ESBD_570288_1792517341168_Solicitation Synopsis - RFCSP 26-098 UDE .pdf
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- Solicitation number
- 6100019771
- Issued by
- Texas
About this file
This is a Solicitation Synopsis for Request for Competitive Sealed Proposals (RFCSP) 26-098 issued by the State of Texas for a Unified Digital Experience (UDE) project. The solicitation seeks proposals for the development and implementation of a comprehensive digital experience platform designed to modernize and unify the state's digital services delivery. The project encompasses the design, development, deployment, and ongoing support of integrated digital solutions to enhance user experience across multiple state agencies and touchpoints. Proposals are due on the date specified in the solicitation document, with evaluation and award anticipated following the competitive sealed proposal process. The contract term will be established upon award, with potential renewal options to be determined based on performance and agency needs.
The solicitation is open to qualified vendors meeting the state's technical and business requirements. Pricing will be submitted as part of the competitive proposal evaluation, with costs assessed based on the scope of work and deliverables outlined in the solicitation documents. The project may include set-asides for small or historically underutilized businesses as determined by state procurement policies. Funding for this initiative is allocated through state budget appropriations, with specific amounts and sources detailed in the complete solicitation package. Interested bidders should review all solicitation documents, attend any scheduled bidder conferences, and comply with all submission requirements and deadlines established by the State of Texas for this competitive process.
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ADVERTISEMENT INFORMATION ONLY
Solicitation Type and Name: Request for Competitive Sealed Proposals - Unified Digital Experience (UDE)
Solicitation Number: RFCSP 26-098; RFx 6100019771
Description: The City of San Antonio’s Information Technology Services Department is seeking proposals for a long-term Unified Digital Experience (UDE) that is a single, unified digital entry point through which residents can identify and access services across the City and all SmartSA Partner agencies. Rather than navigating multiple agency websites independently, residents will be guided to the correct service, provided contextual information, and directed toward completing a service interaction. This covers services such as starting a business, setting up utilities, applying for permits, accessing transit, and similar services beyond the scope of 311 reporting.
Applicable Product Categories: 92064 System Implementation and Engineering Services
Date Issued: October 20, 2026 Due Date & Time: November 19, 2026, 11:00 a.m. Central Time
Pre-Submittal Conference: The Pre-Submittal Conference will be held at 2:00 p.m., Central Time, on October 26, 2026, via WebEx. Attendance at the Pre-Submittal Conference is optional, but highly encouraged.
Respondents may call the toll-free number listed below and enter the access code to participate on the day of the conference.
Dial-In Number: 1-415-655-0001 | Access Code: 2342 806 5947| Meeting Password: COSA
Join from the meeting link:
https://sanantonio.webex.com/sanantonio/j.php?MTID=m2865f2db626a7bd0f7139b09074f2fae
Evaluation Committee Voting Members:
Marshall Ramsey, Chief Information Officer, Information Technology Services Department Paula Stallcup, Customer Service Director, Customer Service and 311 Kevin Goodwin, CTO / Deputy Director, Information Technology Services Department Matthew Reat, Senior IT Manager – Emerging Technology Team, Information Technology Services Department Geoffrey Urbach, Product and Partnerships Lead – Emerging Technology, Information Technology Services Department Evan O’Mahoney, Chief Information Officer, CPS Energy Mark Gager, Chief Information Officer, Bexar County Robert Pina, VP Chief Information Officer, San Antonio Water System https://sanantonio.webex.com/sanantonio/j.php?MTID=m2865f2db626a7bd0f7139b09074f2fae
Pursuant to Section 011 – Restriction on Communications and in accordance with and as authorized by Section 2-61 of the City Code, the following restrictions on communications apply to this solicitation: Respondents are prohibited from contacting 1) City officials, as defined by §2-62 of the City Code of the City of San Antonio, regarding the RFCSP or proposal from the time the RFCSP has been released until the contract is posted for consideration as an agenda item during a meeting designated as an A session; and 2) City employees from the time the RFCSP has been released until the contract is approved at a City Council “A” session.
Exceptions to the Restrictions on Communications:
Respondents may submit written questions concerning this RFCSP to the Staff Contact Person listed below until 4:00 p.m., Central Time, on October 29, 2026. Questions received after the stated deadline will not be answered. All questions shall be sent by e-mail. Questions submitted and the City’s responses will be posted with this solicitation.
Karla Holten, Procurement Specialist III City of San Antonio, Finance Department – Procurement Division karla.holten@sanantonio.gov
To view this solicitation, go to the SAePS portal; https://supplierservice.sanantonio.gov/irj/portal If you have not completed the City’s SAePS Vendor Registration, you must do so in order to view the solicitation and submit a response. Once you have logged on to the SAePS portal, click on “My Bids” (first), if not viewable then click “Other Bids” (to view all already published competitive bids). Vendor Guides & Support can be accessed from this link:
https://www.sa.gov/Directory/Departments/Finance/About/Divisions/Procurement/Resources/Guides- Support
TO REGISTER: You will need to complete the vendor registration by accessing the SAePS Vendor Registration at https://www.sa.gov/Directory/Departments/Finance/About/Divisions/Procurement/Become-a-Vendor.
Questions regarding registration may be submitted to Vendor Support at (210) 207-0118 or by email at vendors@sanantonio.gov with “SAePS Portal” on the subject line so this can be expedited.
mailto:karla.holten@sanantonio.gov https://supplierservice.sanantonio.gov/irj/portal https://www.sa.gov/Directory/Departments/Finance/About/Divisions/Procurement/Resources/Guides-Support https://www.sa.gov/Directory/Departments/Finance/About/Divisions/Procurement/Resources/Guides-Support https://www.sa.gov/Directory/Departments/Finance/About/Divisions/Procurement/Become-a-Vendor mailto:vendors@sanantonio.gov
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