ESBD_524472_1780720579657_2026-044 RFP Notice.docx

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Attached to
RFP 2026-044 Utilities Customer Care Center Answering Services
Solicitation number
2026-044
Issued by
Hidalgo County, Texas

About this file

This is a Request for Proposal (RFP) Notice issued by the City of San Marcos, Texas, for the procurement of Utilities Customer Support Center Answering Services. The City is soliciting sealed proposals through its Purchasing and Contracting Division, with submissions required by July 9, 2026, at 2:00 PM local time. Proposals will be publicly acknowledged immediately following the deadline via Teams videoconference. The award is scheduled for the September 1, 2026, City Council meeting at 6:00 p.m. or any subsequent session. Vendors must register on the City's e-procurement portal at www.sanmarcostx.gov/eprocurement to download specifications and related solicitation documents, including all addenda and tabulations. Questions regarding the solicitation must be submitted in writing to the Purchasing and Contracting Division at mkruzelock@sanmarcostx.gov with reference to "2026-044" in the subject line.

The RFP notice does not specify pricing terms, set-asides, contract term, renewal options, funding amounts, or other financial details in the available documentation. Additional information regarding contract specifications, evaluation criteria, and pricing requirements would be contained within the complete solicitation documents available through the City's e-procurement portal.

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PROPOSAL NOTICE

The City of San Marcos is soliciting sealed proposals to be received in the Office of the Purchasing Manager, Bldg 3, 630 E Hopkins St, San Marcos, TX 78666, as outlined below:

Solicitation Number: RFP 2026-044 Utilities Customer Support Center Answering Services

Specifications may be downloaded at www.sanmarcostx.gov/eprocurement. Vendors must register to download information. All addenda, tabulations, etc. can be downloaded at the above site.

Proposals must be received no later than July 9, 2026, at 2:00 PM, Local Time, and will be publicly acknowledged immediately thereafter via Teams videoconference. Instructions are included in the solicitation documents.

Award is scheduled for the September 1, 2026, City Council meeting at 6:00 p.m. or any subsequent time.

Questions to this solicitation must be submitted in writing to the City of San Marcos Purchasing and Contracting Division only at mkruzelock@sanmarcostx.gov. Please reference “2026-044” in the subject line when corresponding.

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