46th MXG Rag Requirements Document.docx

REQUIREMENTS DOCUMENT

FOR

SHOP TOWEL SERVICE

46 MXG, EGLIN AIR FORCE BASE, FLORIDA

28 June 2012

Table of Contents

SECTION 1

DESCRIPTION OF SERVICES AND GENERAL INFORMATION

1.1. The contractor shall provide, deliver and pick up professional cleaned shop towel/rags to support towel/rag service requirements in support of the 46 Maintenance Group (46 MXG). The contractor shall ensure services operations are in compliance with local, state, federal laws and regulations. Additionally, the contractor shall comply with security and environmental requirements applicable to the state of Florida and Eglin Air Force Base.

1.2. Pick-up and delivery locations are listed in attachment 1.

1.2.1. The contractor shall conduct pick-up and delivery Monday - Friday, 0700 - 1500. Contractor shall establish a pickup and delivery day and maintain that same day throughout the course of this contract. The schedule and any changes to the schedule shall be submitted to the Contract Officer (CO). The contractor shall work whatever hours necessary to resolve an emergency occurring within his or her area of responsibility. The contractor shall submit their original schedule to the CO before starting performance.

1.2.2. During an official government holiday, services required by this contract shall be performed on the immediate following workday and continue the regular schedule thereafter.

1.3. The contractor shall conduct 100% count with shop representative during pick-up and delivery to ensure accurate accountability. Inspection for stains, discoloration and torn or ripped items shall be conducted by contractor and shop representative during pick-up; accurate counts of replacement shall be conducted upon return of items the following scheduled delivery day.

1.3.1. All items returned to the contractor damaged, to include but not limited to items that are stained, discolored, torn or ripped, shall be the responsibility of the contractor to replace at their own cost.

1.4. Service frequencies are listed in Attachment 1. The service contract shall begin with initial delivery of required number of towels/rags with an inventory completed for each required location listed in Attachment 1 of this requirement.

1.4.1. The contractor shall not deliver inventory to exceed inventory requirements listed in Attachment 1.

1.5. The contractor shall provide an electronic monthly Delivery Log by the 5th day of the month to the CO and 46 MOS/MXOPB. The report shall include the following:

A. Verification of all items delivered/pick up.

B. Any safety conditions which may require immediate attention.

C. All deficiencies and recommended corrective actions.

D. Cost estimates for any additional unscheduled towel service.

1.6. The contractor shall provide all vehicles required to deliver/pick up shop towels.

1.7. The contractor shall provide an Over and Above service to listed shops in attachment 1. This service would be used to supplement towels/rags resulting from unforeseen or emergency surge requirements occurring during the contract year. The contractor shall respond within 24 hours of notification for all Over and Above service requirements. Any service expenses required for increased service which is not included in the routine delivery schedule shall be added to the contract under “Over and Above delivery/pick up service in a separate Contract Line Item Number (CLIN).

1.7.1. Invoices for Over and Above service must include an itemized breakout cost of service provided. The acceptance of the proposal for invoicing for Over and Above work shall require a written or electronic (via e-mail ) notice submitted to 46 MOS/MXOPB and the CO for determination of “fair and reasonable.” Should the contractor proceed to accomplish the effort without the approval of the CO; it is on their own risk.

SECTION 2

SERVICE SUMMARY

2.1. The contractor service requirements are summarized into performance objectives that relate to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SECTION 3

GENERAL INFORMATION

3.1. The contractor shall provide the name and phone number of the contract manager, his assistant and employees accessing Eglin AFB to the CO prior to start of contract. The contractor shall submit any changes no later than 7 work days prior to change taking affect. The contract manager or alternate shall have full authority to act on all contract matters relating to the contract.

3.1.1. The selection, assignment, and management of contractor employees is the responsibility of the contractor; however, the contractor shall not employ any individual who is identified as a potential threat to the health, safety, security and general well being, or operation of the installation’s mission or personnel. Contractor employees shall present a neat appearance and be easily recognized as contractor employee by displaying the proper security identification. The contractor shall be responsible to ensure that all Federal, State, County licensing and certification requirements are met and kept current. The contractor shall provide documentation of employee licensing upon request.

3.2 Any matter concerning a change in the scope, price, terms or conditions of the contract shall be referred to the CO.

3.3 The shop representative will be responsible for oversight of the performance of the services in general and take action for arranging Over and Above service or emergency service.

3.4 The contractor is advised to implement procedures to identify, prevent, and ensure non-recurrence of defective services.

3.5 The shop representative will inspect the services provided to ensure compliance with this requirement. The shop representative will accept the services prior to acceptance of the invoice in Wide Area Workflow (WAWF) by the contractor.

3.5.1. The CO will notify the contract manager when the service is not satisfactory. The CO will make a written record of the problem and have the contract manager to acknowledge it in writing (can be by electronic mail digitally signed), and request a corrective action. If the problem is not corrected, the CO will give a notice of non-compliance to the contractor.

3.6. The contractor shall provide the CO a list of individuals requiring access to the base. The 96th Contracting Squadron will then notify security forces. Upon arrival to the base, the contractor employee shall go to the Visitor Control Center located either at the East or West Gate of Eglin Air Force base to obtain their access card. All contractor employees shall comply with current base access requirement operate their vehicles in accordance with Eglin AFB, FL Base traffic rules and regulations. The Government reserves the right to limit or deny access to the installation as required.

3.6.1. The service provider shall not be allowed to enter any restricted areas unescorted.

3.7 The contractor shall conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

3.8. The contractor shall take all necessary precautions to reduce the possibility of injury to contractor, government personnel or government equipment.

3.9. The contractor shall record and report promptly (within one hour) to the CO or designated government representative, all available factors relating to each instance of damage to Government property or injury to either contractor or Government personnel.

3.10. In the event of an accident/mishap, the contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO. The contractor shall cooperate and assist the Government personnel in the conduct of investigation.