Exhibit B _ PA031_26 _ Functional Requirement.xlsx
XLSX spreadsheet 97 KB Posted
- Attached to
- PA031-26, Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solut
- Solicitation number
- PE-77023-NONST-2027-000000742
- Issued by
- Gwinnett County, Georgia
About this file
This file is a functional requirements scoring worksheet for Gwinnett County Police Department E911 Communications Division's solicitation for an E911 Community Engagement Solution. The document establishes evaluation criteria organized across two primary worksheets: Sheet 1 containing 47 Information Technology (IT) requirements and Sheet 2 containing 40 Business Requirements focused on survey management, reporting and analysis, and administration compliance. The requirements are designed to be scored differently based on three solution types—Cloud, Hybrid, and On-Premise—with varying point values of 20, 25, and 25 respectively. Each requirement is classified by importance level (High, Medium, Low) with corresponding point values (5, 3, 1), and vendors must select responses from dropdown menus indicating whether the proposed solution fully meets, partially meets, or does not meet each requirement. The maximum available points total 205 for IT requirements and 206 for Business Requirements, with normalized scoring calculations built into the worksheet structure.
Responding vendors must complete specified cells (E, F, G, H) with service provider information, solution type selection, compliance responses, and notes explaining any partially met requirements. The IT requirements encompass auditing and reporting, availability and reliability, security compliance (including SOC 2 Type 2, HIPAA, FedRamp, and encryption standards), supportability, and usability considerations. Business requirements focus on automated survey delivery via multiple channels (SMS, email), customizable survey templates and questions, sentiment analysis capabilities, real-time dashboarding, integration with Centralsquare CAD systems, multilingual support for community languages including Spanish, Korean, and Chinese, and comprehensive reporting with export functionality in Excel, CSV, PDF, and API formats. The worksheet includes mandatory compliance with accessibility standards (Section 508, WCAG 2.1 AA), role-based access control, and system administrator audit capabilities, with failure to complete all three response columns resulting in a zero score for any requirement.
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Other files
| File | Type | Posted |
|---|---|---|
| Exhibit C _ PA031_26 _ Pricing Proposal Respo.xlsx | XLSX spreadsheet | |
| Exhibit A _ PA031_26 _ Security Requirements .pdf | ||
| PA031_26 INV.pdf |
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Scoring Summary- HIDE
| Scoring Summary | Vendor | |||||||||||||||
| Solution Type | CLOUD | |||||||||||||||
| Scoring Total Point Value | 20 | |||||||||||||||
| Worksheet Name | Available Raw Point | Scored Raw Points | Normalized Points | |||||||||||||
| Highs | Mediums | Lows | Max | Highs | Mediums | Lows | Total | Highs | Mediums | Lows | Total | Requirement row range for formulas | ||||
| 5 | 3 | 1 | 5 | First row | Last row | Exception range | ||||||||||
| Functional Requirements Sheet 1 | 160 | 45 | 0 | 205 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Sheet 1 | 4 | 50 | |
| Functional Requirements Sheet 2 | 200 | 6 | 0 | 206 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Sheet 2 | 4 | 500 | |
| TOTAL | 360 | 51 | 0 | 411 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Scoring Summary | Vendor | ||||||||||||||
| Solution Type | HYBRID | ||||||||||||||
| Scoring Total Point Value | 25 | ||||||||||||||
| Worksheet Name | Available Raw Point | Scored Raw Points | Normalized Points | ||||||||||||
| Highs | Mediums | Lows | Max | Highs | Mediums | Lows | Total | Highs | Mediums | Lows | Total | Requirement row range for formulas | |||
| 5 | 3 | 1 | 5 | ||||||||||||
| Functional Requirements Sheet 1 | 160 | 45 | 0 | 205 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Sheet 1 | 4 | 50 |
| Functional Requirements Sheet 2 | 200 | 6 | 0 | 206 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Sheet 2 | 4 | 500 |
| TOTAL | 360 | 51 | 0 | 411 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Scoring Summary | Vendor | |||||||||||||||
| Solution Type | ON-PREMISE | |||||||||||||||
| Scoring Total Point Value | 25 | |||||||||||||||
| Worksheet Name | Available Raw Point | Scored Raw Points | Normalized Points | |||||||||||||
| Highs | Mediums | Lows | Max | Highs | Mediums | Lows | Total | Highs | Mediums | Lows | Total | |||||
| 5 | 3 | 1 | 5 | Requirement row range for formulas | ||||||||||||
| Functional Requirements Sheet 1 | 135 | 30 | 0 | 165 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||||
| Functional Requirements Sheet 2 | 200 | 6 | 0 | 206 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Sheet 1 | 4 | 50 | 11-20 |
| TOTAL | 335 | 36 | 0 | 371 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Sheet 2 | 4 | 200 |
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Functional Requirement Instruct
| 1.1 Completing the Functional Requirements Response Workbook |
| Step 1. Review the instructions on the first worksheet. |
Step 2. Go to each tab/worksheet and enter your service provider in Cell F2 (Default value:"<Enter service provider Name>").
