Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 711 (Voice) or 1-800-735-2989 (TTY). Igualdad de oportunidades de Empleo/Programas. Equipo auxiliar y servicios de apoyo están disponibles para personas con discapacidad al ser requeridos. Relay Texas: 711 (Voz) o 1-800-735-2989 (TTY) Este documento contiene información importante sobre los requisitos, los derechos, las determinaciones y las responsabilidades del acceso a los servicios del sistema de la fuerza laboral. Hay disponibles servicios de idioma, incluida la interpretación y la traducción de documentos, sin ningún costo y a solicitud.Funded by all or in part of, the Department of Labor/ETA WIOA Formula Grants and Wagner-Peyser; the Department of Health and Human Services TANF and Child Care Development Fund; and the Food and Nutrition Service SNAP Employment & Training.

FY26010RFQuote

Brand Ambassadors Program

I. Introduction:

Workforce Solutions Borderplex (WSB) is a regional government entity and non-profit organization established to act as an arm of the State of Texas to carry out the governmental functions of workforce development. WSB is certified by the Texas Workforce Commission as the local workforce development board for the six counties of far West Texas—Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, and Presidio—encompassed within the Workforce region. WSB's functions include overseeing integrated workforce training, education, and related services and programs for the area.

WSB provides a wide range of assistance to job seekers, including youth, underemployed, unemployed, and displaced workers, in the six-county region along the U.S.-Mexico border from El Paso to the east of Presidio County. Services include, but are not limited to, job search activities, career counseling, training assistance, job preparation activities, placement assistance, and access to technology resources. WSB also assists qualifying families who require childcare to work, attend school, or receive training by providing childcare subsidies. In addition, WSB assists employers with services including assessment, pre-screening, recruitment screening, and testing.

II. Project Overview:

Workforce Solutions Borderplex (WSB) is committed to evolving from a systems-based service model to a solutions-focused experience. Central to this evolution is ensuring that every customer interaction is clear, human, guided, and consistent across all locations and programs.

To support this commitment, WSB is establishing the Brand Ambassadors Program: a network of embedded Solutions Guides who reinforce WSB's communication standards, support staff in delivering consistent customer experiences, and bridge the gap between the services WSB offers and the solutions customers experience.

WSB is seeking quotes from qualified agencies and/or individuals to fill the Solutions Guide contractor role(s) beginning September 21, 2026, or the date of execution of the contract by all parties.

III. Anticipated Contract Structure:

WSB anticipates entering into an independent contractor or agency agreement for the Solutions Guide contractor role(s). The engagement is expected to be part-time, with hours and schedule to be negotiated based on WSB's operational needs and the selected contractor's proposed approach.

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 711 (Voice) or 1-800-735-2989 (TTY). Igualdad de oportunidades de Empleo/Programas. Equipo auxiliar y servicios de apoyo están disponibles para personas con discapacidad al ser requeridos. Relay Texas: 711 (Voz) o 1-800-735-2989 (TTY) Este documento contiene información importante sobre los requisitos, los derechos, las determinaciones y las responsabilidades del acceso a los servicios del sistema de la fuerza laboral. Hay disponibles servicios de idioma, incluida la interpretación y la traducción de documentos, sin ningún costo y a solicitud.Funded by all or in part of, the Department of Labor/ETA WIOA Formula Grants and Wagner-Peyser; the Department of Health and Human Services TANF and Child Care Development Fund; and the Food and Nutrition Service SNAP Employment & Training.

The initial contract period is anticipated to begin on or about September 14, 2026, and continue through September 30, 2027, with two one-year renewal options beginning at the start of WSB's next fiscal year on October 1, 2027, subject to funding availability, performance, and continued need.

Travel between WSB service locations locally and in the Rural Area will be required. The selected contractor(s) must be able to travel throughout the assigned WSB locations as needed.

The contractor(s) will report to the WSB Communications Department, with oversight from the Chief Executive Officer as needed.

