ESBD_File_347913_Exhibit_G_Scope of Work Vehicle Service Parts and Repairs.pdf

TRANSIT VEHICLE SERVICE REPAIR AND PARTS

Scope of Work

The required services to be provided various repairs and service and parts for transit vehicles.

SERVICES:

Work shall include but not be limited to:

1. The Contractor shall be able to service various vehicle makes and models.

2. The Contractor shall provide diagnostic services and repairs including gathering information regarding the vehicle, inspecting the vehicle, diagnosing necessary repairs and providing a complete write up for review before repairs are started.

3. The Contractor shall provide the general repair services such as but not limited to:

• Clearing check engine lights

• Replace throttle body

• Fuel pressure lines

• Power steering

• Hydro brakes

PARTS:

All parts furnished under this contract shall be new and genuine manufacturer’s recommended or authorized replacement parts. If conditions warrant, the Contractor shall repair or replace items as identified below and at Contractor’s expense. Use of manufacturer rebuilt parts may be authorized by DSSLC on a case by case basis provided each part is warranted for the same period and under the same conditions as the new part. Use of used parts is strictly prohibited.

Parts may include but not limited to:

• Rear view mirrors

• Side view mirrors

• Alternator

• Starters

BILLING:

The Contractor shall provide a detailed and itemized bill on service and repair work for each job. The Contractor’s invoice shall contain contact information, quote number, labor hours, labor hourly rates, detailed parts list, parts price, total price, dates work performed, building number and description of work performed. VIN number, make and model of vehicle, mileage included on invoices.

The contractor shall provide the specified service requirements in accordance with all federal, state, and local applicable laws, standards, and regulations necessary to perform the services.

Prior to any work commencing, Contractor will provide an estimate. Estimate shall include the following:

• Make and model of the vehicle

• License plate number; VIN number

• Fuel level

• Itemized list of description of work to be performed

• Estimated number of hours per task

• Itemized list of parts

• Length of time to successfully complete the services described, and if applicable, any recommendations for future repair

Qualifications Contractor must:

• Provide a trained crew that is knowledgeable and skilled.

Vendor requirements

• Provide all labor, materials, parts, and equipment necessary to meet requirements of the specified services throughout the term of the contract.

• Provide a primary point of contact.

• Provide personnel to perform various duties as directed by the designated the Support

Services Director.

• Sign in at that Security Gate upon every visit to the campus and comply with any and all rules and safety requirements set forth the facility or other Federal. State, and local laws or ordinances and permits, while on campus.

Training for Contractor Employees

• All Contractor employees, and Subcontractor’s employees, if applicable, assigned to perform the services must be trained and experienced in the type of work to be performed.

• The Contractor shall provide adequate training to all personnel assigned to perform the services on the roles, responsibilities, and technical aspects of the work.

Pricing Information:

• Prices offered, must be firm, fixed prices for the term of the Purchase Order.

• The unit prices must include all Solicitation requirements, including, but not limited to, labor, equipment, materials, supplies, and all related expenses.

Service Location:

Denton State Supported Living Center 3980 State School Rd. Denton, Texas, 76210

Term of contract: 09/01/2023 to 08/31/2024

Hours and Days Services are to be Performed:

Services shall be performed during Denton State Supported Living Center regular business hours: 8 a.m. to 5 p.m., Monday through Friday, except for state holidays. A list of state holidays can be found here: http://www.hr.sao.texas.gov/Holidays/.

Service Calls, Call Backs, Unperformed Service:

The Contractor shall answer all calls in the allotted times below. If the Contractor does not answer in the allotted time below, DSSLC may choose to engage other parties to answer the call. The contractor shall absorb any differences in cost if the state engages another party to respond to a call.

• Non-emergency service call (within twenty-four (24) business hours of notification or an agreeable time that is acceptable to DSSLC Maintenance Department.

• Emergency service call (Within four (4) business hours of notification.

• Entrapment service call (Within one and a half (1.5) hours of notification.

If services/goods have not been received to a satisfactory resolution, payment may be withheld until services/goods are received and comply with this scope of work.

Emergency option to extend services:

The Contractor shall also agree that DSSLC may require continued performance, beyond the initial term or a renewal contract term, of any of the herein described services at the rates specified at the awarded time. This option may be exercised more than once, but the total http://www.hr.sao.texas.gov/Holidays/ extension of performance shall not exceed one hundred twenty (120) calendar days. Such extension of services shall be subject to all specifications and terms and conditions of the contract resulting from the awarded procurement.