A04_SOW_KBNWRC_Janitorial_Svs.doc

STATEMENT OF WORK

(Performance Based Acquisition)

Janitorial Services: Klamath Basin NWRC

STATEMENT OF WORK

(Performance Based Acquisition)

Janitorial Services: Klamath Basin NWRC

1. GENERAL:

1.1 The US Fish and Wildlife Service, Klamath Basin NWRC, 4009 Hill Road Tulelake, Ca 96134 has a requirement for a performance-based janitorial services.

The Contractor is responsible for planning, scheduling, coordinating, and assuring performance and effective completion of all work under this contract.

1.2 The areas to be cleaned are the offices, conference room, kitchenette area, storage/utility rooms, and bathrooms.

1. 3 Conduct: At a minimum, the Contractor is required to take all steps and measures that would be taken by a prudent building owner to maximize the life expectancy of the building and property.

1.4 Security of Premises: The Contractor shall turn off lights, and secure doors, set alarms, on all buildings, as appropriate for all areas pertinent to Contractor’s access. The Contractor shall report to the COR or Technical Coordinator any instance (by specific location) of problems encountered while on-site.

1.5 Safety Measures: Contractor will put in place safety measures to reduce the risk of injuries in the performance of work.

1.6 Accident Reporting: The Contractor shall immediately report all accidents/injuries of person or property to the COR or Technical Coordinator and cooperate fully in any investigation as necessary.

2. SCOPE/DELIVERABLES:

2.1 Sweeping of floor areas including damp mopping, such as tile, linoleum,laminate. Easily movable objects such as chairs and trash receptacles, shall be tilted or moved to clean underneath.

2.2 Vacuuming/cleaning all rugs, mats, carpets, runners and common area furniture, so that they are free from dust, dirt, mud, etc. The area shall be free of all litter, lint, loose soil and debris. The Contractor shall move any chairs, trash receptacles, and easily moveable items to vacuum underneath, and then replace them in the original position.

2.3 Thorough cleaning and sanitation of bathrooms, sink areas, toilets, and mirrors, using suitable non-abrasive cleaners and disinfectants - All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall replace paper towels, toilet paper, and soap in all dispensers as needed.

2.4 Dusting all horizontal surfaces of all common area furniture, other items such as: windowsills, etc.

2.5 Floor cleaning/maintenance

2.6 Office Spaces and Conference Rooms cleaning

2.7 Empty all trash receptacles

2.8 Vendor shall be responsible for all cleaning supplies except the following: mop, mop bucket, broom, dust pan , all paper propucts. (paper towels, toilet paper, toilet seat covers).

3. PLACE/DELIVERY AND PERIOD OF PERFORMANCE:

3.1 The USFWS Klamath Basin NWRC 4009 Hill Road, Tulelake, Ca 96134

3.2 Base Year: May 1, 2017 - April 30, 2018

Year One: May 1, 2018 - April 30, 2019

Year Two: May 1, 2019 – April 30, 2020

Year Three: May 1, 2020 – April 30, 2021

Year Four: May 1, 2021 – April 30, 2022

3.3 Contractor service will provide services in the following facilities: Headquarter Building, two days per week (Wednesday, and one weekend day: Saturday or Sunday). Biology Building, one day per week (Saturday or Sunday). Janitorial services to be performed after 4:00 p.m. on Wednesdays, and between 6:00 a.m. and 7:00 p.m. on weekends.

3.4 Non‑duty hours include Government holidays (New Years Day, Memorial Day, President's day, Fourth of July, Thanksgiving, Labor Day, Martin Luther King Day, Veterans Day, Columbus Day, Christmas).

3.5 Emergency/Miscellaneous maintenance functions may be scheduled. Emergency work is required when immediate action to correct or prevent loss or damage of Government property, or to eliminate hazards to personnel or equipment.

4.0 EVALUATION AND ACCEPTANCE/ QUALITY SURVEILLANCE PLAN (QSP):

4.1 Contractor’s interested in submitting a proposal/quote are required to complete the below QSP or submit their own approach performance plan for each task (How will you measure your performance?). A simple table can be used to detail your plan and quality checks for successful completion of each task. This is a critical step in managing and monitoring of expected performance for evaluation, timely invoicing, and payments.

4.2 To evaluate Contractor’s work performance, the quality and performance standards sample can be used or an approved performance plan used by the Contractor. The results/outcome of all work efforts by the Contractor will be that all surfaces present a visual overall appearance of cleanliness and germs removed as necessary when the work/task is completed.

