ESBD_438130_1753199346306_HHS0016490 Exhibit_2 Warranty_Resolution.pdf
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- Attached to
- HHS0016490 Snacks & Candy Rusk State Hospital
- Solicitation number
- HHS0016490
- Issued by
- Travis County, Austin City, Texas
About this file
This document is a Warranty and Complaint Resolution Form (Exhibit #2) for the Texas Health and Human Services Commission (HHSC), specifically for the procurement of snacks and candy for Rusk State Hospital. The Invitation for Bid (IFB) number is 529-HHS0016490, covering the contract period from September 1, 2025, through August 31, 2026, with potential renewals. The form requires vendors to guarantee product compliance with contractual requirements and commit to resolving any complaints within 90 days.
The form outlines detailed provisions for complaint resolution, including the contractor's obligations to provide a point of contact, conduct cause and effect analysis, implement corrective actions, and potentially reimburse or replace products. Associated costs for complaint investigation, including storage, employee time, shipping, and third-party laboratory testing, are explicitly defined. The document stipulates that unacceptable responses or failure to meet resolution timeframes may result in a vendor tracking report and potential discontinuation of HHSC food awards to the vendor and manufacturer. Vendors must respond to problems within 72 hours of HHSC notification, and the form must be signed by a company officer with authority to enter binding contracts.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Snacks and Candy, Rusk State Hospital
IFB: 529- HHS0016490
September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .