EUS AoI1_AWACS_ Appendix A.xlsx

XLSX spreadsheet 43 KB Posted Aug 28, 2026

Attached to: Portfolio Acquisition Executive, Medical Digital Solutions, (PAE MDS) End User Services (EUS) Area of Interest Application, Workflow, Adoption, and Change Support (AWACS)
Solicitation number: HT003826SC005-AOI0001
Issued by: Defense Health Agency

About this file

Written by GovTribe AI · Aug 28, 2026

This file is an appendix (Appendix A) to an Area of Interest (AOI) application for the End User Services (EUS) Acquisition, Workflow, Adoption, and Change Support (AWACS) initiative under the Defense Health Agency's Portfolio Acquisition Executive for Medical Digital Solutions (PAE MDS). The solicitation (HT003826SC005-AOI0001) seeks to establish a unified, outcome-based end user services delivery model to support 11 distinct user domains across DHA's health technology ecosystem, including point-of-care clinicians, combat medics, beneficiary portal users, system administrators, biomedical engineers, and IT support personnel. The contract will be awarded as a FAR-based contract (potentially under FAR Part 12) or a Prototype Project Other Transaction Agreement (pOTA) under 10 U.S.C. 4022, with an anticipated 12-month base period plus four 12-month option periods.

The requirement emphasizes flexibility and scalability to accommodate diverse workflows, connectivity constraints, and organizational priorities across different user communities and federal partners, including expansion capabilities for new entities, enterprise workflows (such as MEPCOM), and tailored enablement for components like the National Guard. The solution explicitly excludes direct patient-facing digital engagement, which is reserved for Pillar 8 and future AOIs. The EUS ecosystem is structured around eight integrated service pillars, with this AOI specifically supporting DHA and Military Service staff interactions rather than beneficiary-facing services. The spreadsheet file itself appears to be a supporting document template or data reference for the application process.

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Other files

File	Type	Posted
HT003826SC005-AOI0001_EUS_AWACS_Question_Log.xlsx	XLSX spreadsheet	Sep 10, 2026
EUS_AOI1_AWACS_090926.pdf	PDF	Sep 9, 2026
EUS_AOI1_AWACS.pdf	PDF	Aug 28, 2026
EUS AWACS AOI 1 Appendix B.pdf	PDF	Aug 28, 2026

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Day 1

ID	Day 1 Continuity
1	Receiving account request, ensure all information and prerequisite are met, identifying and assigning user system roles, delivering training, provision account (when applicable access is given by the Government) or submit request to appropriate Solution Provider.
2	Deliver virtual led and onsite training for new and existing staff; role-based and tailored to the specific workflows and responsibilities.
3	Coordinate user assignment and track completion in the Government Learning Management System (LMS).
4	Develop and maintain basic and advanced competency lists aligned to the applicable workflows for each role/position.
5	Develop, manage, and maintain a formal instructor certification program ("train-the-trainer") to certify and recertify subject matter experts and government staff.
6	Develop, update, and maintain computer-based training (CBT), facilitator guides, and other training and adoption materials designed to accommodate different learning styles and levels of computer proficiency.
7	Conduct monthly and annual review of training materials and validation with Government SMEs.
8	Team Responsiveness - Required team arrives to designated site to provide enablement support w/in timeframe allotted from gov't tasking.
9	Conduct impact analysis to workflows and trainings, assess how application changes affect existing operational/clinical workflows, roles, associated enablement/training.

10	Supporting data staging, user access, and management support of production and non-production hosting domains and/or “sandbox(es)”.
11	Develop, update, and maintain optimal enterprise workflows as changes occur and ensure at minimum annual review and validation with Government SMEs
12	Analyze and visualize usage data (E.g. Lights On , Advance, Discern, Splunk, etc.) to monitor, identify, and elevate successes and opportunities with workflow compliance.
13	Track and manage known defects, approved workarounds, configuration changes, adoption impacts and communication of changes.
14	Provide application/functional and technical SME support remotely to address Workflow and Training inquiries within the Government ITSM process.
15	Develop and maintain a comprehensive change management and strategic communications plans, change enablement programs, engagement campaigns to impact stakeholders. Must support a government infrastructure of local super users/peer experts, regional trainers, and local health informatics steering committees, and communities of practice.
16	Conduct surveys to capture experience with training, adoption, change management, communication services as well as product usability and sentiment. at minimum twice a year and after each training session.
17	Develop and distribute materials to staff that support patient portal or other patient-facing applications.
18	Maintain and modernize scheduled and unscheduled downtime notifications.
19	Maintain and modernize Government various SharePoint and End user-centric website (e.g. EHRu, Adoption central, JOMIS Connect, JTS Deployed Medicine Partner Page).
20	Design and execute communication and campaign-style readiness initiatives that ensure the workforce is culturally and operationally prepared for system upgrades before they deploy, eliminating day-one transition shock.
21	Ensure the data collection team includes a baseline task for: "Manage and sustain training program accreditation requirements to ensure clinical staff receive applicable Continuing Medical Education (CME) credits.
22	Ensure the data collection matrix captures the volume of "complex role evaluations" versus "standard account requests.
23	List these specific ServiceNow groups and Visual Task Boards in the baseline data, including the average number of tickets sitting in them at any given time.
24	Document the historical monthly volume of Major Incidents and the average hours spent on MIM bridge calls
25	Document the historical annual frequency and locations of required physical site visits so vendors can accurately build their travel budgets

Current State Execution

Product Family	Task Category	Specific Task / Metric	Annual/Monthly Volume	Current Actual SLA	Current Actual XLA	Notes
DHMSM	Provisioning	Account Request through Provisioning	34041 / year	14 Days		Security clearance validation requires an external government dependency and contributes approximately 1.5 days processing time.
Enterprise	Comms	Downtime Notifications	15/month	1 hour		Current process requires manual posting to three separate SharePoint sites.
DHMSM	Onboarding Time	Current Average Completion Time (Request to Resolution)	101:13 hours			Measured from initial user engagement through submission to Tier 3.
DHMSM		Adoption Materials (DHMSM + DHA)	319 total/ 120 product updates annually	100% Reviewed		120+ products updated and mapped to EHRu annually.
DHMSM	Training	Training Materials (DHMSM + DHA)	1625 total / 165 updates annually
JOMIS	Training	Adoption Materials
JOMIS	Training	Training Materials
DHMSM	Provisioning	List of All Required Roles	275 Current Roles			Roles can be further categorized by track.
DHMSM	Provisioning	Account Modifications	37,922 / year
DHMSM	Provisioning	Training Domain Access Requests	3,383 / year
DHMSM	Provisioning	Account-Related Incidents	9,533 / year
DHMSM	Provisioning	Monthly Workflow / Training Ticket Volume	1,196			April - June 2026
DHMSM	Training	ILT Courses Delivered\| Learners Trained	12,629 / year \| 22,944 / year		96.70%	All trainings are assigned and hosted in JKO.
DHMSM	Training	VILT Sessions Throughput (Courses) \| Learners Trained	4,172 / year \| 12,233 / year		84.00%	All trainings are assigned and hosted in JKO.
DHMSM	Training	CBT Courses Available\| Learners Trained (Unique) \| Average CBT per User	79 \| 101,172 / year \| 2.8			All trainings are assigned and hosted in JKO.
DHA	Training	Non-MTF Account Training	1,115 requests received and completed for CY2025
DHA	Training	Competency Password Updates	52/ year (weekly updates)
DHMSM	Training	User sentiment Survey (twice annually)	Semi Annual

52k responses (August 2025)

35k responses (April 2026)		3.54 (Likert Scale)
	DHMSM	Training	Adoption Events	123
	DHMSM	Training	Train-the-Trainer Certification	305 Trainees
	Enterprise		Share Point Site: Adoption Central \| \| EHRu	110,000 visit annually

~10 web design changes / new pages monthly

JOMIS	Provisioning	List of All Required Roles	24 (OpMed)
JOMIS	Comms	Develop and maintain strategic comms	Annually
JOMIS	Comms	Dashboard Training / Adoption Experience Survey	Monthly and Event Driven
JOMIS	Comms	Maintain distribution plan	Monthly
JOMIS	Comms	Design and execute Enablement Campaign	Annually
JOMIS	Comms	Maintain and execute comms plan	Annually
JOMIS	Comms	Change Enablement Program "What's New" management	Quarterly
JOMIS	Training	Force Multiplier T3 Trainers Trained - BATDOK-J	Quarterly
JOMIS	Training	Full Suite Training and Provisioning Support	Daily
JOMIS	Training	Force Multiplier T3 Trainers Trained - CDP	Quarterly
JOMIS	Training	Force Multiplier T3 Trainers Trained - TBLD	Quarterly
JOMIS	Training	Force Multiplier T3 Trainers Trained - Med HUB	Quarterly
JOMIS	Training	VILT Sessions (Courses) - BATDOK-J	4 / month
JOMIS	Training	VILT Sessions (Courses) - CDP	5 / month
JOMIS	Training	VILT Sessions (Courses) - TBLD	2 / month
JOMIS	Training	VILT Sessions (Courses) - Med HUB	4 / month
JOMIS	Training	VILT / ILT Events & Conferences	25 / month
JOMIS	Training	Globally Integrated / Service Exercises	6 / month
JOMIS	Training	Technical support for exercises	event driven
JOMIS	Training	Logistical support for hardware iso exercises	event driven
JOMIS	SharePoint / Web	Update Central Repository (JOMIS Connect)	Monthly (Curriculum, QRG's)
JOMIS	SharePoint / Web	JTS Deployed Medicine JOMIS Partner Page	Monthly
JOMIS	Training Domain	Management of non-production sandbox environments	Weekly
JOMIS	Defect Management	Incident Report (JIRA) Update and Review	Weekly
JOMIS	Governance	Develop, coordinate, maintain, and finalize the Training Plan and Strategy	Monthly & Event Driven; Annual once finalized
JOMIS	Content Review	Curricula and artifacts	Monthly
JOMIS	Training	JKO LMS System Administration CBT	Annually
JOMIS	Training	Sys Admin Training	3 / month
JOMIS	Workflow Analytics	Workflow Compliance Metrics from Lights On / Advance / Discern	Summary of reports
JOMIS	Competency	Develop and maintain competency requirements aligned with application workflows and user roles	Monthly & Event Driven
JOMIS	Workflow Analytics	Volume	BATDOK -J – 4 workflows

CDP – 20 workflows TBLD – 6 workflows

JOMIS	Content Review	Monthly Content Reviews	All application materials & artifacts
JOMIS	Training Domain	Active Non-Prod / Sandbox Environments	Up to 500 users
JOMIS	Deployment Domain	Active Prod Environment Management	event driven
JOMIS	LMS	LMS Assignment / Completion	1 TBLD JKO CBT (Annually)
JOMIS	LMS	LMS Assignment / Completion	19 CDP JKO CBTs (Bi-Annually)
DHMSM	Training Quality	Training Material Acceptance Rate	218 (out of 232)	94%
DHMSM	Competency	Competency List Aligned to Workflow	54 Competencies	100% Reviewed Annually
DHMSM	Workflows	Enterprise Workflows	803 (1DoD - Garrison MHS GENESIS)

130 (2DoD - OpMed MHS GENESIS)

