Attach_1 _Janitorial_Services_PWS.doc

Performance Work Statement for Janitorial Services Buenos Aires NWR, Sasabe, AZ 85633

1.0 Introduction

1.1 The contractor shall furnish all labor and transportation for services in accordance with this Performance Work Statement (PWS) at U.S. Fish & Wildlife Service, Buenos Aires National Wildlife Refuge, Sasabe, AZ.

2.0 Background

2.1 The goal of the U.S. Fish & Wildlife Service, Buenos Aires National Wildlife Refuge, is to maintain a clean and healthy environment in all federal buildings in a manner that ensures the safety and health of federal employees and members of the public.

2.2 The Contractor must demonstrate the ability to provide trustworthy, reliable services and shall make a good faith effort to retain the same schedule in the same area for as long as possible. If a change in schedule is to occur, the Contracting Officer’s Representative (COR) shall be notified prior to the change when possible or as quickly as possible thereafter.

3.0 Scope

3.1 The contractor shall accomplish these services for all the areas listed below consisting of the following schedule: Tuesday and/or Wednesday except on any observed federal holidays (See Section 7.0). Janitorial work shall be completed between the hours of 9:00AM and 4:00PM.

The letter codes used next to all tasks mentioned below are defined in section 8.0 of this PWS.

Visitor Center (Tuesday)

a. Visitor Entry & Exhibits / Duties: A, B, D, F, H

b. All Offices / Frequency: A, B, E, F,

c. Conference Room- Presentation Area / Duties: A, B, D, E, F, H

d. Kitchen Area / Duties: A, B, F, G, H *All building windows are cleaned once a quarter (every 3 months).

Administration Office (Tuesday)

a. All Offices / Duties: A, B, E, F,

b. Conference Room / Duties: A, B, E, F, H

c. Supply Room – Coffee Kitchen / Duties: A, B, F, H Biology Office (Tuesday)

a. All Offices / Duties: A, B, E, F

b. Bathrooms & Showers Area / Duties: No cleaning required

Fire Office (Wednesday)

a. All Offices / Duties: A, B, E, F

b. Kitchen Area / Duties: A, B, F, G, H

c. Conference Room- Presentation Area / Duties: A, B, E, F, H

d. Bathrooms & Showers Area / Duties: A, B, C, F, H Public Bathrooms Headquarters (Tuesday)

a. Bathrooms Men’s & Women’s / Frequency: A, B, C, F, H

Additional Buildings (To be cleaned as agreed upon)

a. Occasionally there may be other buildings that require cleaning not listed in this contract. Special schedule will be negotiated for those cleanings at same hourly rate as contract.

3.2 The following task list was generated for this effort:

a. Waste Collection/Removal (Section 5.1)

b. Floor Maintenance (Section 5.2)

c. Surface Maintenance (Section 5.3)

d. Glass Maintenance (Section 5.4)

e. General/Spot Maintenance (Section 5.5)

f. Furnishing & replenishing of supplies and equipment (Section 5.6)

g. Miscellaneous (Section 5.7)

h. Personnel requirements (Section 5.8)

4.0 Technical Requirements

The contractor shall provide the technical effort in the work areas listed below in accordance with the task, frequency and approved work schedule agreed upon.

5.1 Waste Collection and Removal

(a) All waste, trash, and paper towel and sanitary receptacles shall be emptied and their contents taken to trash building. Soiled bags shall be replaced with new bags.

(b) All refuse, debris, rubbish, trash and garbage shall be collected and removed and placed in trash building.

(c) Any trash produced and in recycle containers shall be placed in recycled area of trash building.

5.2 Floor Maintenance

(a) Contractor shall maintain all exposed floor areas, carpet and non-carpeted, to present a clean, sanitary, and uniform appearance. All floors shall be free and clean of dirt, debris, litter, dust, trash, soiled water film, streaks, spots/marks, and excess water.

(b) All exposed carpeted areas and rugs, including exposed areas under desks, chairs, and steps shall be free of all foreign matter.

(c) Areas that are non-carpeted include but are not limited to, vinyl/resilient floors, hardwood floors, ceramic tiles, under off-the-floor furniture and equipment, secondary corridors, entrances, and lobbies. Contractor shall provide a durable and protective coating to ceramic, vinyl, and linoleum floor surfaces. Linoleum floors shall be striped and waxed no less than two times a year.

