EXHIBIT E - FINAL_W31P4Q_21_R_0029_APPENDIX_E_to_PWS_06_January_2021.pdf

W31P4Q-21-R-0029 APPENDIX List to PWS

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

SOURCE SELECTION INFORMATION – SEE FAR 3.104

APPENDIX E

Quality Assurance Surveillance Plan Version – 06 January 2021

For AMCOM Fleet Management Center

Contract Number: W31P4Q-21-R-0029 Contract Description: Service Support

Contractor’s name: TBD (hereafter referred to as the contractor).

1. PURPOSE:

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor.

Updates shall ensure that the QASP remains a valid, useful, and enforceable document.

Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES:

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

SOURCE SELECTION INFORMATION – SEE FAR 3.104

Assigned KO: Kenneth C. Bruton Organization or Agency: US Army Contracting Command-Redstone (ACC-R) Telephone: (256) 842-4062 Email: Kenneth.c.bruton.civ@mail.mil

b. Contract Specialist (KS) - The KS acts as an acquisition consultant and serves as liaison between the Army Contracting Command - Redstone Arsenal and the requesting program office.

Assigned KS: Fletcher A. Seldon Telephone: (256) 842-5313 Email: fletcher.a.seldon.civ@mail.mil

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: Howard S. Andrews Telephone: (256) 876-3678 Email: howard.s.andrews.civ@mail.mil

d. Plant Clearance Officer (PLCO) and Government Property Administrator (GPA) - The PLCO/GPA is an authorized representative of the KO, appointed in accordance with agency procedures. The PLCO duties include the responsibility for screening, redistributing, and disposing of property and inventory from a contractor's plant or work site as directed by the contract. The GPA duties include the evaluation of the contractors contract property system via a Property Management System Analysis (PMSA) to ensure compliance with all applicable property clauses.

Title: Ronald Dugger ACC-R PA/PLCO Telephone: (256) 842-7579 Email: ronald.dugger.civ@mail.mil

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s Program Manager and representatives for this contract.

mailto:Kenneth.c.bruton.civ@mail.mil mailto:fletcher.a.seldon.civ@mail.mil mailto:howard.s.andrews.civ@mail.mil mailto:ronald.dugger.civ@mail.mil

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

SOURCE SELECTION INFORMATION – SEE FAR 3.104

a. Program Manager - <Upon award, enter name> Telephone: <Upon award, enter number> Email: <Upon award, enter address>

b. Other Contractor Personnel - <Upon award, enter name or delete these lines if not applicable> Title: <Upon award, enter title> Telephone: <Upon award, enter number> Email: <Upon award, enter address>

4. PERFORMANCE STANDARDS:

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. The Performance Requirements Summary (PSR) Matrix, Appendix D of the Performance Work Statement includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective

Performance Standard Acceptable

Quality Level

(AQL)

Monitoring Method

Non-Mission Capable Supply (NMCS) 4 hours Random Sample Issue Priority Group (IPG) 1 4 hours Random Sample Office of Secretary of Defense (OSD) Joint Chiefs of Staff (JCS) 4 hours Random Sample IPG 2 and IPG 3 End of MRO receipt date Random Sample

Document Identifier Code (DIC) D4 and DIC D6 8 hours Random Sample All other DIC 24 hours Random Sample

Serviceable Processing 4 hours Random Sample Unserviceable Processing 8 hours Random Sample First In-First Out Warehouse Denials < 3% of all issues Random Sample Proper storage/disposal IAW local HazMat Regulations 100% Random Sample

Responsiveness, Quality, and Professionalism 98% User Survey

Approval for Other Direct Cost Consumable Materiel and Non-Consumable Materiel Purchases over $2500.00

100% Random Sample

Contract labor mix is controlled in efficient and effective manner 75% within Wage Determination Categories

Random Sample

Invoices are properly categorized and submitted by CLIN 100% Random Sample

Accountable for all Government Furnished Equipment in Contractor's Possession 100% Inspection Contractor is properly caring for facilities and following OSHA/Army housekeeping standards

100% Inspection

Location, Assets and Property Secured 100% Inspection

Scheduled, unscheduled maintenance/service call repairs are made IAW applicable Technical Manual, Technical Bulletin, Depot Maintenance Work Requirement and Modification Work Order

90% Random Sample

Response to Repairs Service Calls are made in a timely manner 72 hours Random Sample Response to Emergency Calls are made within an acceptable time 1 Hour Random Sample

Submit accurate maintenance and repair reports and are delivered within 2 business days 90% Random Sample

FINAL W31P4Q-20-R-0027 PERFORMANCE REQUIREMENTS SUMMARY (PRS) 09 MARCH 2020

Local and Off-Post Materiel Release Order (MRO) Processing

High Quality Technical Performance

UPON OPTION AWARD ONLY

Receipt Process Standards

Materiel Turn-In

Customer Satisfaction

Facilities, Equipment Accountability and Materiel Security

Warehouse Management

High Quality Technical Performance

Resources

Control of Resources

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

SOURCE SELECTION INFORMATION – SEE FAR 3.104

5. INCENTIVES:

The Government shall use past performance as incentives. Past performance shall be based on exceeding, meeting, or not meeting performance standards.

6. METHODS OF SURVEILLANCE:

Various methods exist to monitor performance. The COR will use the surveillance methods listed below in the administration of this QASP. Regardless of the surveillance method, the COR will always contact the contractor's Project Manager or their duly appointed representative when a defect is identified and inform the contractor of the specifics of the problem. The COR, with assistance from the KS, will be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL. Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

a. PERIODIC INSPECTION. Uses a comprehensive evaluation of selected outputs.