Step 3. Go to each tab/worksheet "Solution" and select the Solution Type from the drop-down options in Cell C2.
(This impacts the scoring and not scoring of solution type specific requirements in the workbook.)
Step 4. Go to each row in each of the worksheets and for each corresponding requirements select the response from columns F, G and H that reflects the current state of the proposed solution.
For any response that indicates "Yes - Partially met" for Availability, the vendor is required to include an explanation in the "Response Notes" Column E.
NOTE: Failure to complete all three response columns for a requirement will result in a score of zero (0) for that functional requirement. Failure to complete the Response Notes for "Partially met" items may also result in a zero or a degraded score. Further, Columns E, F, G and H are the ONLY columns in which the service provider should enter information. All other columns should are for internal use only and must not be altered by the service provider.
Additional detail on the columns in the worksheet is included in the Request for Proposal document.
Note : Light blue cells indicate response cells for the responding service provider.
| Term | Meaning |
| Agency | This refers to the Gwinnett County Police Department E911 Communications Division. |
| Calls for Service | Refers to an incident assigned to public safety or emergency services to respond to and resolve. |
| System Administrator | Refers to Gwinnett County personnel responsible for the configuration of workflows, user management, and support liaison with vendor. |
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DoITS Requirements Sheet 1
| Req. ID | Category | Importance | Requirement | Response Notes | Compliance Response | ||||||||||||||||
| Availability | Compliance Response | ||||||||||||||||||||
| Environment | Compliance Response | ||||||||||||||||||||
| Delivery | Tally | ||||||||||||||||||||
| (H,Full) | Tally | ||||||||||||||||||||
| (H,Part) | Tally | ||||||||||||||||||||
| (H,No) | Tally | ||||||||||||||||||||
| (M,Full) | Tally | ||||||||||||||||||||
| (M,Part) | Tally | ||||||||||||||||||||
| (M,No) | Tally | ||||||||||||||||||||
| (L,Full) | Tally | ||||||||||||||||||||
| (L,Part) | Tally | ||||||||||||||||||||
| (L,No) | Availability score | Environment Score | Total weighted score | Maximum available score | Scorer Comments | Traceability | |||||||||||||||
| SOLUTION TYPE | Service Provider Name <Insert Service Provider Name> | 5 | 2 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | (1,.25,0,0) | ||||||||||
| The proposed solution….... | |||||||||||||||||||||
| IT-1 | Auditing and Reporting | Medium | ... includes the ability to capture and access reporting on usage statistics. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-2 | Auditing and Reporting | High | ... includes and retains audit information based upon configured rules. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-3 | Availability and Reliability | High | ... fits within the County’s disaster recovery and business continuity plans for the organization. The County may require proof prior to final award. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-4 | Availability and Reliability | High | ... includes redundancy and can be deployed without a single point of failure. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-5 | Availability and Reliability | Medium | ... provides a high availability architecture or configuration options to operate as such. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-6 | Availability and Reliability | Medium | ... provides horizontal scalability and redundancy to all levels of the architecture/infrastructure. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-7 | Availability and Reliability | High | ... provides solution and data backups. |
- For on-premise solutions, it provides for full and incremental backups to support a fail-safe backup strategy.