31 workflow updates annually

DHMSM	Workflow Optimization	Conduct impact analysis to workflows and trainings	30 \|13 (2025\|2026)
DHMSM	Training Domain	Active Non-Prod / Sandbox Environments	3 total domains - T0630, A0630, and S0630; 585 tickets submitted for CY2025	98%		GSC bridge line support is currently available Monday - Friday, 0800 - 1700 CT.
DHMSM	Workflow Analytics	Workflow Compliance Metrics from Lights On / Advance / Discern	Compliance Metrics (Lights On / Advance/Discern)	NLT 5th Business Day	4.2 / 5.0	Requires data pulls from Cerner Lights On, Discern and Cerner Advance.
DHMSM	Defect Management	Known Defects Backlog	99 per year			Defects currently in open status as of August 2026.
DHMSM	Defect Management	Average Days Open	188 days
DHMSM	SharePoint / Web	SharePoint: EHRu	2005 (unique users)
DHMSM	Governance	Cadence and Material Volume for JSaAB	276 Config Changes / Yr	100% Submission	88%	Includes UIS slide development and executive briefs.
DHMSM	Governance	Change Requests Analyzed	1,478 (FY26 Q1-Q3)
DHMSM	Content Development / Comms	Tip Sheets	12 released per month (158 / year baseline)	7–10 Days	94%	Requires clinical SME review and annual template updates (250+ files).
DHMSM	Content Development / Comms	User Guides & Workflow Manuals	30+ in-progress; ~15 / year released	Compliant	94%	Requires multi-specialty clinical stakeholder sign-off.
DHMSM	Content Development / Comms	Flashes & Urgent System Alerts	35 urgent alerts / year	< 30 Minutes	N/A	Event-driven; impacts 10,600+ DoD and VA positions across enclaves.
DHMSM	Content Development / Comms	Info Papers & One-Pagers	10–12 / year	3–5 Days	4.5 / 5.0	Tailored for senior leadership and MTF executive briefs.
DHMSM	Content Development / Comms	EUE Weekly Updates (Email & PDF)	4–5 / month (50+ / year)	100% On-Time	4.5 / 5.0	Centralized, single authoritative source for enterprise changes.
DHMSM	Content Development / Comms	MHS GENESIS Announcement Tool Posts	3 / month (average)	< 24 Hours	N/A	In-app system notifications within Cerner/Millennium.
DHMSM	Content Development / Comms	Teams Announcements & Notifications	2 / month (average)	Compliant	83%	Posted directly to 16+ Communities of Practice (13.3K members).
DHMSM	Content Development / Comms	User Impact Series (UIS) Slide Decks	4–5 / month (50+ sessions / year)	100% Executed	4.6 / 5.0	Communicates 1,107 config changes/yr (366 high-impact); 1,612 avg monthly attendees.
DHMSM	Content Development / Comms	Patient Education & Portal Guides (Day 1 #17)	12 / year	14–21 Days	4.2 / 5.0 CSAT	Requires DHA Comms & Clinical SME sign-off; distributed via MTFs & portal.
JOMIS	Governance / Content Review	JSaAB & OpMed Governance Packages (Day 1 #20)	276 Config Changes / yr (38 Content Reviews)	3–5 Days	88%	Supports JSaAB and OpMed functional/technical governance; requires multi-service consensus.
DHA	Issue Resolution	Ticket Queue Management	Training Queue - 75 tickets for CY2025	96% of tickets have initial response or acknowledgement within 24 hours		Tickets may come in over the weekend or outside of business hours.

