ESBD_File_330266_Exhibit_2 Warranty_Resolution HHS0013787 Lubbock.docx
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- Attached to
- HHS0013787v2 Groceries Lubbock SSLC
- Solicitation number
- HHS0013787v2
- Issued by
- Harris County, Texas
About this file
This document is a Warranty and Complaint Resolution Form for a procurement of local groceries for the Lubbock State Supported Living Center (SSLC) issued by the Texas Health and Human Services Commission (HHSC). The contract term is September 01, 2023 through August 31, 2023, with possible renewals. The contractor guarantees that the delivered products will comply with all contractual requirements and agrees to resolve any complaints received on the local groceries in a timely manner, within 90 days. As part of the complaint resolution process, the contractor will provide a point of contact, conduct a cause and effect analysis, take corrective and preventive actions, and offer reimbursement or product replacement if agreed to by HHSC. The contractor will be responsible for associated costs, including storage, HHSC employee time, sampling and testing, and shipping. If any delivered product is found to be non-specification, the entire shipment will be reimbursed or replaced by the vendor. Unacceptable response, resolution, or not meeting required time frames will result in vendor tracking and discontinuation of HHSC food awards.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of Groceries Lubbock SSLC
IFB: 529-HHS0013787
September 01, 2023 through August 31, 2023, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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