| - For hosted solution, it provides a fail-safe backup. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||||
| IT-8 | Cloud & Hybrid Solution | High | ... is SOC 2 Type 2 compliant. As such the service provider will provide a System and Organization Control (SOC) 2 Type 2 report with an Unqualified opinion prior to final contract award. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-9 | Cloud & Hybrid Solution | High | ... provides Data Security, including safeguards against unauthorized access and disclosure of confidential, sensitive, and personally identifiable information (PII). | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-10 | Cloud & Hybrid Solution | High | ... provides detailed logs of audit events and makes these logs continuously available for ingestion by a security information and event management solution (SIEM) without the need to manually download or transfer data. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-11 | Cloud & Hybrid Solution | Medium | ... is NIST 800-53 Compliant. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-12 | Cloud & Hybrid Solution | Medium | ... is SSAE16 Certified. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-13 | Cloud & Hybrid Solution | Medium | ... enables software updates and patches automatically applied within 30 days for critical updates/patches and immediately for vulnerability with a known exploit. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-14 | Cloud & Hybrid Solution | Medium | ... is compatible with Microsoft DLP. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-15 | Cloud & Hybrid Solution | Medium | ... provides high-availability architecture implementations that support 99.99 uptime or better. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-16 | Cloud & Hybrid Solution | High | ... meets HIPAA Compliance rules and guidelines. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-17 | Cloud & Hybrid Solution | High | ... and service provider(s) guarantee all County owned data is stored within the continental United States of America. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-18 | Compliance | High | ... enables access to custodians of documents subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the rules adopted under it and prohibit unauthorized access. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-19 | Compliance | High | ... is compliant with Section 508 of the Rehabilitation Act of 1973 to provide for accessibility of information technology by the handicapped. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-20 | Compliance | High | ... supports compliance with the State of Georgia Open Records Act (50-18-71 Article 5). | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-21 | Compliance | Medium | ... supports the use and security of digital signatures (as authorized by the Georgia Electronic Signature Act, Title 10 Chapter 5) and should follow the Georgia Uniform Electronic Transactions Act. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-22 | Compliance | High | ... enables compartmentalization of documents identified by their creators as judicial work product, attorney privileged, confidential, personally identifiable information (PII), protected health information (HPI), etc. so that only authorized users may access them and those users are aware of their classification. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-23 | Security | High | ... remote access capabilities are compatible with the existing enterprise remote access solutions (Global Protect and Cisco AnyConnect). | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-24 | Security | High | ... meets the requirement that all service provider personnel and contractors accessing the data are based in the continental United States. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-25 | Security | High | ... enforces unique usernames. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-26 | Security | High | ... does not store authentication credentials or sensitive data in its code. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-27 | Security | High | ... includes an interface for assigning, reporting, certifying, and modifying permissions based on user. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-28 | Security | High | ... meets or exceeds any and all encryption standards for data storage, access, and transmission as outlined in Exhibit A. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-29 | Security | Medium | ... provides file encryption capabilities within the solution and allows storage of data that has been encrypted by other encryption platforms (and continue to maintain those encryption levels). | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-30 | Security | High | ... is certified FedRamp High or StateRamp. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-31 | Security | High | ... provides roles and permissions assigned individually and by group or role. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-32 | Security | High | ... ensures end-to-end encryption of data in transit. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-33 | Security | High | ... ensures end-to-end encryption of data at rest. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-34 | Security | High | ... ensures end-to-end encryption during backup and retrieval. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-35 | Supportability | High | ... has uptime availability that meets or exceed a 99.5% service level to meet County requirements, excluding planned maintenance. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-36 | Supportability | High | ... is configurable. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-37 | Supportability | High | ... does not require a “heavy client” installation on the individual workstations or on-site servers. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-38 | Usability | High | ... provides users with a intuitive user interface that requires no coding experience and requires less than two hours of user training. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-39 | Usability | Medium | ... provides a user interface that uses standard MS Windows-like layout and navigation features. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-40 | Usability | High | ... provides the ability to use and create context sensitive tooltips or other similar online help feature. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-41 | Usability | Medium | ... provides context sensitive Online Help. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-42 | Usability | Medium | ... provides context menus accessible on a right mouse click or other one-step access. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-43 | Usability | High | ... provides a Web-Enabled User Interface. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-44 | Usability | Medium | ... adheres to Usability Design best practices in its construction (e.g., ISO 9241). | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-45 | Usability | Medium | ... includes computer-based training (CBT) or online training modules. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| IT-46 | Usability | High | ... allows all user components to be available to users through one common interface (user does not have to move between applications) to perform their work. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| IT-47 | Useability | High | ... is compatible with multiple browsers including the following ones at a minimum: Edge, Google Chrome, Mozilla Firefox, and Safari. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 205 |
