Exhibit F Scope of Work.pdf
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- Solicitation number
- HHS0017229
- Issued by
- Texas
About this file
This is a Scope of Work document for the Texas Department of State Health Services (DSHS) outlining an annual full-service maintenance contract for two Qiagen EZ1 Advanced XL extraction instruments (Serial Numbers L199A2576 and L199A2602) utilized by the Texas Public Health Laboratory for rabies virus identification and testing. The equipment is located at the DSHS Laboratory, 1100 W. 49th Street, Austin, Texas. The contract encompasses preventive maintenance, on-demand repair services, parts replacement, and technical support for both instruments. The annual full-service plan must include one recommended preventive maintenance visit per year, unlimited telephone support calls, on-site remedial maintenance within twenty-four hours of request, and coverage during standard business hours (8:00 am to 5:00 pm Central Time, Monday through Friday), with technical call center support available twenty-four hours per day, seven days per week.
Service requirements mandate that all labor, travel, expenses, and parts be furnished by the vendor, with all replacement parts provided on an exchange basis as new, standard, equivalent refurbished, or equivalent quality components. The vendor must directly perform all service and maintenance without subcontracting due to the critical public health nature of the equipment. Service engineers must be factory-trained and qualified to work on Qiagen equipment hardware, with respondents required to submit training certificates and experience summaries for service personnel at the time of bid submission. The DSHS reserves the right to add or remove equipment from the contract during its term.
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Text version
HHS0017229 Scope of Work
Scope: Annual Full Service Plan (service/maintenance) contract for (2) Qiagen EZ1 Advanced XL Equipment (Serial Numbers L199A2576 & L199A2602)
Background: Preventive maintenance (PM) service agreements are required for Qiagen EZ1 Advanced XL equipment utilized by the Texas Public Health Laboratory for virology testing. The Department of State Health Services Laboratory tests for virus identification (rabies).
Equipment: (2) Qiagen EZ1 Advanced XL Equipment (Serial Numbers L199A2576 & L199A2602)
Equipment’s Purpose: Instrument is used for virus testing/identification (Rabies). Regular maintenance and service ensures optimal testing of this equipment and immediate response in the event an instrument malfunctions. Any delays in testing due to issues with the equipment will delay results for individual patient tests for the above testing and prevent the ability of public health to respond to infectious diseases.
On-site Service Location: Texas Department of State Health Services Laboratory, 1100 W.
49th St, Austin, TX 78756
The Annual Full Service Plan must include:
o Service and preventative maintenance
Serial Number L199A2576:
Serial Number L199A2602:
o Full Service Agreement (FSA) covers all telephone support, labor, travel, expenses, and parts for an unlimited number of telephone support calls and on-demand service.
o This plan includes (1) recommended preventive maintenance visits per year and all repair or replacement of parts and module failures.
Customer remedial maintenance will be as follows:
• Perform remote maintenance in addition to telephone support in order to assess the malfunction, and if possible, provide corrective solution;
• Make commercially reasonable efforts to provide customer on-site remedial maintenance within twenty-four (24) hours of DSHS’ request
• All parts will be furnished on an exchange basis and will be new standard, equivalent refurbished parts, or parts of equivalent quality.
o Coverage: On-site between 8:00 am – 5:00 pm Central Time, Monday -Friday.
Technical Call Center Support 24 hours X 7 days/week, 8:00 am – 5:00 pm.
o Service engineers must be qualified and factory-trained to work on Qiagen equipment hardware that is specified above. At the time a bid is submitted, respondents must provide training certificates and summaries of experience for individuals who will be performing service/maintenance on equipment.
o Vendor must directly perform service/maintenance. Due to the critical public health nature of this equipment, subcontracting is not allowed.
o HHS reserves the right to add or remove equipment from this contract.
File details come from the government source that posted it. Updated .