ESBD_433771_1751928573821_HHS0016351v2 Exhibit_2 Warranty_Resolution.pdf
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- Attached to
- HHS0016351v2 Snacks Mexia SSLC
- Solicitation number
- HHS0016351v2
- Issued by
- Texas
About this file
This document is a Warranty and Complaint Resolution Form (Exhibit #2) issued by the Texas Health and Human Services Commission (HHSC) for the Procurement of Snacks for the Mexia State Supported Living Center (SSLC). The solicitation is identified as IFB: 529-HHS0016351v2, covering the contract period from September 1, 2025, through August 31, 2026, with potential renewals. The form is a mandatory submission requirement for bidders, designed to establish vendor performance standards and complaint resolution protocols for local grocery products.
The form outlines detailed vendor responsibilities, including guaranteeing product compliance with contractual requirements and resolving complaints within 90 days. Key vendor obligations include providing a point of contact, conducting cause and effect analysis, implementing corrective actions, and offering reimbursement or product replacement. The document specifies associated costs for complaint investigation, such as storage costs, HHSC employee time at $20/hr, shipping and warehouse expenses, and third-party laboratory testing. Unacceptable vendor responses may result in a vendor tracking report and potential discontinuation of HHSC food awards to the vendor and manufacturer.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Snacks, Mexia SSLC
IFB: 529- HHS0016351v2 September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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