Exhibit B - 5DC0600 - SA-1B Client Requirements_Redacted.pdf

To:

From:

Subject: Access Center Relocation Requirements

September 2, 2025

Purpose This document outlines essential requirements in anticipation of the relocation of the

Department of State’s Access Center, currently managed by the Accessibility Division (AD) within the Office of Accessibility and Accommodations (OAA). These requirements are critical to sustaining the Center’s mission to provide assistive solutions and reasonable accommodations for access to information and technology for Department employees with disabilities as specifically mandated under Section 508 of the Rehabilitation Act of 1973.

Background and Scope

The Access Center was established on December 3, 2020, under the oversight of the Bureau of

Personnel and Training (PERT)/OAA (formerly GTM). Located at

, the Center provides centralized disability services where employees confidentially test, train, and provide feedback on assistive technology solutions, remotely or in-person, in an environment that mirrors domestic and overseas workspaces. The space also facilitates presentations on potential accommodation solutions for employees to supervisors and colleagues, as well as representational space for external visitors, including international delegations. The 2,400-square-foot facility supports approximately 10 personnel, including

Section 508 staff and assistive technology specialists.

Key Requirements:

Physical Space and Layout

• Minimum of 2,400 sq. ft., including:

o Reception area with front desk o Accessible consultation office with unclassified laptop and desktop access o Division Chief’s office with IT infrastructure o Open assistive technology display area with at least 3 configured workstations for simultaneous demonstrations o Dedicated ergonomic demonstration space, including chairs and fittings o Separate presentation space accommodating the collaboration system o Large conference room (10–12 seats) with dual 55” monitors, AV, and assistive technology demo capability o Kitchen and break area with full amenities

Exhibit B o Secure storage and charging area for assistive technology, scooters, wheelchairs, and knee scooters o Open workspace for at least 7 personnel with laptop/desktop access

(unclassified) o Cubicle or workspace for an assistive technology specialist o Fax/scan/copier capability o Confidential assessment rooms for needs evaluations o ADA-compliant restrooms o Proximity to current or existing OAA office space o Sprinkler and alarm systems installed and operationally connected to emergency response personnel o Dedicated office space for the video captioning team (4–5 personnel), supporting hybrid/remote work while providing collaboration and coordination space o Ergonomic workstation model and storage space for returned ergonomic furniture, coordinated with Disability and Reasonable Accommodations Division

(DRAD)

o Suitable for access and representation of the United States to foreign governments and other international organizations

• The space should be conducive for a quiet, sensory-friendly environment, avoiding noise from construction or parking garages, with independent climate/thermostat control considering equipment and staff. Routine housekeeping and maintenance should be regulated by Department personnel

Information Technology Infrastructure

• Reliable network connectivity compliant with Department and IT security standards

• Support for unclassified laptops and desktops throughout the facility, with docking capability for personnel with Department authorized devices

• Audio Visual (AV) collaboration systems, including a telepresence robot, to support virtual tours, remote training, and in-person demonstrations

• Replication of current hardware/software setup: three workstations with various keyboards, mice, microphones, screen-reader/screen-magnification software, and lighting

• Accessibility software, Section 508 compliance tools, and assistive technology suite fully functional

• Space should allow for both in-person and virtual training sessions, tours, and demonstrations, including at least 10–12 participants per session

Accessibility and Compliance

• Full ADA compliance for all spaces, including wheelchair access and assistive features

• Card-reader access and security protocols consistent with Department and GSA standards

Conclusion The Access Center demonstrates the Department’s enduring manifestation of accommodation mandates, both as an employer and federally funded entity. Continuity of services is essential during relocation. Close coordination with the General Services Administration (GSA) and OAA leadership will be critical to securing a new facility that meets envisioned specifications for the effective efficiency of the future space.