ESBD_449782_1756327516921_RFP - 2025-08-001 CUC-CH Tech Review - Questionnaire.pdf
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- 2025-08-001
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- Texas
About this file
This Technical Review questionnaire is for Central Health, Travis County Hospital District, designed to assess IT and software vendor security capabilities. The document is a comprehensive 47-question technical evaluation covering multiple critical technology domains including data center security, redundancy, disaster recovery, security operations, authentication, data protection, web-based compatibility, support processes, and contractual agreements. The questionnaire is dated January 5, 2024 and is owned by the Technical Operations and CyberSecurity team, with an indication that it will undergo an annual review.
The questionnaire seeks detailed responses from potential vendors regarding their technological infrastructure, security protocols, compliance certifications, data management practices, and operational capabilities. Key areas of inquiry include data center security standards, physical and virtual security measures, disaster recovery protocols, HIPAA compliance strategies, encryption methods, system compatibility, support resources, and required documentation. Vendors are expected to provide comprehensive descriptions of their technical capabilities, security architectures, risk management processes, and provide supporting documentation such as security diagrams, audit certifications, and agreements like Business Associate Agreements and Service Level Agreements. The document appears designed to thoroughly vet potential technology vendors for Central Health's specific technological and security requirements.
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Text version
Tech Review & IT-IS Software Assessment - PMO & Ops Version 1/5/2024
CATEGORY QUESTION NO. QUESTION VENDOR/OFFEROR'S COMMENTS
1 Describe data center security standards for the hosted solution.
2 Describe data center compliance with those standards, including independent audit results or certifications.
3 Attach a security architecture diagram.
4 Attach a copy of the most recent data center SOC audit or other self-attestation regarding security and compliance.
5 Describe data center tier rating(s) and resiliency for redundancy and failover.
6 Describe the physical locations of data centers that will host our data, including those for redundancy. If the actual locations cannot be revealed, describe them geographically in terms of distance.
7 Describe any locations that are off-shore from the Continental United States.
8 Describe failover design.
9 Describe disaster recovery protocols and how data is restored.
10 Describe the thresholds and protocols to notify the customer when disaster recovery protocols are triggered.
11 Is there a dedicated Information Security Officer or CISO responsible for security architecture and operations?
12 Describe incident response protocols and how security events are investigated and remediated.
13 Describe Risk Management and Risk Assessment protocols, including any 3rd party
Risk Assessments.
14 Describe Penetration Testing protocols including frequency.
15 Describe physical security controls for any facilities in which our data may be processed.
Are internal systems protected with dedicated firewalls and anti-virus software?
17 Describe security within your development lifecycle - are DAST or SAST tools implemented?
18 Describe State and Federal Security Audit Certifications obtained such as TX-RAMP, FedRAMP, StateRAMP, FISMA, etc.
19 Describe any SSO or Federation capabilities.
20 Describe any MFA or 2FA capabilities.
21 Describe any other integration capabilities.
22 Describe the backup process, including but not limited to, frequency and method
(e.g., incremental/full, onsite/offsite).
23 If the backup process involves a third party network/server/vendor, please identify the third party(ies).
This Technical Review is owned by Technical Operations and the CyberSecurity team. This file will have an annual review of questions.
*ensure to have the latest copy of this questionnaire, click here:
DATA CENTER
SECURITY &
COMPLIANCE
REDUNDANCY &
DISASTER RECOVERY
SECURITY
OPERATIONS
AUTHENTICATION
BACK-UP,
MAINTENANCE
24 Describe routine and emergency maintenance protocols.
25 Describe up-time.
26 Describe the protocol for monitoring services.
27 Describe Service Level Agreement.
28 Describe data retention protocols.
29 If data is not retained indefinitely, describe the alternatives for storage and destruction.
30 Describe scalability for growth of data.
31 Describe our ownership rights to the data while under contract and in the event the contractual relationship is terminated.
32 Is data used for any other purpose other than our stated purpose?
33 Is data encrypted during transit?
34 Is data encrypted at rest?
35 Describe measures or architecting strategies to protect health-related data for
HIPAA compliance.
36 Describe data separation environment and/or shared computing resources so that we fully understand the physical or virtual machine environment that supports its data.
37 Describe the protocol to notify customers of security breaches.
38 Is this a web-based application? If not, describe the application such as locally installed on computers or on-premise environment.
39 Identify all compatible operating systems.
40 Identify all compatible browsers.
41 Identify all compatible devices, such as PC, laptops, tablets, etc.
42 Is there a mobile app? If yes, describe whether it is available for iPhones, Windows, Android.
43 Describe the service desk support process and resources, including but not limited to customer portal, hours of operation, escalation paths.
44 If available, describe the various levels of support plans and their cost.
45 Describe recommended certifications to properly administer the services from the customer side.
46 Describe training and continuous learning resources to properly administer the services from the customer side.
AGREEMENTS 47
Attach a copy of, or provide an online link, to the following documents:
a. All Terms and Conditions which may include, but not be limited to,
i. Business Associate Agreement
ii. End User License Agreement and/or all other licensing agreements
iii. Service Level Agreement
iv. Support and Warranty Agreements
b. All other documents and/or agreements not listed above that will require signature or attestation by Central Health in order to secure a contract.
SUPPORT, ON-GOING
ADMINISTRATION &
TALENT
AVAILABILITY,
MONITORING &
ALERTS
DATA PROTECTION,
RETENTION & USE
PROTECTED HEALTH
INFORMATION / HIPAA
WEB-BASED, OS &
BROWSER
COMPATIBILITY
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