This is not an employment arrangement. The selected contractor(s) will serve in a professional advisory and ambassadorship capacity embedded within WSB operations. Solutions Guides are not supervisors, compliance officers, or staff evaluators.

IV. Scope of Work:

The Solutions Guide contractor(s) will be responsible for supporting WSB staff and locations across four core areas:

Clarity in Communication

• Support staff in sharing information in a way that is simple, accessible, and focused on the customer's next step

• Identify and flag instances where messaging is unclear, overly complex, or inconsistent

• Assist in refining language guides, messaging templates, and customer-facing materials

Human-Centered Interactions

• Model and reinforce interactions that feel personal, respectful, and supportive

• Coach staff through real-world scenarios to strengthen their confidence in customer communication

• Promote a culture where every customer feels guided rather than processed

Guided Customer Experiences

• Encourage step-by-step guidance in customer interactions rather than information overload

• Observe and provide peer-level feedback on the flow of customer interactions

• Support the development and use of customer interaction scripts and tools

Consistency Across WSB Locations

• Travel between WSB service center locations to observe, support, and align experiences

• Identify variation in tone, messaging, or customer experience across sites and recommend improvements

• Reinforce shared WSB identity, values, and standards in day-to-day operations

Deliverables The contractor(s) will be expected to provide the following deliverables throughout the contract period:

• Regular site visit schedule covering all assigned WSB locations

• Monthly summary reports documenting observations, staff interactions, and recommended improvements

• Contributions to language guides, Do/Don't examples, and messaging templates as requested

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 711 (Voice) or 1-800-735-2989 (TTY). Igualdad de oportunidades de Empleo/Programas. Equipo auxiliar y servicios de apoyo están disponibles para personas con discapacidad al ser requeridos. Relay Texas: 711 (Voz) o 1-800-735-2989 (TTY) Este documento contiene información importante sobre los requisitos, los derechos, las determinaciones y las responsabilidades del acceso a los servicios del sistema de la fuerza laboral. Hay disponibles servicios de idioma, incluida la interpretación y la traducción de documentos, sin ningún costo y a solicitud.Funded by all or in part of, the Department of Labor/ETA WIOA Formula Grants and Wagner-Peyser; the Department of Health and Human Services TANF and Child Care Development Fund; and the Food and Nutrition Service SNAP Employment & Training.

• Participation in WSB training and onboarding activities assigned

• Participation in regular check-ins with WSB leadership (frequency to be determined)

• End-of-year summary report evaluating progress, impact, and recommendations for the following fiscal year.

V. Requirements / Qualifications:

WSB is seeking individuals or agencies that demonstrate the following qualifications:

• Experience in brand ambassadorship, customer experience, communications coaching, or workforce services

• Strong interpersonal and communication skills with the ability to build trust across diverse teams

• Ability to travel between multiple service center locations within the Borderplex region, maintain a valid driver's license, and have reliable transportation

• Comfort operating in a peer-support and guidance capacity (not a supervisory role)

• Familiarity with workforce development, social services, or community-facing organizations preferred

• Demonstrated ability to give constructive, encouraging feedback in a professional setting

VI. Proposal Submission:

Interested agencies or individuals should submit a quote that includes:

• Brief overview of relevant experience and qualifications

• Description of the proposed approach to fulfilling the scope of services above

• Proposed hourly rate or monthly rate, along with an estimated number of hours per month

• Any travel or mileage cost considerations

• References from at least two previous clients or organizations (workforce, government, or community sector preferred) Quotes may be submitted by individuals or agencies. WSB reserves the right to negotiate scope, hours, and compensation prior to finalizing any agreement.

VII. Submission Deadline:

All submissions must include the required information listed in this solicitation and must be submitted through Beacon Bid Software by the stated deadline. Vendors are responsible for ensuring their quote is complete, accurate, and submitted on time.

All proposals must be submitted through Beacon Bid Software by 3:00 PM (MST) on Tuesday, September 8, 2026. Late submissions will not be considered.