ESBD_File_344116_RFP730-24015 Addendum 1 -QA.docx
DOCX document 19 KB Posted
- Attached to
- RFP730-24015 Crisis Communications 2023
- Solicitation number
- RFP730-24015
- Issued by
- Harris County, Houston City, Texas
About this file
This document is an addendum to a Request for Proposal (RFP) issued by the University of Houston System for crisis communication services. The RFP, titled "RFP730-24015 Crisis Communications 2023", is seeking a vendor to provide strategic communication support to manage serious and emerging issues across the University of Houston System, including the Office of the Chancellor/President.
The addendum provides responses to questions submitted by potential bidders, covering topics such as the target participants and logistics for the required media training sessions, the University's preferences for pricing structures, the scope of services across the University system, and the key challenges and goals the University is looking to address through this contract. The contract is intended to be a system-wide master services agreement that can be activated as needed in response to unexpected events or developing situations. The initial contract term is three years, with potential renewal options based on the results of services performed and overall satisfaction with the supplier.
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| File | Type | Posted |
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| ESBD_File_344116_Exhibits.zip | ZIP file | |
| ESBD_File_344116_RFP730-24015 Crisis Communication - Final.docx | DOCX document |
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RFP730-24015 Crisis Communication Addendum 1 - All Questions and Answers
1.Media Training Session Details: We are not requesting a media training session. The RFP states “As part of this RFP, the University requests recommendations for issue/event reporting and escalation and a training session on crisis leadership.”
- Could you please provide more details regarding the media training sessions mentioned in the proposal? Specifically, we are interested in understanding who the primary target participants are for these sessions. Are they intended exclusively for top-level executives and subject matter experts, or are other staff members also eligible? The participants for this session would be our core and extended crisis management team which consists of our top level executives.
- What is the anticipated number of participants per training session? We envision one session with approximately 13 participants.
- Is there a limit to how many individuals can be accommodated in a single session?
2. Incumbent Firm Information:
- Is there an incumbent firm currently providing similar services? If so, could you share any insights or specific areas of improvement you are looking for with a new service provider? There is not an incumbent firm.
3. Pricing Structure Preferences:
1.1 - How would you like to see the pricing structure for the services outlined in the RFP? Are you looking for a fixed-price contract, time-and-materials, or another pricing model? This is outlined in Section 6.4 SERVICE FEES AND EXPENSES of the RFP.
4. Scope of Services Across the University System:
- Is the scope of this contract for the University of Houston System as a whole, or is it specifically targeting a particular school or department within the University system? The primary scope is for the University of Houston.
5. Key Challenges and Goals:
- Could you elaborate on the key challenges and goals that the University of Houston System is aiming to address through this contract? We are looking for discussion of best practices that test risk level awareness of administration and an understanding of expectations from them. We are looking for a risk assessment or post incident review as a means of overall preparedness for future responses. As the RFP outlines, “The selected Supplier(s) will be available to UHMARCOM, UHS universities on an as-needed basis. This will be a systemwide master services agreement enabling UHS leadership to activate the contract(s) and its pre-determined terms in response to an unexpected event or developing situation that requires a strategically communicated response.
6. Contract Length and Renewal Process:
- Regarding the potential renewal options after the initial three-year term, what criteria will be used to evaluate whether to renew the contract? Results of services performed and overall satisfaction with supplier and responsiveness.
7. Collaboration and Coordination:
- How does the University envision the collaboration and coordination between your internal teams and the selected vendor? Coordination with the selected vendor will occur primarily with the Vice President of Marketing and Communications in consultation with the General Counsel of the University.
8. Crisis Communication Situations:
- Could you provide examples of typical crisis communication situations or scenarios that the vendor might be expected to handle? These are outlined in the RFP in section 6.2 Services to be Performed.
9. HUB Subcontracting Plan Clarification:
- Can you provide more details on the expectations and requirements for the HUB Subcontracting Plan? Is our status as a HUB-certified business sufficient to exempt us from meeting the subcontracting requirements outlined in the RFP?
The HSP must be filled out regardless. Please see the HSP for instructions on how to fill out the HSP. For instructions on how to complete a HSP visit http://www.uh.edu/huband select the RESOURCE link from the home page. For a listing of minority, veteran and women owned trade organizations visit http://comptroller.texas.gov/procurement/prog/hub/mwb-links-1/
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