Inspections may be scheduled daily, weekly, monthly, quarterly, or annually or unscheduled, as required.

The following are listed under Warehouse Management:

1. Accountable for all Government Furnished Equipment in contractor's Possession.

2. Contractor is properly caring for facilities and following OSHA/Army housekeeping standards.

3. Location, assets and property secured.

b. USER SURVEY. Combines elements of validated user complaints and random sampling. Random survey is conducted to solicit user satisfaction. May also generate periodic and 100% inspections

The following are listed under Customer Satisfaction:

1. Responsiveness.

2. Quality.

3. Professionalism.

c. RANDOM SAMPLING. Designed to evaluate the outputs of the award requirement by randomly selecting and inspecting a statistically significant sample.

The following are listed under Local and Off-Post Materiel Release Order (MRO) Processing:

1. Non-Mission Capable Supply (NMCS).

2. Issue Priority Group (IPG) 1.

3. Office of Secretary of Defense (OSD) Joint Chiefs of Staff (JCS).

4. IPG 2 and IPG 3.

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

The following are listed under Receipt Process Standards:

5. Document Identifier Code (DIC) D4 and DIC D6.

6. All other DIC.

The following are listed under Materiel Turn-In:

7. Serviceable Processing.

8. Unserviceable Processing.

9. First In-First Out Warehouse Denials.

10. Proper storage/disposal IAW local HazMat Regulations.

The following are listed under Resources:

11. Approval for Other Direct Cost Consumable Materiel and Non-Consumable Materiel Purchases over $2500.00.

12. Contract labor mix is controlled in efficient and effective manner.

13. Invoices are properly categorized and submitted by CLIN.

The following are listed under “UPON OPTION AWARD ONLY”:

14. Scheduled, unscheduled maintenance/service call repairs are made IAW applicable Technical Manual, Technical Bulletin, Depot Maintenance Work Requirement and Modification Work Order.

15. Response to Repairs Service Calls are made in a timely manner.

16. Response to Emergency Calls are made within an acceptable time.

17. Submit accurate maintenance and repair reports and are delivered within 2 business days.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

7. RATINGS:

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

SOURCE SELECTION INFORMATION – SEE FAR 3.104

EXCEPTIONAL:

Performance and deliverables significantly exceeds contract requirements to the Government’s benefit.

Performance delivered with no required re-performance /re-work at least 95% of the time;

problems that are encountered are minor and resolved in a highly effective manner.

SATISFACTORY:

Performance and deliverables meets contractual requirements. Performance delivered with no re-performance/re-work at least 80% of the time;

problems that are encountered are minor and resolved in a satisfactory manner.

UNSATISFACTORY:

Many performance and deliverables do not meet contractual requirements. Substantial problems were encountered and inadequate corrective actions employed.

8. DOCUMENTING PERFORMANCE:

a. ACCEPTABLE PERFORMANCE:

The Government shall document positive performance. Any report may become a part of the supporting documentation for incentive fee, or any contractual action.

b. UNACCEPTABLE PERFORMANCE:

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager. Copies of the CDR shall be furnished to the PA when Government property is involved.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the KO.

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

SOURCE SELECTION INFORMATION – SEE FAR 3.104

9. FREQUENCY OF MEASUREMENT:

a. Frequency of Measurement.

During contract performance, the COR shall take periodic measurements, as specified in the AQL column of the Performance Standards Summary Matrix, and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

10. ISSUE RESOLUTION:

The issue resolution process shall occur through a Government contractual chain of command from the COR, to the KO, and, if necessary, through the AMCOM Acquisition Center channels up to the Head of the Contracting Activity (HCA). Issues shall be addressed and resolved at the lowest level possible; however, all issues having contractual implications or which are beyond a COR’s authority, shall be brought to the immediate attention of the next higher level in the contractual chain of command. The KO and the COR will also notify and seek the advice of the applicable Government Attorney/Advisor on all significant issues that involve potential legal ramifications. Every possible effort shall be made to resolve all issues at the KO level or lower. However, issues may arise that require attention from higher level investigative organizations (e.g., Inspector General, Army Audit Agency, etc.). All appointed officials on this program shall provide full and complete cooperation with any such investigative bodies.

Prepared by: Howard S. Andrews

Signature – Contracting Officer’s Representative (COR) DATE

Reviewed by:<Upon award, complete>

Signature – Contractor Project Manager or representative DATE

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

PERFORMANCE REPORT

1. CONTRACT NUMBER: W31P4Q-21-R-0029

2. Prepared by: Howard S. Andrews, COR

3. Date and time of observation:

4. Observation:

Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.

Signature – Contracting Officer’s Representative DATE

06 January 2021

FINAL

SOURCE SELECTION INFORMATION – SEE FAR 3.104

CONTRACT ACTION REPORT (CAR)

1. Contract Number: W31P4Q-21-R-0029

2. TO: (Contractor Project Manager or representative) <insert name>

3. FROM: Howard S. Andrews, COR

4. Date and time observed discrepancy: <mm/dd/yyyy>

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective Action Plan (CAP):

A written corrective action plan (is / is not) required.

If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of CDR.

The COR may initiate a CAR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects;

anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.

Prepared by: Howard S. Andrews, COR

Signature – Contracting Officer’s Representative DATE

Received by:

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