(d) All resilient floor areas shall be maintained for maximum gloss and uniform sheen, especially floors subject to excessive wear. All surfaces shall be maintained so as to provide anti-slip walking conditions. Ceramic tile shall be cleaned in accordance with manufacturer’s approved ceramic tile cleaner.

(e) Contractor shall maintain entrances, steps adjacent to entrances, and other assigned areas to ensure clearance of all dirt and trash.

(f) All toilet floors including corners and recesses shall be thoroughly cleaned and disinfected to treat for mildew removal so as to present a clean appearance free of all foreign matter including soap stains, rust, and water deposits.

(g) All carpets shall be thoroughly steam cleaned once every 6 months at a time and date agreed upon with the COTR.

(h) Proper precautions shall be taken to advise building occupants of wet/slippery floor conditions. This applies during cleaning operations.

5.3 Surface Maintenance

(a) All vertical and horizontal surfaces of all furniture in office spaces and conference room shall be free of any foreign matter such as dust, cobwebs, and lint or dust streaks.

(b) All areas, except for storage spaces, furniture, including, but not limited to desks, files, cabinets, bookcases, tables, counters, metal and wood surfaces, the tops of all lockers, all pictures and other articles on walls and items normally considered furniture shall be dusted. Corners, crevices, molding and ledges shall be free of all dust, oil, spots or smudges on dusted surfaces caused by dusting tools.

(c) Contractor shall not dust desks cluttered with correspondence, computers, typewriters, business machines, and office equipment of similar nature, plotting boards, telephone relay racks, electronic cabinets and consoles.

(d) All metal and wood surfaces, to include all kick plates, push plates and push bars of outside entrances, all drinking fountains and glass surfaces shall be cleaned and polished. All foreign residues shall be removed until clean appearance is attained.

(e) Contractor shall damp wipe surfaces to provide a polished and sanitized appearance for all offices, shower areas, shelving, waste receptacles, glass, countertops, dispensers, chromium fixtures, piping and other specified areas.

(f) The wetting solution shall contain an appropriate cleaning agent. When damp wiping toilet areas a multi-purpose cleaner (disinfectant-deodorizer) shall be used to sanitize.

5.4. Glass Maintenance

(a) Contractor shall provide clean and spot free glass cleaning in windows & doors, inside and outside of all buildings once a quarter (every three months). Window sashes, sills, woodwork around interior glass, and other surroundings shall be thoroughly wiped free of drippings and watermarks. Other areas, such as partitions, bookcases, glass tops and surface glass should be cleaned as needed.

(b) Windows that require cleaning on both sides shall have the inside and outside cleaning performed by providing the least inconvenience to the building occupants. In instances where building occupants are seriously inconvenienced, the window washing activities will be rescheduled at the discretion of the COTR.

5.5. General/Spot Maintenance

(a) All washbasins, faucets and soap holders/dispensers shall be maintained free of soap buildup, mildew, rust, encrustation or water rings.

(b) Showers, toilets, toilet seats, urinals and sanitary napkin receptacles shall be thoroughly cleaned and sanitized. Toilet seats shall be left in a raised position. Water traps shall be maintained from odor at all times.

(c) Spot cleaning is the extra cleaning within any of the cleaning categories identified herein that shall be performed on an as-required basis due to unusual or inadvertent events such as spills, animal entry, flowing sand or dust, pipe burst or clogged, breakage, equipment repairs or unusual traffic.

5.6 Furnishing and Replenishing of Supplies, Material and equipment

(a) Buenos Aires NWR will provide supplies so that the contractor shall adequately supply and replenish the following items in their respective dispensers: Toilet paper, anti-bacterial hand soap, trash bags, and paper towels.

(b) Contractor to provide all cleaning equipment and cleaning supplies.

(c) The contractor will have access, as necessary, to electrical power, water, and spaces within the buildings commensurate with the contractor’s operational requirements.

(d) The contractor may use any existing equipment within USFWS, Buenos Aires NWR custodial space such as chairs, ladder, etc., if authorization is received from the COTR.

(h) Any government provided services shall not be used in any manner for any personal advantage, business gain or other personal endeavor by the contractor or the contractor’s employees and shall not be used for any reason other than matters related to the performance of this contract. The contract employee shall not disturb any papers or other objects on desks, open desk drawers or cabinet drawers or use of any government equipment other than that specified in this contract.