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Business Requirements Sheet
| Req. ID | Category | Importance | Requirement | Response Notes | Compliance Response | ||||||||||||||||
| Availability | Compliance Response | ||||||||||||||||||||
| Environment | Compliance Response | ||||||||||||||||||||
| Delivery | Tally | ||||||||||||||||||||
| (H,Full) | Tally | ||||||||||||||||||||
| (H,Part) | Tally | ||||||||||||||||||||
| (H,No) | Tally | ||||||||||||||||||||
| (M,Full) | Tally | ||||||||||||||||||||
| (M,Part) | Tally | ||||||||||||||||||||
| (M,No) | Tally | ||||||||||||||||||||
| (L,Full) | Tally | ||||||||||||||||||||
| (L,Part) | Tally | ||||||||||||||||||||
| (L,No) | Availability score | Environment Score | Total weighted score | Maximum available score | Scorer Comments | Traceability | |||||||||||||||
| SOLUTION TYPE | <Insert Company Name of Responding vendor> | 5 | 2 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | (1,.25,0,0) | ||||||||||
| The proposed solution….... | |||||||||||||||||||||
| Survey Management | High | …automatically sends surveys following 911 and non-emergency calls for service. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …sends surveys based on agency set configurations. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …allows the agency to determine the call type associated with a survey. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …allows the agency to determine the incident type associated with a citizen survey. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …allows the agency to determine the disposition type associated with a survey. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …allows the agency to determine the timelapse before a survey is sent. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …allows the agency to customize survey questions. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …allows the agency to customize survey response options. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …allows the agency to customize survey templates. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …supports survey delivery via text message (SMS). | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …collects survey comments. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …collects survey compliments. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …collects survey complaints. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …collects survey suggestions. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | High | …integrates with Centralsquare Enterprise Computer Aided Dispatch (CAD) system. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Survey Management | Medium | …supports Gwinnett community languages such as Spanish, Korean, Simplified Chinese and Traditional Chinese. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| Survey Management | High | …prevents duplication of responses through IP filtering, device fingerprinting, or token-based validation. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …conducts sentiment analysis through automated classification of open text responses. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …identifies and links calltaker, call taker supervisor, and shift supervisor to survey. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …automatically sends positive feedback to calltaker. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …automatically sends negative feedback to calltaker supervisor and shift supervisor without notification to calltaker. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …supports real-time dashboarding with charts, heatmaps, and trend lines. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …supports display of real-time feedback and satisfaction scores inside the E911 Communication Center. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …ability to filter and analyze data by date. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | ...ability to filter and analyze data by call type. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | ...ability to filter and analyze data by call taker. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | ...ability to filter and analyze data by shift. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | ...ability to filter and analyze data by team. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …tracks and reports survey participation rates. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …tracks and reports satisfaction scores. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …tracks and reports survey trends. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …tracks and reports complaints. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …tracks and reports positive employee recognition. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …exports reports into Excel. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …exports reports into CSV. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | High | …exports reports into PDF. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Reporting and Analysis | Medium | …exports reports into API endpoints. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| Administration and Compliance | High | …meets WCAG2.1 AA compliance for ADA accessibility. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Administration and Compliance | High | …supports role based access control. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Administration and Compliance | High | …provides system administrators the ability to change roles and associated permissions. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Administration and Compliance | High | …provides management with management specific portal to access all survey and feedback data. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Administration and Compliance | High | …provides system administrators with system activity audit logs. | Select from drop down list | Select from drop down list | Select from drop down list | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 206 |
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File details come from the government source that posted it. Updated .