JOMIS Raw Metrics

Tracker: Metrics
								Jan-26			Feb-26			Mar-26			Apr-26			May-26			Jun-26
Metric Name	WBS Element	Status	Health	Category	Unit of Measure	Description	Escalation Flag	Baseline	Target	Actual	Baseline	Target	Actual	Baseline	Target	Actual	Baseline	Target	Actual	Baseline	Target	Actual	Baseline	Target	Actual
MedHUB
14. Number of Total Users	J.1.8 Training	Open	On-Track	Usage	Integer (Whole)	This data represents the 'Total Number of CustomerX Pod2 JOMIS Products New Users Trained'.		135	135	135	50	50	50	311	311	311	94	94	94	144	144	144	322	322	322
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).		135	135	135	50	50	50	306	306	306	94	94	94	144	144	144	322	322	322
20. Number of Trainers Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of trainers trained (train-the-trainer paradigm).		0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
21. Number of Sites Training Completed	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of sites that training has been completed within a specific organization. (See comment in Actual column for a breakdown of training completed within specific organization (i.e., unit, command, etc.)		3	3	3	4	4	4	4	4	4	4	4	4	11	11	11	13	13	13
10. Deployments	J.1.12.4 Site Activation	Open	On-Track	Delivery	Integer (Whole)	The number of software deployments and the frequency of releases, including minimum viable products and minimum viable change requests.		0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Care Delivery Platform (CDP)
14. Number of Total Users	J.1.8 Training	Open	On-Track	Usage	Integer (Whole)	This data represents the 'Total Number of CustomerX Pod2 JOMIS Products New Users Trained'.		155	155	155	54	54	54	79	79	79	225	225	225	302	302	302	266	266	266
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).		155	155	155	54	54	54	79	79	79	225	225	225	302	302	302	266	266	266
20. Number of Trainers Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of trainers trained (train-the-trainer paradigm).		0	0	0	0	0	0	12	12	12	0	0	0	0	0	0	0	0	0
21. Number of Sites Training Completed	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of sites that training has been completed within a specific organization. (See comment in Actual column for a breakdown of training completed within specific organization (i.e., unit, command, etc.)		3	3	3	5	5	5	4	4	4	5	5	5	10	10	10	11	11	11
10. Deployments	J.1.12.4 Site Activation	Open	On-Track	Delivery	Integer (Whole)	The number of software deployments and the frequency of releases, including minimum viable products and minimum viable change requests.		0	2	0	0	0	2	4	4	4	2	2	1	2	2	4	0	0	0

																								15
																								10
Battlefield Assisted Trauma Distributed Observation Kit-Joint (BATDOK-J)
14. Number of Total Users	J.1.8 Training	Open	On-Track	Usage	Integer (Whole)	This data represents the 'Total Number of CustomerX Pod2 JOMIS Products New Users Trained'.	82	82	82	20	20	20	637	637	637	128	128	128	134	134	134	221	221	221
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).	82	82	82	20	20	20	637	637	637	128	128	128	134	134	134	221	221	221
20. Number of Trainers Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of trainers trained (train-the-trainer paradigm).	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
21. Number of Sites Training Completed	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of sites that training has been completed within a specific organization. (See comment in Actual column for a breakdown of training completed within specific organization (i.e., unit, command, etc.)	3	3	3	2	2	2	3	3	3	4	4	4	6	6	6	6	6	6
10. Deployments	J.1.12.4 Site Activation	Open	On-Track	Delivery	Integer (Whole)	The number of software deployments and the frequency of releases, including minimum viable products and minimum viable change requests.	1	2	1	3	3	4	3	3	4	4	4	6	3	3	4	3	3	4
Critical Clinical Data Completeness
Patient Handoff Completeness
Battlefield Assisted Trauma Distributed Observation Kit-Joint iPhone Operating System (BATDOK-J iOS)
14. Number of Total Users	J.1.8 Training	Open	On-Track	Usage	Integer (Whole)	This data represents the 'Total Number of CustomerX Pod2 JOMIS Products New Users Trained'.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
20. Number of Trainers Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of trainers trained (train-the-trainer paradigm).	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
21. Number of Sites Training Completed	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of sites that training has been completed within a specific organization. (See comment in Actual column for a breakdown of training completed within specific organization (i.e., unit, command, etc.)	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
10. Deployments	J.1.12.4 Site Activation	Open	On-Track	Delivery	Integer (Whole)	The number of software deployments and the frequency of releases, including minimum viable products and minimum viable change requests.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Critical Clinical Data Completeness
Patient Handoff Completeness
Health Care Delivery (HCD)

(CDP & BATDOK-J combined)

