Exhibit_A_-_SOW_Sitecore.pdf
PDF 82 KB Posted
- Attached to
- RFQ #23-207 - Sitecore On-Prem Renewal
- Solicitation number
- 0000031004
- Issued by
- California
About this file
This document is an Exhibit A - Scope of Work for a Sitecore Commercial-Off-The-Shelf (COTS) software renewal and Premier technical support contract between the California Department of Water Resources (DWR) and a Contractor. The contract term expires on May 8, 2025 and includes the provision of a Sitecore support portal with certified technical support during business hours, 24/7 access to the Sitecore Community Forum, and a Documentation Library. The Contractor is responsible for providing software maintenance, including all new versions, upgrades, and patches. DWR is responsible for testing received software deliverables within 30 days to ensure they are working correctly.
The payment terms for this contract are Net 45 days in accordance with Government Code provisions. There are no details provided regarding pricing, set asides, incumbents, funding requirements or sources, or any other additional salient information.
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Other files
| File | Type | Posted |
|---|---|---|
| RFQ_23-207_-_Sitecore_Software_Renewal_Rev._04-12-2024.pdf |
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Text version
Ref# DTS 23-207 Exhibit A
EXHIBIT A
Scope of Work
Sitecore Commercial-Off-The-Shelf (COTS) Software Renewal and Premier Technical Support
A. Scope of Services
1. Contractor will provide Sitecore Commercial-Off-The-Shelf (COTS) On-Prem Software Renewal to the Department of Water Resources (DWR).
2. The term of this support agreement will expire May 8, 2025.
B. State and Contractor Representatives
DWR Representative Name:
Phone:
Email:
Contractor's Representative Name:
Phone:
Email:
Representatives may be changed by written notice.
C. Contractor’s Responsibilities Contractor will provide the Sitecore (COTS) Software Renewal and Premier Technical Support to DWR which includes the following:
1. Support Portal with certified Sitecore technical support during business hours (8am-6pm PST)
2. Sitecore Community Forum, 24x7
3. Documentation Library
4. Software maintenance, including all new versions of Sitecore software, upgrades, and patches.
D. Contractor’s Deliverables
1. Support Portal with certified Sitecore technical support during business hours (8am-6pm PST) [https://support.sitecore.com]
2. Sitecore Community Forum, 24x7
3. Documentation Library which includes technical documentation (PDF), tool downloads, code snippets, reference documents, FAQs, and articles.
https://support.sitecore.com/
Ref# DTS 23-207 Exhibit A
E. Acceptance Criteria
1. DWR will test received software upgrade(s) and/or patch fixes.
2. DWR will have 30 days to test software upgrade(s) and patch fixes to ensure they are working correctly.
F. State Responsibilities
1. DWR will provide certified Sitecore developers to submit support tickets during business hours.
G. Payment
1. Payment terms are Net 45 days in accordance with
Government Code provision.
| B. State and Contractor Representatives |
| C. Contractor’s Responsibilities |
| D. Contractor’s Deliverables |
| E. Acceptance Criteria |
| F. State Responsibilities |
| G. Payment |
File details come from the government source that posted it. Updated .