5.7. Miscellaneous

(a) Contractor shall promptly report to the COTR any fires, hazardous conditions and items in need of repair, including dead lights, leaky faucets, toilet stoppages and malfunctioning dispensers, etc.

(b) Contractor shall close windows and turn out lights when not in use. Turn in all lost and found articles to the COTR.

(c) Contractor shall divert work duties, or part thereof, as necessary, upon approval by the COTR, from normal assigned duties to meet any emergency condition requiring immediate attention (such as flooding of a particular section of the building). When the contractor’s services are no longer needed, the employees shall resume their normal duties without the contractor incurring liability for neglecting the normal work schedule.

(d) Contractor shall service all toilet rooms to replenish all dispensers, paper towels, and toilet paper to full maximum capacity.

5.8. Personnel Requirements

(a) Contractor shall be physically able to perform assigned work and shall be free of communicable diseases.

(b) Contractor shall-Read, write, speak and understand the English language.

(c) Contractor shall have the necessary public relations skills to deal with employees and public in a professional, courteous, businesslike manner.

(d) Contractor shall understand written and oral rules and regulations and apply them in a tactful and non-confrontational manner.

(e) Contractor shall maintain poise, self-control, tact, diplomacy and mature judgment under stress.

6.0. Inspection:

In accordance with the FAR 52.246.4, INSPECTION OF SERVICES clause, all work performed under this contract is subject to Government inspection at any time. The Government’s Quality Assurance Surveillance Program (QASP) Attachment -1 is not a substitute for quality control by the Contractor. All findings of unsatisfactory or non-performed work will be administered in accordance with the consequences of Contractor’s failure to perform required service’s clause. All costs associated with rework are the responsibility of the Contractor. The Government reserves the right to choose the inspection methods to be used in implementing its quality assurance program and to vary the inspection utilized during the work, without notice to the Contractor. The Contractor shall ensure corrective action is taken immediately or at a maximum of within 1 working day and shall notify the COR of the corrective action taken and the planned action to preclude repeating the deficiency.

CONTRACTING OFFICER’S REPRESENTATIVE (COR): The COR is the representatives of the Contracting Officer (CO) and shall participate in the administration of this contract.

7.0 Federal Holidays (Observed)

New Year's Day

Birthday of Martin Luther King, Jr.

Washington's Birthday

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

8.0 Frequency Legend:

The following are the cleaning descriptions for all items mentioned above:

A = Swept, dusted, trash receptacles emptied every scheduled workday B = Mopped every scheduled workday

C = Bathroom Cleaned every scheduled workday D = Waxed every three months (or sooner if needed.)

E = Carpet floors need to be vacuumed every scheduled workday

F = Glass/Mirrors/Windows are to be cleaned once a month. (Must be done sooner if needed)

G= Appliances need to be cleaned inside and out every six months

H= Surface cleaning

Place of Performance

Name: U.S. Fish & Wildlife Service, Buenos Aires National Wildlife Refuge

Address: Highway 286 7.5 Miles North, Sasabe, AZ Zip Code: 85633

Country: UNITED STATES

ATTACHMENT 1

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

CUSTODIAL SERVICES

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this PWS. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the maintenance contract.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

This QASP is based on the premise the Government desires to maintain a quality standard in operating, maintaining, and repairing facilities and that a service contract to provide the service is the best means of achieving that objective.

The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

Para

The following task list was generated for this effort:

a. Waste Collection/Removal (Section 5.1)

b. Floor Maintenance (Section 5.2)

c. Surface Maintenance (Section 5.3)

d. Glass Maintenance (Section 5.4)

e. General/Spot Maintenance (Section 5.5)

f. Furnishing & replenishing of supplies and equipment (Section 5.6)

g. Miscellaneous (Section 5.7)

h. Personnel requirements (Section 5.8)

METHOD OF SURVEILLANCE: The Contracting Officer’s Representative (COR)/CI will inspect per the above method of surveillance. Contractor shall correct imediatley or at a maximum of within 1 working day.

STANDARD: 100% of cleanings inspected by COR pass as clean/acceptable.

SURVEILLANCE: The Government COR will inspect once every week immediately after service is performed

PROCEDURES: The Government COR will inspect all work to ensure contractor is compliance with the PWS. The COR will record inspection results, by completing the Inspection Checklist, noting the date of inspection. If inspection indicates unacceptable performance, notify the contract manager or COR of the deficiencies for correction. The Contractor shall be given two hours after notification to correct the unacceptable performance.

End.