14. Number of Total Users	J.1.8 Training	Open	On-Track	Usage	Integer (Whole)	This data represents the 'Total Number of CustomerX Pod2 JOMIS Products New Users Trained'.	220	220	220	54	54	54	716	716	716	263	263	263	312	312	312	0	0	0
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).	220	220	220	54	54	54	716	716	716	263	263	263	312	312	312	0	0	0
20. Number of Trainers Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of trainers trained (train-the-trainer paradigm).	0	0	0	0	0	0	12	12	12	0	0	0	0	0	0	0	0	0
21. Number of Sites Training Completed	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of sites that training has been completed within a specific organization. (See comment in Actual column for a breakdown of training completed within specific organization (i.e., unit, command, etc.)	4	4	4	5	5	5	7	7	7	6	6	6	14	14	14	0	0	0
10. Deployments	J.1.12.4 Site Activation	Open	On-Track	Delivery	Integer (Whole)	The number of software deployments and the frequency of releases, including minimum viable products and minimum viable change requests.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Theater Blood Mobile (TBLD-M)
14. Number of Total Users	J.1.8 Training	Open	On-Track	Usage	Integer (Whole)	This data represents the 'Total Number of CustomerX Pod2 JOMIS Products New Users Trained'.	12	12	12	44	44	44	315	315	315	293	293	293	88	88	88	198	198	198
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).	12	12	12	44	44	44	315	315	315	293	293	293	88	88	88	198	198	198
20. Number of Trainers Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of trainers trained (train-the-trainer paradigm).	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
21. Number of Sites Training Completed	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of sites that training has been completed within a specific organization. (See comment in Actual column for a breakdown of training completed within specific organization (i.e., unit, command, etc.)	1	1	1	3	3	3	4	4	4	4	4	4	5	5	5	5	5	5
10. Deployments	J.1.12.4 Site Activation	Open	On-Track	Delivery	Integer (Whole)	The number of software deployments and the frequency of releases, including minimum viable products and minimum viable change requests.	0	0	0	0	0	0	2	2	2	0	0	0	0	0	0	1	1	1
Enterprise
15. Number of User Stories Completed	J.1.4 Program Management	Open	On-Track	Delivery	Integer (Whole)	This data represents planned vs. actual sprint tasks completed.	0	93	125	112	112	130	84	84	102	75	75	183	134	134	190	82	82	128
16 Velocity	J.1.4 Program Management	Open	On-Track	Delivery	Integer (Whole)	This data represents the average number of IMS tasks completed within each two week sprint	0	46.5	63	56	56	65	42	42	51	38	38	92	67	67	95	41	41	64
17. Story Completion Rate	J.1.4 Program Management	Open	On-Track	Delivery	Number (Percentage)	Percentage planned vs. actual workstream IMS tasks completed.	0	100	100	0	100	100	0	100	100	0	100	100	0	100	100	100	100	100
18. Cycle Time / Throughput	J.1.4 Program Management	Open	On-Track	Delivery	Number (Weeks)	The average number of days taken to complete a User Story, from development start to deployment.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
19. Globally Integrated Exercise Support (IPC, MPC, FPC/MESL, and Execution)		Open	On-Track	Delivery	Number (Month)	Total GIE planning and execution for exercises supported
20. Service Exercise Support		Open	On-Track	Delivery	Number (Month)	Total service exercises supported
HCD Event Support		Open	On-Track	Delivery	Number (Month)	Total intake events & conferences supported
User Experience / Satisfaction
Air Force
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).			431			252			334			317			368			378

Navy
19. Number of Users Trained	J.1.8 Training	Open	On-Track	Delivery	Integer (Whole)	Number of end users trained for the following Training Events. (See comment in Actual column for breakdown of end users trained at each site).	100	28	32	1	45	4

JOMIS Growth Drivers

1	Events supported per month:
	a	Virtual: 15 per month (includes 3x per week training sessions)
	b	In Person: 10 per month

2	Exercises supported per month:
	a	Globally Integrated Exercises – 5 per month (includes IPC, MPC, FPC/MESL, and Execution for JS GIE exercises – support for intake, med planning for events, logistics)
	b	Service Exercises – Currently support 1 per month, anticipate increase once suite rolls out = 2 per month

3	Growth Drivers (Product support leads to increased User Growth which leads to increased Technical/Functional support growth)
	a	MEDHUB	Increased user reporting and workflow activity upon adoption of HCD suite
	b	HCD Suite	Expansion to support service adoption and enablement for exercises, operational assessments, operational sustainment

File details come from the government source that posted it. Updated Aug 31, 2026.