4.3 Quality Level (third column on QSP) will be measured by colors Red (Unacceptable), Yellow (Marginal), Green (Acceptable), and Blue (Exceeds Quality Standard).

4.4 Services by the contractor will be reviewed on a weekly basis, by the Contracting Officer Representative (COR) or Technical Coordinator.

QUALITY SURVEILLANCE PLAN

TASK/DELIVERABLES

STANDARD

ACTIONS (i.e. timeliness, Quality, professionalism +/-

Clean and dust furniture and surfaces

Furniture and areas shall be free of obvious dust, dirt, smudges, excessive water marks and spots. Clean glass doors and glass exhibit cases as needed. No indivual office furniture Twice

Weekly

Replenish supplies to include paper towels, hand soap, toilet paper, and urinal blocks

Supplies shall be replenished such that dispensers are not empty during work week.

As Needed

Shampoo all Carpets. Carpets will be steam cleaned with commercial carpet cleaner.

Annually

Sweep and damp mop floors

Areas shall be free of obvious trash, debris and foreign matter such as: paper clips, staples, paper, and mud. Corners and crevices shall be free of obvious dirt. Floors shall also be free from streaks, mop marks and skipped areas.

Twice Weekly

Clean Outside Windows Windows shall be cleaned, free from cobwebs, bugs, dirt, etc. (Spring and Fall) Twice a year

Clean Carpets

Carpets shall be vacuumed and be free of obvious dirt, dust balls, damage, debris, spots, grime, and stains with no evidence of discoloration.

Twice Weekly

Collect and remove trash from work areas Line trash containers.

Trash containers shall be free of obvious dirt, food, stains, debris, mold, moisture and odors Twice Weekly

General Requirements (Conduct, Security, Safety, and Accident Reporting) Exercise preventive measures for minimum incidents As Required

5. GOVERNMENT FURNISHED EQUIPMENT, SUPPLIES AND MATERIALS:

5.1 Government property shall be used only in direct operations of providing Contractor services and shall not be used in any manner for any personal advantage, business gain, or other personal endeavor by the Contractor.

5.2 The Government will furnish all utilities, mop, mop bucket,broom, dust pan , all paper propucts. (paper towels, toilet paper, toilet seat covers) and garbage bags.

6. CONTRACTOR FURNISHED EQUIPMENT, SUPPLIES AND MATERIALS:

6.1 Contractor shall furnish all cleaning supplies, except those identified in 5.2.

6.2 Equipment shall be used and maintained in accordance with the manufacturer’s directions, and meet all applicable OSHA standards.

6.3 The Contractor is responsible for using products and equipment as recommended by the manufacturer.

6.4 COR or Technical Coordinator point of contacts may request a change in cleaning products do to order or reactions from chemicals that effect employees.

7. QUALITY SURVEILLANCE PLAN/ASSURANCE:

7.1 As defined in the QSP in Line Item 4 (1) above.

7.2 FAR clause 52.212.4 Contract Terms and Conditions for Commercial Items

7.3 FAR clause 52.246-4 Inspection of Services- Fixed Price.

7.4 Incentives/Disincentives of Satisfactory/Unsatisfactory performance may result in continued or discontinued service respectively.

8. BUILDING SECURITY

8.1 KBNWRC will initiate background checks on all employess of contractor, at their discretion.

8.2 All employees of contractor will be subject to a background investigation.

8.3 No employee of the contractor, without a proper background investigation will be allowed in the buildings without an approved escort. The escort must have a completed background investigation.

8.4 Contractor shall not provide building keys or alarm codes to any employee who does not have a current background investigation on file with KBNWRC

9. FAILURE TO COMPLETE SCHEDULED MAINTENANCE

9.1 Contractor must contact COR or Technical Coordinator if they were unable to clean at any location within contract requirements.

9.2 Failure to comply with weekly cleaning at any location without proper notice, could result in termination of contract.

10. CONTRACTING OFFICER REPRESENTATIVE (COR) OR TECHNICAL COORDINATOR:

COR: Tracy Hart (Budget Technician)

Address: 4009 Hill Road Tulelake, CA 96134

Contact info Phone and email: (530) 667-8311 tracy_hart@fws.gov Technical Coordinator: LaDel Bonham (Administrative Officer) Address: 4009 Hill Road Tulelake, CA 96134 Contact info Phone and email: (530) 667-8303 ladel_bonham@fws.gov

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