facility off of Eielson AFB.

2. SERVICE SUMMARY (RESERVED)

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

a. The government shall provide utilities for use during servicing and testing of appliances at their installed location.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL (RESERVED)

4.2. QUALITY ASSURANCE (RESERVED)

4.3. GOVERNMENT REMEDIES. Re-performance at no additional cost to the government is the preferred course of action for the government to satisfy performance requirements; however, the government reserves the right to determine performance was unsatisfactory without requesting re-performance. Government reserves the right to inspect after re-performance is complete.

4.3.1. If re-performance of the task is requested by the QAP and the re-performance is accepted as satisfactory, the re-performed task will not count as unsatisfactory.

4.4. HOURS OF OPERATION. Normal hours of operation for routine maintenance and repair of appliances are workdays, 0700 to 1700. However, in the event of appliance malfunction affecting section 1.1 appliances, the contractor is subject to call-out anytime.

4.5. SECURITY REQUIREMENTS.

4.5.1. The contractor shall ensure each employee obtains pass and identification items as applicable for contractor personnel and contractor-owned vehicles. The Security Forces Pass and Identification office located at 2677 Wabash Ave (bldg 3125) issues these forms.

4.5.2. The contractor shall maintain a current listing of employees. The list will include employee names and date of birth. This list shall be validated by the contract manager and provided to the contracting officer and servicing security forces organization at the contract start date. An updated listing shall be provided upon change of employees.

4.5.3. All contractor employees performing services in the child development center, 2449 French Creek Dr., (bldg 5182) and the school age program, 2572 Central Ave., (bldg 3301) shall obtain suitable background and criminal history checks before entering into these facilities. Prior to working at these facilities, the contractor shall (a) ensure that the employee completes a Local Agency Check (LAC) from the Alaska State Troopers and that a copy of the LAC is provided to the Contracting Officer, and (b) initiate a National Agency Check (NAC). Proof of a favorable NAC will be provided to the Contracting Officer. At no time will an employee be allowed to perform duties in either childcare center without having received a favorable LAC. Costs incurred and all actions associated with these checks are the sole responsibility of the contractor.

4.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER. During times of crisis or national emergency, the contractor shall continue to provide services as scheduled, with minimal disruption of services.

4.7. SPECIAL QUALIFICATIONS. Contractor employees shall be specifically trained, qualified, and certified in the safe use and disposal of refrigerants. Contractor employees shall also have a strong electrical knowledge.

4.8. ENVIRONMENTAL, SAFETY, AND HEALTH. The contractor shall be responsible for complying with all applicable federal, state, and local laws and regulations. The contractor shall be responsible for any fines or penalties levied against the installation due to the contractor’s failure to comply.

5. APPENDICES.

A. Appliance Maintenance government-furnished equipment listing, 5 pages

B. Maps and/or Site Plans. Map(s) of Eielson AFB shall be provided to the incumbent contractor upon request.

F1U3C11087A001

Appliance Maintenance